Many life times’ ago I purchased an Eagle 7A Amplifier from a shop in the Los Angeles area. Then John Iverson came out with the Eagle 2000 Pre-Amp and I purchased that as well. Down the road the amplifier developed a small issue and I called the factory. John answered the phone and he said I know what the issue is, I will drive out to pick it up from Lake Havasu and take it back and work on it. He was at my door six hours later with a bottle of Jack Daniels and he hung out for a while. He left with the amp carrying it in one hand, this thing is heavy! He worked on it that night and drove back out the next day with the working amp, and that’s how we became friends. Then he disappeared.
@thanrl
5 жыл бұрын
Steve: That was a great system! This man: -_-
@m.9243
5 жыл бұрын
From personal experience: Few years ago I bought a Naim CD5x player. Took it home, opened it, installed it and placed a CD in the swinging tray/door. Press play and, while the music started I could hear a very slight scratching noise from inside the player, sounded like the disk was touching something as it was spinning. Phone call to the Naim dealer in Sydney and instant response! "..we are sending out a brand new machine in one hour and, our man will pack up and bring back the one at your place, to *be returned to Naim in England* ! Wow I thought! No ifs or buts, straight honest answer. .....and it gets better.. A month later, I received a letter of apology from Naim for the inconvenience this little incident caused me! That is what I call brilliant customer service and I can understand why Naim devotees are so loyal to the brand.
@carolineleonard8214
5 жыл бұрын
I've had the same excellent experience with Cyrus. Even had a personal email.
@michaelwright1602
5 жыл бұрын
Outstanding! I wish more companies took this approach to their customers, it is getting very rare these days.
@jeffreysrnec3809
5 жыл бұрын
Thanks for sharing that story. I think much more confident about Naim truly taking care of their customers. Totem Acoustic is the same way. Ordered a pair of their Hawks about 16 years ago. After opening the boxes a few hours after they were delivered, I discovered some damage during shipping. Called the dealer and he contacted Totem Acoustic and a new pair of speakers were on their way, without having to send pictures, etc. This is how business should be conducted by all manufacturers.
@carmenandthedevil2804
5 жыл бұрын
Was that Tim that organised that?
@bolsesolheim7469
5 жыл бұрын
NAIM LOOKS LIKE SHIT THOUGH
@bpwalsh2
5 жыл бұрын
This is a wonderful video. Relaxing, straightforward, and reassuring that Dave gets it and has his customers' needs for the long haul at the forefront of his mind. We are very proud that Stereo Exchange is our dealer in New York. Brian Walsh EXOGAL
@Si1983h
5 жыл бұрын
Rega are a great company too, customer satisfaction is a real top priority with them.
@contemporaryhomeaudio
5 жыл бұрын
this is good to know, I'm leaning toward Rega for a turntable
@chrisbozeman6639
4 жыл бұрын
Rega is tops! I love my RP8!! Sound Organisation has helped me on their behalf.
@Si1983h
4 жыл бұрын
Chris Bozeman the RP8 is a stunning piece of kit, I have a pimped P5 at the moment but I’m currently agonising over whether to buy a P8 now or wait for a bit and get a P10/Apheta/Aria... to be fair, my system would do justice to the latter!
@chrisbozeman6639
4 жыл бұрын
Si1983h Istarted with a P3 and the 8 is hopefully my “last” turntable. That said, I would love to audition a 10. What carts do you like?
@Si1983h
4 жыл бұрын
Chris Bozeman I’ve tried all sorts including Rega’s own cartridges but I always gravitate towards Ortofons, currently using a Quintet blue which has to be the best bang for buck I’ve had from a cartridge too, it does lots right and nothing of note wrong, it helps that it’s a low output MC that can push a reasonable amount of voltage, so it’s very dynamic and the noise floor is vanishingly low. I think I could easily spend a lot more for a lesser sound. PS, I’d be preparing to pay for a P10 if you audition one, I’d have bought one already but a good chunk of my income comes from live entertainment and well... I’m not in financial trouble luckily, but I am being a bit more careful. I’m pretty sure it’s the deck I’m going to buy, but I’m not rushing into it. I’d looked into the Linn Majik LP12 given that the rest of my kit is Linn, but the P10 is the better deck, and by a fair margin.
@paulgolub6823
5 жыл бұрын
I've had great experience with Ohm Acoustics dealing with John the owner directly. SVS gives great service, as does Outlaw audio, Emotiva and Magnapan. Even Crutchfield took care of a defective CD player promptly with no questions asked. Great service is great, whether it's with a dealer or company directly.
@cosmonaut9942
5 жыл бұрын
I'm a big Tannoy fan but I doubt that I'll ever buy new Tannoy speakers because Tannoy U.S.A. is a nightmare to deal with. I bought a new pair of Cheviots. After delayed delivery because online vendors rarely have the product in stock but have to have them shipped from some warehouse in Buffalo, one of the speakers had a rattle. The retailer quickly sent me a return label and the speaker was returned, but he could not estimate for me when I would receive a replacement speaker. I spoke to a distributor in the midwest and he promised me a return phone call and quick resolution. I waited, and waited, and waited. Never got the call and after two weeks I still did not know when the replacement speaker would be sent. Apparently, there was not a replacement speaker in the entire U.S. and the retailer was waiting to hear when the next shipment would be into the U.S. No response from Tannoy. Finally, the retailer contacted me and said that the speaker that I returned had been fixed. He found a piece of metal stuck to the speaker magnet. When removed the rattle disappeared. Rather than continue to wait for the replacement speaker I had the retailer send me the original speaker that he fixed. A couple of weeks later I received an email from Tannoy telling me that they were still working on finding out when I would receive my replacement speaker having not heard that I took the original one back instead. I wrote back and told them to pound sand, and that I would never buy another new Tannoy product. End of rant.
@AllboroLCD
3 жыл бұрын
I used to love stopping in front of Stereo Exchange to drool over the Mcintosh TT that was on display.
@scottlowell493
5 жыл бұрын
Some customers aren't ever satisfied. Refund isn't enough and they want further compensation as if they are an accident victim.
@carolineleonard8214
5 жыл бұрын
The UK has set procedures to prevent those who received faulty products etc from claiming excessively. We have consumer protection legislation that also gives manufacturers and service providrs an opportunity to correct or replace their mistake when goods are not of merchantable quality. We also have a small claims court where this sort of stuff can get sorted out cheaply. Most retailers and manufacturers don't want the bad publicity (as we are an island bad news travels really fast).
@ericmiller254
3 жыл бұрын
@@carolineleonard8214 We have a 30 day return guarantee ONLY on defective products What Steve described is federally illegal and in 2020 against federal law. Wouldn't have to go to court just call the relevant federal body and they'd call the retailer.....
5 жыл бұрын
This is a good businessman, his selection of quality vendors that support and service their products and top notch customer service will bring buyers back again and again.
@Zerzi0
5 жыл бұрын
I broke a Focal One headphone by sitting on it. I went to the shop to see how it could be repaired. Few days laters I received the new version at no cost. Focal representative told the first version was indeed quite fragile! What vendor goes that far?
@paulgolub6823
5 жыл бұрын
And PS Audio has great service.
@jackfrost838
4 жыл бұрын
PS Audio is very expensive.
@jonathansturm4163
4 жыл бұрын
@@jackfrost838 Good service is expensive. Bad service is cheap if that’s what you want...
@antigen4
5 жыл бұрын
Totem Acoustics are canadians though so it doesn't count ... everyone knows canadians are nice by default
@dehoyosrudolph8885
5 жыл бұрын
I had a great recent experience with PSB speakers. I had a problem with a product of theirs, and emailed Paul Barton directly. He had someone from his team contact me, and quickly mailed me a new product before I returned the defective one, they only asked for a copy of the receipt, and sent a packing slip for the defective one. That’s customer service!
@Clint_the_Audio-Photo_Guy
2 жыл бұрын
Very interesting, and a carefully dodged answer I heard which I won't mention. I know why too, haha. Totem's always been good, Rogue is great, but my gold standard for manufacturers supporting their dealers/customers goes to Parasound. They go over and above to take care of any problems that might arise.
@conchobar
5 жыл бұрын
From my experience, the vendors that took care of us as dealers, took care of the customer when the customer contacted them directly.
@dakken74
5 жыл бұрын
It seems to me like he's saying he likes and recommends venders based on how easy they make his life and not based on audio quality.
@simonamyot-bourgeois6982
5 жыл бұрын
And Totem Acoustic are great speakers too..
@cmkilcullen8176
5 жыл бұрын
Enjoyed this...thank you. It is truly a rewarding experience when a resolution to a problem be it a defect, or simply not getting what was promoted or worse, can be resolved simply or in a straight forward fashion. If one dimension or option to resolving problems is not at ones disposal, then flexibility with other variables have to be. When that doesn't happen, then you are willing to let someone walk. I've said this once and I will say it again. The worst product in many service delivery companies in this country now is customer service. Businesses that think that customers are replaceable, or that they are bigger than their customers - deserve to go out of business. It is refreshing to hear a businessman speak frankly about this. All parties involved in the transactional process, and what being reasonable is really what its all about. It is sad when inventory is the issue - when things we like are not made anymore. That's a reality, but when products have a "fashion" lifespan that is so short and product reliability is also poor and therefore short, the customer ultimately is sold short. Loved this Steve, thank you. Peace..
@Jfwr2010
5 жыл бұрын
What a frank and honest insight into the business! Thanks for sharing...
@jkherberger
5 жыл бұрын
Love Lucy, Vince and Niko. They are great people to do business with!
@2bobevans
4 жыл бұрын
Back in the mid 80's Dave Wasserman and his Stereo Exchange company helped me start down the path to audio nirvana. I still own the Apt Holman preamp he sold me (since refurbished) along with the Robertson 4010 power amp, and Ariston turntable! Great to see him again after all these years. Thanks, Dave, for many years of great audio!
@mikem4214
5 жыл бұрын
STEVE! Thumbs up for Dave, Streoexchane & SkkyfiAudio...BUT a big ??? for Appointment Only + $100,000 systems = 'brick & mortar'. That said...how many 'true' brick & mortar hifi, stero and / audiophile stores do you know of in NYC that promote the first 3 or 4 price points for a system...and are 'walk-in'?
@vicverdi9402
5 жыл бұрын
Good insights in a "boutique " retail industry ... these retailers really have to love the business to stay in fo so many years ... good manufacturers with good products AND ... good business practices seem to be at a premium.. We sometimes forget that it IS a business and selling a manufacturer's products has to make good business sense for the retailer, the manufacturer and ultimately ... the customer.
@wclark3196
5 жыл бұрын
He's much more interesting than that Singer guy you had on a while ago.
@MrJueKa
2 жыл бұрын
Apparently, a reliable compensation after a purchase is just a matter of luck in the USA, isn't it? In Germany, where I live, all this is regulated by law in the interest of the buyer. There is a guarantee of at least one year from the dealer and the manufacturer, who must agree among themselves how such a case of damage is to be handled during the guarantee period. Under certain circumstances, the buyer can also request that defective goods be taken back and the purchase price reimbursed in full. All of this is enforceable in court ... and all of this, to put it simply, here.
@ericmiller254
3 жыл бұрын
If it's defective you're by federal law required to accept returns within 30 days. And there are probably other relevant state laws. That obligation is on the retailer, which is probably why Mr Wasserman made sure to only deal with vendors who deal with this, which under federal law they have no obligation to do. What you're describing in your story is clearly illegal Steve, lol On your part and your employers assuming that was policy (although i don't know when these rules were instituted so maybe at the time it was legal)
@machintelligence
5 жыл бұрын
From the Dilbert comic strip "We hate our customers."
@scottlowell493
5 жыл бұрын
That sounds like PDP/ Pacific drums. And they add "sucks to be you."
@jamesm90
2 жыл бұрын
Britsh brands often give good customer service as our consumer laws are good compared to other places. Samsung customers services are uterrly shite. I will never buy another samsung product because of the poor aftercare. Anyway they don't make quality electronics, just unreliable crap dressed up to look better than they are.
@fredflintstone8048
3 жыл бұрын
I would agree with this regarding new products. Manufacturing defects tend to show up in a short amount of time and a good supplier should make good on the product for the dealer and the customer. Engineering issues, quality of parts manufacturing issues tend to take longer to show up in a product. If your amp for example fails after 20 years and you want it repaired you're faced with a problem that isn't necessarily any easier just because the manufacturer is still in business. Many have moved on to making other newer versions of products, so some special items like some kinds of switches are no longer available. Most all electronic components are still available including tubes. The nice thing about this is that there are a fairly large number of independent shops who repair old electronics. You can get a 50 year old amp repaired and it won't matter who built it, and you are often better off going to an independent repair shop than trying to deal with the original manufacturer even if they do exist. Regarding being able to get original parts, that's not so much of an issue really because a good repair show can usually retrofit parts, and some of the newer technology parts are better than the original parts.
@wesleykhalil5006
3 жыл бұрын
I've heard sonus faber is great with the customer service side of things. They had a tiny imperfection on the speaker on opening and they sent the customer a new pair with no fuss. It wasnt even one of their high end speakers.
@Reyfox1
5 жыл бұрын
So many audio companies have come and gone. I fully understand where he is coming from in selling to a customer. You do not want to sell to them only one time, but have them as a future customer.
@michaelwright1602
5 жыл бұрын
It is worse being that customer who bought something and needs a part or a replacement and they are no longer in business. That has happened to me on more than a few occasions, not necessarily with audio gear but other equipment. It is beyond frustrating to have a multi thousand dollar boat anchor sitting there in the garage or driveway that is now worth spit. The last thing I want in my living room is the equivalent, especially when I come home and want to sit down and relax, at least I have the piece of mind that if something does go poof, there is real support on the other end of the phone.
@ZeroFidelity
5 жыл бұрын
Excellent video, Steve! I love Dave's low key vibe. Moreover, I like a video that hammers home the importance of post-purchase support. It matters!
@mrman7453
Жыл бұрын
Native New Yorker here I remember going into Stereo Exchange as a teen ager and a young man a bunch of nose in the air sales people. I took went to Harveys Electronics. A salesperson approached me like a true gentleman ask me what I was looking for . I told a wanted a pre owned amp . He ask how was my credit and maybe WE can do something better and new . He upgraded my audio experience into Adcom gtp 350 and 535 amp. I been buying equipment since . The snobs need to go .
@SteveGuttenbergAudiophiliac
Жыл бұрын
Thanks for sharing your experience!
@shawnperepelytz6397
2 жыл бұрын
Totem. Of course the nicest vendor is Canadian.
@Kulumuli
5 жыл бұрын
All the brands in my system have expired (Maybe except my Epos ES11 speakers). But they're good quality and I didn't spend much on them. The rest are Lenco L75, Tag Mclaren PA20r and 2x 125m and a Holfi Ellipse RIAA.
@TamirylAuvahn
5 жыл бұрын
Dealers pick from whatever distribution rights they can get hold of
@patrickbaillargeon8051
5 жыл бұрын
Absolutely, only the best established dealers in any market get to chose. All the others carry what they can get and hope for the best.
@myk1200s
5 жыл бұрын
The Bottom line is that CUSTOMER SERVICE PLAYS A HUGE ROLE IN THE PRODUCT! some people want something for nothing others are willing to compromise but at the End of the day as long as the customer is happy it's All good. We all have stories to tell about this that or the other the Question is are you (consumer) happy with the results? Weigh everything out.
@ProgRockKeys
5 жыл бұрын
It’s good to be King. Running your own show gives you the power to do things the right way. I miss good retailers, now we are all our own purchasing departments, trying to negotiate with companies one at a time, waiting on hold during our lunch hours.
@dannywoods3928
5 жыл бұрын
Very telling that Stereo exchange doesn't really carry any Japanese brands. Ihave lived here most of my life, and the Japanese hate their customers, and fear their bosses. In Japan, the boss is your god and the customer his prey.
@goaski474
4 жыл бұрын
This is a fantastic interview, one that I consider to be a life lesson. In actuality, satisfaction is determined by the manufacturer and their customer satisfaction philosophies. The middleman, gets squeezed from both ends on anything you purchase. I have emailed 8 stereo manufacturers, got immediate responses from six of them. This was 5 days ago, you don't have to guess the two that have been eliminated from consideration.
@venturarodriguezvallejo1567
5 жыл бұрын
Clarifying video, indeed. A normal (In the psychological sense of the term) customer, being audio gear or anything else what he's buying, wants to get a reasonable confidence in the product he is acquiring and, more important, in the retailer who' acts both as an intermediate as well as a truthful dedicated adviser, from the beginning of the purchase to the real ending of the process, wich can be, in many occasions, a long and complex one.
@AllboroLCD
3 жыл бұрын
Seeing audio outfitters come and go is so commonplace, still any experienced repair tech should be able to work on a piece of kit regardless of whether the company is still in existence. Even in rare cases with proprietary components you could still get it functioning with some compromise and mild modification.
@jarodreddig63
5 жыл бұрын
Fascinating video Steve! I love this guy. His voice bring forths comfort. I’d like to set up a 2 ch room and buy from him.
@flashchrome
5 жыл бұрын
I'm confused. Are you talking about manufacturers or distributors? A vendor is just a fancy name for a sales person.
@SteveGuttenbergAudiophiliac
5 жыл бұрын
A vendor is a manufacturer or distributor.
@flashchrome
5 жыл бұрын
@@SteveGuttenbergAudiophiliac Ok, thanks for explaining.
@brianmoss5483
5 жыл бұрын
Customer service is everything. Had a bad experience at a big retailer. Would not go back there even if they paid me. Just because of poor customer service
@60zeller
5 жыл бұрын
You guys in the “biz” should name names. I know you are mentioning names of vendors that happen to be a part your story. Let’s see a list. Bad , Mediocre, great vendors.
@EdenAudio
5 жыл бұрын
and get sued, smart!
@60zeller
5 жыл бұрын
@@EdenAudio they mentioned a couple of companies they like or don't like. Just name some more
@60zeller
5 жыл бұрын
FrankiesMarket yeah, but they would probably just trash brands that they did not carry.
@60zeller
5 жыл бұрын
FrankiesMarket my attitude? First I do not have a local dealer.forget the trash part. I think it would be helpful if people with more knowledge than myself would let us know what vendors really support there customers.
@michaelwright1602
5 жыл бұрын
I'm not buying $10,000 speakers, as few here are. BUT! I do look for manufacturers that do take care of their customers. I now have three favorite manufacturers, two of which have gone the extra mile to help me out. Be it answering questions quickly via the phone or sending me parts at no charge. Those two are SVS and Emotiva. My new third favorite is Schiit Audio. I emailed them on a couple of occasions and was immediately replied back to, very good customer service and their gear is stellar in sound at an incredible price point. The reason why I have quite a bit of SVS, Emotiva and now Schiit Audio gear in my setup. My other gear is Denon, who I have used for years without issue, and in fact have never had the need to contact. The reason I keep coming back. And I think everything sounds pretty darn good.
@cmkilcullen8176
5 жыл бұрын
here here, i toast you sir,,
@mikehanks1399
5 жыл бұрын
Can't say enough good things about SVS.
@scottlowell493
5 жыл бұрын
Same here. I see no reason to buy a sub, except from SVS. Customer service is exceptional, and the subs outperform everyone else. My Emotiva BAS-x100 has more output for high impedance headphones than anything under $1500.
@jetfansuperd
5 жыл бұрын
I touched base with Emotiva and crickets. Others have said they are hit and miss. Caution flag is up
@raynewcomb337
5 жыл бұрын
@Michael Wright How do you know what people spend on speakers here??
@willmac5642
5 жыл бұрын
With tube gear, its v important to know the manufacturer is gonna take care of the customer incase of problems. I bought directly from a company that wasnt so great on service :(
@odincoulombe706
5 жыл бұрын
Klipsch does the same thing with open box or costumer returns,but the speakers they sell are reasonably priced.
@ericelliott227
5 жыл бұрын
I think makes that are very good to customers are also good to their dealers. It really goes hand in hand. Other customer oriented makes are Parasound (hands down), PS Audio and Paradigm. All of them easy to reach and work with. What sometimes bothers me is some large makes can make a great piece or two, but are pains to deal with should something happen either via tons of red tape or just an uncaring attitude. It is sad because the piece might be really good.
@callanoj
5 жыл бұрын
Interesting that you posted this today. I just sent an email to Stereo Exchange thanking them for the great customer service they've given me over the years. I started building my system up with them over six years ago and they have never steered me wrong. They've always given above and beyond advice and customer service. So, yes, the vendors that they represent are fantastic, but Stereo Exchange is also fantastic! These brands are lucky to be represented by a mom and pop shop with so much integrity. Hard to come by, these days.
@randys435
5 жыл бұрын
Over the years I have had great service from Klipsch. In fact, when they had the Pro division we had a horn go out at a party we were DJ'ing KP 450's. We had to order one which took some time. When we told Klipsch that we needed a quicker response because we had jobs coming up they sent us an extra one as a spare free of charge.
@piotrkonieczynski
3 жыл бұрын
Buy Japanese no arcam rega naims.
@amirjubran1845
4 жыл бұрын
I really enjoy your sitdowns with Mr. Wasserman. More of these please.
@EddieJazzFan
5 жыл бұрын
IMHO an audio component should be designed and built in such a way so that if it needs service, any reputable technician should be able to obtain needed parts and do the service REGARDLESS of the status of the original manufacurer.
@jonathansturm4163
5 жыл бұрын
Wow! Every technician I've talked to about a replacement part for my 19 y.o. Rotel receiver is disreputable then! Or do you think setting up a fab plant to manufacture an ASIC is feasible?
@michaelreading9296
5 жыл бұрын
In my experience audioquest give fantastic customer care , had a three year old cable. Damaged and no receipt, not only did they give me a free replacement .But they gave me an upgrade, and all for free . Customer service does not get any better than that.
@Allaces305
5 жыл бұрын
OMG what a great look into the mind of an audio business man... Thanks Steve for this amazing video... BTW I was one of the many people that bought the Dayton audio speakers and lepai 2020+ amp with a Belkin Bluetooth adapter because of your great recommendation as a great starter system... Thank you Soo much for getting me started into this life of great sounding audio. Now I have upgraded to a Yamaha receiver and a pair of Elac Debut 2.0 B6.2 with a Google Chromecast audio dongle acting as my Dac for wifi Spotify & Tidal streaming.. Once again thank you Soo much Steve!!!
@oysteinsoreide4323
5 жыл бұрын
All too many manufacturer has gone bankrupt the last 20 to 30 years. There are only room for some few larger companies that actually manage to handle the service after a product is made and shipped to a customer.
@pjd4268
5 жыл бұрын
HI, Thanks for this vid. Clearly I care about audio but I also care that the blasted box works and keeps working. (I worked briefly for a few high end stores in the SF bayarea). 1)Personally I never buy from a firm that has not been in continues business for a MINIMUM of 10 years and better if it's 15 or 20. This is enough time to go through a standard economic recession and ...stay in business. 2) What is this prospective firms service history? Will they repair? How fast? At what cost? Do their boxes blow up frequently? It's hard to care about how awesome it sounds if it bursts into flames every 12 weeks..
@thegoat164
4 жыл бұрын
😂
@bobc3895
5 жыл бұрын
A lifetime ago I bought a pair of EPI speakers (competitor of Advents), they were a nice sounding speaker and I was happy I bought them. Five years later the bias trap in my Revot A77 died and I fried both tweeters. i called EPI and told them what had happened and asked if I could send them in for repair, I shipped them off with a letter explaining what had happened and asked them to let me know what the cost would be so i could send them a check for the repair. A week later I got a call from shipping that I had a couple of packages, the speakers had been fixed and shipped back to me at no cost even though it wasn't their fault. They have been out of business for a few decades now but I still remember how impressed I was by that.
@brkly99
5 жыл бұрын
The first speakers I bought were EPI100s! They were great.
@patrickbaillargeon8051
5 жыл бұрын
Damn those Revot amps!
@drbarney1000
5 жыл бұрын
He is right about brands. Build your own and you can easily upgrade let alone replace basic parts such as resistors, capacitors, tubes. So don't overlook what DIY you can acquire.
@raynewcomb337
5 жыл бұрын
That Wadia customer had every right to either get a new one or have a complete refund right away!
@delamalasie
5 жыл бұрын
NAIM have a very good customer service
@randomsomeone1617
5 жыл бұрын
Speaking of shirts that shrank...
@sudd3660
5 жыл бұрын
do what you love and share the love. the problem starts when you act like its a business and do capitalist things to people.
@user-ex9zm7bg3x
3 жыл бұрын
Without capitalism there would be no Stereo Exchange.
@sudd3660
3 жыл бұрын
@@user-ex9zm7bg3x Without capitalism there would be made the best speakers from only the people that would care. the opposite is the case now.
@user-ex9zm7bg3x
3 жыл бұрын
@@sudd3660 good luck paying your employees with care
@sudd3660
3 жыл бұрын
@@user-ex9zm7bg3x no pay needed, that is an outdated notion that dont work in a great social and civilised system.
@user-ex9zm7bg3x
3 жыл бұрын
@@sudd3660 how long have you been working for nothing?
@catified2081
5 жыл бұрын
Bryston, no hassle 20yrs warranty, and transferable! Unbelievable value! I know Bryston isnt considered high-end but if you can hold your nose and listen to their new generation of amps you can't dismiss them.
@contemporaryhomeaudio
5 жыл бұрын
Totem Acoustics, Bryston, PSB are just few examples of how Canadian companies do business
@skwall2
5 жыл бұрын
saddleupbike also Moon By Simaudio
@jeromewhitmill733
5 жыл бұрын
Hey Steve I was really leaning toward McIntosh it's so expensive. Parasound has upgraded a lot of there Halo line is that a good alternative or should i keep saving?
@xeniavader
5 жыл бұрын
Save and get the Mac. Far better IMO, I've ABs similar amps from both companies. Yes, you are paying some for the name but they have the quality and resale to back it up. Sound signature is great, bold but laid back. Great stuff.
@chrisbozeman6639
4 жыл бұрын
My experience with Vandersteen and my dealer Hi Fi Buys in Atlanta has been proof that David is spot on here. I have needed Richards help more than once and he has come through heroically for me on behalf of Alan Jones.
@ljbrandt500
5 жыл бұрын
That button is hanging on for dear life
@RickMahoney2013
5 жыл бұрын
Steve I live in Baltimore, Maryland. In the 80's and a little into the 90's there were Audio Shows every year maybe 2. Why don't we see these shows anymore. Thanks Rick
@Phastm3
5 жыл бұрын
Rick Mahoney capital audiofest is held every year in Rockville
@RickMahoney2013
5 жыл бұрын
@@Phastm3 thanks but nothing in Baltimore anymore that I know of.
@Audiojunkabus
5 жыл бұрын
Alpine has been and will be around for a long time to come but there warranty policy SUCKS . . this is why we would NOT carry Alpine at our shop.
@mariosupa4027
5 жыл бұрын
What a difference in character David is a gentleman and just a nice man that welcomes all customers unlike Mr. Singer. I had the good pleasure to meet David shortly after my unpleasant meeting with Dandy Andy Singer. I bought a used pair of JBL L150s if memory serves me. Stereo Exchange had a large inventory of high end used equipment at that time circa 1983-1985 David was such a great guy to me and my then fiancee that he gave us a gift certificate to a restaurant he had something to do with at the time. As I said what a difference in character from Andrew Singer. You can still see it still today in the clear difference in the two interviews you did on both men. One is obviously full of himself in shear arogance and the other is humble and intelligent as well as pleasant. Great interview Stevie boy.
@oluhamilton2121
5 жыл бұрын
Interesting that you would say that. I am an African American and I went to Sound by Singer to purchase a Krell integated amp from his store. His bedside manner was gruff and condescending, like A BLACK DUDE couldn't/wouldn't POSSIBLY buy a Krell. Long story short, I DID buy it from him and down the line I returned to Singer with the intention of buying a pair of Harbeth HL5+, but he was still on his bullshit, and I said fuck it. WHAT A FUCKING SNOB. Pardon the profanity.
@vcp93
5 жыл бұрын
Totem eh? Yet another thing Canadians do better. 😁👍🇨🇦
@Mark-lq3sb
5 жыл бұрын
Canada has a long way to catch-up when it comes to U.S. manufacturing, but you do have/had some damn good ice hockey players and maple syrup. Please, try to keep your frigid cold air up-there, eh. I prefer the warm breezes from the Gulf Coast. ...and those dog-gone French-Canadians that want to spell my name, with a 'c', what's-up with that? Just kidding brother...
@bolsesolheim7469
5 жыл бұрын
WASSERMAN SCHULZ?????????????
@RickMahoney2013
5 жыл бұрын
Very smart man. I wish they were all like him.
@hushpuppykl
5 жыл бұрын
Some manufacturers have the interest of the customer at heart. They know a happy customer translate into sales and longevity. Not to forget a happy customer is your best marketing tool. Here from where I come from many dealers will give warranties that are less than what the manufacturer gives. Sometimes none. When issues arise, they will drag their feet. It’s sad. The mark up on some products by some dealers are absurd. They want huge margins. This stifles growth of the hifi industry.
@oluhamilton2121
5 жыл бұрын
I was a regular customer at Stereo Exchange for years until one of the salesman kept following me around like I was going to steal something from the store. YES, I am BLACK, AND I am a (gulp!) AUDIOPHILE! Guess it didn't matter. And it dampened my passion for same.....talk about a DIVORCE.
@marclandes9779
4 жыл бұрын
This guy is a total dick Have dealt with him twice, He wouldn’t piss on you if you were on fire Worst high end store in NY, Hands down
@terrykemp8131
5 жыл бұрын
David is correct. Delivering amicable customer service is paramount to satisfying customer demands which reflects on the long term longevity of the business. Maybe focusing on the mainstream audio manufacturers is the best strategy to follow, as their response to customer queries is more proactive. I can tell David has a very patient demeanor. Thumbs up.
@33RPMVinyl
5 жыл бұрын
Interesting. The vendor that I bought my system from, which included Totem Acoustic speakers, practically went to war with Totem. Apparently, Totem called them up one day and told them they were no longer allowed to sell their speakers. Totem would be sold through a single vendor in the region. Totem inform them that they had to return all their inventory, that they were responsible for the shipping cost, and that they would be charged a 10% restocking fee. The vendor told Totem to F off and then sold their entire Totem inventory at a huge discount.
@60zeller
5 жыл бұрын
Man, that shirt button is screaming for mercy. Time to buy a bigger shirt
@georgeanastasopoulos5865
5 жыл бұрын
I as a customer have always been patient. Also, I have worked in retail department stores. We have got to be logical, and patient, and as the viewer below expressed, Naim has a good name.
@Dobermanator
5 жыл бұрын
Wow that's amazing. I bought Totem many years ago and I had little research to go on and it was not cheap but for some reason I bought a lot of it. After more than a year I had trouble with one unit. I searched for hours to find receipt and went back to Retailer to see if they can service it and or is it partial warranty. The Retailer was 50 miles away and made plans to go there, I dealt with them because they had been in business for over 50 years. Upon arrival went up to service department told the guy the issue. He looked at it real quick, went to the back and gave me a new unit. I asked him, "do you need my receipt?" He said no he had the serial in their system and all was good. I was there less than 10 minutes before I was on the drive back. It was not a waste of time and that is when I felt my purchase was well worth the value. I can't believe I heard it here, now I really feel like I have a deal. Still have the product btw.
@leekumiega6576
5 жыл бұрын
I think i found a vendor match for them as he cares that the manufacturer will be around while Ohm Acoustics got burnt by vendors that did not stay around. Ohm has been around since the early seventies and they still support all there old products. Now they only sell direct to consumers but they really need to have a place where a customer can go and listen to them as opposed to 120 day free home trials. They are fantastic speakers ans Zeos "Z review" rates the Walsh 2000's the best speaker ever and I personally concur.
@paulkingsman8021
5 жыл бұрын
I bought a KORG DAC many years ago , and realised after opening the box it wasn’t brand new. I can’t believe some of the BS some people to pull. Eventually had it replaced.
@williammay8413
5 жыл бұрын
Good to hear about the other side of the table and how it works , I have always been a customer and never knew much about the sales part and good to know about totem speakers cause some day that is going too be my next pair of speakers.
@dougg1075
5 жыл бұрын
Mr. Bicht (Versa Dynamics) was an inventor not the type for being a vendor. Interesting guy, article over at PS Audios site
@ProgRockKeys
5 жыл бұрын
Doug G Yes , old rule in venture capital, never let the engineer run the company.
@charlesshamseldin9555
5 жыл бұрын
Had a defective brand new sub from Hsu Research. They did exactly as you mentioned: sent me a brand new one immediately and generated a new shipping fedex tag to send back the defective one. Received the new unit and couldn't be happier.
@edtrain5
4 жыл бұрын
Charles, I've had a Hsu sub for many years and it's been trouble-free. It's built like a tank. Recently I upgraded my system with a pair of their bookshelf speakers. Before buying them, I called the company to ask a few questions. They were polite and answered my questions promptly. I ordered the pair of speakers. They arrived promptly. I installed them and am now in the process of selling of my many pairs of old speakers. I'm very satisfied with the Hsu Company and with the products that they design and sell.
@charlesshamseldin9555
4 жыл бұрын
Ed Train like I mentioned they were terrific when I called them with a problem and it resolved quickly and with no drama. They even threw in a free t shirt 👍
@edtrain5
4 жыл бұрын
@@charlesshamseldin9555 , As far as I'm concerned, HSU Research makes the best subwoofers around. Dr. Hsu started out developing subs and has upgraded the line over many years. He is THE expert on subs and for good reason. He has done the research and he has specialized in subwoofers. My Hsu HB1 MK2 book shelf speakers were icing on the cake. The blend beautifully well with the sub. Their sound quality is what I would expect from a much more expensive set of speakers. The HB-1s make no pretense of being low frequency speakers. Hsu Research recommends that the crossover point on the subs be set at 60 Hz. They have a modified "horn" tweeter that provides the smoothest highs I've ever heard. They do not sound like a typical "horn". Please pardon me for being a "salesman" for Hsu Research. (I am not on their payroll. I'm just a very satisfied customer.) They are a solid company that is "little known" to the general public. They deserve to be known. Probably the thing that makes buyers leery is that they sell only by mail order. There are no dealers or middle men. I hope a few others read our comments and look into the Hsu Research company. I'll shut up now.
@carstenjunge1327
5 жыл бұрын
None of this was very surprising; it is all about running a business that keeps customers happy. If you don't, you may be out of business.
@SteveGuttenbergAudiophiliac
5 жыл бұрын
Carsten Junge Sony has had lousy customer service for decades they’re still around
@carstenjunge1327
5 жыл бұрын
@@SteveGuttenbergAudiophiliacIf you check their current product offering, hardly any of their products are supposed to last long, so now they can avoid offering any service, ie. the products are replaced before they break down.
@23x31
5 жыл бұрын
How long before the buttons on his shirt pop from that massive gut?
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