This is a relief! mine fell over from a monopod and landed on a concrete floor right in the middle of the lens cover, I was expecting a little use of force to remove it. Thanks for the video
@AndrewNicholsSeattle
7 жыл бұрын
just replaced my lens, this video was incredibly helpful because I thought the small screws were required to take the lens off. Thank you
@MikeJordanUnCamplicated
7 жыл бұрын
Thanks for the vid. The wind knocked over my mono/tripod and the concrete put a nasty mark on the lens. I panicked, but this vid made the replacement a 5 minute job.
@MrSKB69
7 жыл бұрын
Gave up on Samsung in the UK trying to fix my camera, Seriously, It was like Pissing into the wind, bit the bullet and changed out the lens, I could have created a video of my own but can't be bothered LOL I used a large sewing needle and just applied steady constant pressure to the lens at the hole on the right using the camera body as leverage, it did not take long to pop off, it seems to have sticky tape on the underside of the lens, I placed my new lens in straight away to stop any dust getting in and it stayed there (the bezel also holds it in place) pleased to report the camera is now back to how it should be, note, use of a hairdryer would probably make things easier for slackening the glue/tape ;)
@dclj12
8 жыл бұрын
Any idea where I can get replacement lens covers? Great video, just need the parts!
@andylyons5242
7 жыл бұрын
Thanks, this was helpful. I think the trick to popping out the lens is to use strong, sharp instrument. I used an awl which worked well, and a dental pick would work also
@ajfromwa1
8 жыл бұрын
Yep, I need 2 more. My brand new 360 fell 10 meters onto concrete yesterday while I was doing a sunrise time lapse from the top of a tower. It was sitting on a 150mm wide brick. Amazingly the camera is fine but the lenses now have small scratches. I watched the video and saw some a couple of crows appear shortly before the video finished. They attacked it! Any idea where I can get new lense covers?
@archeryattack3427
8 жыл бұрын
We're still waiting to find out... contemplating using without those domes at all!
@RonnieCashman
7 жыл бұрын
This may help others in Australia i amazingly got someone @ Samsung Australia that was very helpful . He told me that if my camera is assessed by the service repairer & there is a scarcity of parts even though i am responsible for the damage my camera can be replaced under Australian Consumer law As they are responsible for having enough spare parts . So i am off to S.A.'s repairer tomorrow who told me they can't get the lens covers from their supplier . I have already got it in process of escalation to Samsung's head office to try & get the lens covers by a supervisor . So wish me good luck .
@treadbr1900
8 жыл бұрын
Any idea where to look for the replacements? I noticed they were not available as of June 20.
@sergion1406
8 жыл бұрын
Hey thanks for the video where i can get the lens covers? I need both rear and from covers if its possible.
@MartinKingNet
7 жыл бұрын
Thank you for uploading this ... I have moisture trapped inside one of my lenses .. after about 10 minutes it heats up, condenses on the lens cover and mists. - I will give this a go . What's your view .. is the lens cover necessary iun any way .. I've been thinking of just leaving it off
@HannesSchleeh
8 жыл бұрын
Need some spare parts too. Unscrewing looks so easy in your video. Did you do it only with your fingers?
@HannesSchleeh
8 жыл бұрын
Did it! It worked! But you have to be very carefully with the lens covers. Thy are glued to the housing so you have to try it smoothly on all three holes many times to lift it off the glue.
@happypeople9998
8 жыл бұрын
Donc, vous avez réussi avec vos doigts? It seems a little harder than the video trying to prove
@MrSKB69
7 жыл бұрын
what technique did you use to get it off? did you use a hairdryer to loosen the glue? did you re-glue it back down, if so which type of glue did u use? cheers
@HannesSchleeh
7 жыл бұрын
It was hard to get the cover of. Used a small screwdriver. But be carefull not to scratch the covers. I put it on again, so I needed no additional glue.
@MrSKB69
7 жыл бұрын
Thanks Hannes ;)
@360Serbia
7 жыл бұрын
I have scratch on Gear 360 model 2017. Where can i find lens SP for that model? Can I order and place lens SP from 2016 model and mount it on 2017 model ?
@HectorMarceloMercado
7 жыл бұрын
Thank you very much, now we need to get the lents part to buy, please advise and inform where to buy it??? thanks!
@scottkennedy4657
8 жыл бұрын
Wonder if we could use a clear acrylic or polycarbonate dome as a replacement? I've measured the dome to be 1.18 inches in exterior diameter, 0.46 inches high, and a thickness of 0.83. But, it's not a full hemisphere. So, not sure if we could have a place like... plastic-domes-spheres.com/ -or- www.complast.com/BALLS/HEMISPHERES/INDEX.HTM -or- www.industrialplasticsnyc.com/hemispheres-globes/
@MrSKB69
8 жыл бұрын
Try Samsung now m8 01603 269217
@Powershotknecht
8 жыл бұрын
where there is the replacement lens? My has also been a scratch.
@RonnieCashman
7 жыл бұрын
I got some help in Samsung Gear 360 Users on facebook :) I couldn't get the outer rings to unscrew. Stuart suggested using rubber gloves & that worked though it took some doing I think the secret is to push on the outer rings with a reasonable amount of force & it loosens them then voila they unscrew easy .:)
@smkdog435
8 жыл бұрын
im pretty sure RageCams can get that part. what are the dimensions of it please length and height
@uberadeiro1221
4 жыл бұрын
Where can I buy the gear 360 external lens 2017?
@copywriting-ai
8 жыл бұрын
+samsungfr serait-il possible de racheter un dôme ou doit-on acheter une neuve et vous envoyer l'ancienne pour remboursement moins le prix du dôme ?
@MrSKB69
8 жыл бұрын
Just letting you guys know in the UK, you can now get your Lens repaired, I got in touch with Samsung who Organised UPS to pick up my 360 camera take it down to Norwich centre for a Chargeable repair, Samsung were so helpful throughout ;)
@MrSKB69
7 жыл бұрын
Nope, still getting fucked about by Samsung, Camera is being returned unrepaired for a second, this time coz it's out of warranty ...... I feking know that
@MrSKB69
7 жыл бұрын
thats it away fo the third time, other than tat I have found a couple of links
@Thomclarks
7 жыл бұрын
I had a similar problem, it's taken 4 months to try and get it repaired with them sending it back non repaired. I ended up emailing the CEO of the repair centre who got someone to call me saying they'd send me a new camera but this still hasn't arrived. that was about 3 or 4 weeks ago, i rang Samsung and they said they'd have it to me by the first week in Jan.
@MrSKB69
7 жыл бұрын
Thom Clark ffs thats no use, really disappointed with the support......even though I have sent it away again.. I have since sourced a place the sell the lenses and have ordered two
@Thomclarks
7 жыл бұрын
Cul nara yeah it sucks, I hoped it would make them look at it all properly and sorry it out. saw your link and have ordered one too
@sebastiennelissen3708
8 жыл бұрын
Hello! Can you keep me informed of the availability of the lens cover spare part please? Thanks in advance!
@AntoninoVara
8 жыл бұрын
I need the covers too.Any idea? Thanks
@sharlan881
7 жыл бұрын
In the US. I finally found it available on Samsung Parts website. I ordered it 3 days ago and it already arrived. Part GH67-02946A
@baastard
7 жыл бұрын
Scott Harlan anyway you can post a link so I can order it?
@coedshowers
8 жыл бұрын
I need a replacement lense also. We do a lot of videos are construction sites and its bound to happen sooner or later.
@mrwampler182
8 жыл бұрын
If I want to carefully run this without the cover until Samsung starts making these available, does this lens cover affect the image at all?
@AntoninoVara
8 жыл бұрын
I have tried to use our Gear 360 camera without the cover and I have to say that It does affect
@RonnieCashman
7 жыл бұрын
I used mine without covers whilst waiting for replacements & there was no difference to with them you just need to be careful :)
@bleiacampos2291
3 жыл бұрын
Thanks from Braseel
@MrJuliusHibert
Жыл бұрын
Where can I buy those lenses?
@MagnoTubertine
4 жыл бұрын
Where to buy the lense? Link please
@GrazianoBurlini
8 жыл бұрын
the problem is where to buy lens cover... i Just damage rear lens...
@archeryattack3427
8 жыл бұрын
Yup... frustrating and Samsung support are the worst
@goodads5059
4 жыл бұрын
Tell me, what is the diameter of the glass?
@pronon5865
8 жыл бұрын
anyone heard about anywhere to buy a replacement cover yet? mine just tipped over on its default little stand, and this dmn scratch ruins my footage.. i'm thinking of using it without a cover, perhaps even better footage without it. ill probably use the cover anyway . just like a lens cap :) irritating that you cant get hold of a new cover though :(
@ghostriderGS
8 жыл бұрын
My lense is pretty hard fixed, can´t remove it without to crash the glass. Could you give me the exact diameter/height of the lense?
@alecz1k
7 жыл бұрын
did you succeed in removing the lens cover? If so, how did you do?
@INSTARfilms
8 жыл бұрын
I think, the replacement lens covers isn't avaliable yet...
@MrSKB69
8 жыл бұрын
They are now, I sent my 360 to Samsung down in Norwich and the lens has been replaced ;) Samsung support were brilliant ;)
@MrSKB69
7 жыл бұрын
Scratch the above statement, Camera was sent back to me (Un-repaired) as I had apparently got in touch with Samsung and told them I would not pay for repair?? WTF Today 8-december it has been picked up by courier again, fingers crossed this time
@RonnieCashman
7 жыл бұрын
How did you unscrew the cover as in the video you just do it very easily & i can't get mine to unscrew like you did :(
@RonnieCashman
7 жыл бұрын
I found out by pushing down on the rings you could then unscrew them fairly easy :)
@goodads5059
4 жыл бұрын
what is the diameter of the glass?
@donolsen
7 жыл бұрын
My camera/tripod blew over and shattered one of the covers, I've been unable to remove the bezel. I know it is supposed to rotate counterclockwise but it seems firmly locked in place. Anyone have this issue and found a way (or a tool) that helped them remove it?
@3hundert60
8 жыл бұрын
Let's all ask Samsung. If they get enough requests maybe they change their customer support policy.... :-/
@richardmidson321
8 жыл бұрын
Just tried to call Samsung who passed me around between different phone lines. All told me different things. Yes. If anyone hears where you can get them then please do shout. I think there are an awful lot of frustrated people out there. Great camera, let down by poor support.
@archeryattack3427
8 жыл бұрын
Completely agree, terribly frustrating...$500 and a small knock and it's nearly useless!
@RonnieCashman
7 жыл бұрын
Yep they are effing useless on Samsung Australia call centre i went through @ least 8 people including a team leader they just know zero about the camera & keep trying to get me to take it to their approved repairer who told me they can't get lenses from their supplier grr
@archeryattack3427
8 жыл бұрын
So damn easily scratch-able, we need replacements too after a slight knock! anyone sourced any yet? We're contemplating using without the dome at all as I don't believe it's very refractive mostly there for protection... (I think)
@HairyThorax
8 жыл бұрын
Yes, I thought about this as well. I can't easily remove the dome, and don't want to damage the camera, but my phone repair person said he can replace the dome if/when it's available. I'm considering asking him to remove the dome, just to "see" if it works.
@RonaldMolegraaf
8 жыл бұрын
Heeft iemand een idee waar je die lenzen kan kopen (in Nederland bvb) ik heb er nu al 4 nodig..........
@Videovalley
7 жыл бұрын
Los kan je ze volgens mij nog niet kopen. Heb de mijne laten repareren bij www.sparkelectronics.nl/nl/tarieven/1097-Samsung-SM-C200-Gear-360-reparatie.html Niet heel goedkoop, wel heel snel. Succes
@peter-j-t
8 жыл бұрын
Has anyone tracked down lens covers for this yet?
@MrSKB69
8 жыл бұрын
Yes, see my comment at the top ;) Samsung service centre 01603 269217
@marcocala1000
7 жыл бұрын
Hi guys! You can buy the lens here --> www.samsung-parts.net/LENS-SP-LENS-G1HK9L/en Thank you for your video! :)
@baastard
7 жыл бұрын
Daniel Gaarder this for the US?
@a7designs839
8 жыл бұрын
Anyone find replacement parts?
@MrSKB69
8 жыл бұрын
yes
@a7designs839
8 жыл бұрын
Where did you get it? Was it online where others could buy it, too? Thanks
@jean-francoisboyd5268
8 жыл бұрын
I wrote to these guys ragecams.com . Maybe they know where to source this lens cover. I'll let you know.
@lebooth2139
8 жыл бұрын
no luck they dont have it
@marcos_music_channel
7 жыл бұрын
Dank meiner Wurstfinger schaffe ich nichtmal den ersten Schritt.
@happypeople9998
8 жыл бұрын
In a few time, I imagine that China will manufacture
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