I LOVE my shark robot vacuum. I am a disabled vet with mobility issues and the shark really helps keep my house clean, even though I am not able to clean myself on most days.
@andrewpage9438
4 ай бұрын
How do I get it to clean an area that was previously inaccessible? I thought I was supposed to be able to pick it up, put it in a spot, tap the “location” icon twice on the vacuum, and it do a 5x5 of the area. It completely ignored my area and goes back to doing whatever it wants in an unrelated area…..
@SharkHome
4 ай бұрын
Hi! We're sorry to hear that you are having issues with your vacuum's mapping performance! We're more than happy to help! Please contact by the following email to look into this for you! cservices@sharkninja.com
@DaneAndScout
10 ай бұрын
Thanks this really helps a lot
@SharkHome
10 ай бұрын
That's great to hear!
@AshAsh-yn4qm
10 ай бұрын
Thank you for this great information Shark!
@garrettwalls3329
6 ай бұрын
I no longer have the “matrix clean” option in my app. Only the clean option. Your overseas support has been absolutely no help. Really frustrated after paying over $400 for this option to completely disappear 3 weeks into buying this robot.
@SharkHome
6 ай бұрын
Hi Garrett! We're very sorry to hear that you're having difficulties with the app. For better assistance, we kindly invite you to email us at cservices@sharkninja.com, and we'll be happy to look into this for you.
@ShinyRobot1979
5 ай бұрын
I have the same issue. I only have Matrix Clean as an option for the 5x5 area, not an entire room.
@garrettwalls3329
5 ай бұрын
@@ShinyRobot1979so I’ve realized you can only get the matrix clean option when the mop isn’t attached… absolute dumbass design I seriously don’t understand it.
@ShinyRobot1979
5 ай бұрын
@@garrettwalls3329 Wow, yeah that's a really poor decision, perhaps it was causing issues with battery life or something. I'd still prefer the option at least.
@billspaced
5 ай бұрын
This is one of the most poorly designed apps I've ever had the displeasure of using. It's a real POS. Whoever made it should be ashamed of themselves.
@GhostFaceTraderMMXM
Ай бұрын
Why can’t it just always do the matrix clean?
@SharkHome
Ай бұрын
Hi! Thank you for bringing this question to our attention. Since the Matrix cleaning technology uses more energy from the battery; this helps the Shark robot to vacuum all the debris in the most effective way, when it is done, it goes back to the other cleaning modes that do not require that much power, allowing the Shark to clean for a longer time and saving battery and energy.
@haesook77
25 күн бұрын
I bought this vacuum and I do not see any of these features on the app. I have the shark matrix clean
@GhostFaceTraderMMXM
25 күн бұрын
@@SharkHome okay and another question can you make it so I can schedule multiple cleanings per day?
@SharkHome
24 күн бұрын
No, it's only possible to schedule one cleaning cycle per day.
@SharkHome
24 күн бұрын
Hi! We're very sorry to hear that you can't find these features on the app. For better assistance, we kindly invite you to call us at 1-800-365-0135 to further assist you.
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