John Rossman joins us to discuss Amazon's #LeadershipPrinciples, becoming more #CustomerCentric, building your own leadership principles, and much more.
John Rossman is the Managing Partner of Rossman Partners, where he gives keynotes, and advises leaders and boards on digital strategy and innovation. John is a former Amazon Director who helped launch and scale the Marketplace business, and also ran the Enterprise business.
Check out John's new book, The Amazon Way: Amazon's 14 Leadership Principles: www.amazon.com/s?k=The+Amazon...
Subscribe to our channel for weekly videos on strategy & leadership ► / @smestrategyinc
0:00 intro
1:23 about John and his background
4:16 pandemic changes to manage
6:45 the problem space vs. the solution space
8:13 multi channel experiences are the future
10:06 leadership principles for the hybrid world
13:17 becoming more customer centric
15:59 separating your employees from customers
17:39 process of building your own leadership principles
22:26 the risk of rules, metrics and goals
25:16 mechanisms to help live your leadership principles
30:42 aligning strategy and expectations
33:02 is Amazon too big to fail?
38:30 where to get a hold of John: / john-rossman
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