Welcome to our latest training video! In this engaging role play activity, our trainees take on various roles to simulate a real-world service scenario. Watch as they bring to life the interactions between a Calling Support Engineer, a Field Engineer, a Customer, a Service Center Manager, and some local boys who pose unexpected challenges.
Scenario Overview:
Customer Complaint Call: The video begins with a customer experiencing an issue with her product. She reaches out to the Calling Support Engineer to report her problem.
Dispatching the Field Engineer: After assessing the situation, the Calling Support Engineer coordinates with the Field Engineer to visit the customer's home and resolve the issue.
On-Site Service: The Field Engineer arrives at the customer's location, encounters some local boys causing a bit of a stir, but manages to perform the required service efficiently.
Returning to Base: After successfully resolving the customer's issue, the Field Engineer returns to the service center.
Reporting to the Manager: Back at the service center, the Field Engineer reports the service call's details to the Service Center Manager, ensuring all protocols were followed and the customer's needs were met.
This video is an excellent resource for anyone looking to improve their customer service skills, understand the workflow in a service environment, and learn how to handle unexpected challenges professionally.
Негізгі бет Role Play Activity A day with an RACW Technician
Пікірлер