Konnee.. after watching this video I went to customer service and told them that I had something in my cart that was on a lightning deal but my minimum purchase was $15 and at that time I didn’t have $15 to make a purchase and I don’t want to lose that item that’s in my cart so they deleted my minimum purchase… I don’t have a minimum purchase now… Thank you so very much… I love you Konnee
@konneefeiden9609
4 ай бұрын
Woohoo! YAS 🎉
@CDRRDHCAPE
4 ай бұрын
Konnee, you look 20 yrs. Younger in that hairpiece!
@konneeslittlecorner
4 ай бұрын
@@CDRRDHCAPE That's not a hairpiece - it's all mine and thank you !
@justwhatIsee25
4 ай бұрын
They raised minimum spend in UK from £10 to £15. I got onto chat and typed in minimum order spend. The usual bot blurb appeared and I then typed 'reduce minimum order spend' and it was waived straight away. I have since placed many small orders under £10 and still get free shipping. You are so right - you have to ask to get!
@konneeslittlecorner
4 ай бұрын
Easy right?!?! Imagine how many people still complain and spend more simply because they don't know they can ask! We gotta spread the word! ✌️💖
@lisafernandez4432
4 ай бұрын
Just viewed this and thank you for all of this information. I have an issue with the gift box/wheel Temu always give you. I've noticed that if you use either one and get your (so called) gift that you may only have 5 minutes or 24 hours to get it. Meaning that I would then have to submit my order within that time limit. I like to put items in my cart and let them sit there until I decide if I really want them. This could be quite a few days or more. Therefore, if I don't submit the order within that time, it seems as though I don't get that gift, after all. I have watched all of your videos about Temu practices and have learned from you. I am a comparative shopper. This is also why I leave items in my cart for a while. Am I the only one with this issue regarding the gift box/wheel offerings?
@konneeslittlecorner
4 ай бұрын
You are not alone. This is TEMU's 'bait' to get you to impulse spend, which leads to overspending and higher profits. I never chose a gift from the wheel unless I am absolutely ready to check out what's been sitting in my cart. I too let it ride until I'm decisive on those purchases. Don't let TEMU rush you! Smart shopping will save you enough to just buy that item and not worry about the 'when'. ✌💖
@Ozziegirl9630
4 ай бұрын
Just a follow up on my minimum order restriction I had a $40 min before receiving free shipping I deleted everything in my cart and then contacted customer service I put in a complaint regarding minimum purchase requirement. They have now deleted it and currently no minimum so thats a win so far 🙌🏻
@konneeslittlecorner
4 ай бұрын
👍🎉🥳👏👏👏 So Awesome!
@menotyew
4 ай бұрын
Thank you so much Konnie. Good news! I did what you said about the minimum shopping amount as I was really upset mine had just jumped up to $45! Now after contacting Customer Service it’s adjusted to nil. I was getting more upset each time I shopped as it was going to a higher & higher minimum for free shipping amount. I would have had to spread my purchases out a great deal or stop buying from them. The other thing that’s still an ongoing problem for me is finding where I can click on something to even contact Customer Service. Like they are hiding & hoping no one finds them! It’s laughable, who does that. I’m a big fan of your Tips & Tricks series in particular. A real & useful guide to the ever changing world of Temu shopping.
@konneeslittlecorner
4 ай бұрын
Thank you sooooooooo much! I'm so glad it helped! ✌️💖
@andriastreubel6706
4 ай бұрын
Go to your page and on top right are 2 icons. One looks like a head set so click that one. Scroll to the very bottom to find it and you can ask questions.
@konneeslittlecorner
4 ай бұрын
@@andriastreubel6706 that's another option - the long way around 😉 In this video, I show the most direct route. Have you tried it yet? ✌
@nancyfitzpatrick6784
4 ай бұрын
Same thing happened to me. Mine went up to $45 min spend. I ask them how do I know if my goods come from Temu and not a shop. They didn't answer me 😡
@konneeslittlecorner
4 ай бұрын
Nothing comes from temu per se. In most cases,, vendors provide products to temu warehouses or satellites. From there the items are shipped. Some sellers direct ship depending on the item.
@mchyde9645
4 ай бұрын
I love how you talk about the matria. Never knew that. Some are just too hot forme in wearing the material. I am 5 and have found some of the lounge dresses just perfect to wear around the house. Love when your mother is on!!!!
@konneeslittlecorner
4 ай бұрын
Thanks! She loves it too! 😇
@mchyde9645
4 ай бұрын
Sometimes I get for a $10 rder, sometimes $15, but I usually try to keep n order at $20 which is a good budget for me. Ah a Flower Child from that era. Wasn't that a great time!!!! You know if more people would do that with other companies on prices just think, we may get products down! You s have been in bsines. You really researched this and know how to do it. Thank ou!!!
@konneeslittlecorner
4 ай бұрын
You're very welcome! ✌💖
@christinasmyth5674
Ай бұрын
Your tutorials re refunds worked ! Thank you so much 🙏 I took notes and did what you advised and it worked 👍👏👏👏 did not have to post an item back 🤩
@konneeslittlecorner
Ай бұрын
Glad it helped!
@christinasmyth5674
4 ай бұрын
I am so grateful for all your advice!! I asked for coupons and immediately I got some good ones 🤩
@konneeslittlecorner
4 ай бұрын
Wonderful 🎉🥳
@KennelMagicWonders
4 ай бұрын
Thank you!! It's a little bit different for me as I live in Sweden. But, I have shopped a lot on Temu, and as for now, I never had a problem. But I have noticed some differences in their prices and how often they give you offers and so on. Still, I earn money by buying from Temu. Then we don't have the option to play farmland etc... Okay, Sweden is a very small country, and I understand that they have their eyes on the US. We have very strange taxes and stuff too....
@konneeslittlecorner
4 ай бұрын
I've heard that many countries outside the USA have differences in many things. Hopefully, one day TEMU will become more uniform across the board. ✌💖
@floridadragonfly1487
4 ай бұрын
Great content Konnee! Yes I agree with you on the coupon insult and circle deals.
@konneeslittlecorner
4 ай бұрын
Thank you! ✌️💖
@gigicostlow4414
4 ай бұрын
Thanks for all of the great tips. Some sellers offer express shipping on some items for $12.90 or for free if you spend $129 or more and has a $13 credit for late deliveries. Delivery is 8 days or less. I think I'll just stay with the standard free route. What's 4 more days, right? I've also noticed some sellers are charging $2.99 for standard shipping or for free if you spend over $30. Honestly, $2.99 is very reasonable imo and I wouldn't mind spending that much for shipping if I have a small order. I spend between $20 and $30 when I order so the minimum order for free shipping isn't much of an issue for me. I don't order very often and I always have things in my cart and I guess because of them wanting me to buy something they have sent me a $2 or $5 off coupon for any amount of $20 and over. That's only happened a couple of times though. I have seen a few things that said it couldn't be shipped to my address because it was shipped by sea/boat. No idea what that was about. Sure didn't make sense. Have you ever seen that?
@konneeslittlecorner
4 ай бұрын
I love that individual sellers do offer options. I just wish TEMU would do it for everyone on all orders. I have heard that some items cannot be shipped to certain locations because of how they are shipped. But one would think that it could be off-loaded from the boat and passed to land or air transport to reach its destination. Then again, that might increase their shipping cost beyond their willingness or ability to pay. ✌💖
@carolyndixon7263
4 ай бұрын
OMG! “Got some ‘splainin to do”! I thought I was the only one to say that these days! LOL
@JennStowe
4 ай бұрын
Awesome video! Thank you for all your tips & tricks! It’s so appreciated ❤
@konneeslittlecorner
4 ай бұрын
Any time!
@1charlie963
4 ай бұрын
Thank you so much. I have noticed stuff. Now I know why, and I'm not crazy. I have noticed plus size is shrinking. Most of all, they are for tall women. No new clothes. Same old stuff. Now we have 2 different size charts. One for the measurement you took for yourself (?) vs the product measurement. Huh ? I'm glad I found you.
@konneeslittlecorner
4 ай бұрын
Nope you're not crazy. TEMU is always changing something. Their most returned/refunded item is clothing for size issues, so I'm not surprised they enhanced the info in the size chart. I wish they had clothes for tall people! At 5'5" I'm average but have a hard time finding clothes that are long enough for my comfort/modesty. Plus size TEMU measurements is definitely shrinking! They consider a 10/12 to be plus size and their measurements are soooooo skewed. This is why we all need to know our measurements so we can find them in their charts and order what fits - not by size number. They have a lot of new clothes, but they don't come up unless you search new arrivals or by specific wording. Welcome to the family! ✌️💖
@margaretgellatly972
4 ай бұрын
Hi Konnee 🌞🩷 Your hair looks beautiful ❤ Another EXCELLENT presentation 👍👍 Thank you 😊 I have sent a few KZitemrs your way & I was told they subscribed ♡ I shared to them how knowledgeable you are & how nicely you break down the information you are sharing ♡ Have a wonderful week 🥰 Take care, Margaret from Beautiful British Columbia, Canada 🇨🇦 ❤🩷💜
@konneeslittlecorner
4 ай бұрын
Thank you, Margaret! I appreciate your continued support! 💖✌
@margaretgellatly972
4 ай бұрын
@@konneeslittlecorner you are so very welcome ♡
@francinelescarbeau
4 ай бұрын
Thank you so mutch for these video they did help me. Here in Canada i was told that they did not rembourse taxes if we do not returned the full order, so i pushed with them and i got 5.00 from temu.
@konneeslittlecorner
4 ай бұрын
I'm so glad you pressed them! You set a good example for everyone else to NOT take no for an answer! Kudos! ✌️💖
@alp6244
Ай бұрын
@konneeslittlecorner You have no idea how much I appreciate your tip videos. My Temu minimum is $15 dollars, and what I’m noticing with all my orders are shipping charges of usually $2.99 for items I choose that are from “local vendors”! I don’t know how to tell if it’s a Temu only product. Temu is telling me that these “local” items get shipped quicker, but in reality, they often do not come any sooner.
@konneefeiden9609
Ай бұрын
When you shop, there will be a little green box near the item that says local. I avoid those because of the fees. They don't really come much quicker.
@alp6244
Ай бұрын
@@konneefeiden9609 Thanks Konnee, I have noticed that green box. Now I know what it refers to. I’ve been putting together themed charm bracelets for my grand-daughter and nieces, and unfortunately, some of the S925 charms that I’m looking for are much cheaper than Pandora or GONA, but are sold by so-called local vendors so there’s usually also a shipping charge. They’re shipped separately too. GONA is exceptionally beautiful, but for 5 and 7 yr. olds, it’s not practical. I did see some GONA charms for myself though. 😍 Is your GONA code still in effect?
@konneeslittlecorner
Ай бұрын
Yes ma'am. Use it and save!
@konneeslittlecorner
Ай бұрын
If you need additional charms, I do have quite a collection in my Business, of stainless-steel and gem style charms - about 60 to choose from, each $1.50. Let me know if I can be of help.
@Maddiesmom9399
4 ай бұрын
I’m loving your hair today 💜 and your boho top! beautiful 🤩
@konneeslittlecorner
4 ай бұрын
Thank you!!
@andriastreubel6706
4 ай бұрын
Great tips and tricks! Expired coupons can be reissued within 30 days just a fyi. Thanks for answering our questions. Especially about Temu circle lol
@konneeslittlecorner
4 ай бұрын
FYI expired coupons are on a a case by case basis. It's not guaranteed, therefore, I don't want anyone to expect it will happen. You got lucky and that's wonderful! 💖✌
@lindasmith2861
4 ай бұрын
Unfortunately, they do offer you a lot of coupons for money off but it seems to me that they only issued to me after I placed an order. Well I’m not gonna turn right around and put in another order so I can use a lousy dollar fifty or two bucks so unfortunately, I never get to use those coupons.
@konneeslittlecorner
4 ай бұрын
Those are not worth it. I just ignore them. 🙃
@Ozziegirl9630
4 ай бұрын
Hi Konnee how do you contact sellers. Ive looked on their pages but no info
@konneeslittlecorner
4 ай бұрын
Click on the item you're interested in. Scroll down and click on 'see all items' which is a list of everything that seller offers. At the top to their page you should see their name and logo. That is a hyper link that will provide you with their info. Not all sellers provide a contact email address, but they all provide their location etc.
@Ozziegirl9630
4 ай бұрын
@@konneeslittlecorner oh thank you Ill try 😊currently my minimum order is set at $40 😳
@konneeslittlecorner
4 ай бұрын
you're gonna fight that, right? 😉
@Ozziegirl9630
4 ай бұрын
@@konneeslittlecorner yes for sure 👍🏻
@konneeslittlecorner
4 ай бұрын
Go get 'em girl! 😈💪🤺
@imonkeylover
4 ай бұрын
I got my Order amount ..waived ..to >no minimum for Free Shipping..by calling them! I haven’t taken advantage of that ..because ..I usually order $10.00 or way more. I just didn’t want to be told that I had to buy over $15.00 to get free Shipping..when they raised it from $10.00 to $15.00. Thanks for your good information! 💐
@konneeslittlecorner
4 ай бұрын
YAY! You're welcome ! ✌💖
@nicolaloch8661
4 ай бұрын
Thanks for all your tips and tricks ❤🇦🇺
@konneeslittlecorner
4 ай бұрын
You are so welcome!
@lorimc67
4 ай бұрын
shouldn't there be & is there a shall we say " fine print " in re to each items return/ refund " Policy" etc. so the buyer is able to be informed before they commit to the purchase etc... I cant imagine it being legal to not inform the consumer of all policy's as to be fully aware of return/ refund policies are before giving their money for a service/ product rather then flying blind and then being blindsided etc.. ???????
@konneeslittlecorner
4 ай бұрын
I agree. It would be nice if each vendors refund policy was included with the item description, or at the very least in their bio info. I've not yet found a single seller who has that publicized. It's not a legal requirement to post refund policies.✌
@HaulingPros1
4 ай бұрын
Love your tips & tricks videos
@konneeslittlecorner
4 ай бұрын
Glad you like them!
@user-cd5hc3vu2e
4 ай бұрын
Thank you for the information very useful x
@konneeslittlecorner
4 ай бұрын
Glad it was helpful!
@lorimc67
4 ай бұрын
I was able to get my minimum order waved immediately after i expressed my very low budget situation to customer service.. I do have to give them accolades for that ...
@konneeslittlecorner
4 ай бұрын
YAY! Wonderful! ✌💖
@yomama8873
4 ай бұрын
Thanks for all the tips. They’re very helpful. I got an offer for .05 off of 20.00. As you can guess I jumped for that great deal😫😫😫.
@konneeslittlecorner
4 ай бұрын
LMAO what? you didn't jump at that enormous savings? 😉😅🤣😂
@robylove9190
4 ай бұрын
Hey girlfriend ❣️ I hope you are having a lovely week ❤
@konneeslittlecorner
4 ай бұрын
Ditto! ✌💖
@StarKida
2 ай бұрын
Hey, Konnee! I've been trying to get a RWR! But my attempts arent working as easily (or at all) like they used to. And ive talked with customer service for two hours and they still wouldn't budge on giving me a RWR. Any tips or tricks. I payed with temu credit, and my order was $23.57, if any of that matters.
@konneeslittlecorner
2 ай бұрын
RWR can be frustrating. You didn't mention the reason for your returns? It's important to remember that TEMU and their VENDORS will no longer do a RWR for items that are resellable by their definition. Wrong items. wrong sizes or colors, doesn't fit, don't like it, etc, indicate items that are not damaged, not broken or not working. Some electronic items can be repaired then resold. All these reasons and more will require you return the product. If you have an item that is not as described, that too at times will need to be returned. Consumers have been taking advantage of the RWR option, so Temu and their vendors have tightened the criteria. Most recently, they are only doing RWR for broken parts/damaged items when pictures are provided . . . but not always! The vendor has the final say, NOT Temu. Temu only follows the directions of the seller. If you get a "NO" then it's really a "NO" and you must do the return. But they make it so easy by providing electronic, scannable labels. We don't have to leave home to do a return, nor do we need a printer! You'll be beating your head against a brick wall trying to get a RWR after being denied one. So grab an old Temu bag, download the label, call the courier for pick up, and you'll get your refund as soon as the warehouse scans the package in (even before they open it). 🤗
@StarKida
2 ай бұрын
Hi, Konnee! I don't have any problems witn my order. But i just want my $23.57 back. 😂 I've been trying to make them give me a RWR for a while, and I tried to give them ultimatums, LOL. But it's still no working, do you have any tips? Love your videos!
@konneeslittlecorner
2 ай бұрын
The reason you provided "II don't have any problems witn my order. But i just want my $23.57 back." does not qualify for RWR. TEMU does not make policy on RWR, their sellers do. If there are no problems with your order, then there is no reason for Temu to allow an RWR. If you changed your mind about your purchase, you have the option to return the items to get a refund, sell them yourself or donate them if you don't want them. 🤗
@Traci_Menge
4 ай бұрын
I’m confused. I recall a previous video where you taught people how to “refund without return.” The directions were to always choose “Inaccurate Website Description .” This allows you to try and get a refund without having to return it and withoutaa having to supply a photo. You said to first try where the item is located then if that didn’t work, use the bot. Now you’re saying to choose the exact reason for the return and to begin with the bit. It appears as if you’re doing a 180. Why? I’m just curious. Or am I imagining things?
@konneeslittlecorner
4 ай бұрын
Let's review. Your comments concerned me, so I rewatched the video. I would recommend that you also rewatch the video because your recollection is incorrect and yes, you are 'imagining things'. In the beginning of the original video where I introduce Refund without return, I specify everything on TEMU is subject to change and this is a 'starting point'. And boy have they changed over the months since that video was done. Initially, the best route was to go through the order. After months of experience and TEMU changes, it's NOW easier to NOT go through the order, but to go directly to 'contact us'. At 15:57 I indicate 'inaccurate web description' is "the most common reason" when something is not broken etc, clearly followed by 'choose your reason'. I never stated to always choose that or any other specific reason. No where in the video did I ever state or hint that "This allows you to try and get a refund without having to return it and withoutaa having to supply a photo". That would be your personal interpretation. So, please, before making accusations, I ask everyone to rewatch or review what they think they heard/saw/know/recall. Hopefully this clarifies your confusion and any confusion you may have stirred up in others. ✌💖😉
@Traci_Menge
4 ай бұрын
@@konneeslittlecorner I understand. I went back to the “refund without return” video and you clarify (and intelligently so) that things change with Temu. Which is EXTREMELY IMPORTANT and accurate. (I’ve been shopping with them since the beginning and saying they’ve changed is an understatement.) I don’t recall if you referred to whether or not this current video is updated or not. Either way, as a disabled person, I have a hard time returning items. I have noticed that when the returns are few and far between, returns are rarely required, irregardless of the price. If you have frequent returns at the same time? They will mandate returns. This is just my experience. Thank you.
@konneeslittlecorner
4 ай бұрын
My tips and tricks part X has updated info on refund without returns, not to mention other questions that arose because of Temus constant state of change. It's exhausting trying to keep up! 🤪😴😂
@ElsasPet
4 ай бұрын
❤hi Konnee!❤
@konneeslittlecorner
4 ай бұрын
Hello Jody!
@sandispady9058
4 ай бұрын
I consider the price reduction refunds more than fair considering they don’t have to do any reductions. It does make it confusing when retuning items though.
@konneeslittlecorner
4 ай бұрын
I agree. I'll keep doing my best to sort out any confusion for anything related to temu ✌
@Joey-wu5su
4 ай бұрын
Good video ❤
@konneeslittlecorner
4 ай бұрын
Thanks Joey 😁
@imonkeylover
4 ай бұрын
Do you know if there’s a way to buy Gifts from Temu and have them sent directly to the Person?
@konneeslittlecorner
4 ай бұрын
Yes, you can go into your account, scroll down to 'addresses' and "ADD' a new address. This will allow you to switch between your default address and any other address. BUT - you cannot split an order and send part of it to different addresses. The entire order can only go to one address. Be sure to change back before doing your next order. ✌
@imonkeylover
4 ай бұрын
@@konneeslittlecorner Thank you sooo much,Friend! 🌹
@lindasmith2861
4 ай бұрын
And the last time I ordered, I ordered $65 worth of stuff and when I went to check out, they said you only spent seven dollars with Temu, so you have to spend another eight dollars to hit your minimum of $15
@konneeslittlecorner
4 ай бұрын
That's their bait and switch. Hopefully you didn't let them get away with that and complained. 🤗
@vernashanstrom3784
2 ай бұрын
What is the plant behind you and is it real
@konneeslittlecorner
2 ай бұрын
It is an artificial hibiscus plant. I just luv the color it adds to the lanai.
@judylarge4335
4 ай бұрын
I asked customer service this morning why I have not got the spin the wheel deal when I see everybody else getting it and he said it’s only for new users but I know that’s not correct because I see everybody else getting it and not me so I know it’s not for new users but I wasn’t gonna sit there and argue with him so I just said thank you and have a good day… If they want to give it back to me I’ll get it eventually
@konneeslittlecorner
4 ай бұрын
The Spin the Wheel deal (terminology) is only for new users. The wheel everyone else gets is the Thank you valued customer discount wheel. The latter is not always available all the time. It comes and goes. I've placed over 200 orders (not items) and I don't get the wheel every time I log in. It's totally random. ✌️💖
@judylarge4335
4 ай бұрын
@@konneeslittlecorner I haven’t got that discount wheel in about eight months but eventually I hope they let me have it again
@lindasmith2861
4 ай бұрын
And you also have to spend so much money to be able to use the coupons and I don’t think there’s anything less than 37 bucks and it goes all the way up to 100 lol I won’t use the coupon that way isn’t that saving me any money?
@konneeslittlecorner
4 ай бұрын
Their coupons are insulting. Shopping smart saves way more than those pittly little coupons. 💖
@barrymoore9443
4 ай бұрын
In uk its £15 mini spend was £10 .still always been free shipping
@justwhatIsee25
4 ай бұрын
Get onto chat and type in 'reduce minimum order spend'. They waived it completely and Ive been placing small value orders less than a tenner still with free shipping. You can only ask
@barrymoore9443
4 ай бұрын
@@justwhatIsee25 thank you
@barrymoore9443
4 ай бұрын
@justwhatIsee25 you got any coupons or I. Or u bundles to get. If not thank you for your help
@konneeslittlecorner
4 ай бұрын
Thank you for helping a fellow viewer! You're hired! LOL💖✌️
@konneeslittlecorner
4 ай бұрын
You can ask customer service for any coupons that are available to you. Many have been successful in getting substantial discounts! 💖
@lindasmith2861
4 ай бұрын
I’ve never subscribed anything that they were out of, and they’re always putting stuff in my cart that I didn’t put in there, but I just delete it
@konneeslittlecorner
4 ай бұрын
It's good that you're vigilant about your cart contents! Temu won't get away with undesired purchases that way. Kudos! ✌
@louisegagnon1797
2 ай бұрын
Why don't I have a flag on my bar
@konneeslittlecorner
2 ай бұрын
I'm not sure what you mean. A flag? Your bar? If you are referring to the little flag net to your initial on the main page, that is associated with your location. At this time, TEMU doesn't have flags for all countries.
@HaulingPros1
4 ай бұрын
Know what Temu is doing now??? I tried to order a $15 Pet Playpen, in the Ad it said Local Warehouse, so I went to submit the order & got a message saying that I had to order at least $10 from Temu to get shipping, I was like what!!! So I added $10 more items that didn't say from local Warehouse, nope, still got a message saying that you need to add a certain dollar amount more, I was not happy, abandoned cart, deleted a bunch of stuff from my cart, haven't ordered anything since then, The issue is that this Pet playpen was being ordered from Temu, even tho it said Local Warehouse, But kept getting the pop up telling me that I had to order more in a dollar amount from Temu,, So my question is :: The items that say Local Warehouse, are those items not from Temu??? I'm going to go back & delete my whole cart,
@konneeslittlecorner
4 ай бұрын
Local warehouse items are not always from TEMU. Some are direct from the sellers. When this is the case, TEMU will still require you to do a minimum order for the free shipping. What you can do is chat with Customer Service and let them know you don't want to lose the item but can't spend the minimum order. Ask to have your minimum order waived.
@HaulingPros1
4 ай бұрын
Konnee, that's what I thought, local Warehouse = not from Temu,, but then why are those products on the Temu site??? Why don't we just shop our local Warehouse then?? I mean why would Temu do this as a business?? And along with the higher prices I just can't help but think that there going to lose some business, from a business standpoint it doesn't make much sense to me,,, Love your tips & tricks & informative videos Konnee,
@konneeslittlecorner
4 ай бұрын
Nothing on temu is from temu per se. It's all from individual vendors who either forward their products to temu for distribution or ship themselves. Some products are located in or near temu sattelite warehouses, and others are in warehouses closer or local to temu main location. It's simply storage location and the distance, not a place you can shop from. It gets further complicated when some vendors ship direct and don't put their products into temu warehouses.
@MB-jg4tr
4 ай бұрын
temu is going downhill. Now charging shipping fees. I'm about done with it
@konneeslittlecorner
4 ай бұрын
Temu doesn't charge shipping fees. Some individual sellers do. Temu only requires a minimum purchase amount for free shipping. Check the item that fees were charged for and see if you can find it from a different seller. ✌
@MB-jg4tr
4 ай бұрын
@@konneeslittlecorner there didn't used to be a minimum shipping amount either. And lately I've had problems with returns. It seems a good thing is coming to an end
@konneeslittlecorner
4 ай бұрын
The minimum shipping requirement started about 8 months ago. For those that are newer to TEMU, they may not have experienced life before minimum amounts. If returns are an issue for you, please check out my video on Refund without return, or drop me an email with info on what the issue is so I can offer you assistance specific to your circumstance. Temu is still a good thing. We're just not as spoiled as they made us in their first year. They're acting more like a business now and less like a flea market 👍💖
@jennp7
4 ай бұрын
Hi Konnee! Maybe you could help me with this? I’ll explain…. I have a whole order I did NOT receive. This was a large order totaling $105.81. The tracking says the order was delivered. I have contacted Temu multiple times now, they still are not doing anything to help me. I escalated and got a ticket created. In less than 10 minutes they came back with a decision saying they were not refunding me as they contacted the courier and they said it was delivered! Well I contacted the courier after this and they said there was no record of anyone contacting them regarding that tracking number. According to their records it was delivered. Well the bottom line is I did not receive it!! Usually there is a picture with the tracking showing it on my front door step, this time there was not. Hmmm?? I contacted Temu again, had another ticket created and got the same result in under 5 minutes saying they once again contacted the courier and it was delivered. I’m pulling my hair out!! What do I do? Who do I contact now? The $105 is a lot of money to be out with no items in my hands. I’ve also requested a supervisor on the chat and I’m continuously told there is not one available. Please help if you can. Thank you!
@konneeslittlecorner
4 ай бұрын
Hi Jenn. This is the scenario I covered in this video. You will need to be specific when contacting the courier. By PHONE (not email or text) ask the courier for a TRACE on the package and PROOF it was delivered to your address (e.g. picture, signature). Most couriers do not take pictures, that's an Amazon thing primarily. You also have to verify with the courier and TEMU that the tracking number matches to your address. Ask the courier to provide you with what address they have associated with that tracking number. Chat with TEMU and ONLY ask what address they show for that tracking number - and don't let them tell you 'the one you have on file'. Tell them you want a screen shot. Stop beating your head against a wall, because TEMU ceases to hold responsibility for delivery once it's in the hands of the courier. They can't refund you until the courier proves it did not reach you. It's the courier you need to hound - daily if necessary. Perhaps watch that section of this video again, make a few notes and then get in the couriers' face! ! ! ! ! You can do this! 👍👍
@jennp7
4 ай бұрын
Thank you so much Konnee, I knew you would have some advice. I’ll rewatch the video section and contact the courier again asking those specific questions. I’ve just been so frustrated cuz this was a large order and a large amount of money! I’ll update you how I make out! Thank you Konnee ❤
@konneeslittlecorner
4 ай бұрын
Yes please, keep me posted! Most frustration comes from not knowing how to resolve an issue. Been there. Crossing my fingers for your success! 🤞
@konneeslittlecorner
4 ай бұрын
Any update Jenn? Let me know please. It worries me when any order, large or small, is misdelivered.
@janets8209
4 ай бұрын
You’ve taught me a lot appreciate it. I keep getting the spinning wheel . Free items. Then it says you have to spend $45.
@konneeslittlecorner
4 ай бұрын
Yeppers - the wheel is bait to get you to spend. I just ignore the dang thing. ✌️
Пікірлер: 133