Dear Sonos, please take note that if even Peter Pee is complaining about your app, you really should start taking notes!!
@PeterPee
3 ай бұрын
Sonos has reached out and said they will and are fixing the app as we speak. I am heartened and if we give it some time, things will get better. They have released a new version now at 80.02.04. It has a lot of functionalities added back.
@itguru2037
2 ай бұрын
I have the original SONOS app. What is the reason for this new app?
@stuartfoster4474
3 ай бұрын
Another great video Peter. My biggest beef is queue management. As you have said, I can no longer add a track to the queue at random without replacing the whole queue. How on earth has this app been signed off by the senior management of Sonos. Keep the videos coming 👌🏻
@Ch-du9ux
3 ай бұрын
This for sure. Can live with the rest tbh
@trashtrashisfree
3 ай бұрын
Completely inexcusable. It's like buying a car and they do a software update and you can no longer make left turns.
@BrandonBearTV
3 ай бұрын
@@trashtrashisfree new cars have geo-fencing built into the software. Don’t worry that industry will p1ss you off in the near future too. Not a fault… just design.
@lloydselby-brown8218
3 ай бұрын
It’s a sad day when a real enthusiast like you Peter has to “vent” about a company failing to consider its impact on its customers. Thanks for being honest as it’s influencers like you that can get them to listen. My main issue is that the update was not something I can reverse out. Same with the firmware update- I couldn’t access my system until I agreed to let it update firmware, which I was very nervous about. Software development is hard and mistakes happen, but forcing customers to endure the mistakes with no back out option is inexcusable. Why can’t we just go back to previous version until they sort out the issues? This experience and the approach Sonos has applied has turned me completely off them as a brand and I will not buy another Sonos product, and I’m gonna tell everyone I know not to buy it either! Very disappointed as I was a real fan boy.
@bobleader9006
3 ай бұрын
Thank you for this update and I agree with you. Also hate the delay - start a song, go to different app and then back to Sonos app...now wait 30 seconds for it to show current song status.
@jayc5439
3 ай бұрын
Why did they fix something that wasn’t truly broken. Room grouping, changing music, etc…the whole interface is horrible now! It used to be so easy!
@itguru2037
2 ай бұрын
I just use the original one
@TheSparkysdog
3 ай бұрын
Totally agree, the app is broken, it's not fit for purpose. How can a company selling such high-end audio equipment, even thing of releasing an app like this.😢
@nickkift4842
3 ай бұрын
Hi Peter, thanks for the video. My system is still a complete mess. Every time that I open the app, system not found, music constantly drops and then the system loses complete room setups. We won't forget that this is not the first time that Sonos has thought itself bigger than it's customers. Remember when they made equipment obsolete overnight, forcing us to upgrade or lose support. If I hadn't invested so much money into Sonos I would go elsewhere. I have emailed the CEO, guess what? Nothing. They need to admit they got this spectacularly wrong and just release the old app which just worked. Beyond frustrated.
@Rpm1197
3 ай бұрын
The missing features aren’t nearly as big a deal as this overall system instability. Music will be playing and I can see or control it from my phone. I can’t consistently start music even from Spotify when I want to. Volume controls are unresponsive. Just awful
@Beer_Dad1975
3 ай бұрын
@@Rpm1197 Yes, even with the latest releases, it's still a buggy, sluggish, unstable mess.
@darkchado5012
3 ай бұрын
I could solve the Problem with Break ups on Apple Music. On my side it was just the new Arc. Everytime I installed the Sonos Voice control I Had massive problems with Apple Music espacially after Grouping with other Rooms. First time, I even had to make a factory reset because the Arc didn't play any track on Apple Music. Amazon was still fine by the way. After the first issue I reinstalled the Voice control and it happened again. So anyone with problems with Apple Music on Arc System pls try deinstall Voice control.
@transws6am
3 ай бұрын
I have the same network I have had since day one of my sonos set up. Sonos app update comes and system non stop says it can't be found on my network. Sonos blames my network so I drop $300 on a new router setup and same issue still. Their support needs to be told to stop blaming everyone's networks and fix their own damn problem
@macdogge
3 ай бұрын
I’ve hade the same problem with couldn’t find the system… I did a full factory reset on every speaker, arc and sub. This solved the problem. Especially if you’re on a mesh network
@jhors7777
3 ай бұрын
Thank you Peter! Best wishes to you from Minnesota. I appreciate your videos and channel.
@johnwellis9971
3 ай бұрын
Hey Peter, Greetings from Kentucky. The feature I miss the most from the upgraded S2 app is the ability to create and label playlists as well as Downloading albums from Apple Music. Btw, my system still sounds great (Arc, Sub Gen3, two Sl ones) so I’m not touching Tru play until you say it’s working. Love your channel thanks for all you do Peter concerning Sonos.
@julioirizarry4262
3 ай бұрын
True play not working with me either . Volume indicator non existent. New app is horrible! Good to have your updates!
@gledsonr30
3 ай бұрын
was having the same problem. One tip, activate voice control, then tell sonos to play some music, wait a few seconds, ask it to stop the music. do Truepaly right away. for some reason it works. I did this when I downloaded the new app, then when I updated it. Before that, the trueplay process would start, but it would hang or not start at all.
@tomdevine7395
3 ай бұрын
@@gledsonr30 Lots of us don’t want voice control, just dumb speakers that have an app that actually works.
@IvanBustos
3 ай бұрын
I uninstalled the app and then reinstalled it and it fixed true play to finally work.
@spicychickenpork
3 ай бұрын
I had been unable to tune trueplay for a couple hours, the tv dialogue would cut in and out. I got trueplay to work by doing a complete factory reset on all devices. I arc, sub, surrounds. to be safe i first unplugged all sonos devices. then hold down the reset button and pair again to the app in a "new room". do this for each device. i then did trueplay on the arc first, viola it works. then i added the surrounds and did trueplay again. works. then adding the sub. works! try resetting this way, hopefully it works.
@juanlicona924
Ай бұрын
@@spicychickenpork that’s a lot of work but probably I’ll do that, my trueplay only works on Airplay but no whit the Hdmi some one told me to uninstall the app and reinstall it again
@blackscorp
3 ай бұрын
I’m so glad you did this video .. I purchased the two era 300s and sub to complete my arc in march, and that update has been ridiculous! . Last week the app crashed and .. and erased my whole system had to start from scratch. I’m sure their focus is now on the damn headphones they need to fix the bugs especially before releasing a rumored arc 2 . It’s ridiculous thx again
@DennySantos23
3 ай бұрын
Thank you for keeping up and getting this information out. You are truly appreciated for being so focused and on top of this.
@geertjanssens4789
3 ай бұрын
Hi, I must admit. Sold my Sonos Arc, 2x300 and sub because of the update policy. Went and got a complete Denon setup. And liking it.
@504cool
3 ай бұрын
Man…. After I realized that there was no longer any way to adjust my surround volume, I’m strongly considering it. I’m tired of them taking isht away. I personally like my surrounds turned up loud 🤷🏾♂️. I can barely hear my Era 300’s now.
@geertjanssens4789
3 ай бұрын
And with the Denon there's much more codecs supported. Volume of every speaker is adjustable, Also with the Heos app, room by room functionality, combine rooms, and... Real hifi sound. That's a major update.
@504cool
3 ай бұрын
Update: Deleted the app, reinstalled it, everything came back.
@leonhayes4539
3 ай бұрын
hi peter i think the older vision still much more better then this new one..at less no such hip cup or issue...so NOT NEW IS ALWAYS BETTER.. TKS..
@spicychickenpork
3 ай бұрын
Guys, I got mines to work 1. Do a complete reset to your Sonos devices. Do it the recommended way (holding down the pair button) Unplug the deviced before re-pairing. 2. Re-add your sonos devices (to a new room name to distinguish your readded devices). 3. Do Sonos True-play for your main Sonos (Arc). It should work. 4. Add the Surrounds, Do trueplay again. Hopefully it works 5. Add subs if required. Retune trueplay again. Good luck
@PeterPee
3 ай бұрын
Trueplay works for me now after the software update.
@fatfreddyscat2
3 ай бұрын
Thanks for this Peter. I'm as frustrated as the rest. Jist looking forward to them coming out with a stable release.
@falconchan6305
3 ай бұрын
True play is working with the previous true play setting from the old version of the Sonos app. In SG
@gledsonr30
3 ай бұрын
was having the same problem. One tip, activate voice control, then tell sonos to play some music, wait a few seconds, ask it to stop the music. do Truepaly right away. for some reason it works. I did this when I downloaded the new app, then when I updated it. Before that, the trueplay process would start, but it would hang or not start at all.
@BobbyBass-x6i
3 ай бұрын
Agree with all your comments. I Emailed Sonos after your last video and they responded that there would be a fix to the upgrade. Received the update to the app that was supposed to address the issues with the upgrade and it still has the same problems using my iPad and iPhone. Come on Sonos. Fix the problem!
@re14437
3 ай бұрын
Brand new user here….In late-May I bought 2 Fives and a Port for my existing equipment. For me (with no history) the app is easy to use and seems to be working properly in every way. I have no complaints. I guess I’m too new to realize what’s wrong?? 🤷🏻♂️
@nsbd90now
3 ай бұрын
People who use the alarm functions, searching/playing local music, switching wifi networks. Seems like some speaker models just don't work at all and are basically bricked. That would definitely be... unpleasant.
@re14437
3 ай бұрын
@@nsbd90now gotcha…thanks! Yeah, I don’t do any of those so it’s been flawless for me so far.
@edwinmedina8056
3 ай бұрын
Thank you for the great update , as usual!! I will not update my system until you approve 100%… Again Thank you very much.
@edgarcmtz
3 ай бұрын
I know that no one wants to hear this, but my update app experience has been good so far. Aside from just relearning how to navigate, no issues so far. Only improvements on my end. I now have lossless on Apple Music, and my roam 1 which always had connection problems with the app on WiFi is now actually reliable. I do feel for everyone having trouble though, but I thought I would share my positive experience since I haven’t heard a single person say the update was good for them.
@stuartfoster4474
3 ай бұрын
Can you add a track to a queue without replace the whole queue? @edgarcmtz
@carlosbarbon3855
3 ай бұрын
Peter , thanks for this. I like Sonos quality and esthetics but, customer support , app . connectivity issues leave much to be desired. You are so right. I am primarily intersted in stereo pair Bluetooth outdoors not WiFi the new Roam 2. I’m also thinking about expanding my Sonos ecosystem to turntable and hifi speakers but have doubts at this point due to ongoing issues. Thank you!!
@RajGheevarghese
3 ай бұрын
Hi guys and Peter. From my app immediately crashing, to very stable now. My trueplay works for my beam gen 1 and 2 systems. I haven’t trueplayed my arc and era 300 system. Still works from S2 app. Didn’t mess with it yet. So far I must say, I like the new app. It’s quite fluid but takes a bit of learning. I am a fan. With upcoming updates it should be sorted soon.
@kennethlowrie8126
3 ай бұрын
Whilst on great reviews Peter I always take good advice of what you have to review.....keep on at sonos as us mear customers don't seem to make much difference to what they say or do
@jcmet64
3 ай бұрын
Hi Peter Genuinely appreciate your 'expressed' expert and timely honest observation/feedback. So far avoided S2 80.X updates to my Sonos ecosystem [>8 devices]. Trueplay working well. That said, pre-ordered Ace. CONCERNED integrating Ace. Thoughts on deferring Ace use/intregration
@rich7648
3 ай бұрын
Thanks for the video Peter. Trueplay is broken for me too.
@MrFixer1983
3 ай бұрын
Since the "new" app my local music library still plays, but no album art. Also my library is not aways shows at sources..... And to add a library is also gone, I want to those features back! Sonos forums exploded with topic's with problems.... Sonos need to fix this.
@diggergeensen860
Ай бұрын
Strange that I haven’t had surround audio level, and distance settings disappear on me until yesterday. This occurred on all my soundbar room settings after I added a new pair of era 100s, and a second new sub mini to my overall setup. A new Beam gen 2 for my basement living room will be delivered today sometime. Looking forward to testing that out. Era 100s weren’t really on my shopping list, but I needed to free up a couple of my older play 1s to use as rear surrounds for the new Beam. So excited for days off, when I can really fiddle around with my new stuff for an extended period. I will say that during quick testing today having an Arc, three gen subs, three 5s, two era 100s, six 1s, and 2 sub minis grouped together in a 20x25 room rocks they not like us by Kendrick Lamar pretty damn good!
@tedev
3 ай бұрын
this "i am moving my phone up / down randomly" will always blow my mind. i am still the kind of guy where the microphone needs to be placed at the listening spot and get accurate results every time with different patterns from the same position... having said that.... imagine having paid thousands of euros in a speaker system and not being able to use it because the "android/apple app has bugs".
@pawool
3 ай бұрын
This I great thank you! When I try to play a song on my phone app, it keeps saying there is a problem, I have to try my iPad an Mac app and at times I can hear music that I want to hear. It I so weird the didn’t test this before release
@JW-nf2jr
3 ай бұрын
Hey Pere, a bit off topic, was watching a movie on Netflix the dialogue was so soft and mudded. Wish sonos would let you increase just the center channel. Using arc, sub 3, 2 sl 1's. For reference I have a very old polk soundbar which I don't have this problem. Seems like I wasted a bunch of money. Sorry for the rant.
@butinsho7585
3 ай бұрын
Have you tried activating speech enhancement? It’s that button on the Now Playing screen that looks like a chat icon.
@JW-nf2jr
3 ай бұрын
@@butinsho7585 thank's for the tip tried that also tried to lowering sound enhancement. Was reading there might be a setting in the TV to help.
@butinsho7585
3 ай бұрын
Maybe try enabling audio passthrough on your tv settings? On my Sony I set it to auto.
@Rexy624
3 ай бұрын
I would agree on this and watching S6 of Outlander last night was a pain. Even with speech enhancement on it is difficult to hear the dialog, especially with the heavy accents. It would be great to be able to boost the center channel on the Arc and Playbar.
@StuartBrown-zl5jg
3 ай бұрын
The biggest issue I have had so far is getting an error when removing sub mini and surround speakers (sonos ones) from my beam 2 setup. It just errored, after power resets, router resets, nothing seemed to work. I wanted to change my ones to era 100s. In the end factory resetting the ones and adding them again separately allowed the sub mini to be removed and then the era 100s could be added as surrounds and then I added the sub mini back and it all works. The ones paired ok as well for another room. So adding seems to work ok, remove not so much.
@MB4CB
3 ай бұрын
I’ve actually given up on the Sonos app and now just use airplay. I know this isn’t an option for everyone, but if you’re an iPhone user and Apple Music subscriber, not only do you have access to Lock Screen controls, Dynamic Island controls (and if you have and Apple Watch, control from there too), but every single track from my playlists now play without issue compared to when playing from the Sonos app where tracks will skip or stutter. Just a better experience for me personally. I now just consider the Sonos speakers as ‘AirPlay’ speakers.
@paulmatthews8708
2 ай бұрын
Agree completely. Total mess. Shocking way to treat customers. Cannot recommend Sonos to anyone at the moment. (And probably not in the future either.)
@phreddy148
3 ай бұрын
In the latest update, Sonos changed the terms of service to make it harder to sue them. You must agree to go through a process or you give up rights.
@msills255347
3 ай бұрын
As of June 8, TruePlay does not work properly. On IPAD TruePlay will show the demo of "how to", and then the button to "start tuning" does nothing. Queue management is not what it was either.
@Wadacup
3 ай бұрын
Still not working for me either. 6/13
@dannytranlx
3 ай бұрын
I like the volume number too. And I am miss the quick EQ on the volume slider
@jazzpunk
3 ай бұрын
Since the update, I have not been using my Sonos for music listening (except fod TV). UX = 0.0% I see this video just launched...watch...and then open the Sonos App on this Kindle..."NO SYSTEM FOUND" is how I am greeted. LOL.
@jazzpunk
3 ай бұрын
OK...got Sonos to recognize my System. App version is 80.01.07 with some info like 20240517 (May 17th?). I have Auto Update disabled... Checking for Updates comes back as "System Is Up-To-Date".
@Nightcall411
3 ай бұрын
Downgrade the Sonos app to S2 80.00.04, disable auto update on your app market and use the S2 till all this get sorted out.
@jazzpunk
3 ай бұрын
@@Nightcall411 Thanks! My iPad is still using the old S2 Controller (auto-update was never "On"). It's just disappointing how this was launched. I guess I should get used to lowering my expectations.
@Nightcall411
3 ай бұрын
@@jazzpunk I'm hoping this is temporary and they'll get their act together. My thoughts is that they were such in a rush to get Rome too and the Sonos headphones out they gave the app a makeover to impress new customers and screwed up in the process. Now I will tell you that when I try downgrading to an older version of the app I had problems with it recognizing my other Sub in my era 300. And it would not let me add the other speakers on without upgrading fyi.
@chilla18sgsg
3 ай бұрын
No use it will still auto update even whrn you disable it.
@Xenos926
3 ай бұрын
Well said. FOCUS Sonos. This should be the name of this video!
@Beer_Dad1975
3 ай бұрын
Over the last week I'm finding all my Sonos speakers are going on mute every night. On the Sonos forum it seems this is a common issue since about last Tuesday - Sonos posted one reply a week ago saying they are looking into it, then nothing since, and a lot of comments say they have contacted Sonos support about it and basically been brushed off. Curious as to who else it might be affecting? Things seem to be 2 steps forward, one step back with Sonos at the moment - and customer support seems to have gone out the window entirely.
@jamesw8132
3 ай бұрын
Trueplay works for me, however I see a lot of lag, when selecting a song on a playlist the song often doesn’t play - something went wrong error and then it jumps to the top of my playlist and starts playing the first song. It really is horrible.
@imagevivid5006
3 ай бұрын
For me Trueplay works for each individual speaker but when paired as surrounds (Arc + Era 300s) it doesn’t…
@imagevivid5006
3 ай бұрын
Update - Trueplay now works for me
@ewanye
2 ай бұрын
I seriously want to return all four speakers. I experience a new major bug every week these days. Today I can’t even play Spotify from the S2 app anymore! Keeps saying “something went wrong”. I can’t even restart it??????
@Roland-q1u
3 ай бұрын
Before the new update my sonos five is in sync stereo pair with my one SL, now I couldn’t pair them anymore
@DJAllex231
3 ай бұрын
Thanks for the video, like the interface but everything seems upside down. I can’t queue inside the app. Just a headache from such a big company
@fernando4893
3 ай бұрын
Agree, since update to play different loudspeakers at the same time is impossible
@Eastbone
3 ай бұрын
I have music playing in one room while the app says it’s playing in another. Attempts to change the room just fail.
@johanverbist8701
2 ай бұрын
Bought a sub mini and cannot add it. :( No roll back to old app possible.
@YelleVision
3 ай бұрын
Agreed! I have 7 Sonos speakers, but I've stopped using them. Instead, I switched to a Bluetooth speaker that I move around the house. Sometimes, all the speakers vanish from the app, and other times, they reappear but refuse to play - insisting I use a different speaker for music. 🙄
@MysterPapa
2 ай бұрын
My house is EQUIPPED with SONOS and I am not satisfied either. "C'est gênant !" It has NEVER worked without issues. Speakers shut to silence often. AirPlay is cumbersome. I read comments and it is like SONOS hired people to give "answers" and having customers doubt themselves. I miss the HI-FI of the seventies.
@Not884
3 ай бұрын
Being back the surround distance at least . I have left side hearing loss and the distance adjustment helped
@testieeklees584
3 ай бұрын
great vid and details on the ongoing issues... im still having huge issues with the volume slider, its very unresponsive on my iphone 15pro... i tap and try to slide it and it doesnt respond until i try it 4-5x. Also yeah, the lack of volume numbers is so annoying. The old app was pretty boring and limited in some ways, but it worked, this new app is just a hot mess right now. I dont want to go in there anymore bc it just feels clumsy and distracting to my listening enjoyment. Lets hope all of this gets sorted out ASAP
@rmak87
3 ай бұрын
For some reason my bass has felt less alive and noticeable for the last year. I’ve tried everything including re-doing true play and even using everyone of Peter’s EQ reccomendations. I use Netflix’s Formula 1: Drive to Survive to test my theater atmos setup (Arc + Sub Gen 2 + 2 Sonos Era Ones). It used to sound incredible and now it sounds A LOT more tamed and boring.
@hoodaguy
3 ай бұрын
The new app is also completely disabled unfriendly. I can't use it because you have to swipe in so many places. Why Sonos? It was also much easier to find what I was looking for before.
@steveb8503
3 ай бұрын
I noticed the queue management issue as well. I really like this functionality and doesn't work right now
@t.tomantasaur9399
3 ай бұрын
Class Action Lawsuit.
@Tony-hx7bm
3 ай бұрын
I’m still looking for my. Favourites list
@1948np
3 ай бұрын
I have two Sonos systems. One at my business, one at home. The old app recognized by which WiFi it was connected to which system to open. Not anymore. Now I have ten plus minutes of frustration trying to get the Sonos app not to try to open my home system on my office network and instead find my work system. The work system is in many rooms of a restaurant. Without numbers how do you expect to control a sound system? Is this not basic shit? The arrogance is confounding. They knew the release was a disaster. I warned all my friends no to update but they pushed it out anyway and everyone woke up to the new app. Peter, save your review effort on the Sonos headphones. NOT GOING TO BUY SONOS PRODUCTS ANYMORE
@javiereguia1147
3 ай бұрын
Still have problems with trueplay and connection between speakers as sorround sound, it disconnect sometimes
@shemsureshot
3 ай бұрын
They need to add onscreen menus to their soundbars so even if the app gets screwed up, you can still operate it. B&O did a similar thing and now the beosound stage is a potato alarm clock speaker.
@kennylowrie
3 ай бұрын
Hi Peter...... Great update and agree 100%...me for one won't be investing in the ace after just updating to the beams gen2 and a pair of era300.....premium products and was expecting the same seamless intigration with s2 only now to find sonos has mucked up big time...... Telling everyone now do NOT BUY SONOS...... But thanks pater for being honest with us far more than sonos have been
@M82RKY
3 ай бұрын
I think you are a bose employee😂
@BrendonMitchell
2 ай бұрын
Up yours Sonos!
@rickschilling7390
3 ай бұрын
I maintain a Dolby Atmos playlist within Sonos that contains a mixture of 360 tracks on Amazon Music and Atmos tracks on Apple Music. I still can’t add to that playlist unless I use the desktop app on my laptop which isn’t the easiest to navigate. So frustrating.
@my_running_adventures
3 ай бұрын
the app was rushed through to support the headphones...
@cherifibrahim8869
3 ай бұрын
I tried to be a beta tester for the app. I was signed up. But I could never get the beta app setup to work. There was so many bugs with Sonos beta app testing. I couldn’t test or even use my system. I had to abandon the beta testing out of frustration. Sonos was useless in helping me to get the beta app running. And now we see tons of problem 🤷🏻♂️🤣
@TheTiny33
2 ай бұрын
Changed router to mesh system and when reconnecting I updated the app and it has bricked my entire system, no option for app roll back. So $4K worth of Sonos equipment acting as paperweights currently. So over Sonos incompetence.
@AudiophileTommy
3 ай бұрын
Hi Peter ! I am switching to Bose , Please wake me when Sonos gets its act together 🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉
@WW-tg5pu
3 ай бұрын
I've started switching to Samsung
@rorygallagher-redslug
3 ай бұрын
The new app was nowhere near ready for release but I don't really see anything wrong with frequent updates. If they can keep the fixes coming quick then that's better than having everyone wait for a major release. (Unless they are releasing fixes which cause more problems). I'm actually brand new to Sonos and apparently I've decided to purchase at the wrong time. I just assumed that great software was probably one of the reasons they were so popular, so i thought they would have nailed it. The sonos unboxing experience was excellent. The quality of hardware excellent. The second I opened the app the issues started and it really put a damper on the experience. Luckily the sound quality saved things but I am still getting loads of issues with the app, so hoping things start to get better soon.
@Vapor16533
3 ай бұрын
Thanks for the video, Sonos really needs to get their act together because there are other companies out there who are viewing this and they may come out with their own system. That will blow Sonos out of the water. They need to do much better people pay way too much for this equipment And then to turn around and have this type of issue is unacceptable
@DavidWilkinson-fk3yv
3 ай бұрын
Hello Peter. When I open “About my System” in the new App, none of the speakers include the WM:0 or WM:1 information. This information still appears when I view “About My System “ on an old iPad using the S2 App. Any reason why Sonos is not displaying the WM:0 information on the new App?
@Rexy624
3 ай бұрын
80.01.08 Android and equalizer pop up when moving volume is gone, that is a real pain to then have to drill into settings!
@steff768
3 ай бұрын
@Peter Pee, my single Era 300, used for music only, does not show in the iPhone app the music quality, and worse it does not seem to play neither Atmos nor Lossless. However my Beam Gen 1 is showing and playing Lossless. Is a the app/firmware issue?
@gt8674
3 ай бұрын
I was able to get true to play work , play a song from your sonos music app and pause it , then go to trueplay and run the set up
@KarenWilliams-pl7wt
3 ай бұрын
I can’t get ownership on half my devices (iPhone 13 & 2 iPads) so unable to control content and system management. Very frustrating
@vturn1963
3 ай бұрын
Unable to load albums from Spotify library . Playlists and songs work fine but not albums
@msills255347
3 ай бұрын
I want to set my system up ONCE, have it sounding wonderful and have it STAY that way without some damn app auto updating and screwing everything up. Why does that seem to be asking too much?
@maryjanehalloran4193
3 ай бұрын
This situation is ridiculous. I have 2 Sonos Move. When paired, they may play my music for 20 minutes, or 3 minutes and then stop transmitting my music. BUT, it has not problem playing the damn "Sonos Radio". We need a class action lawsuit against this company!!
@marcelchaloupka
2 ай бұрын
So I’m not the only one suffering a buggy system
@gregvandeusen
3 ай бұрын
Another problem is that the zone control is super glitchy. Lots of users (me for one) are reporting that the zone checkboxes don’t work so music blasts out of the wrong zone or the volume control doesn’t work in various zones.
@laytiong
3 ай бұрын
The update still fail message for me. And new app refuses to play Spotify to beam g2 without another speaker being included in the group. New app really failed
@Fanfreddy111
3 ай бұрын
I give up updating and support u.
@RLockwich
3 ай бұрын
My alarm went off 4 hours early this morning. Then I didn’t know how to stop the alarm other than opening the app and changing volume to 0
@samuelwills4637
3 ай бұрын
I’ve also found that they have removed clear Autoplay settings for a Line-in source. I have a turntable connected to the Sonos Amp, but in the old app it would autoplay to my main theatre set up in my living room. Fortunately, the settings still seem to work, however, I cannot view the setting which confirms that it will autoplay. I’m concerned that in the future it might stop and I would have to select the input each time.
@samuelwills4637
3 ай бұрын
Update: Line in autoplay now completely disfunctional, even the Sonos Amp connected to my turntable will not automatically switch when I start playing a record, let alone autoplaying on a different system. Very inconvenient.
@Tony-hx7bm
3 ай бұрын
The CEO should be fired for this fiasco of ‘New Coke’ proportions. I dread using my Sonos now and just use it for TV speakers. I cant find my playlists as i compile a playlist individually for visiting guests,family events, jazz compilations and festivals and special events like anniversaries and birthdays.
@soni_nyc2829
3 ай бұрын
I have a sonos move. Sonos app never finds it. Called customer support they blamed it on the Spectrum router I'm using. Supposedly, the router is to blame and is a known issue that it disconnects the speaker from the network. Sonos is apparently aware of this but has not bothered to come up with a solution. Sonos support recommended get another router.
@davidpower3102
3 ай бұрын
I left a comment about this on this video. They blame the router because they don’t abide by standard network protocols so you need a really simple or frankly poor modem for it to work correctly. I changed my network recently and discovered all this in the process. In the end I put the Sonos system on its own virtual network and switch to that network on my phone to listen to music etc. If a company like this is releasing software this poorly tested it means they don’t have the automated quality assurance needed to guarantee quality. That is a fairly basic thing to do - even in the world of hardware + software systems. So it doesn’t speak well to the maturity or experience of their engineering leaders.
@macbec3021
3 ай бұрын
Great video. Where are the quality control people. I think some people must be fired. After sonos app 1 and 2 mess, now we have these issues.😱
@Vittorioricci
3 ай бұрын
The Alarm issue is not solved. In the previous app I could select my whole Apple Music library of music to play, but now I only can select a playlist, but not all the playlist appears, only some of them.
@ppi57
3 ай бұрын
Sonos app is DOA... @5:30 cant get Trueplay working... most of us cant even get the speakers connected in the App :( Spent 31/2 hours on the phone with support... no resolution!)
@gledsonr30
3 ай бұрын
was having the same problem. One tip, activate voice control, then tell sonos to play some music, wait a few seconds, ask it to stop the music. do Truepaly right away. for some reason it works. I did this when I downloaded the new app, then when I updated it. Before that, the trueplay process would start, but it would hang or not start at all.
@Nightcall411
3 ай бұрын
Downgrade the Sonos app to S2 80.00.04, disable auto update on your app market and use the S2 till all this get sorted out.
@RasheedBalogun-yw5pm
3 ай бұрын
Hello Peter, I am having 19 (nineteen) sonos Amps on my network but the new sonos App is detecting only 1 (one) of the Amps. And I cannot find where to add the Local Folder on the App.
@charleswilliamson85
3 ай бұрын
I purchased a new ARC and had to move my 11 speaker house to S2 just as the new app came out so you can imagine the mess I was in. I have spent hours on the phone with Sonos support and have things mostly resolved. I disagree with your advice to Sonos, however. The weekly updates provide fixes as they are generated so they can be used to fix some systems (like mine). Forcing everyone to wait until everything is resolved would mean mine still would not be working.
@Nightcall411
3 ай бұрын
Downgrade the Sonos app to S2 80.00.04, disable auto update on your app market and use the S2 till all this get sorted out.
@charleswilliamson85
3 ай бұрын
@@Nightcall411I’m not sure why I would do this since things are mostly working for me now, when they weren’t in version .04.
@Nightcall411
3 ай бұрын
@@charleswilliamson85 you would consider doing it if their updates keep getting worse, I hope the repair the issues but if it get worse before getting better it's just a thought to keep in mind.
@darkkay
3 ай бұрын
I am still having the same issue as Peter Pee’s. This app version is the worst. I can’t perform True Play in my arc, two sub gen 3 subs, and two ERA300 system
@mpaice
3 ай бұрын
I cannot play anything from my Library
@pacodector
3 ай бұрын
Terrible! My system was not working yesterday I wasted a couple of hours trying to fix it. Only one speaker was working and the sub was not working either extremely frustrating.
@jonjonsson2369
3 ай бұрын
DO NOT UPDATE TO THE NEW APP !!!! This new app is a major step backwards - kind of surprising that it is released???? I have 9 speakers and he old app worked fine - to play different music on different floors. This new app is so complex to try to select different speakers - and then have it work. I get a lot of ERROR messages. And to individually adjust volume is a hit and miss. We have two newer iPhones - and we have to hit the volume buttons some 6-7 times to get a response from this new app. (its as if the screen does not feel the touch) The old app had no such problems. PLEASE BRING THE OLD APP BACK !! Last 7 years I have got my friends into SONOS - this app will stop me recommending SONOS. Please do something rational here. !!!
@charliezobel511
3 ай бұрын
We bought a pair of Era 300's for the kitchen yesterday and it wouldn't let me do the full 'walk around the room' Trueplay. On a slightly positive note it did at least do the small automatic thing where it's fires a few bleeps around for about 10 seconds 🙄
@emipod46
3 ай бұрын
The best thing to do right now is not to buy the Ace headphones at this moment. They were announced almost 10 days ago, and there are no reviews, only unboxings and coverage from the event. I suppose Sonos will allow reviews to be released after Wednesday, June 5th, as they are afraid that no one will buy them with all the active complaints they have. In my case, Trueplay doesn’t work for me either; luckily, I still have the old desktop version where I can correct some things.
@glenf4115
3 ай бұрын
Yep. They released the Ace and now trueplay and queues are broken. Experience the headphones... oh wait, you can't.
@LizRoyable
3 ай бұрын
I just returned 2 ERA 100 speakers because I couldn't get the app to recognize 1 of the speakers. After 4 hours of trying with 2 hours on Sonos support, I gave up. This app in difficult to navigate.
@mrwatkins111
3 ай бұрын
I bought the era 300 had issues from beginning finally after being on hold for 2 hours was told have to be on 2g network to set up hit set up not I lose connection on WiFi and Bluetooth … it keeps telling me update failed … I’m returning my speaker …. So disappointed with a $400 speaker
@Wisminity
3 ай бұрын
Hi Peter, when I first downloaded the new app and I went to equalizer settings I had 3 sliders one for base one treble and a balance slider which allowed me to adjust the balance of my surrounds. Which I thought was great better then setting it by distance. The problem was when I would go out of the app and come back all my settings would go back to the normal settings so I read that you should reinstall the app to fix that. So when I did that the balance slider was gone from the equalizer settings. Kind of wish I hadn’t done that.
@nsbd90now
3 ай бұрын
I sure wish they would have a lock screen widget/volume control for Android. I know they got rid of it with Apple. Having to open everything up and go into the not-quite-responsive app to change the volume is... so primitive. I have four Era 300s, so can fall back to bluetooth. 2 singles, and 2 stereo with a sub mini. The software is still glitchy on June 9, but has been working and grouping speakers together. Using Hi-Fi Cast to play local music over wifi. The speakers just sound so good! It's a shame about that CEO and the app.
Пікірлер: 417