I'd be charging the diagnostic fee up front. If they refuse they can leave.
@Barchenhund
2 ай бұрын
Rule one for a mechanic. Never make a customers problem your problem. This is a business not a charity.
@dwaynejohnson6277
2 ай бұрын
Cars are expensive. "Do your own car maintenance" is probably the best financial advice you can give anyone.
@Jim-qc6gu
3 ай бұрын
I recently took my wife’s car, 2016 Honda Odyssey, to a private mechanic for front suspension inspection. He did not find anything wrong and said there was no charge. I handed him a $100 bill and said thank you. He was very appreciative.
@RodneyHayes-d3y
3 ай бұрын
I had a repair center for almost thirty-five years, and I feel your pain with dealing with dead beets. I was to a point that I was ready to hang it up and I decided to take a chance on an idea I had rolling around in my head. I tripled my shop rate. Everybody said I was committing business suicide. The only shop around with a higher shop rate than mine was a Lincoln dealership about five miles away. I also made it a point to talk up a new customer because they will tell you they are trash if you let them talk. I referred to this as customer qualifying and yes, I told many new customers to take their vehicle somewhere else. My gross income shot up as the average number of repair orders drooped. I closed my shop and retired in 2020 at 58 years old. You will always have these problems trying to compete on price. compete on quality
@RustyZipper
2 ай бұрын
Absolutely, I’m an exterminator and we sort of have a sliding scale. If the people have money and this is their second/ summer cottage then typically no discount. But a widow living on a fixed income just trying to get by, yup, we may even “forget” to bill them. Also- You can always reduce the bill when the job is completed but heaven forbid you go .50 over the original estimate and they have a meltdown….
@briggsquantum
2 ай бұрын
You found the single best way to qualify a customer - charge top dollar for what you do. The obverse is to attract customers with the lowest labour price, and that results in bottom feeder clients. They have no money, and wouldn't want to pay if they did. By charging top dollar you find the customers who are price insensitive but want their cars repaired properly. Congrats!
@jameshill4900
Ай бұрын
Glad it worked out well for you but might be a challenge in different markets today. Most people that don't care about price go to the dealerships and with cost of living increasing the vast majority don't want to spend more than they have to. That's what I see anyhow.
@user-sw9jo7fe3d
3 ай бұрын
I drive $500 cars. if something breaks and I can't fix it, I'll buy another. I figure I've saved tens of thousands of dollars over the years. Yes, I'm a cheapskate. I'd rather have money in the bank than a shiny 60k truck.
@bobthrasher8226
3 ай бұрын
When you said Hyundai/Kia you lost me... If the engine is tapping they should unload it before it grenades.
@bigdaddymak1439
3 ай бұрын
Ask them if their doctor examines them for free at the Doctors office and do they dispute the charges if they dont like what the doctor says?? Smdh
@gailtaylor1636
3 ай бұрын
"Mechanics" are unskilled workers. According to most people.
@bigdaddymak1439
3 ай бұрын
@@gailtaylor1636 crazy that it's that way
@williamw5604
3 ай бұрын
I work in health care. They expect that for free as well.
@RustyZipper
2 ай бұрын
All medical expenses should be paid for by insurance/ healthcare, including deductibles, co-pays and all medications….according to most people.
@gailtaylor1636
2 ай бұрын
@@RustyZipper heard a writer I believe say she was paying 36k year for insurance. How much should she have to pay in top of that?🧐
@JG-kv4oi
3 ай бұрын
Always thought I should have been in, say, the sporting goods business rather than the auto repair business. The customer thinks.. you know" hey we've worked hard all year and we're going camping. We'll happily spend money on camping gear" On the other hand an auto repair is a distress sale. Even if the repair was only a dollar it's a dollar more than they wanted to spend, because you know, it's not a feel good.
@plumber1874
3 ай бұрын
People will pay for what they want not what they need
@Paul_Wetor
Ай бұрын
That's a brilliant point! Auto repair is a subtraction, not an addition. Everything was great, then X failed. Suddenly there's a hole in your wallet.
@yupsir791
3 ай бұрын
If the engine is tapping and has mechanical damage why would you even look at the A/C? Advice the customer lets get the engine running correctly and if the engine is shot, working A/C doesn't help on the side of the road with a blown engine.
@charlesb4267
2 ай бұрын
Exactly, I was sifting through the comments to see if someone already said what I was thinking. I just don't see the reasoning of even looking at the AC period until the main ( and probably expensive ) issue is discovered which was the engine ticking. Having said that, had the engine diagnostic been performed and by fluke was a minor issue then continue onto the AC but otherwise stop ... call the customer and advise of the major issue with the engine and explain we did not add to the diagnostic time by looking at the AC given the greater issue at hand. Having said all that, yes the customer owes diagnostic time as I gather you never claimed you would diagnose for free and hopefully stated an approximate initial diagnostic time and shop rate per hour so the customer would not be surprised with a bill.
@fw1421
3 ай бұрын
People need their cars and the cost of repairs have escalated faster than wages we make. What used to cost $4 or 500 dollars now is $2000-3000.a lot of money. You can’t expect people to be shocked over sticker shock.
@narcissistinjurygiver2932
2 ай бұрын
you can not expect people to work for free regardless of inflation.
@WillieFufu-lo1nb
3 ай бұрын
People that are not willing to pay for car maintenance need to atleast learn how to do the work themselves.
@reubenmorris487
2 ай бұрын
You still pay LOTS of money to do it yourself: tools, parts, manuals...that stuff isn't cheap.
@WillieFufu-lo1nb
2 ай бұрын
@reubenmorris487 you're correct but in the long run you'd be a head, you can buy a good ratchet & socket set for under $100 & a wrench set for $30 or less, it'll pay for itself & Autozone has a Loaner program on specialty tools that you give a deposit & they'll give the deposit back when tool is returned. If you're in decent shape & at least somewhat mechanically inclined you can do most car repairs, there's KZitem videos on specific cars repairs for certain cars.
@reubenmorris487
2 ай бұрын
You can always vet the customer. Have a discussion with them about their vehicle; why they purchased it, ask them a little about who/where they work for, probe around about their background, hopefully they've reviewed your company on Google and possibly the BBB. You can tell by how the person looks, what they drive, and how they behave and whether or not they'll be a good customer. Look at reviews that person has left at other businesses.
@johnclift3543
3 ай бұрын
It’s called the Saturday Bull 💩
@EB-nz1qv
2 ай бұрын
Hang in there brother, many of us want quality work and we don’t mind paying for it.
@dcpack
2 ай бұрын
Nothing here proved any of the work was "quality".
@kens.3729
3 ай бұрын
The Only thing in Life that is FREE is the Air you are Breathing. Now, get the Hell out of Here and Quit Breathing my Airspace. Thank you. 😬👍
@smokeskull
3 ай бұрын
Checking the cabin air filter should be part of the a/c service.
@DerekMatzeg
3 ай бұрын
Nobody Should Work For Free.. Equipment and skills cost money 💰 💵
@markgarland9000
2 ай бұрын
It goes the other way as well. Paid a thousand dollars too much because a mechanic screwed up. He put the 200,000 mile original rocker arms back onto a brand new head and reinstalled. A few hundred miles later a tapping started. Guess who had to DIAGNOSE the problem? That would be me! The new cam had broken loose the wear pad on one of the alloy rocker arms..thus, the tapping. He went back in and put in new rocker arms..with the extra, unnecessary labor costs coming out of MY pocket!
@robmedinatransmissiondiagn2286
3 ай бұрын
I’m so glad I’m medically retired, customers just suck!
@raincloud54
3 ай бұрын
This is nothing new. I was in the biz for 50+ years and since the mid eighties when things started to get complicated people started whining about diagnosis fees. Heck! Even the manufacturers dont want to pay diag. Before then most shops had a minimum fee and people generally understood that.
@idontreallycare5743
3 ай бұрын
As soon as they pull the I don't think I should have to pay, it becomes a cash only transaction. They can go to the bank or ATM and get cash. If they don't return with cash within 24 hours, storage fees apply. Have the explanation added to your work order and have it signed at drop off. You don't want them to return for any future business anyway.
@drw1926
2 ай бұрын
This is how to nip this BS in the bud, right here.👆🏼As soon as a customer starts with the “I didn’t know” or “I didn’t realize…”, cash only or GTFO. Don’t have time for those kind of games.
@Chef-vg4pu
2 ай бұрын
100%. Plumber here…I feel you!
@craigpierce7996
2 ай бұрын
Shoddy people drive shoddy cars. The only thing you could have done is refuse service. Use to be, a car behind on maintenance could be a nice work order amount. But with the amount of woke punks out there, that day is gone and doing work on vehicles of this type represents more risks to the shop than rewards. Concerned she'll tell her friends and give you a bad recommendation? Well, she's doing you a favor, her friends are just like her. If the problem is systemic at your location, then diag fees should be paid up front.
@leodrosia4369
3 ай бұрын
Some mechanics are too expensive so it gos both ways
@68gt500man
3 ай бұрын
A good technician is not cheap and a cheap mechanic is not good.
@bluelightguy1
3 ай бұрын
What’s too expensive in your opinion?
@seanmiley6294
2 ай бұрын
I do my own work so that makes me the best and the cheapest.@@68gt500man
@patrickshaw8595
3 ай бұрын
"Never waste time and money on a machine that isn't titled in your own name." My Dad. For 32 years we worked on "the most valuable equipment that is not registered property."
@williamw5604
3 ай бұрын
Even worse in health care. People don't want to pay a single dime.
@plap.
3 ай бұрын
Dont accept american express you don't have to worry
@jessejames96
2 ай бұрын
What AC parts do you recommend it needs? What kind of car was it? All new parts are required to make it work properly? Could the AC condenser find be clogged? Is the engine running too hot affecting the AC performance? There's obviously a leak somewhere because refrigerant doesn't evaporate. Sounds like you want to fire the parts cannon on this customer's car to try and fix his AC
@anthonynastasi4098
2 ай бұрын
Unfortunately for today's vehicles reciver dryer is part of the condenser. No filters. If so built into line assblys. Expansion valves require replacement. It takes alot to make the ac work correctly sir .not including clogged wiper cowl and clogged cabin filter .
@ericharrison6418
3 ай бұрын
Techs are screwed by whomever they work for. Not the clients necessarily. There are bad customers but the overhead on the businesses is outrageous.
@Zak6959
3 ай бұрын
Years ago at some of the shops I worked at, very different now mind you, customer used to stroll in like they own the place. while I was working on a customer vehicle, they would ask me if I had five minutes to come look at something? I would direct him to the service office and I would tell them I am already working on a customers vehicle. “But it’s only five minutes?”. A lot of them would just get kicked out of the shop because they didn’t want to start a work order. I don’t get dressed up for nothing.
@anthonynastasi4098
3 ай бұрын
@Zak6959 this behavior is an everyday occurrence for me text book the way u describe this senairo .
@Zak6959
3 ай бұрын
@@anthonynastasi4098 here’s an oldie, but a goodie and I borrow your wrench. I would tell them sure no problem just lend me your wallet they would say no and I would tell them. I’m not lending out my snap on wrench. Have a good day.
@drw1926
2 ай бұрын
“Five minutes” lol.😂
@narcissistinjurygiver2932
2 ай бұрын
have you ever noticed those who expect the most seem to have the least to offer in return? entitlement is what I look out for.
@narcissistinjurygiver2932
2 ай бұрын
when someone expects me to diag for free I tell them to go to the dealership and ask them for a free diag. I see this shit all the time. I will not even waste my time talking with them.
@av8rgrip
3 ай бұрын
My frustration is that when I take my vehicles to a mechanic, I already know what is wrong with it. Case in point. I had a 97 F350 that had the vacuum pump go out in it. Pretty obvious what it was as the power brakes went out on it. The dealership wanted to charge me a diagnostic fee. I understand this when it is a complicated problem that needs time to diagnose, but when the problem is obvious a diagnostic fee is a scam. If I am bringing you my car it is because I either don’t have time to do the job myself or I don’t have the the tools I would need (although I usually end up buying them if I can’t “rent” them and have them for the next job). This is why, when I find a good mechanic, I keep going back to them. Look auto repair is not rocket science. When I went to HS we all took shop. We could even get ASE certified. Back then we didn’t have a computer popping a code to tell us what was wrong.
@phillipwilson6781
3 ай бұрын
While some problems are obvious. A code does not tell you what's wrong. Lean or rich codes. Misfire codes for example.
@AmandaHugenkiss2915
3 ай бұрын
I'm no fan of shops but a competent shop is going to diagnose for themselves to be sure. CYA is Job #1. You and I may know what's wrong but 90% of people have no clue and the shop does not know which side you land on.
@av8rgrip
3 ай бұрын
@@phillipwilson6781 and yet that information can be read with an iPad or laptop and many apps or programs. I had that exact problem in my F-150. Turned out it was a bad spark plug @95k miles when the recommended replacement was 100k. Cost me a set of spark plugs and my time. I also had the rear defroster go out. Traced the system and count there is a short somewhere in the window itself. Only cost me my time. I can’t fix everything but neither can a lot of mechanics. I was a “city” kid (though I spent a lot of time In rural areas) and I have a good friend who was a “farm” kid. He was a Purdue Engineer and even owned an HVAC business for a while. My dad was a pipefitter and I learned a lot about HVAC from him. My friend and I were both Navy Pilots and now commercial airline pilots, both of us learned from school and our fathers how to turn a wrench and we still work on our own cars. We fondly remember the cussing. I spent many summers working at marinas and on boats. Generally reconditioning and oil changes etc, but would help the mechanics when needed. It is funny to watch my son in law’s face when I took the air cleaner off his ‘70 chevelle. He doesn’t know much about old cars even though his dad was a farmer and collects and rebuilds old tractors. A lot of “kids” today know nothing about auto maintenance. Funny but my wife was a “country” girl and she would work on her own car. I was out of town and I hadn’t finished working on our old jeep (hadn’t gotten all the air out of the lines after changing a caliper). We were living on base and one of my squadron mates was walking by so she asked him for help. He thought he was gonna be crawling under the car but he was shocked when she told him to get in and pump the brakes. I have tried to teach my kids. Even my daughter has changed brakes. I don’t think any of them enjoy it. For me, it can be therapeutic.
@av8rgrip
3 ай бұрын
@@AmandaHugenkiss2915 Oh, trust me, I get it. I run into stupid people everyday who hold on to that stupid like a dog with a bone. It is fine to CYA, but I shouldn’t be charged for the obvious. I was taking my cars to a dealership because they were under warranty. At first the service rep would give me the side eye when I told him what was wrong with the car. Almost every time I was correct. It got to the point where he would just take my word for it. My F-150 had about 30k miles on it when I heard noise coming from the passenger side front wheel. Normally when I would turn left going slow. Of course it wouldn’t do it for them. I told them it was a hub, but they couldn’t fix it unless they could get it to do the same thing. Warrenty expired and it never got fixed. I finally got tired of hearing it so I just broke down and change it myself. Never heard that noise again after that. I had had a wheel bearing go bad on me in my old jeep when I was driving home from Texas to Chicago on Military leave. It was a Sunday and there was nowhere to stop to have it checked out. I ended up making it home but the wheel was about to come off. I didn’t want to take a chance like that again. Had a 2006 Taurus that was having a hard time starting. Battery was getting old (7years) so I had my wife take it to the dealership to get a new battery. (I just buy the motorcraft batteries now cause I still get 7 years out of them. Other batteries are about 3 years). Anyway, the dealership wanted to diagnose the problem. Wife told them, “just sell me the damn battery”. The sold her the new battery and we never had a problem with it starting again. I had seen this before where a battery had enough juice to crank but not to get the computer to fire the plugs.
@phillipwilson6781
3 ай бұрын
@@av8rgrip Someone has to prove the spark plug is bad or throw parts at it. Can a misfire be other problems? As a 25 year mechanic less than 10 percent are bad plugs.
@ovrezy
2 ай бұрын
Maybe Kia is different than Toyota, but if not a cabin filter is $10 retail and takes 30 seconds to replace.
@narcissistinjurygiver2932
2 ай бұрын
it is 60 for mercedes and takes 30 min
@kennethpowers8995
3 ай бұрын
The dumbest part about it is I’m sure if the customer decided to have the work done you guys would work with them as far as putting the cost of diagnostic toward the rest of their bill or something to that effect. But when you come in, have diagnostics done and then just want to leave without having the work performed, yes you are going to have to pay for that service lol. Some peoples sense of entitlement is just unreal.
@firstlast---
3 ай бұрын
You want to help people out by having reasonable prices and they thank you by trying to take advantage of you
@kurtprue1872
2 ай бұрын
I'm so glad that I am out of that business 40 plus years of dealing with that s***
@kens.3729
3 ай бұрын
The Reason they make Preparation H is for any Business or Individual that has to Deal with the Public. They are a Big Time Royal PIA. 🤪👎
@pauldavis8716
2 ай бұрын
You could ask your customers to diagnostic fees in cash or bank transfer or have them sign a specific document stating what they're pay for upfront before you look at the car. If they're not willing to pay diagnostic fees upfront don't let leave the car because if anything happens to that car you'll be fully responsible and you never collected a cent and would have repair or replace anything that was damaged in the event of accident.
@jonlanigan3439
2 ай бұрын
You will need to have a large sign stating diagnostic fees with no repair labor are still owed at a rate of $$. Let the customers know verbally every time as well.
@paulvincent3280
2 ай бұрын
ALL inspections should be paid for up front. That solved it for me. If they decline, probably not someone whose business you wanted. Not all money is good money.
@andyg5004
3 ай бұрын
People want everything for free. Most people are not aware of thr cost of running a biz and think it’s all free. I run motel and people think $50 is the max they should pay to lay their head down on the pillow.
@seanmiley6294
2 ай бұрын
It's stupid to own a machine that you can't fix yourself and puts you at the mercy of someone else. Once I learned how to fix my own stuff I saw how incompetent and greedy most shops really are. Always better to be independent and live simple.
@Calvin-xp4qp
3 ай бұрын
Payment for lease, insurance, electric, water, new & replacement tools, annual calibrations, training, labor...etc. People don't get there's an expense for diagnostics let alone, a service department
@matthewgibbs6886
2 ай бұрын
SIGNED AUTHORIZATION PERIOD. we dont touch anything until its signed. just had a court case about it the judge ask them did you sign it they said yes thats all we needed now were gonna hit them with lawyer fees.
@justcurious3525
2 ай бұрын
Cash is king. If you have his car and he wants a second opinion, demand cash for everything you did. You can always cut him a deal if he comes back for the rest of the work.
@mlieser1230
3 ай бұрын
Shops need to update the entrances and exits of their parking lots. A toll booth should be placed at the entrance where a 1hr diagnosis fee is charged before the car enters the lot. An electric swing arm needs to be placed at the exit. Once repairs are completed and paid for, the customer is given a token that will raise the arm so they can exit. If a customer declines work after the diagnosis they are handed their exit token. The diagnosis fee has already been collected upon entry.
@allenburghardt1596
2 ай бұрын
Have the customer sign your copy of estimate and/or work order.
@KevinKimmich44024
Ай бұрын
Any service oriented business that deals directly with the public is probably similar. A segment of the public is pretty flaky and dysfunctional and has a sense of entitlement that knows no bounds.
@misosour
3 ай бұрын
Pre pay diagnostic fees
@alexk7286
3 ай бұрын
People are looking for free rides 🤦. I used to own a t shirt 👕 free mustache rides for pretty ladies. That's the only thing I remember for free and advertised
@anthonynastasi4098
3 ай бұрын
Shit that still cost
@alexk7286
3 ай бұрын
@@anthonynastasi4098 in the long run 😆
@Derbittguy
3 ай бұрын
If you're saying that we have to replace everything in all these cars air conditioning systems to get them to work properly why are you charging a diagnosis fee???
@Michael_J_M14
3 ай бұрын
Right.. and what did the guy get for his “Engine diagnosis” fee?.. “You have some noise in your engine”😂
@user-tb7rn1il3q
3 ай бұрын
For AC, you can add Freon yourself. It usually fixes the problem. By the time the system is shot the car is about done anyway.
@Critastic
2 ай бұрын
Start charging it up front my friend, you try and see the best in people but they WILL take advantage of the situation.
@chickd8326
3 ай бұрын
Get paid up front before you touch it.. people are looking to get everything they can for free today..
@bufords
2 ай бұрын
what ever happened to having the customer sign the work order with costs clearly stated?
@robertdiehl9003
3 ай бұрын
I feel bad it's story time but I like story time.
@gailtaylor1636
3 ай бұрын
Have buddy that is a decent smart guy. Absolutely refuses to pay diagnosis fees. Says he will only pay for the actual time it takes to replace a part. OK? Who decides what part gets changed? THE MECHANIC SHOULD KNOW WHAT'S WRONG!!! Facepalm.
@user-tb7rn1il3q
3 ай бұрын
I never pay a diag fee. I tell the mechanic to replace the broken part(s), pay them, and leave.
@gailtaylor1636
3 ай бұрын
@@user-tb7rn1il3q How do you determine what is broke? Car won't crank. What part would you like replaced first sir?🧐🤪🤪🤪
@narcissistinjurygiver2932
2 ай бұрын
once you replace the part he supplies and it does not fix it he then claims it is your fault. i never fall for this scam
@AnthonyBaker-f2w
2 ай бұрын
They try it Louisville Ky too.
@georgeanddaddecker7563
3 ай бұрын
Make them prepay the diag fees.
@davidlampe4153
3 ай бұрын
It’s tuition you are educating the customers about the condition of their car. If they audit the course they will still have to pay the tuition.
@TheRange7
2 ай бұрын
Auto Zone People, free engine diagnostic on basic stuff.
@josephbyrd6642
3 ай бұрын
question, was the "low side" at 60 psig, higher or lower than expected? (I'm thinking higher, possible expansion valve) also I'm looking for a free diagnostic !!!!
@av8rgrip
3 ай бұрын
This is what we had with my buddies classic car. He installed aftermarket “factory air”. I evacuated and charged the system for home but we couldn’t get it to blow cold. The low side was a bit higher than it should have been. He took it to a tech and they thought it might be clogged. Tried to clear it but there was no change. He went round and round with the company who sold the AC system and the finally sent home the correct expansion valve.
@pete926
3 ай бұрын
You need a PITBULL at the counter!
@rodeleon2875
2 ай бұрын
thats because they've never had a snapon truck pull up out front.
@johnsteggell
3 ай бұрын
No free lunch folks..sorry..your paying for my schooling..experience and knowledge....think seriously about buy 3 tires..get one free
@ricksanchez7459
2 ай бұрын
YoU cANt cOunT yoUr tiME!
@johngraves1216
2 ай бұрын
i am crippled up but still love to work on cars. i told my wife i want to open a shop and charge 300 per hour. she looked at me crazy. i told her yes the price is absurd, for a reason. it stops non serious people from wasting your time. you get customers that appreciate quality service enough to pay for it knowing you will take care of them correctly. if a fkn lawyer can charge like that so can a wrench if a dr. charges like that so can a wrench.
@narcissistinjurygiver2932
2 ай бұрын
just learn to spot entitlement. the scammmers always show who they are. they walk in and act like you owe them
@zetamale7952
Ай бұрын
Before anything is done, cash only diagnostic fee. Simple.
@kirkjohnson6638
3 ай бұрын
To be fair, your "diagnostic" didn't tell him anything that he didn't tell you. I don't blame the guy for not wanting to pay. How much were you trying to charge him for hooking up a code reader? What were the diagnostic codes? What A/C parts need replaced? The compressor or just the $12 cabin air filter? What were the engine codes? Source of the ticking sound? Preignition? Look of the plugs? borescope of the cylinders? Long term and short term A/F ratios? Engine compression? Leak down test?
@bluelightguy1
3 ай бұрын
If the customer brings a car into a garage they obviously can’t fix it themselves so they pay someone it’s that simple
@kirkjohnson6638
3 ай бұрын
@@bluelightguy1 Yeah, but they pay for professional work not "the A/C don't work, it'll need some parts" and "you're right the engine doesn't run great, we'll need to diagnose a lot more at added expense to maybe then tell you what needs done to fix it". A diagnosis isn't done until the problem is correctly identified.
@ischgl9972
3 ай бұрын
@@kirkjohnson6638exactly. When I bring my car in to my mechanic, he calls with what is wrong with it and what the bill will be. Occasionally there is additional work needed they found while doing what I brought it in for, but usually it is exactly what the initial estimate was.
@kirkjohnson6638
3 ай бұрын
@@ischgl9972 Exactly. I totally support and respect all the honest, hard working mechanics and honest shop owners out there. I do almost all work on my cars myself, but that just makes me appreciate the abilities of good mechanics even more. I just don't like people who pretend to be good mechanics and are really just looking for ways to charge you money and couldn't care less about actually getting your car fixed at a reasonable price.
@ischgl9972
3 ай бұрын
@@kirkjohnson6638 same, I do most work on our cars, but there are things I don’t have the time or desire to do, those go to my mechanic. We have been using him for at least 15 years. Last year he made a mistake when his vendor sent him the wrong invoice for parts for my car and shorted himself about $300 on my bill. When he told me about that, I immediately paid the difference. Some people would have told him too bad, but when you have an honest mechanic, it goes both ways.
@sportmedtech
2 ай бұрын
Why would you want to do a fuel injection service and tune up if there is mechanical damage inside the engine like you said? Kind of a bandaid on a bullet wound. Also who gives a rip if the ac doesn’t work well if the fuggin engine runs terribly and likely needs a replacement? Also why not run a TSB check on the vehicle as Kia/hyundai’s have known internal engine issues and TSB’s that all over the internet for particular years and engines to determine if the issues he is having is a known issue and save yourself some time. I get the customer is likely a deadbeat but you didn’t help the matter by trying to tack on services that he didn’t need like a tune up and bullshit fuel system service.
@anthonynastasi4098
2 ай бұрын
I believe it was sticking valve train so we start w affordable solutions 3 parts service includes addive to clean valve steams
@narcissistinjurygiver2932
2 ай бұрын
and you want all that for free don't ya
@paulkelly4731
3 ай бұрын
Hey, it's a Kia/Hyundai.. tapping noise in engine... it's junk, that was a free diagnostic. No sense looking at the A.C. because the engine is junk.
@robertkartechner5850
3 ай бұрын
"Get a second opinion" means og good, now that I know what's wrong I can go to ElCheapo auto supply, get what I need and fix it myself. I mean, hey, auto mechanics is an easy as pie thing. Right? And . . . .he'll go to another shop to get it fixed properly because he knows little about cars and will screw it up big time. Now he'll have to pay more because the shop will have to undo his nasty work and then fix properly which all in all will most likely cost Bozo twice as much as just getting it fixed properly the first time. LOL
@rodgerpetrick6502
3 ай бұрын
People don't realize they need to pay the fees. It's called the Snowflake society.
@MrWoowootila
3 ай бұрын
The problem I have with most automotive shops is the hourly rate and paying for the job not the actual time for the job. I understand that labor rates have increased, but the shops hourly rates have far exceeded inflation. There are maintenance jobs on a car that take literally 15-30 minutes. You will often be billed for 2 or three hours for the job. You are overcharged twice. High shop rates and 2 to 3 hours of work when it took the technician 15 minutes. If someone goes and says it’s an old car and just wants to pay for a hours worth of diagnostics a lot of shops are confused, because they do not know how to bill the book rate. This is why I work on my own vehicles. Change the transaxle fluid and the cost is less than $20 in fluid and 30 minutes of my own time. Compare that to $200-300 at the dealer and me waiting around for possibly a couple of hours.
@narcissistinjurygiver2932
2 ай бұрын
so the faster I get, and more efficient I work, I should get paid less. fix it yourself
@MrWoowootila
2 ай бұрын
@@narcissistinjurygiver2932 I do
@cmitch5493
2 ай бұрын
Dealing with the public is absolutely the worst. You always have that one person who tries to get one over on you. Unfortunately, mechanics are in a line of work where very few are honest. The vast majority of mechanics screw over their customers and you are paying the price for what those other dishonest mechanics do. Stealers (dealers) are the worst of the bunch. Cannot trust a dealership shop to be straight with you. Never be apologetic over your price. If he doesn't want to pay you, I guarantee he will pay elsewhere and more at that.
@Derbittguy
3 ай бұрын
But you didn't diagnose either of the problems. Hell you didn't even remove the cabin filter. You just told the people everything needs to be replaced.... And for the engine you told him well we need to put some parts in it , do some maintenance and then see what you've got. That's not a diagnosis.
@ceczis
3 ай бұрын
most mechanics are dishonest and will rip you off...that is why people dont want to pay bs fees upon bs fees.
@VWERIC10
3 ай бұрын
I disagree, some mechanics may be dishonest, but not most. It's usually the big dealers telling them what to do. I've been in this business for over 40 years, and most of the mechanics I know, are good people, that just want to do a good days work and paid what they deserve. This is not an easy business, these days, anyone who thinks it is, isn't in this business.
@AmandaHugenkiss2915
3 ай бұрын
I've had so many incompetent and lying shops I learned to do everything myself. I can do it better faster cheaper. This goes for everything home and car related. No one touches my stuff.
@iwander2561
3 ай бұрын
Most shops in my area are crooks. Example: I took a car we had passed down to our youngest daughter to a local shop. They asked what I was there for. I said my car has a noise in the front I believe it might be a wheel bearing, I think it's on the passenger side but not sure they said OK have a seat. Twenty or so minutes went by and the service adviser came out and said my rear tires were cuping and needed to be replaced. This happened because I needed news shocks. I also needed front brakes as they were worn. GOT ME!!! I could not go home with a rolling death trap for my daughter to drive. My wife would blame me for being cheap if anything happened on that car. I had them do the work. I paid them, got in the car and left. The car was making the same noise that I brought it in for. I went around the block and right back into the shop. The adviser then took the car for a drive and I rode with. He said yes that noise does sound like a wheel bearing he agreed took fix it and give me 40 dollars off. I paid for the repair and I will never go back. I took my car to my local dealership for an oil change and to check what was making noise in the back. The adviser came out and told me I had a broken spring. I had them do the oil change and said I would think about it and reschedule for the spring. They told me the repair would be 900.00 dollars. I went home and over the next couple days researched it. The spring from the dealership costs 137.00 plus the two bolts were 1 time use bolts that also neede to be replaced. I called the adviser back and asked if he was correct on his pricing and he said yes. I said I could understand charging me an hour shop charge to put the car on the lift and remove and replace the spring which is easily replaceable in a few minutes. But he said 900.00 would be their charge so I never got it fixed and learned to live with noise for the last 3 yrs. Both of these are dishonest situations.
@Youtubecensoredmyusername
2 ай бұрын
Your explanation was extremely vague, maybe you rubbed them wrong. I don’t make anything from helping friends with cars, but checking the cabin filter takes less time than you took explaining it
@anthonynastasi4098
2 ай бұрын
@@KZitemcensoredmyusername if he wants the ac to work perfectly he needs parts .nothing vague. Compressor expansion valve receiver dryr .He wanted ac recharge and expected it to work better then what he had on 100 degree days not gonna happen w o parts. Engine tapping . Tune up is maintenance he declined basic miss fire issue tune up stuff .if he would not do the min of work he asked for a top engine is out of the question
@Youtubecensoredmyusername
2 ай бұрын
@@anthonynastasi4098 I get it. You have to stand behind your work. I’m sure his attitude sucked when you gave an estimate lol. Is what it is 👍
@jbcowherder6210
2 ай бұрын
as soon as you said Hyundai.......there's your problem..........
@JG-kv4oi
3 ай бұрын
This video seems to have struck a chord with alot of viewers. As I've gotten older and hopefully wiser a few key points have occurred to me. One is, don't try to be the cheapest shop. Another is that any shop can do or can give the impression they can do the repair. Whether they can or can't, regardless, they got the customers money at least that time. By just offering to repair you're in the same class as the other shops and by painting yourself as cheaper than other shops you're attracting the cheapskates and the problem customers. Send those customers to your competitors. Sell safety, reliability, and solving the customer's problem. IE, sell the sizzle, not the steak. Hey a warmed up piece of dead cow really doesn't sound that appetizing. But a succulent juicy sizzling steak? Heck, even I would buy into that.
@daleolson3506
2 ай бұрын
Turn your phone
@justinwheeler5614
2 ай бұрын
Aww, boohoo. The first mechanic I ever took a car to, I said: I don't have a lot of money, please just diagnose the problem with my engine. 3 days later, the effer calls me, tells me he fixed it and I owe him $1500. Of course, this is what I was trying to avoid. He said he couldn't diagnose without repairing. He should have said that up front. Anyway, he had my car for a while considering he wanted more for that job than i had paid for the entire thing. Capitalist pigs! I fix or just deal with broken stuff these days. 😂
@narcissistinjurygiver2932
2 ай бұрын
you think communist systems your car gets fixed for free?
@derekholdt9707
3 ай бұрын
Blah, blah, blah, blah, blah? Thank you for your thorough professionalism.
@charlesb4267
2 ай бұрын
I get the feeling your sensing the same thing I am ?. Sad but true that there are even some rather major shops that get into the youtube world to really drum up business far and wide but then the cracks start to show as per some very jerked around customers as the truth starts coming out as the said shop knows how to bill and not as competent a shop as they claim they are or willing to cover their mistakes.
@tomwhalen9618
3 ай бұрын
Get a signature
@ashkanserat
2 ай бұрын
Hard engine tap but you recommend a fuel cleaning. Typcial bs shop money grab.
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