I think Joyce's departure is well overdue. Qantas needs to focus on its product, bringing back the premium experience. Stop using covid as an excuse for everything!! If they had focused on running an airline instead of LCC level cost-cutting, politics, and attacking it's customer base, the airline would still be going strong.
@Logicalstu
Жыл бұрын
Joyce leads a greedy toxic corporate culture. He needs to go.
@ottottotto980
Жыл бұрын
@@Logicalstu It's expected he will go by the end of next year, according to his contract and recent talks about succession.
@DanzoSan
Жыл бұрын
The thing is he walks away with well over a Hundred Million plus and no responsibility nor any consequences for destroying the airlines reputation. He just gets to sail off into the First Class for life sunset. What's to stop his replacement from doing the same when they see how successful the Joyce blueprint is for themselves and the own bank accounts?
@neverleftthe80s29
Жыл бұрын
Totally agree, time for a complete change at Qantas.
@Lukeyyyyy240
Жыл бұрын
@@neverleftthe80s29 A packet of cookies is not worth the $100+ premium each way with Qantas over their OWN low cost option Jetstar.
@danielsoutham167
Жыл бұрын
In 2011, Qantas left me in the US without bags for a week. I saw them on return to Sydney. Joyce had gutted the baggage services then and all I got were excuses from an overworked offshore call centre. I put in a complaint and all I got was an excuse email 6 months later. I haven’t flown them since.
@martinstallwood5799
Жыл бұрын
Greef enterprise rules. Me, myself and I. Oops forgot the shareholders. Bugger the customer. Greedy executive and shareholders about sums up the situation.
@martinstallwood5799
Жыл бұрын
Sorry. Greed enterprise.
@boeingdriver29
Жыл бұрын
Spent 36 years there and watched the airline turn from a fantastic service orientated airline into a penny pinching short sighted operation under Geoff Dixon and that was further exacerbated by Joyce. If you ran an internal questionnaire of Qantas staff asking what they thought of Joyce I could pretty well guarantee it would be unanimously negative. The man is very much disliked.
@ricgstevens
11 ай бұрын
How prophetic your comments are. I heard from a reliable QF employee that the day after the former CEO resigned, he promptly jumped on an Emirates flight to Dublin. One way first class ticket. Me thinks former employees and disgruntled customers were going to come after him for leaving our once proud airline in tatters. Somehow I don’t think he’ll now call Australia home.
@killerroy23
Жыл бұрын
I grew up with Qantas and its sad to see it in this situation.
@michaelosgood9876
Жыл бұрын
Qantas will be back. Give them a few years & a shake-up at the top. That's what's required.
@ytlurker220
Жыл бұрын
Who didn't grow up with them? You'd have to be over a century old to not have hahaha
@ytlurker220
Жыл бұрын
@@michaelosgood9876 qantas knows no end to greed. They won't stop bean counting any time soon.
@lotdez_
Жыл бұрын
honestly sad all of this has happened to my favourite and national airline
@292Artemis
Жыл бұрын
This is very sad to hear...Flew long haul with Qantas in 2012 and it was a great experience even in economy. I hope that their management is going to change so they can return to their great service.
@nawinbravs
Жыл бұрын
Same situation with JetBlue. They bought-out the most senior crewmembers and now you have American Airlines #2.
@ceezcet4838
Жыл бұрын
Since the four corners program, I have refused to fly Qantas or Jetstar. I used Jetstar twice this year and both times my flight back to home was cancelled. With no warning.
@sainnt
Жыл бұрын
As long as the shareholders are happy, CEO's tend to be safe in their jobs. The only way they will listen to the general public is when the company starts losing too much money. Sad, but unfortunately that's what happens in the corporate world. Cash rules everything.
@wilburfinnigan2142
Жыл бұрын
Glad to see DJ finally had the balls to tell it like it is at his native country's national airline !!! Hope in the future he avoids Qantas !!! Poor management has destroyed many great airlines....
@stevemcintyre4398
Жыл бұрын
From my experience IMO, CEO's down to their executives are covered in a layer of Teflon where nothing sticks. All blame and no responsibility where the one's who suffer are dedicated staff and the paying customer.
@ZambaCine
Жыл бұрын
Well said DJ. We all know who is responsible for the cost-cutting..... which has caused the problems we now see and experience. It's going to take ages for Qantas to regain it's reputation, if they ever will. Upper management has stuffed up everything, for off-loading their long-term experienced staff and transferring their work to 3rd party nameless contractors. My latest travel in Qantas regular economy, my meal was served in a cardboard box.... real classy.
@l2etranger
Жыл бұрын
I kinda get it why he hangs on to the national carrier status of the airline. It could be that, due to its geographical location, Qantas has no other choice but to succeed, the company has to find the right path to overcome the lingering pandemic effects. Decisions made early on applied too much stress on the inexperienced personnel that was kept when established seasoned employees would have been more useful and creative to respond to needs from this unprecedented global phenomenon. But it is what it is, businesses have one mission that is to always find opportunities to cut down on costs, and figure out solutions later to emerging problems.
@TexMexTraveler
Жыл бұрын
Thanks for the video. I'e been watching your channel(s) for a while, and enjoy your perspectives. I work for one of the major US airlines. However, this video, unlike your others, seems more personal, more of a public complaint, many airlines had similar issues both in their respective country's and at their international destinations. A confluence of logistics, human resources, the pandemic and other factors created the perfect storm. Airlines didn't have a playbook to go off of on how to handle these unprecedented times, so they did what they thought they could, each with their own capital, resources and abilities. Anyhow, love the new channel here as well as your original one. I'd love to hear from you if you ever need any US based airline info.
@jasmadden437
Жыл бұрын
Outsourcing of workforce, aircraft maintenance, ground staff, catering, contact centres and international cabin crew. So sad
@ronaldcharan2705
Жыл бұрын
I love Qantas. I'm sure they'll be great again. Just hitting a few bumps right now.
@richysuphiy
Жыл бұрын
Excellent commentary!!!👍👍
@saxongreen78
Жыл бұрын
I was a kid in the 1980s - I was quite a patriotic boy and QANTAS / ABC / Aussie pop music and comedy were a source of national pride. Hmm.
@eduardoh1316
Жыл бұрын
The problem lies in trying to 'satisfy' shareholders and the market, both of which are hopelessly myopic. Also, Qantas really does rely on having a captive passenger market. The balance is between giving something to the financiers in the relatively near term, whilst getting them to understand the long-term value of intangibles like corporate knowledge, customer satisfaction, and ultimately brand value. If you get it wrong, then a company can protect the bottom line by reducing costs whilst simultaneously trashing their bottom line through poor service. Who is more important - shareholder or customer - ultimately the best management finds ways to satisfy both at the same time. It is not unreasonable to suggest that current QF management has that balance wrong.
@tonyreid833
Жыл бұрын
His political links and woke policies rather than run a business for all of his customers is another reason
@RobertB56
Жыл бұрын
It's not really the national carrier it's now a publicly listed company with many shareholders,it doesn't have any government ownership whatsoever.
@MVHens
Жыл бұрын
I will have my personal experience next April. We added an extra night in the hotel, to avoid a short transfer between flights.
@paulchamberlain2067
Жыл бұрын
Been a Platinum member for best part of a decade used to love Qantas and be proud as an Australian to fly with them. No longer the case, feels like the service has been gradually deteriorating over that whole period. The customer service during COVID and since has been pretty awful. The prices they are now charging are ridiculous seeing as the service has not improved much. The fleet is ageing, the lounges in the main feel tired including the First class Sydney flagship lounge and the meals and drinks onboard are a shadow of what they used to be. Added to that the unnecessary virtue signalling and delays and you can understand why I just booked 2 Round The World Trips with Star Alliance! If Singapore Airlines lives up to the hype that might be it for me Internationally.
@MadMatty72
Жыл бұрын
Same Mgmt issue runs thru entire industry (manufacturing and airlines) unfortunately :(
@buzz7927
Жыл бұрын
After being a lifelong supporter and Platinum member of Qantas, I can only agree with your comments. It has really gone backwards in the last 4 years. I have had several flights in the last 10 months but have chosen other airlines due to the continued poor and very expensive service. I recently flew to Chile in business with Latam , the cost was $12,250 with Latam but with Qantas charging $37,000 for the same code share flight. I will no longer fly Qantas unless there are no other options. Management have really dropped the ball when it comes to Customer Service and value for service offered. Good buy Qantas.
@friendship9904
Жыл бұрын
Thanks for Lib party that support people like Joyce and it's all about share's even we were in lockdown Joyce got pay rise every year
@markwaite5265
Жыл бұрын
The question has to be "recover to where?" Long gone are the halcyon days of a full-service airline where you would have a full meal served whatever the route (remember the ads for the business men sat in the taxi knowing they'd be fed on the way home?), however the major issue is that Qantas - if anything - has priced itself of late above where it was even just pre-pandemic: that it is it continues to hit the hop-pocket as a premium airline while its service struggles. Do you expect to be able to travel at the times and on the dates for which you've booked? There's a chance you won't: as Qantas becomes less of an airline and more of a virtual travel agent, with you taking flights on partners for which Qantas is often failing to pay within the prescribed limits of their agreements. You aren't ticketed and - as Qantas fail to notify you of the issue - its only when you come to check-in that you discover you've paid for something that is nonexistent. Do you expect there to be staff to help you at the airport if something goes wrong? - No, they've been sacked, you have to join the infamous call-centre queues. Do you expect there to be sufficient fleet redundancy such that if a plane goes unserviceable you'll still fly at your allotted time? Nope they're now running like an LCC and it will be time to hit those phones and pray it will be sorted in time for that appointment. Do you expect to fly at your booked time? Unlikely ... In an effort to "recover costs" Qantas continues to perform flight rationalisation, that is it will cram as many passengers onto certain flights and cancel others. This can often result in challenges for customers where connecting flights are timed to depart before the incoming flight arrives, so even if you don't mind behind leveraged into the middle seat at the back of the plan when your original booking had you aisle at the front, you still have to ...., yes, wait hours to talk to a call centre .... inorder to be able to get from A to B to C ... All of the above lead to a downward spiral where the customers become increasing disappointed, front-line staff bear the brunt of wannabe-passengers frustrations and customers see little value in paying a premium for a very subpar experience, with both deciding that they are better served elsewhere.
@shutcapybara1142
Жыл бұрын
As a long time customer I agree that qantas has declined that being said post and pre pandemic it’s quality that it provides is better then ever other airlines that fly around the country with the closest competitor virgin being far worse
@ssisakl
Жыл бұрын
You haven’t talked about their aging fleet too
@firstnamelastname-ys3mz
Жыл бұрын
I booked a business class holiday for my wife and Me at Christmas Only to to find last week that Qantas had changed our tickets to economy class without telling us and without giving us any refund it took four hours attempting to speak to people who had no grasp of the English language that this needed to be rectified good luck any foreigner gullible enough to ever spend money on Qantas
@kitatit
Жыл бұрын
Getting rid of the evil toad Joyce is a start. I think he has possibly seriously damaged the entire industry. Many staff won’t come back after being treating like trash. My FIFO flights in WA have about a 70% chance of being seriously delayed or canceled. Often saved by Virgin replacing the flight. Disgusting!
@grahampaterson9516
Жыл бұрын
Will not fly Qantas whilst Joyce at Qantas & Jet Star. He has taken the heart “The Spirit of Australia “ out of Qantas & Staff.
@Basman59
Жыл бұрын
As is Qantas so to are Boeing - failed to recognise the value of their brand niche. Seems Joyce just wants to ruin, check that, Joyce has ruined the brand. He cannot fathom that to preserve the brand customers who are now paying top dollar probably would do so, if they received better treatment same can be said of staff. But he would rather obliterate the brand and make a short term profit. How he is able to maintain his stature is beyond me, and as for ScoMo's handout that basically bailed the airline out and got nothing in return only perpetuated his tenure. Frankly, there is no way back for QANTAS nor Boeing they both sold out in different ways - clearly neither care to read Porter or understand the value of niche branding which both had in spades. To go from the heralded airline it was to this is shocking. Unfortunately Australia is burdened with four crap airlines domestically little one can do than to take a train. Fortunately, international airlines choices are abundant.
@khava007
Жыл бұрын
Alan joyce..next boss of air vanuatu??
@klauskainzinger9978
Жыл бұрын
QANTAS for me is just the most expensive and arrogant airline out there. If I can avoid it, I will never fly QANTAS. We got an unbelievable and very disappointing shock when our family (parents and 2 kids) wanted to book flights to Germany with QANTAS. Since I had 100s of thousands flight points, we thought we could use them for at least one ticket completely (to save a full ticket price). But to our shock and disbelieve, this deal would still have cost us $1000 more to pay than flying complete without points with Singapore Airlines or Cathay Pacific. Even now, we want to fly to Seattle next year, and yet again QANTAS is the most expensive carrier by far. And I don't believe for a second that their service is better than the other carriers. It's just more expensive so QANTAS can pay their CEO's those exorbitant salaries. Wake up QANTAS shareholders, get rid of that greedy management
@K-SD-DAD
Жыл бұрын
I spent 6 months in Sydney. Not sure where all the hype comes from, to me it felt like a country side, with the exception of the CBD, with annoyingly small, narrow streets. Tolls everywhere for an already expensive city. Had a hard time driving Company's Hyundai Palisade, specially in shopping malls with underground parking. Sydney's airport is antiquated, small and in need of a complete overhaul. Stay away from Virgin Australia and Jetstar, by far the worst airlines I ever flown.
@tigertiger1699
Жыл бұрын
I think you’ll find it’s the passengers that are paying for it all
@JoseBrenesAU
Жыл бұрын
Which business school teaches to make profits by savage cost cutting and in the process turn your goodwill from very high value to zero. You can always tell incompetent people are in charge when they think a business that depends on rigorous systems and process to be able to slot people in out like you do at businesses that do not require high level of training. Wonder how Milton Friedman would explain how capitalism can fix this.
@petercunningham3469
Жыл бұрын
Chairman Joyce !
@eddieo4156
Жыл бұрын
Oh wow
@rondarton4049
Жыл бұрын
And Qantas owned Jetstar is even worse. AJ needs to go before it's too late.
@petermillar9022
Жыл бұрын
Allan Joyce, CEO Chief Excuse Officer
@wwooww63
Жыл бұрын
the name Qantas meant something years ago, if you were flying no other airline but Qantas spent a lot of time flying around Australia the last 30 years Qantas for 22 years and brilliant then anything else for the last 8, because anything else was far better than Qantas even tiger it isn't Qantas its cheap and nasty, its 2 dollar shop flying , they should chance the name until they are ready to bring back the premier airline it was
@robinsattahip2376
Жыл бұрын
Hope they cost-cut their way out of business.
@pauljohnson3401
Жыл бұрын
I am Australian. I would never fly Qantas and I say it is a lousy company. If anybody wants a good company to fly with try Singapore Airlines.
@cs5842
4 ай бұрын
I wont fly this price gauging shitty airline ever again.
@Greenfist007
Жыл бұрын
Get rid of AJ and the entire board without there bonuses.
@perrycorn2789
Жыл бұрын
I worked for a company that we did push backs for QantasLink and the is a cult group I was ask to join and what is said there stays there and it is for all the gay groups tjat work for qantas and they fly you anyware in Australia to sysdney for party’s and I was shocked what goes on it’s so gays can met gays etc and accomodation pairs for and I sent an email back and told them I don’t join cults and I’m not gay
@sydyidanton5873
Жыл бұрын
I loved my career at Qantas, I had flown for a couple of other major airlines prior and my time at Qantas easily eclipsed those. The safety culture and training standards were superior and incomparable. Our aircraft were so meticulously and magnificently maintained they operated like new regardless of age, they also commanded the highest resale values as a consequence. The top job rightfully ought to have gone to John Borghetti, he was perfectly groomed for the role and he knew the airline intimately. I believe he would have been committed to protecting the company along with nurturing and growing it into an even stronger carrier other airlines envied. For reasons unknown the once mighty airline was placed in the guardianship of an incapable potato, so out of touch and dispassionate he doesn’t even have the decency or respect to pronounce the company's name correctly! His experience was a classless domestic budget carrier, he should have taken that experience back to the bogs he slithered out from to his own flag carrier Aer Fungus! He surrounded himself with an equally incapable crowd of sleazy sycophants who collectively have eroded away all our tremendous irreplaceable standards, values, culture and authentic commitment to excellence. They have wasted obscene sums of money on useless failed projects and destroyed all that was great. We always had a fleet of aircraft with a higher purchase price but the superior return on investment made it worthwhile with durability and reliability. Excellent quality aircraft that hold their age like no other, safe and unbeatable. I still fly with Qantas out of nostalgia, but airline becomes less and less familiar, as has the once instantly recognisable iconic kangaroo that proudly graced our fleet. It has become a dismembered and dysmorphic rodent-like image, along with uniformed crew/staff wearing cheap and unflattering-of-most ages and shapes, poorly tailored garments with a loud colour completely incongruous with both the airline and our nation! The rich quality of everything has been stripped out and replaced with classless cheap poor quality junk. Form the soft and hard product always showcased luxurious quality, every touch point and service item representing the style and class our discerning international guests expected and were not disappointed by. It is deeply saddening to see the personality, style and charm of Qantas replaced with a poor knock-off quality, one-size-fits-all blandness that could be any dull and forgettable airline. We have paid a far too higher price for the destruction that slimy little man has caused! I sincerely hope when that spud is replaced and not a moment too soon, the next leader will have an authentic passion for Qantas specifically, and do their utmost to restore the sparkle and pride back into our once mighty airline with a quality fleet befitting of the same, made up of aircraft showcasing aviation excellence vs the cheap transporters currently bearing our airline's name.
@tarantulamusic6166
Жыл бұрын
as for many airlines with similar problems (like Lufthansa): the fish stinks from the head
@erlstone
Жыл бұрын
I was once a platinum frequent flyer... and rack up so many miles I was awarded "member for life".. and then they rescinded the status of "life".. at the same time (around 2010) it became clear that the tone and manner was arrogant and customers were some how taken for granted... and now we see their true colours... budget reality at premium price
@mnewm21
Жыл бұрын
they actually have a member for life status at all levels other than platinum one. Don't know when they brought it in (or back) I am Gold for life and about to become Platinum for life so am unsure of this part of your statement but the rest yeah well until the shareholders vote him out I don't see him leaving and it would seem that the institutional shareholders love his "attitude".
@kevy787
Жыл бұрын
As a long serving X employee of Qantas its sad to see the airline I once loved working for go to this but as mentioned it's not the employees fault but corporate greed.Its a joke to say that they are trying to get their experienced staff back well there is one here in Perth with over 35 years experience that keeps getting knocked back from Qantas so they can't be that keen to fix things
@ytlurker220
Жыл бұрын
Countries like ours need to start having a serious conversation about corporate greed. It's a menacing cancer stripping good working people of what they deserve, and it's metastasizing out of control.
@Dave_Sisson
Жыл бұрын
After this video, I think DJ will be flying Virgin or Rex within Australia, because even if he wants to, Qantas may well refuse any bookings from him.
@MiturBinEsderty
Жыл бұрын
He barely flies. Lol
@julosx
Жыл бұрын
Outside Australia, there's still Emirates or Singapore Airlines to do the job.
@StephenFogarty2023
Жыл бұрын
Aren’t “ Bonza “ starting to fly soon, with their 737 MAX aircraft ? What could possibly go wrong with a MAX aircraft ? 🤷🏻♂️
@paulshields2220
Жыл бұрын
@@StephenFogarty2023 you’re the problem. Boeing fixed the issue and now pilots have additional training on the new system implemented and FAA is overseeing plane manufacturing now that Boeing lost their ability to self certify.
@bar10ml44
Жыл бұрын
The max is a disaster. An old airframe with massive engines stuck on. The cover up at Boeing was disgraceful. I do not travel often but in any future trips between London and Melbourne it will be not be with Qantas nor will I board any Boeing aircraft.
@Starcraftmazter
Жыл бұрын
The fact that AJ hasn't been sacked really shows you how corrupt the board is, and how much it's a private club of execs all looking out for each other. No intelligent shareholder would support AJ or buy this stock as it's doomed in the long-term due to the cascading problems Qantas has. At best, it can hope to rebuild itself from scratch over time - the problem is, there is a significant disconnect between their pricing and the product they offer. It's no wonder SQ continues to carry the most Australians internationally, despite only really flying in one direction away from us.
@petermillar9022
Жыл бұрын
which was due to the re-negotiation of routes under joyces watch that allowed Qantas to fly less international flights
@rais1953
Жыл бұрын
Alan Joyce owes me a trip on Jetstar cancelled at the beginning of the COVID emergency. I don't dare use it at the moment because I can't be sure Jetstar/Qantas won't strand me somewhere overseas with a cancelled flight and no way of contacting the airline. They say I have to book a flight with the credit by the end of next year or they'll cancel it. "We've got your money, we'll keep it thanks."
@garykerr6499
Жыл бұрын
I too, have had flights cancelled by Qantas and it took 11 calls and 9 emails to get it reinstated. Following a 2 hours schedule change, I cancelled 2 legs of an international itinerary and am unable to get reimbursed because there is no mechanism for this to happen. The phone help desk is of no help and the web-based complaints system is unresponsive. How long before this culture of no-care results in a catastrophic incident? Qantas is in trouble.
@jonathanmayor3942
Жыл бұрын
Like Swissair, ones the proud of my country than in backroute because of miss management. The managers are the problem, not the little employee at the front line or the customer...
@musteila6789
Жыл бұрын
Actually, the 'Politik-Filz' was another key factor as well..
@StephenFogarty2023
Жыл бұрын
Totally agree Could u advise more info about Swissair, so that DJ can post a video with a massive rant about Swissair. 🤷🏻♂️
@musteila6789
Жыл бұрын
@@StephenFogarty2023 There is documentary called 'Grounding - Die letzten Tage der Swissair'. Besides telling the story of the grounding itself, the movie gives also an insight on the connection between the airline management, politics and banks, the so called 'Polit-Filz'. I guess, that the grounding of our proud national carrier has left some scars in the Swiss society even up to the current day
@jonathanmayor3942
Жыл бұрын
@@StephenFogarty2023 I don't remember it because I was 2 when it happened... But Thanks to the 2 other guys who commented, there's the documentary "Grounding" of when happened and it's translated into English but what I remembered, is it was the same miss management buying some bankrupt airlines, doing it the swiss way, and hoping they came back up... The strategy of doing some hub and spoke on steroids by bringing all the others into Switzerland and using a giant plane, (btw some of the ones who crashed our company went to Etihad and did the same and, you know it, crash the one... Some never learn...) And finally, the competition and low cost where Swissair couldn't charge 500 for a Geneva London... That's all I remember and what my father told went he was laid off like other experience employees bc he was too expensive... 🤷♂️🙌
@jacobzimmermann59
Жыл бұрын
The little employee at the front line is very much the problem at Qantas, as much as the (mis)management. Rude, entitled, unbothered to help, their attitude and mentality is an integral part of everything that is wrong with Qantas.
@Simsy5861
Жыл бұрын
Having suffered at the hands of both Qantas and its subsidiary Jetstar, I won't ever fly with either company again. When travelling overseas it's much easier and far more reliable to fly with Emirates, Singapore, Qatar, or Cathay and the service has far surpassed that of Qantas now. Don't need qantas anymore. Their prices are also a disincentive considering their poor performance.
@margarita8442
Жыл бұрын
They charge premium prices, passengers expect premium services !!
@slypear
Жыл бұрын
Best reply
@ozriderone
Жыл бұрын
Firstly, I just wanted to say a huge thank you for this video. It almost brought me to tears to hear how my beloved airline has fallen. I have also experienced this firsthand. Back in April, I had a flight booked from Melbourne to Perth to go and see Family. Unluckily, in the days before the flight, I fell unwell with the flu and couldn’t fly. I spent upwards of 16 HOURS on the phone with Qantas, trying to get a rebooking. In the end, they canceled my flight without a refund, and I had to spend A LOT of money to rebook a Melbourne to Perth flight, via Sydney. Despite this, I love Qantas and have had many excellent experiences with them in the past many years and I truly hope they can return to their former glory. Alan Joyce is the problem, he has to go before they can do anything towards fixing a once great airline. He has long outstayed his welcome, and a replacement is long-overdue. Thanks for a great video as always DJ, this was an emotional but also important one to see
@ThePeperich
Жыл бұрын
Hope that you are alright again. That you are frustrated is human, which kind of ticket did you have? I‘ll may be travel to down under and try to understand the system of booking their (not just use a website hehe). So a kind of „flex“ / „full price“ ticket - kind of rebookable even on day of flight or the day before? Then you should fight. I had a kind of your issue here in Germany (with our excellent railway. They sadly offer tickets through Europe nowadays in a pricing system like airlines do -> Two travel classes and four ticket booking underclasses (plus offers, frequent traveler cards, rebates … complicated if you like to safe money, even for citizens and frequent travelers). Overall the rule is, that the cheapest offers absolutely no refund but mega rebate and standard price („flex“) allows you travel when you like within month or even years sometimes. But some of the cheaper allow rebooking for frequent traveler or until the day before plus paying fee -> and so on. „Small prints“ as I say are the factor. In the end got the money back and vouchers; just wrote an letter (yeah paper!) to the main center and showed them their own regulations. Whish you luck, may be they will at least offer vouchers or sth like that to make a great customer happy (again)!
@ottottotto980
Жыл бұрын
You should lodge a claim with the ACCC, if they themselves cancelled your flight, and you don't get a refund
@ytlurker220
Жыл бұрын
You don't have to suck up to a faceless corporate giant. Qantas isn't what it used to be, and never will be. The profit chasing is ingrained.
@darrenharband4072
Жыл бұрын
The tip of the iceberg can trace back to around 1997 when Qantas decided to get rid of a large group of apprentices (myself as one) who were finishing their indentured apprenticeships. Historically Qantas typically kept the majority of their apprentices offering them full-time work as "Journeyman" due to the amount of training and investment put into us, Apprentices. I remember we were all called and told to meet at the LAME training center. We gathered and went inside all unaware of our fate, told to sit down by Managers we had never seen before. One manager walked around with a box asking for and collecting our company ID cards, and another followed handing out a letter to each of us detailing what was happening whilst another manager was verbally reading the letter out loud word for word that Qantas would not be offering us ongoing employment and we were not allowed on the jet base. Being young it was definitely a WTF moment for all of us. Not only was I and my apprentice colleagues were given the boot they also targeted personnel that was close to retirement and had been at Qantas a long time. Since May 1997 I have seen and known many people that were once Qantas proud and were also shown the door (with payouts). Sadly, I do wonder why anyone would want to work for Qantas these days.
@shaneblackwood9052
Жыл бұрын
Dude I wouldn’t even consider driving a truck for them. Qantas Freight is like something out of the third world.
@carrisasteveinnes1596
Жыл бұрын
I am surprised those "managers" walked out of that meeting alive...
@Mustang00007
Жыл бұрын
Mate that is sad as you say getting rid of apprentices agreed, some people don't fit in the culture. But they should have been weeded out long before the tenure finished.
@ytlurker220
Жыл бұрын
Qantas has a lot of history with these tactics and unfortunately it looks as though it's spreading through Virgin Australia. The bean counters over at Bain Capital are known for being predatory in the US.
@gerrymccartney3561
Жыл бұрын
If you have lost your reputation for a quality service it is very hard getting it back. Especially if you have treated your staff as excrement.
@philliphunt5348
Жыл бұрын
Qantas needs to focus more on running planes than virtue signalling. Some of the staff, not all, were so arrogant. I flew Mel to Bris to Regional QLD last weekend and back and had no problems what so ever. Flights were on time, baggage arried, meals were great. I flew Virgin 😂😂😂😂😂
@stevensmith8876
Жыл бұрын
Alan Joyce is a homosexual from Ireland. I would prefer a homosexual from Australia.
@spinem4u
Жыл бұрын
Allow overseas airlines to fly domestic sectors That will clean our Qantas
@davidleavold9091
Жыл бұрын
How can CEO’s JUSTIFY OVER 500 times the income of the normal worker, they are treating with absolute contempt, as I see it as a small club of people that are taking Employees and ShareHolders for a ride, it is CEO’s in general.
@gregculverwell
Жыл бұрын
I don't really care what a CEO earns or what the pay disparity is. BUT they have to earn their keep. This man has sold the long-term viability of his company for short term profit - much as Boeing has done. He is less than worthless. A pity that modern shareholders only care about next quarter's results.
@lenardill4851
Жыл бұрын
wont be flying Qantas until joyce is gone and the airline returns to a culture of safety and good service. That means a reversal of out sourcing and a management team that respects the skill dedication and experience of its workforce
@johnernst8718
Жыл бұрын
Executives never admit when they make a mistake; even as they're being walked out the door.
@Yeviscount
Жыл бұрын
Outsourcing goes to the cheapest bidder. They then try to make massive profits. Cheapest way out is to downsize staff. Who suffers? Everyone. Oh except Joyce.
@r12004rewy
Жыл бұрын
Such a shame that management can make such huge mistakes that reflect on the work force who have to face the public, BA have had similar problems but seem to be getting back on track now so hopefully all will come good for Qantas.
@johnmiller622
Жыл бұрын
Having worked in the Aviation industry for 37 years and recently taken early retirement I really want to support a local airline but not with all its problems which is sad. Having recently flown with Air Canada not only was there no issues but they were a lot cheaper.
@anthonywatts2033
Жыл бұрын
Just wait until you are on Air Canada and something goes wrong. You'll find out aptly how much they care. Also the level of govt support Air Canada gets is huge.
@craigking7067
Жыл бұрын
Been Platinum with them for 20 years…I avoid them as much as possible…prices are the highest in the world and service and reliability atrocious
@cbin98
Жыл бұрын
I never understood the Qantas bashing every airline in the world has faced exactly the same issues. Alan Joyce won't be going anywhere as long as the company is performing well which it currently is. The airline has now return back to profit and the share price has increased. I guess at the end of the day if you don't flying Qantas Don't Fly them it's simple
@ldnwholesale8552
Жыл бұрын
Leprachaun Airways. Most expensive and these days understaffed. And what staff they have have no idea.
@leosheppard8517
Жыл бұрын
About time an out of touch CEO - Alllan Joyce, got real and left QANTAS! Claiming bonus for failing business.
@Spike_au
Жыл бұрын
The baggage handling situation has gotten beyond a joke. Often waiting an hour after landing to receive baggage on domestic trips.
@robertgilbert4392
Жыл бұрын
Alan Joyce should hold his head in shame what he’s done to Qantas he should take responsibility as he is the head of the company and stop blaming everybody else and get this great company back on track
@Kiwibikerbuddy
Жыл бұрын
Sadly, it's happening in a lot of airlines now as decisions are made by the bean counters & not the people with true airline knowledge. Airlines were once great when the people who were the top management were people who had worked their way up through the ranks of an airline gaining a wealth of experience & knowledge & made informed decisions. A lot of top tier staff have no airline experience at all & their qualification is a university degree. When the focus becomes short term or immediate monetary gains, then experience & knowledge is lost. When the focus becomes profit over customer satisfaction, then an airline places itself on a slippery slope. Airlines are asking a lot of their customers these days; long journeys in single aisle aircraft & marathon journeys in widebodies, yet the service overall is degrading (lots of little indicators everywhere), while the airlines expect their customers to keep paying increasing inhibitive airfares. Focusing on money (yes, greed) rather than product & excellence, is inviting disaster. In more ways than one.
@oahuhawaii2141
Жыл бұрын
Qantas management is running the company like a newly established budget airlines going through growing pains, but the company charges its customers the price of a premium carrier it once was. Qantas execs must decide if they want it to remain the premium service of its recent past, or become a low-cost carrier. Only then can customers decide if that's a product to purchase.
@Kiwibikerbuddy
Жыл бұрын
@@oahuhawaii2141 Interesting. Appears QF management, accountants & marketing staff who receive excellent remuneration for their cost saving yet profit making strategies & ideas are all in collusion. Sadly, they forget the people who pay their salaries are the very ones they now rip off.
@notathome13
Жыл бұрын
Qantas has gone woke with unicorn Joyce and fast going broke. His term is up, we all see it but the board dose not.
@clazza65
Жыл бұрын
Get rid of the Leprechaun and put a qualified, an experienced, Australian in charge.
@witsend008
Жыл бұрын
I used to buy every year at least 8 long haul tickets from Qantas. After the airline discriminated against staff and customers that did not wish to get an unproven Vaccine into their bodies I will never spend a cent on them.
@Puppydoug
Жыл бұрын
Oh poor precious little YOU. Back when Covid was REALLY hitting the fan, if I was going to fly on a plane, I wouldn't even CONSIDER it unless ALL passengers (including myself) were vaccinated. Have you bothered to get vaccinated yet? If not, I hope not one cent of my taxes are used to keep you alive as you struggle for breath in ICU. Selfish pr*ck.
@doristan1748
Жыл бұрын
As a customer, I will avoid qantas, the CEO needs to step down,
@fredflintstone7061
Жыл бұрын
I love Qantas, its our airline, it makes me sick to my core what has happened to Qantas. Just the sight of Alan Joyce makes me sick as a paying customer and the Board also needs to go, the all do not understand what their customers are saying. It wouldn't surprise me if Qantas was only minutes away from an aircraft disaster given all its cuts and outsourcing.
@pauljowsey7511
Жыл бұрын
I hear what you cannot say Fred
@benjaminlamey3591
Жыл бұрын
As they say in germany, the fish always stinks fron the head ...
@adsalvo
Жыл бұрын
The only real hope is for the entire board to be refreshed, in a so called lucky country surely we can find a CEO within Australia who can show the respect the airline once commanded
@mikestone9129
Жыл бұрын
Qantas used to be my airline of choice for many years. But not anymore. I won't fly them again as long as Joyce is CEO. He is destroying the airline, and no one is stopping him. What a shame.
@raymondleongdiva
Жыл бұрын
It's sad indeed. I flew Qantas in late July to Australia from Singapore and back...I was lucky no incident except an hour delay in baggage claim in Sydney. My domestic flights to and fro between Syd and Adelaide were great too. So I was lucky but after watching recently an Australian TV documentary I am disgusted at Alan mgt style and the arrogance that he is. I guess no more Qantas for me until it's culture changed to her former glory. I must say the flight attendants were great!
@alexp3752
Жыл бұрын
Sadly, nothing great lasts forever. I was affiliated with Swissair for many years. When that fine carrier failed it was an emotionally troubling experience, a dream morphed into a nightmare.
@craigmoy5457
Жыл бұрын
Lifetime gold member of Qantas, I went to Thailand for some Golf a few weeks back and flew Malaysian, losing planes does wonders for ticket price, that said Qantas was about 60% more even if it had been the same price I still would have gone Malaysian as I needed my golf clubs to arrive and was going to go with a one world airline. Friends recently went to NZ for a weeks skiing, their gear arrived day 9, Qantas apologetic confirmed it was found and sending back to Sydney, it was then lost on return never to be seen again. We all know the buck stops with the little irishman, he gave the Board what they wanted a low cost airline, unfortunately that now comes with the reputation as well, in the meantime he will skip of with the $100's of millions he has been paid.
@collinbeveridge317
Жыл бұрын
No better than the political environment that is destroying the very soul that was our Australian identity.
@philipbrailey
Жыл бұрын
If you catch QF2 from London to Sydney, the wait is agony while only two staff check you in.
@dequanclarke4691
Жыл бұрын
Get rid of Alan Joyce get a new CEO
@laszlolivelife2753
Жыл бұрын
You can take Qantas out and place other multinationals in its place and find the same issues, the company I work for is facing the same issue but they just cant see it. the last CEO figured it was a great idea to get rid of old staff and bring in younger staff the only issue is that they have no experience and don't stay long huge staff turn over impacts productivity and service
@vincentburrowes9243
Жыл бұрын
There is a pub rumour going about in Australia that Allan Joyce prefers to fly with the Royal Australian Air Force as they have very competent management and their baggage handlers are dedicated service personnel who don’t lose bags! Every time Allan Joyce looks at the mirror, he is looking squarely at the person responsible for leading Qantas. The quality of corporate decision making, strategy and leadership has a massive impact on employee morale.
@robertleonard2683
Жыл бұрын
Wow. Tell me what you really think...
@sorosaltgaming
Жыл бұрын
It sounds like they on purposely try to make the airline fail
@nigelhorsley7395
Жыл бұрын
All about the bottom line, keeping the precious shareholders happy. Qantas became complacent and the middle Eastern and Asian carriers overtook them in a lot of ways including price.
@cliffhigson7581
Жыл бұрын
In other Qantas news dan is the latest 787-9 znm was at the boeing delivery center at boeing field less than 12 hours ago so maybe a much needed plane joining the ranks.
@markandkim66
Жыл бұрын
There with VH-ZNL, ZNN also. Departed Southern California Logistics Airport (Victorville) over the last couple of weeks for fuselage mods and certification. VH-ZNN still needs to be painted as only the tail is in Qantas livery.
@cliffhigson7581
Жыл бұрын
@@markandkim66 hopefully all 3 get delivered soon.
@aaronmclean9790
Жыл бұрын
Joyce needs to go, after buying a mansion in Mosman (one of the most expensive suburbs in Australia) when hundreds of good loyal staff were being let go. Plus the writing is on the wall with the amount of complaints they have been receiving, I myself refuse to fly Qantas or any of their affiliated airlines anymore... It's sad because it use to be the pride of Australian Aviation....
@twinchantillytiffanysbenny8852
Жыл бұрын
It’s also the country of Australia with their super strict pandemic rules. Australia went way too far with locking people up and vaccines, etc. nobody wanted to go there and that hurt the airline.
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