Cyberattack Impact and Balancing Security and Usability
Steven Cole and Anthony discussed their experiences with the recent cyberattack and its impact on their work. Anthony shared his observations from meetings with partners who were affected, highlighting their ability to continue operations despite the disruption. They also discussed the challenges of dealing with the large volume of information generated by their security software, with Steven Cole expressing frustration about the difficulty of separating critical information from less important details. They agreed on the importance of maintaining a balance between security and usability in their systems.
Streamlining Tech Support Data and UX
Anthony and Steven Cole discussed the need to streamline tech support data to make it more manageable for the team. StevenCole suggested organizing the data within the tickets, while Anthony agreed to take this feedback to Adam, who is working on the APIs. They also discussed the platform's user experience and functionality, with Steven Cole expressing a desire for direct access to critical alerts and a more contextual MFA report button. Anthony confirmed that these requests have been received and will be looked into.
Active Threat Map for Industries
Steven Cole expressed his interest in an active threat map that could be filtered by industry and show current breaches. Anthony agreed to discuss this idea with the development team. Steven Cole also suggested that such a map could be a valuable tool for marketing and customer conversations, demonstrating the need for their services. The team also discussed the potential of integrating this map into their platform, with the understanding that the experience would vary based on the user's industry.
Exploring Ransomware Data for Marketing
The team discussed the potential value of incorporating ransomware data into their marketing strategy. Anthony, Steven Cole, Enrique and Ben debated the feasibility and benefits of using anonymized data from ransomware attacks to create an interactive and engaging marketing tool. They agreed to present this idea to their development team for further exploration. The team also considered the challenge of presenting this data securely and the potential impact on their client base.
Disaster Recovery, Redundancy, and Rule Challenges
Anthony and Ben discussed the recent issues experienced by their partners and the importance of disaster recovery plans. They highlighted the need for redundancy in systems and the dangers of relying on a single platform or service. They also discussed the challenges of specifying rules for their system, particularly the use of wildcards and the potential for confusion among users. Lastly, they mentioned an upcoming feature that allows for more flexible rule specifications.
System Improvements, Data Management, and Search Limitations
Ben discussed the system's capability to prevent ransomware and the ongoing improvements to the Respond platform, including future filterability of the 'Misc. Miscellaneous and analyze' field and monitoring activity in specific Sharepoint folders. There was also a discussion about the need for better data management and monitoring, with Anthony emphasizing the importance of filtering and prioritizing data, especially from the accounting and R&D departments. Lastly, the limitations of the search bar in their analytics tool were addressed, with Ben suggesting a Powershell script to dump all the data into an array for export to a CSV, an issue to be brought to the attention of the development team.
API Keys, Unified Algorithms and Devices
Anthony, Ben and Steven Cole discussed various security concerns and updates related to API keys and unified algorithms. They addressed issues with mapped devices, specifically problems with devices being unmapped after extended periods of inactivity, and confirmed that a fix was in progress. Additionally, Ben shared his positive experience with the algorithm's performance on a limited dataset, and agreed to test the algorithm on his end as well.
OneDrive Issue and IP Address Concerns
Rich discussed an issue with OneDrive that Ben had previously helped resolve, which seemed related to a random internal IP addresses being used, potentially due to a VPN connection. Enrique raised concerns about multiple customers being attacked by the same IP address, though his question was not related to SaaS Alerts. The team discussed searching for and potentially blocking the IP address, but acknowledged this could cause problems if the IP was not malicious. They agreed to further explore this issue as part of their new offering.
Негізгі бет SaaS Alerts' Office Hours | 07.30.24
Пікірлер