This video will help you to understand the difference between Call Park and Call Hold.
Call Hold is a way to allow the caller to hear hold music while they are on hold without other users being able to pick up the call. Only the person who placed the call on hold can resume the call. This ensures no one else will take the call accidentally.
While Call Park also allows the caller to hear hold music, it also allows other users to pick up the call via the red BLF on their IP Phone.
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