Thank you for creating this content for aspiring self storage investors. I find your videos to very interesting, informative and helpful. Thank you!
@TheSelfStorageGuy
11 ай бұрын
Glad I could help, thanks for commenting!
@bradleyanderson2817
4 жыл бұрын
Since you offered, what IS your favorite software to do everything online? Pay your bill, rent a unit, etc. Also, if most is virtual, how can you effectively sell ancillary items like locks and boxes - vending machines? TIA
@TheSelfStorageGuy
4 жыл бұрын
Great questions Bradley! My preference is Site Link. It's more expensive but it interfaces with literally everything and gives me fine grain control of things at a corporate level (multi-site scenarios). To your second question, operating remotely as a primary strategy doesn't lend itself to up-selling as well as the traditional model. Our site manager does up-sell various products when meeting personally with customers in the office. My primary value-add for these facilities comes in the form of better management (i.e. improved collections, customer experience, etc.), increased rates, lease up, and expansion. Other profit centers are important but I view them as "icing on the cake". So not doing as well in those for sake of the simplicity/flexibility of my operating model is an acceptable trade off for me.
@frddrstr0lln8
4 жыл бұрын
Would you say that it would be good to start my own facility now even with the uncertainty of the times we're living in? Seems like there's a possibility of people needing storage options during and due to the impact of the pandemic?
@TheSelfStorageGuy
4 жыл бұрын
Hi Corey, I think the factors that drive demand for self-storage will continue regardless of the pandemic. As far as what to do given the uncertainty - I would never be cavalier about getting into a new business but at the same time, there will always be a reason not to. Uncertainty is Certain :) Thanks for your comment!
@victorpistone1073
4 жыл бұрын
Great video, I didn't catch who you said you use for your call center?
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