A remarkable story sets the stage for incredible impact.
In the debut episode of 'Success/ful: Winning Ideas From the World of CS and Beyond,' Ryan Seams, Head of Customer Success at AssemblyAI, offers practical tips for crafting the perfect narrative. Learn how to create a story that resonates with leadership, utilizes data effectively, integrates storytelling into team culture for lasting influence, and much more.
Quote:
"I think CS teams compared to Sales are a little more bashful sometimes, and they're not going to be the ones to say, 'I did this crazy thing to close this deal.' And I would encourage you to think a little differently about that. The goal is not to sit here and brag and say, 'Here's what I did' and show off. Your goal should be, 'How can I get this information to the rest of my organization so that everyone can do a better job at understanding and helping our customers'.” - Ryan Seams
Skip to:
0:00 Intro
02:40 Storytelling techniques for C-suite conversations
07:17 Qualitative vs. quantitative approaches
16:11 Tailoring your story for different departments
18:55 Integrating storytelling into your team’s culture
21:41 Taking the first step
23:26 Quick hits
Links:
Connect with Taylor Johnston on LinkedIn
/ tljohnston
Connect with Ryan Seams on LinkedIn
/ ryanseams
Learn more about Vitally
www.vitally.io/
Follow Success/ful on Apple Podcasts:
podcasts.apple.com/us/podcast...
Follow Success/ful on Spotify:
open.spotify.com/show/1Gx6Mkg...
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