At the Fintech Meetup 2024 conference in Las Vegas, FinTech Futures sat down with Hanif Joshaghani, CEO and co-founder of Symend, to discuss the challenges of digital communication with customers and how financial services firms can put an end to “zombie engagement” - automated, generic interactions that lack the personal touch customers want from their service providers.
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Symend at Fintech Meetup 2024 - Putting an end to “zombie engagement”
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