👉 SALESFORCE | What is it? What to do it? | CRM | Cloud Computing | lead | marketing | e-commerce
What is Salesforce?
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What is Salesforce?
Salesforce is a relationship management solution that brings companies and customers together. It's an integrated CRM platform that gives all departments - including marketing, sales, e-commerce and customer service - a single, shared view of each customer.
WHAT DOES SALESFORCE DO?
Together, we connect businesses to their customers.
Using Salesforce Customer 360, our integrated CRM platform, your company delivers personalized experiences for your customers. Our solution delivers powerful, connected products to improve your marketing, sales, commerce, customer service, IT and more.
What is CRM?
For starters: what is CRM? CRM is the acronym used for Customer Relationship Management and refers to the set of practices, business strategies and technologies focused on customer relationships. Check out everything you need to know about CRM below.
1. CRM: Definition and Concepts
2. What does CRM do?
3. Why is CRM important and what are the benefits?
4. Types of CRM
5. CRM and Sales
6. CRM and Marketing
7. CRM and Customer Service
8. What's the Difference Between CRM and ERP?
9. Does My Company Need a CRM?
10. CRM and Artificial Intelligence
11. CRM and Blockchain
12. CRM FAQ
13. How Can Salesforce Help?
What is Cloud Computing?
The software world is constantly changing and evolving. When Salesforce.com opened in 1999, it was the first business service to offer business applications on a regular website, which came to be hailed by the cloud computing market. Since then, Salesforce has been a pioneer in cloud computing for small, medium and large businesses.
In other words, cloud computing takes advantage of the Internet's connectivity and megascale. Cloud computing democratizes access to world-class software resources because one software application serves multiple customers. Multi-tenancy is what differentiates cloud computing from outsourcing or older application service provider models. Small businesses now have the ability to harness the power of advanced technology in a scalable way.
Cloud computing gives individuals and businesses of all sizes the power of a pool of well-maintained, secure, easily accessible and on-demand computing resources such as servers, data storage and application software. This gives companies greater flexibility with their data and information, which can be accessed anywhere and anytime, and is essential for companies with headquarters around the world or in different work environments, spanning remote locations. With minimal management, all cloud computing software elements can be scaled on demand: you just need an Internet connection.
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