SLA durations and schedules in ServiceNow now explained for you. We have answered the following frequently asked questions:
What is the difference between actual and business elapsed durations?
Why is the business elapsed duration blank on some SLA records?
How should I interpret a business elapsed duration of three days and how long is it in reality?
Also a great followup blog post from Chris Hann: chrishann.net/p...
Негізгі бет SLA durations and schedules in ServiceNow
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