What to do if device is old and not supported what can we do then .. U guys should support all the devices new or old
@pengamatsiji6517
Жыл бұрын
I have done this step correctly,. But why can't Sony Companion detect my phone?
@reynardpedros5036
5 жыл бұрын
sony you are the best.love you
@sonidoceejey1475
5 жыл бұрын
When I keep the volume low and connect it to the PC my device only charges but from there it does not recognize it Xperia Companion did not detect it
@donpage9975
4 жыл бұрын
same here
@javiercasianobermejo3577
4 жыл бұрын
k kiokkk
@dayanabrizuela7429
4 жыл бұрын
same
@MrKshravan
4 жыл бұрын
I am facing same issue.
@valeaventura6750
5 жыл бұрын
Does not work on Xperia M4 Aqua, phone is stuck in a boot loop, followed instruction to hold Power and Volume Up key until it vibrated 3 times in a row (Phone turned off) waited a few seconds, held volume down key and connected it to my PC, the application did nothing at that point.
@shekhardalal6815
3 жыл бұрын
thank you so much for this information its every helpful and its work thank you once again
@patriciaguzman575
3 жыл бұрын
help me please. I get the following: Software repair error An error occurred while repairing the device, please try again. If the problem persists, contact Sony support team.
@mopnem
3 жыл бұрын
So they give you the option to cancel before erasing data & once I cancelled, the device is locked? What kind of logic is that?
@stazyarotzel9786
3 жыл бұрын
And then the computer comes up with the message "Something went wrong with the software repair" UERepairPreloadNoDevice And your phone says this device is corrupt .................
@kingrexx2942
3 жыл бұрын
I am facing same error 😤😤😤
@AmazingVideoLucu
6 ай бұрын
me too. How to fix it😂
@jakritnoppakun2509
4 жыл бұрын
After repair My z2 like a brandnew
@kingrexx2942
3 жыл бұрын
When I try to follow the procedure it shows unresponsive device error
@Littletreesmagictrees_db1
Жыл бұрын
Do you know how to remove Factory Reset Protection Lock after resetting the device ( Sony Xperia 1 2019 PE)
@petevannuys5642
Жыл бұрын
Password 🔑 change it.
@valeriegilbey8362
5 жыл бұрын
Will this enable me to unlock my phone as incorrect password entered
@mieyzanbloodseeker1802
6 жыл бұрын
I already try this but didn't work as well. When I hold the volume down and connect it to PC, my device charging but Xperia Companion didn't detect it. I can't turn on my phone because it stuck at blue wave startup. Sorry bad english.
@kosratonwheels368
4 жыл бұрын
did u ficed it?
@monicacastillo739
Жыл бұрын
same problem how do I fix my phone?
@MrKshravan
4 жыл бұрын
My mobile (Xperia Ray) isn't detecting even if I hold volume down button and tried with multiple USB cables but no progress, Please help me.
@dayanabrizuela7429
4 жыл бұрын
cuando utilizas xperia companion en xperia m4 aqua para reparar el software no lo reconoce, veo muchos comentarios en ingles que dicen lo mismo al conectarlo con volumen abajo no funciona. creo que esto es un error del programa y no de los dispositivos.
@talentedchefs
Ай бұрын
Its not working in xperia z1 its show the device model is no longer supported by software repair
@ricokurniawan8765
6 жыл бұрын
Hi.. need help i downloaded Xperia COmpanion for mac to repair my software sony smartwatch 3 but on the menu there is no menu for repair sony smart watch just like your video.. any solution?
@roucoupse
6 жыл бұрын
I am trying this procedure at this very moment. My Xperia XZ Premium suddenly broke itself yesterday evening, big vertical stripes on a black screen, can't see anything else that the stripes.
@SRIKANTH-YOGA
2 жыл бұрын
My mobile sony xperia 5, japan edition, fingerprint is not working since I just picked up my mobile, can I have problem on doing software repair? Can anyone please tell
@Pinas.UpdateTV
6 жыл бұрын
I'm having issue after i upgrade my xperia xz to Oreo. "FACTORY STARTUP SERVICE" blinking on the screen and later on ask to "POWER OFF" is this method can fix my smartphone software problem?
@petevannuys5642
Жыл бұрын
Reboot it be okay
@habibrzayev4100
6 жыл бұрын
can I apply it to my XPeria SL (LT 26ii)???
@AkiraTheVixen
4 жыл бұрын
I'm probably too late, but i'm trying to repair my Xperia E3, it does not turn on, even the red charging light does not turn on when charging, but i can feel a little heat from the phone when it's charging, when i plug my phone in it says i need 80% of battery... can anyone help me?
@rebeccawalkden1985
4 жыл бұрын
Same with my Sony d2005 It won't switch on plug it in pc get a red blink that it won't charge and Sony companion don't work for myy phone doesn't recognise it when I go to setting to check device it say no drivers available too.
@animasiqitoshort
Жыл бұрын
I'm having a problem,.... I have used the method according to this video tutorial, but when I connected my cellphone to the laptop, the display of the Sony companion changed completely. It's as if my cellphone hasn't been connected to the laptop, even though my cellphone battery is still new,... Is there a solution to my cellphone problem?
@bleicck
6 жыл бұрын
Genial Muy Buena Explicacion.
@sonyxperiasupport
6 жыл бұрын
Hi Anime Otaku, thanks for watching our videos and taking the time to give us your feedback. I'm glad to see you found this useful. If you need anything, don't hesitate in contacting us again - Hanna.
@hazaredfyinc.9778
6 жыл бұрын
@@sonyxperiasupport KEMASKINI Android Oreo or Pie. Perlu bantuan sokongan
@melgituy
5 жыл бұрын
Can this repair the issue of my XA1 plus "process system isnt responding"?
@Yusukeleon
4 жыл бұрын
Er... Is there any way to repair only "the Album" ?
@md.salehinkabir5461
Жыл бұрын
flashing by using flash tool `Xperia xa ultra f3212` totally dead. Not `power on` or go to flash mode only charge red light. This method not working.
@DaniRamdani-ew9gz
Жыл бұрын
If phone low battery. How to repair? Fail again if repair.
@violetdonjeany9036
9 ай бұрын
cant use sony companion as it says my sony xperia tablet sgp321 is no longer supported..forgot my password ..what can i do ...
@AjaySingh-fw2ew
6 жыл бұрын
Nothing works with my Xperia C4 dual-e5333
@tezzadood
5 жыл бұрын
Don't do this unless you are sure it works - caused me more issues and sony support can't help further
@rowan7078
2 жыл бұрын
I tryed this and instead of repairing i get the message software update failed. now nothing works anymore.
@toadsage7328
5 жыл бұрын
Hi there, mine stuck after using that Software Companion Repair. Now I'm under 'Encryption Unsuccessful' where it asked me to factory reset the phone, I did hit the 'Reset Phone' button but then it keep rebooting on itself and shows me that 'Encryption Unsuccessful' every single time and ofc i hit the 'Reset Phone' button again and again. Can you guys help?
@petevannuys5642
Жыл бұрын
Companion for PC only one.
@patriciabarnes7034
2 жыл бұрын
I need to unlock my new Sony Xperia M3. It simply refuses to recognise my pin, even though it had done so before on more than one occassions...help?
@criswinmalazarte4421
4 жыл бұрын
I have a problem with my Xperia XZ1 it's stuck with the logo then reboot again and again. Then I use Xperia Companion Software Repair then it went successful on the procedures but when I open in again it's t Still stuck with the Logo and reboot nothing's changed, please help me :(
@wisdom.maphosa
4 жыл бұрын
My Sony Companion is not repairing my Sony Xperia XA2 ULTRA device. My device has a spanner and screwdriver icon. I have tried everything to repair it.I keep getting the following error when I'm repairing my device " UEUpdateFailedUE_20052.10.3.0 / Windows 10 Home 64 bit / Win32 / US / / " please can someone help me its been weeks without my phone.
@hugozamora8873
5 жыл бұрын
En mi Sony xperia xa1 plus no funciona ese método necesito ayuda por favor no entra en la última fase apara reparar el software
@mesirionyeemmanuel2842
4 жыл бұрын
Can u guys still help me... My phone is locked... Does it require internet?
@dojando6003
3 жыл бұрын
and what do I do, when the Xperia companionsais that I should recharge my phone but I charged it for 2 hours so it should be more or less full or not?
@leomatjobe8373
3 жыл бұрын
My sony Xperia Z5 after the repair it can't find WiFi or even activate mobile service
@THAT.RANDOM.GUY_
5 жыл бұрын
Is this the only way to receive a ROM or flash the device again once already running a new ROM?
@queeniebernardo5559
3 жыл бұрын
Sony the problem is u request a password to a phone wich is I can't access the operating system cuz it's hang the phone is full memory I can't delete the data or repair u need do second option even has password u need use pc access to put there the password even u cannot access the phone password ... and the next phone u need todo use the key botton to format or delete data or like boot up fresh again if has lag or can't access the menu cuz it's full memory... Hope so need an update to xperia companion ... so sad can't repair password required on phone I can't access the phone password it's stock hang. ..tsk
@bhajanbest123
2 жыл бұрын
It's only for Sony devices
@dbaby7640
6 жыл бұрын
nothing happened for my xperia c4 dual (e5333). Need ur help.
@sonyxperiasupport
6 жыл бұрын
Hi Zeeshan Reza Ansari, thanks for getting in touch with us. I'm sorry to hear about this. Can you please tell me what kind of inconveniences you're facing? I'll assist you accordingly. -Hanna.
@tony_mt24
4 жыл бұрын
Upon trying to switch ON my Xperia XZ it never goes beyond the initial loading screen (XPERIA logo) and it reboots. Basically I can't use my phone as it's stuck at a rebooting cycle that never ends... - No recent changes. Please, assist.
@erickim2037
3 жыл бұрын
how now lee wen wen ask
@tony_mt24
3 жыл бұрын
Obviously@@erickim2037I'm using a different device, Eric. (You don't have to be extremely intelligent to figure that out.)
@erickim2037
3 жыл бұрын
@@tony_mt24 lee wen wen ask how to solve the problem my Xperia XZ it never goes beyond the initial loading screen (XPERIA logo) and it reboot
@erickim2037
3 жыл бұрын
@@tony_mt24 lee wen wen
@TuhanRock
5 жыл бұрын
when i connecting my phone to PC it's always says "your device is locked" :(
@KunalSharma-xs6tb
4 жыл бұрын
Then what shoul do
@mahanglimbu8813
6 жыл бұрын
i cannot repair my phone software even using Sony companion. it says: Software Repair Error An error occurred while repairing your device. Please try again. If the problem persists, please contact Sony support. UEGetPhoneInfoMissingInfo SOL23 3580 1277-0154 R2D 14.6.A.1.236 2.1.12.0 / Windows 10 64 bit / Win32 / US what should i do to repair it?
@johnjohnbaclayon4548
5 жыл бұрын
dsfsdfsdaj
@johnjohnbaclayon4548
5 жыл бұрын
same here
@3hreeoshortsvideos8
4 жыл бұрын
Same problem
@Stl_54
4 жыл бұрын
Same problem
@TheWrongDom
4 жыл бұрын
This just does not work Sony! Hold down the volume button and nothing happens
@howelljordan3469
3 жыл бұрын
Same here. About to give up. Did you have any luck?
@TheWrongDom
3 жыл бұрын
@@howelljordan3469 I just gave up in the end. Sorry I couldn't be more helpful
@howelljordan3469
3 жыл бұрын
All good. I have a T-Mobile store up the block. Took less time getting a new phone
@noxygaminglive
5 жыл бұрын
hello bro i need your help my sony xa1 phone use karta hu but 1 hour pahle he wo automatically switched off ho gaya ab wo on nhi ho raha hai aur charge me lagne par wo sirf charge ho raha wo show kar raha hai but on nhi ho raha hai koi solution hai to please bataye
@oppomobileid2836
3 жыл бұрын
How to recover without losing data?
@sunnynaresh9516
4 жыл бұрын
Dear Sony Xperia ... Ihave 1 request that is .. iam using Sony Xperia R1 . Please give to Sony Xeperia R1,R1+ Software update... I requesting u ... Dear lovely sony... 💐
@luciahernandez1605
6 жыл бұрын
Gracias por tener mejor búsquedas
@odishalive7811
5 жыл бұрын
Can we use nougat xperia user
@AnaJawara
2 жыл бұрын
Good
@djfapples
3 жыл бұрын
My xz don't turn on could I do this method for my problem?? I think battery is dead (I am not using it for few months) thanks
@erickim2037
3 жыл бұрын
so how now lee wen wen is dead or dog shit still?
@leomatjobe8373
3 жыл бұрын
I need help pls
@nekkid3087
6 жыл бұрын
Can this software fix the issues I'm having at my screen with my Xperia XA1?
@sonyxperiasupport
6 жыл бұрын
Hi there, thank you for getting in touch with us. If you're experiencing some issues with your touchscreen, it is recommended to try performing a Software repair. So you can go ahead with it. -Hanna.
@nekkid3087
6 жыл бұрын
I did the software repair, but it couldn't be complete it says like many comments here: "repair failed contact Xperia support".
@secuthor2372
3 жыл бұрын
I forgot the code to open the Xperia, I use the software but it keep me asking for my code (?) what do?
@erickim2037
3 жыл бұрын
what code lee wen wen ask
@sumaya9125
4 жыл бұрын
“Model not supported “💔💔💔
@5tivi
5 жыл бұрын
It says your device is locked, battery has to be at 50 charged. The problem is my phone is stuck in red battery charging screen, it doesn't take charge and it doesn't turn on. Although it does connect to the pc. Please help, what can I do to fix this?
@lord_kelvz
5 жыл бұрын
I think you have a problem with your battery
@5tivi
5 жыл бұрын
@@lord_kelvz yeah I opened it and found the battery cable was too loose from the motherboard. Don't understand how that happened but I fixed it
@lord_kelvz
5 жыл бұрын
@@5tivi good to hear that helps :)
@hansmeier2719
3 жыл бұрын
Mit dieser Software habe ich das Handy kpl zerschossen! Vorher gabe es ein endlosschleife und jetzt heisst es nur noch: Software update failed... try again
@erickim2037
3 жыл бұрын
english plesae lee wen wen dont understand
@musicbydavidyoungs
Жыл бұрын
Complete waste of time and effort in my use case with an Xperia L4 which had a problem with the screen freezing/random self-typing. Followed this procedure to the letter, software repair failed and bricked my phone. Awesome.
@zbyszekpapiernia9606
4 жыл бұрын
show my sony xperia xa2 is locked
@axissuper0077
4 жыл бұрын
can Sony Xperia E Dual repaired
@axissuper0077
4 жыл бұрын
my phone is dead
@sasgaming9545
5 жыл бұрын
xperia companion is not installing , it is showing kernel32.dll error, help me
@farouknachet4674
5 жыл бұрын
you have to download "Windows6.1-KB2533623-x86".
@thesword3729
6 жыл бұрын
Hi.Can this repair my probleme with no service in my z5 xperia
@keithzaranyika5602
4 жыл бұрын
Hie how did you repair your phone,im having same problem
@humanreplicant8957
5 жыл бұрын
My Xperia Z2 tablet is on a ReBoot-loop how can I fix this? And why would I need a Google-account to repair the unit with this software? #sony #xperia
@dondonnepalis7799
4 жыл бұрын
.
@SuperSteephen
4 жыл бұрын
No audio
@elpatiento5843
6 жыл бұрын
i have an xperia z3 but when initialisation is done , it says repair failed contact xperia support , please help me
@sonyxperiasupport
6 жыл бұрын
Hi El Patiento, thanks for contacting us. I'll gladly assist you, can you please tell me if this happens when you only try to turn the device on? Or did this error message appear after having tried to perform something with your device? I'll be waiting for your reply. -Hanna.
@elpatiento5843
6 жыл бұрын
it appears when i try to repair my device
@sonyxperiasupport
6 жыл бұрын
Hi El patiento, thanks for specifying on when this occurs. In this case, I kindly suggest you to get in touch with your local customer support at: support.sonymobile.com/contactus/. Just select your country from the drop-down list. In case it isn't there, please tell me where you're from. -Hanna.
@lucaschristian135
3 жыл бұрын
This app corrput my phone whilst trying to do a fucking update.
@lorea5518
4 жыл бұрын
Been locked out if my ohone for 2 months now. I need help
@Yusukeleon
4 жыл бұрын
The faster way go Sony Centre around you..? The service centre staff
@donpage9975
4 жыл бұрын
everybody has the same issue cause y r using usb 2 cables use usb 3 cables
@sachatrin2981
4 жыл бұрын
Can you elaborate on that please?
@h3rn4nrj58
3 жыл бұрын
Intente reparar el software de mi celular con xperia companion pero el proceso no continuo, me apareció un mensaje que debo desbloquear el teléfono. (Mi celular al encender me pide el patrón de desbloqueo lo coloco, lo acepta y se queda en el logo encendido hasta que se apaga cuando se agota la bateria)
@petevannuys5642
Жыл бұрын
Companion for PC only.
@حمدانعبوالعليالعلي
5 жыл бұрын
كلها اجنبي دخلنا لم نجد اي ردود عربيه
@HugoLeon95
6 жыл бұрын
berga, de la que me salvó, 7 mil pesos casi desperdiciados de mi xperia, ufff like (Y)
@rainox5806
5 жыл бұрын
Que problemas tenia
@bravinjacobs2570
5 жыл бұрын
I really regret buying a SONY. what a junk phone. NEVER AGAIN!!!
@IceBurg420
Жыл бұрын
None of the buttons on my phone work, how the fuck am I meant to do this?
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