Thank-you, I was just going to order one for my 2001 waverunner SUV 1200.
@AndTodaysProjectIs
3 ай бұрын
I'll be as fair as I can with this follow up. I emailed the company and basically read them the riot act at how dare they try to charge me and 18% restock fee plus return shipping costs on something that their own website drop down menu guaranteed would fit my 2003 Yamaha Waverunner SUV. She told me that after you make the order you are sent instructions on the return policy. In my email reply I laughed in her face at how ridiculous that is to send somebody the return policy amendments after they have already sent the payment. Furthermore I thought it was ridiculous that the whopping $9 restocking fee and $8 return cost was going to keep them from doing the right thing, pulling the listing down so they could review my video that I sent them via email to realize that they have a product that will never ever fit someone's Yamaha SUV. A friend of mine purchased the exact same model number one month before that and said the exact same thing that it will not fit. I assumed that they sent him the wrong one of course but nope.. flat garbage. I explain to them in my email that it will be my complete intent that if they want to stick with this 18% restock fee and return shipping cost instead of doing the right thing for their customers then I have all the time in the world as a recent retiree to make sure that every single person I encounter on all of the Waverunner forums, Facebook forums and word of mouth know exactly how shady these business practices are with this company. I asked them if losing $18 to me was worth all of the bad publicity, including numerous KZitem videos that I intend on leaving up would create. The customer service gal... In very difficult to read broken English... Dared to get on my shit about what other media sources are you going to trash us on? After a long-winded rant email that she sent at the very end she suddenly switched gears and said we are willing to make you a one-time offer of sending you the upgraded cover at no additional cost to you that will guarantee to fit. So basically I had to threaten them and let them know that I'm going to use my social media presence to inform everyone how poor their business practices are. Now, to be perfectly fair, the most expensive one that they list as fitting the Yamaha SUV 1200, which runs around $110, does in fact fit the SUV. It fits it like a king size bed sheet on a queen size mattress... But it does fit and would be no problem at all for garage use or even light outdoor use. I would not want to put it on my ski if it was being stored outside because it leaves way too many low spots where water will collect and when the material flaps around in the wind it tends to first buff the clear coat and then eventually start scratching it, the seats and/or the stickers. This is an assumption that I'm making based on other loosely fitting covers over the last 15 years that I've had skis. But if you only want to use it occasionally outdoors and as a cover in your garage then yes I guess I would recommend the cover because it's cheap as heck but the customer service is absolute ass... You've been respectfully cautioned 🤣
@danylamoureux
3 ай бұрын
5:13 5:15
@danwarren5102
4 ай бұрын
Thanks for the comedy! 😂😂
@AndTodaysProjectIs
3 ай бұрын
Please read the video description for an update late May 2023 on how customer service performed on this
@theultimateoutdoorsman9390
Ай бұрын
I ordered one for mine same year & everything & had the same issue. & when I went to return it customer support took forever & when they did connect they told me to keep it & they refunded me 20% of my $100+ order… I was frustrated & disappointed
@AndTodaysProjectIs
Ай бұрын
May I make a suggestion? Take the time to take a video say anything derogatory in the video except the facts and truth about how it does not fit, how it is in their drop down list that it should fit and how they want to charge you money to return it Period Then upload that video To KZitem and send them a copy and let them know that you are going to submit that video to every single jet ski comma boat comma RV and camper Forum that you can find on KZitem and Facebook if they don't do the right thing and refund your money. This is what I did and suddenly they were willing to do the right thing
@AndTodaysProjectIs
Ай бұрын
@@theultimateoutdoorsman9390 and please read the video description again for my update on what transpired
@danylamoureux
3 ай бұрын
4:42
@danylamoureux
3 ай бұрын
I purchased the more expensive model : SKU J2T-RS at $129.00 usd for my 2001 yamaha suv 1200 and it still will not fit 6 inches to small . 👎🏻
@AndTodaysProjectIs
3 ай бұрын
I took a video of me trying to fit that piece of garbage on my SUV as you see here. Uploaded that to KZitem.. as you see here. I sent them an email letting them know that their product is not manufactured correctly and that I wanted to refund. They told me no problem with an 18% restock fee and me paying return shipping. I emailed back and said it is there companies drop down menu that said this would fit my Waverunner and as you see in the video it doesn't even come close. That's false advertising and if you don't give me complete refund with no return shipping fee I will take every opportunity I can to make sure everyone is aware of exactly what they're guarantee policy is and is not. If you cannot even guarantee your own product will fit when you say it will then your company is garbage and should be treated like garbage. I received a not really nasty email but basically an email stating what other social media sources are you going to complain on if we do refund you? Then in the same email they suddenly offered a no-cost return and they pay return shipping... Or the option of getting what they call "the supreme" cover. I'm not sure if this is the same model number that you are referring to but you'll have to check your order records. The supreme actually did fit bow to stern BUT over the surface of the entire Waverunner it fits like a sloppy potato sack. If you intend on storing your ski outdoors it will cause water to build up in the footwell pockets on the cover with absolutely no doubt. If you're going to use it to store it indoors only or under a covered area then it would not be a problem and would suffice for the cost even though their customer service sucks fwiw. My suggestion is send them an email with a video of how poorly it fits and let them know that you are requesting a full refund including shipping cost. If they hesitate, let them know that you will be posting the video on Facebook, Facebook marketplace, PWC repair forums, jet boat forums, Google reviews and filing with the better Business bureau about false and deceiving business practices. That's how I got the results I needed
@danylamoureux
3 ай бұрын
0:05
@AndTodaysProjectIs
3 ай бұрын
I'm not understanding what you are getting at by putting the timestamp on your comments?
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