I've had two orders now with SS, along with several voice and live chat dealings. All were done with professionalism and in a timely manner. Thanks Weston and Preston for helping with my orders. Oh, love the tats Zoie.
@vudunof
7 ай бұрын
Just received my shipment of 10 400W Talesun Bifacial black solar panels delivered as scheduled & about an hour early! Very pleased with the packaging & the care taken to secure everything. Other than the top hat “Do not stack” portion of the shipment being almost completely flattened for some reason🤔 - everything looked very professional. Only recommendation I could make would be(if possible) to ship these panels in a way where one person could remove all parts of the shipment without the panels falling over to one side or the other, once all the strapping is removed to access & then remove each panel from the others. I came up with a solution but it wasn’t an easy task working with 500lbs of panels standing upright. Haven’t had a chance to get the multimeter to test each panel yet to verify the “all ok” but they seem to be in good shape.
@SignatureSolar
7 ай бұрын
Thank you so much for your feedback! Please don't hesitate to reach out with any questions or concerns!
@robinthurston3382
3 ай бұрын
I'm a former ltl driver, they do a great job on palletizing. We see damage and know how stuff gets damaged. I'm two for two and no damage. Order number three is coming soon.Thanks for spending the money on securement.
@SignatureSolar
3 ай бұрын
Thanks for sharing! We’re so glad to hear making strides to ensure everything makes it to our customers in one piece!
@ronhilton2255
7 ай бұрын
You guys need to get a Canadian branch/warehouse.
@smcnish1droid
7 ай бұрын
My order I received was packed great. You might want to have signs that the shipper shouldn’t walk on the shipment… The door and back panel on my battery rack was caved in a bit. The situation was taken care of and I completely understand you have no control over what happens after it leaves your warehouse. I am planning on ordering from you again, so I have no hard feeling toward the company.
@SignatureSolar
7 ай бұрын
Thank you so much for your feedback! We will certainly forward this report!
@norsk54472
7 ай бұрын
wow big operations, thanks for the insight, and the video of the people doing the care of products and packages. GREAT idea to make these videos to provide insight into the "people" who care and get things done. thank you
@SignatureSolar
7 ай бұрын
Thank you for watching!
@tjmooney4181
7 ай бұрын
Thanks 👍
@SirFartsAlot1
4 ай бұрын
My order of tale sun came with 3 out of ten pretty severely scratched edge. It looks like someone just lazily dragged it over gravel.. unfortunately for me they say to immediately report this but i was overseas at the time and when i came back i tried to leave a review but they had removed the talesun panels thus i couldn't leave a review.
@SignatureSolar
4 ай бұрын
Hi! I'm so sorry this happened! If you'd like to reach out to us at engagement@signaturesolar.com we can certainly look into this and see what we can do for you!
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