Thanks Chris for putting these videos together - your dropper post really is a simple & elegant design, easy to replace parts and do maintenance
@ratandjmt
4 жыл бұрын
Great video. This is so much easier than tearing the entire dropper down.
@Runk3lsmcdougal
4 жыл бұрын
Really nice dropper
@AlGunolovera
3 жыл бұрын
Nicely done, no need for the propietary tool at all!
@gabrielalexandergarrote4962
4 жыл бұрын
Love it 🤯
@sijmes
Жыл бұрын
Mines extending slowly, its clean and only a few months old. Whete should I start ?
@SDGCOMPONENTS
Жыл бұрын
Sorry to hear about the issue. I would reference our troubleshoot guide first (cdn.shopify.com/s/files/1/0377/3117/files/Tellis_Troubleshoot_2_a2bd25dc-916d-4a55-8dc0-394d6e4d7634.pdf?v=1589410768) and if you're still having issues please reach out to support@sdgcomponents.com and they can see how best to sort you out.
@sijmes
Жыл бұрын
@@SDGCOMPONENTS I'm on it, thanks for the quick reply 🚀
@howie_mtb
3 жыл бұрын
Is the cartridge supposed to tighten down or just spin freely?
@SDGCOMPONENTS
3 жыл бұрын
The shaft of the cartridge spins, but the upper portion of the cartridge is secured in place at the top of the post with a grub screw. The cartridge will thread into the lock nut at the bottom and as the nut is threaded into the actuator that stops the cartridge from spinning. If you’re still having issues or questions please send our support team a message at support@sdgcomponents.com.
@eriknash8783
3 жыл бұрын
@@SDGCOMPONENTS Not sure if the question was answered... When you spin the cartridge, will it tighten down? The video says make sure this is tight by spinning 360 degrees? This is confusing. Does it need to be spun until tight???
@SDGCOMPONENTS
3 жыл бұрын
@@eriknash8783 yes, you spin the cartridge until it is tight. To ensure the assembly is all firmly in place our tech guy, Chris, recommends continuing to tighten the cartridge a full 360 degrees past when the cartridge feels tight in the actuator. With our cartridge after you tighten the shaft of the cartridge into the actuator the outer tube can still spin freely so you're able to continue spinning the assembly even after the shaft of the cartridge is securely tightened into the actuator. If this is still unclear please feel free to email our tech department and they can help guide you through this.
@zzeNN1
3 жыл бұрын
@@SDGCOMPONENTS hello. When I attempt to spin the cartridge it never tightens, just spins and spins. The dropper does work however, but is quite hard to push down. It pops back up at normal speed though
@SDGCOMPONENTS
3 жыл бұрын
@@zzeNN1 you should definitely contact support@sdgcomponents.com as they can help troubleshoot. It should be easy to compress the post so our support team can help determine what’s going on.
@petermoss4824
2 жыл бұрын
terrible customer support .... bought one from Universal Cycles, there's not enough power in the lock mechanism to reset the thumb lever. total run around .... it's the bicycle industry, go figure ..... don't do it !!!
@SDGCOMPONENTS
2 жыл бұрын
Sorry you’re having troubles. It’s not entirely clear from your comment what the issue was. Our post has proven itself to be the most reliable in it’s category and super simple to setup, so it should just be a simple setup fix to get it working. Please email us at support@sdgcomponents.com so we can figure out how to fix your setup and get it working like it should.
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