Secrets of Medical Device Complaint Management: From Customer Service to Corrections and Removals
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When one of your medical devices triggered a consumer complaint, you responded immediately. You dotted all the i's and crossed all the t's. You thought you'd taken every prescribed step.
And still you got a warning letter. What went wrong?
What you may not realize is that FDA scrutiny can probe every aspect of your operation - customer service, field servicing, sales, device reporting, CAPA, design change, corrections and removals, and more.
You need a systemwide solution - one that turns your entire operation into a well-oiled complaint-handling machine. If you aren't sure how to pull it off...
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