This kind of support is what makes the difference between the big ones and the cheap chinese toy oscilloscopes! Keep on like this!
@ISAIAS_Rincon
3 жыл бұрын
Espectacular, se agradece el interés por mantener el soporté, como cliente estoy muy contento, esperemos nunca lo abandonen. Muchas gracias
@la7yka
3 жыл бұрын
This is a great update for the 4-ch X-E. Some of the new features could also be perfect in the 2-channel versions. The new logging function greatly enhances the versatility of the oscilloscope. Are Siglent planning to release a new firmware update for the 2-channel versions soon too?
@SiglentVideo
3 жыл бұрын
This feature is only available on the four-channel SDS1X-E series products at this time. We do not expect it to be available on the two-channel versions. -Jason, SIGLENT North America
@amham48
3 жыл бұрын
@@SiglentVideo Too bad...if the hardware allows this on the 2 channel model it further differentiates Siglent's very popular model!
@VaZso8
3 жыл бұрын
@@SiglentVideo I am very sad the 2-channel version seems to became completely abandoned by Siglent...
@SiglentVideo
3 жыл бұрын
@@VaZso8 We have not abandoned the 2-channel X-E. It has a very stable firmware revision and continues to be a very popular scope. We have no intention of replacing this platform in the near future. Features are added to product lines based on marketing analysis and hardware capabilities. Not every product can have every feature. - Jason, SIGLENT North America
@la7yka
3 жыл бұрын
@@SiglentVideo Another tip may be an option to select colors for the traces. This can be great for color blind users.
@Boen466
3 жыл бұрын
this is just awesome! thanks siglent! i only got one proposal... i would like to put a few letters like be or gs next to the channel logo. For bigger measurements that use all 4 channels a little description would be great. thanks in advance and keep up the great work!
@artrock8175
3 жыл бұрын
I don't know if Siglent always offered their service manuals for download, but I can say whole heartedly that Siglent is doing things RIGHT! 😎👍 The entire team should be applauded for their excellence!
@SiglentVideo
3 жыл бұрын
Thank you, Art. This is the best group of people I have worked with. Everyone tries to "do right by the customer" at every stage and it is great to hear that it is appreciated. If you every need anything, just drop us a line at info@siglent.com. - Jason, SIGLENT North America
@SiglentVideo
3 жыл бұрын
Oh, and our service manuals have been available for most products for about 4 years. We are trying to have them completed within 6 months of a product launch to provide better support. - Jason, SIGLENT North America
@artrock8175
3 жыл бұрын
@@SiglentVideo Now THAT^ Is great customer service! Thank you! 🙏
@p.g.pg38
3 жыл бұрын
Merci aux développeurs pour cette très intéressante évolution! C'est la première fois que je mets à jour l'OS depuis 3 ans que j'ai cet oscillo Mais ça vaut vraiment la peine
@SiglentVideo
3 жыл бұрын
Merci. Nous apprécions la réponse positive. Je m'excuse si le français est pauvre.
@JimAndyAllyn
3 жыл бұрын
Oh goodie, I'm going to update my firmware!
@hubercats
Жыл бұрын
Very nice additions to the scope firmware. Thank you! Any chance that a future upgrade will allow direct recording to a computer drive over USB?
@SiglentVideo
Жыл бұрын
Thank you. A write direct to drive via USB is unlikely, but not impossible. It's actually fairly easy to do using Python or similar program. There is a decent starting point in the Examples section of the XE Programming Guide here: siglentna.com/resources/documents/digital-oscilloscopes/#sds1000x-e-series - Jason, SIGLENT NA
@handyman7147
Жыл бұрын
@Siglent Technologies Thanks for the update. I am getting my sds1202X-e next month. Does the 1202 have NTP time syc over eathernet feature. Thanks
@SiglentVideo
Жыл бұрын
Hello. Thank you for your support! The SDS1000X-E series supports the NTP function, but only for the 4-channel series. Here is the SDS1000X-E datasheet and you can learn more info: int.siglent.com/u_file/document/SDS1000X-E_DataSheet_EN04D.pdf
@billclark5943
2 жыл бұрын
I just bought one of these and barely know how to use. The new features are cool hopefully someday I'll be able to utilize them. If you want to kick the big boys teeth in I would suspect this is how you do it
@SiglentVideo
2 жыл бұрын
Hi Bill. Thank you for choosing SIGLENT. Our website has lots of videos, app notes, and operating tips.. www.siglentna.com But if you get stuck, you can always write us at info@siglentna.com We are here to help. -Jason, SIGLENT NA
@maskedviperus
3 жыл бұрын
Is wifi fixed yet? Before you update, hold off if wifi is important. Otherwise its good
@Rhine_Labs
3 жыл бұрын
Agree.. Need more details on the counter function.
@la7yka
3 жыл бұрын
Yes. Latest FW-update has fixed this.
@asifmhusainable
2 жыл бұрын
What's the largest USB thumb-drive size for the data-logging feature? Sounds like a very useful feature.
@SiglentVideo
2 жыл бұрын
As of now, the maximum file storage size for a datalogging event is 2 GB and measurement logger is 14 Mpts. The USB stick must be as big, or bigger than 2 GB to reach this, of course. The logging process will terminate when this limit is reached. - Jason, SIGLENT NA
@tohaason
Жыл бұрын
The largest USB thumb-drive size supported will depend on what kind of filesystem support the underlying OS has. In the video it was said that the USB stick was FAT32 formatted, if exFAT is not supported then the maximum size possible would be a 32GB stick. And if FAT32 is the only option then the smallest drive supported would be 4GB. I checked the latest manual - it has NOT been updated since 2021, so no help there. It vaguely mentions "USB flash drive" here and there but nothing more.
@TzOk
2 жыл бұрын
It's a pity, that X-U series didn't get at least the datalogger functionality.
@MrLkbuchanan
3 жыл бұрын
Great update. If scope has internet access then setting up NTP sync at boot and every hour with display on makes the date/time automatic. Just use Google to find NTP server ip address and set time zone. The OS update went from Uboot-OS Version 8.1 to 8.2 but no reboot as per instructions. Cannot even tell that is updating from SD card. It would be nice if the instructions included the version you should see of OS and Firmware. Screen shot would be nice in the instructions.
@SiglentVideo
3 жыл бұрын
I'll pass the suggestions on to Engineering. Thank you. - Jason, SIGLENT North America
@xyzw777
2 жыл бұрын
@@SiglentVideo what flash drive to use to update the OS? when run with flash drive and OS files inserted, none of my flash drives cause update Uboot-OS 7.0, Soft 6.1.33, FPGA 2019-04-08, Hardware 01-03
@SiglentVideo
2 жыл бұрын
@@xyzw777 Try a 16 GB or less FAT32 formatted drive. If you continue to have difficulty, write info@siglent.com for additional assistance. - Jason, SIGLENT NA
@DavidHager1
2 жыл бұрын
So does the software start a new file once the current file hits 4gb? Because fat32 format has a 4gb maximum file size. I'm kind of paranoid that it will actually only record a 4gb file of data no matter the flash drive size because I've seen that be overlooked many times before.
@SiglentVideo
2 жыл бұрын
The current memory depth limit for a datalogging event is 2 GB: siglentna.com/operating-tip/what-is-the-largest-datalogging-file-i-can-store-with-the-xe-series-oscilloscopes/
@DavidHager1
2 жыл бұрын
Also, the manual and information says this can be used for low speed signals, but what does that mean? Is 2 megahertz too high of a frequency? 200KHz? 2KHz?
@SiglentVideo
2 жыл бұрын
Hi. Sorry for the delays. I was out of the office. The sample datalogging feature uses a fixed sample rate between 1 sample/sec to 25 ksamples/sec. Per Nyquist's sampling theorem, the sample rate should be 2x the waveform period to minimize aliasing. Therefore, the maximum recommended waveform frequency would be 12.5 kHz. You can write our support team if you have additional questions: info@siglent.com
@DavidHager1
8 ай бұрын
@@SiglentVideoNo worries, thank you for the response!
@Krzysiek70
2 жыл бұрын
OS V2 update (from 8.1 to 8.2) does not work ... Current firmware ver. is 6.1.37R9
@SiglentVideo
2 жыл бұрын
Please write info@siglent.com and include the country you are in to receive the closest support. - Jason, SIGLENT North America
@marcelhh2101
3 жыл бұрын
Nice!!!!!!
@tommm7714
2 жыл бұрын
I need this on my sds1104x-u. Please . Maybe payed option
@larrybud
Жыл бұрын
Really need a firmware update to automatically set date/time after boot from an NNTP server if the scope has network connectivity!
@SiglentVideo
Жыл бұрын
I will send your request to Engineering. In the future, please write info@siglentna.com with suggestions. That is more efficient for our support team. - Jason, SIGLENT NA
@larrybud
Жыл бұрын
@@SiglentVideo Thanks Jason. Also, I have the 1104 and started diving into writing a custom SCPI app to just send the datetime every minute to the scope, then saw in the manual the "DATE" function isn't supported on that device!
@SiglentVideo
Жыл бұрын
@@larrybud The scope can automatically connect. You need to use the NTP function with the following conditions: 1. The OS of scope version is OSV2. Check the OS version of your scope. 2. The latest firmware. You can find both the OS and Firmware revs here: siglentna.com/service-and-support/firmware-software/digital-oscilloscopes/#sds1000x-e-series 3. Scope is connected to a working internet drop 4. Need to find your local NTP IP then config it to NTP interface of scope If you need additional support, please write info@siglentna.com as it is difficult to address this type of issue in KZitem's chat window. I can't send pictures, etc.. - Jason, SIGLENT NA
@SiglentVideo
Жыл бұрын
Under the NTP menu, you can set the Power On Sync.
@larrybud
Жыл бұрын
@@SiglentVideo I will check it out! Thank yoi!
@lashlarue59
3 жыл бұрын
I upgraded to 6.1.37R2 firmware but I don't the operating system upgrade is working because my scope won't boot off the USB drive. Can anyone tell me what the System Status screen should say if you're running V2 of the operating system?
@RicRic-bg8sn
3 жыл бұрын
i have same problem, and an other one, upgrading the new firmware 6.1.37R2 lost my Wifi connexion option, only Lan option now...so i can't use wifi anymore. No boot on USB drive for opérating system on 6.1.37R2 or 6.1.35.R2 ( i have a SDS1204X-E with AWG Wifi activated). Web server is ok if using Lan, but no wifi .
@lashlarue59
3 жыл бұрын
@@RicRic-bg8sn I've only had my SDS 1104X-E for 3-4 days with none of the optional stuff and it initially came with firmware version 6.1.35.R2 so the USB boot never worked for me. I upgraded to 37R2 in order to get NTP so I can have my timestamps be correct and that seems to be working OK. I just ordered the WIFI option but I haven't received it yet. Have you tried calling support about these problems?
@RicRic-bg8sn
3 жыл бұрын
@@lashlarue59 Thanks for your information, i sent them a mail about these two problems, no more wifi option (my USB-Wifi was activated from long time and worked on 35R2) only Lan connexion is present, and no information on boot for the new os. I think os is ok because all new features are present...
@lashlarue59
3 жыл бұрын
@@RicRic-bg8sn When you got the WIFI option how did you get it? Did you get it via email and if so how long did it take for them to send it to you?
@RicRic-bg8sn
3 жыл бұрын
@@lashlarue59 it was quick 4/5 days for the letter with confirmation code, and then with it process on the web site to submit, it was return at the end of the submited form. They know the problem for Wifi, and i received a message from them, they look at the case now.
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