I am glad everyone is OK. For me this is still a win no matter the outcome: 1 - You continue the challenge and meet/beat it, showing systems can overcome even huge issues like taking a whole truck out of the equation. 2 - You continue the challenge and fail it, showing time and circumstance can unfortunately defeat the laid best plans, but more important show picking up the pieces rather than giving up and how to take what might make you want to throw in the towel, deal with it, resolve the issues it raises, and move forward. Honestly number 2 is actually probably more helpful to most of us, because while this is just a month long challenge if someone is really starting a business for the long haul there will absolutely be MULTIPLE times that this kind of stuff crops up and makes you think 'what's the point of continuing' and this is a real life lesson in how and why to keep soldering on.
@ronjclm8590
Жыл бұрын
For the regular/ non Mike Andes type of guy. If THIS would make you think of quitting...you've already lost. When you have job & obligations to employees, yourself and creditors, you always need spare equipment. We always carried double equipment every day and had a spare truck , or at least a truck on light duty that could handle it all with overtime.
@GRACEVENTURES
Жыл бұрын
@@ronjclm8590 i tried to start lawn mowing business last year. had two weekly cutomers....haha. but...my truck broke down in feb. just before this year spring rush. When i was really hoping to capitalize and pick up lots of clients. But we have two trucks. i dont do cars. haha. so we double timed the 83 chevy. It got my wife and i to work and i used it to pick up 5 new clients i know it does not sound like much but we both work full time jobs the mowing is hopefully a way out of working for someone else eventually.. but we did got through the "rush" with the one truck. now we have both trucks back and are trucking along....pun intended haha Keep pushing. if u are truly doing this series for the regular guy like me, giving up is not an option. unless i wanna work for someone else my whole life.
@absolutepoolcare3785
Жыл бұрын
Anyone can quit, We have been grinding and pushing for 14 years. No excuses-just solutions. You don't always get it right the first time, but never give up!
@gregsitzes1205
Жыл бұрын
I would rent a truck and not try to drive that until it's fully examined / repaired
@ronjclm8590
Жыл бұрын
Cancelling because of a rain delay sounds like an excuse to cancel...I suspect another reason.
@Brenden_Plumb
Жыл бұрын
Who else is inspired by Mike Andes
@Augustalawncareofreddeer
Жыл бұрын
👋
@JordanLe3
Жыл бұрын
Definitely 💯
@jakenovak4664
Жыл бұрын
Meeee
@jonathna11
Жыл бұрын
I am! I'm gonna start doing door hangers today or next week on Monday. Excited to start this journey
@trentneville2273
Жыл бұрын
✌️
@ronjclm8590
Жыл бұрын
I seldom think about tow trucks, so next week I'll pay attention and see if they still exist. You should always use a Rollback . After an accident, towing with the damaged front end on the ground supporting extra weight & a front tire with low pressure...seems like a bad idea.
@chukk9379
Жыл бұрын
Currently saving money for my own truck and equipment while working for a landscaping company. I already get recommendations for small side jobs so might as well get at it. These video help me alot.
@justinqualls4964
Жыл бұрын
We had all 3 projects cancel this week. It's definitely taking It's toll on morale. Just need the good weeks to be profitable enough to weather the bad ones.
@firstname6208
Жыл бұрын
Wheres the pretrip checklist? If you have systems in place and its a commercial vehicle, flares or triangles, a spare with air, a jack that can lift a loaded vehicle and a mower, cross lug wrench. Come on, those are basic "got to haves". When u pull up to an accident, is anyone hurt, is the site secure from further danger? .glad everyone will live to fight another day.
@jefferymcgettigan7982
Жыл бұрын
Good content Mike, reality at its finest. Remember, if he brings you to it, he will bring you through it!
@skypowerwash455
Жыл бұрын
That AI receptionist sounded pretty dang realistic. I would love to get something like this for my exterior cleaning business. Are you planning to open up access to companies outside Augusta/ landscaping? This could be huge!
@SourBogBubble
Жыл бұрын
Yeah um, Obama, Trump, Bush, and Biden play Zombies together AI voices are crazy atm.
@landscraper2013
3 ай бұрын
@mikeandes that is a bent or broken lower control arm or bent front axle
@Dan-rg7jj
Жыл бұрын
It's probably a bent control arm and maybe a few other parts in the suspension. Easy to change out and get a replacement if it's jacked up properly. Sockets and an impact wrench, breaker bar. KZitem tutorials and compare to the uncrashed side. Be resourceful. One thing this channel doesn't touch on a whole lot. Learn stuff, fixing, modifying things can really help in a business. A lot of things I can do faster then even orginising someone else to do it.
@LoonyGaming
Жыл бұрын
If the frames bent it's not allowed on the road
@Turkelton
Жыл бұрын
@LoonyGaming thats not true at all. A vehicle can have a bent frame and have it straightened and be perfectly fine being put right back on the road.
@bread-gz3rl
Жыл бұрын
@@Turkeltoni fixed a ranger frame with a D4 once
@Turkelton
Жыл бұрын
@bread-gz3rl I mean that could fix anyones frame if you sneeze lol
@wesmcfadden9860
Жыл бұрын
That frame is got to be bent, replace the truck for safety reasons
@Turkelton
Жыл бұрын
Check with your Local Penske dealer, I was able to get a 16 foot unit for 20 a day .10 cents a mile for work. Call the branch directly during the week, they tend to try to move the abundance equipment "16 foot and Transit vans"
@brian9
11 ай бұрын
LOL I used to work at TruGreen in Charlotte and if an employee gets in a wreck it’s a 0 tolerance policy they’re fired. Here someone gets in a wreck, you meet up with him at the scene and say “Congratulations! You’re promoted to GM!”
@Brian-cr6rb
Жыл бұрын
Bent control arms my man! The front end got tweaked pretty good in that hit.
@RayWilliamJohansen
Жыл бұрын
mke you're smart af, if anyhting youve already proven that your system/franchise is built for success.
@brian9
11 ай бұрын
Would the insurance not give you a rental truck you can use in its place while the truck is being fixed?
@herbie3smith
2 ай бұрын
I thought that was pretty good I bet it’s even better now. I wish you had an option for a call center for other trades. When you do it for the HVAC industry I’m in.
@michaelmartin3474
4 ай бұрын
I would like to no more about that after hours phone call using A.I. how was that done? how was it setup? what is the cost? etc....
@parkeranderson3161
Жыл бұрын
He’s killing it bro with content and his businesses crazy bro
@estuardolopez359
Жыл бұрын
I’m worried for Terrance
@PaulPerry66
Жыл бұрын
I'm more of an in person type of guy . Mower is based on seeing what is in the yard and the size of the yard . My price is based on square footage and ease of the job .
@nocoder93
Жыл бұрын
Anytime lawyers get involved, everyone loses. Nothing more that a lawyer likes hearing, than the car I was in an accident with was a company vehicle.... I feel ya man.
@TheProCut17
Жыл бұрын
glad Terrance is ok, hope the other party are all good as well. nice pivot, good luck it's not easy
@lml6.653
Жыл бұрын
I'd rather get a voicemail rather than dealing with a robot.... I instantly get a horrible taste with companies that have robot call centers......
@happyman5389
Жыл бұрын
TERRANCE 😢 AFTER A STORM ITS CLEAR THANK GOD YOUR OK
@matthewandpenelopejanowski490
Жыл бұрын
General Automotive is the shop name. I can get to it Saturday morning brutha
@dirtygerty577
Жыл бұрын
ill tell you right now its not because of the tire size... the front end tie rods and or control arms are more than likely bent and smashed back just enough now to make the tire start rubbing
@robbalinski1606
Жыл бұрын
lmao of course the wheel hits the fender, the fucking control arms are bent back! was plainly obvious at a glance the wheel was pushed back.
@peanutbutterinterior8512
Жыл бұрын
Great content Mike
@walkerbruce39
Жыл бұрын
Mike idk if you read the comments or if you have a team handling your media, but I will say that I respect the reason to using artificial intelligence bots to save money for your buisness I really do as a fellow buisness owner I just hope you have done your research on the capabilities of artificial intelligence and what it can if gotten out of control, one more thing what is your college degree in ?
@stevemruk1427
Жыл бұрын
Wow that AI sounds like a real person. I know you still have a ways to go with it but Great job so far.
@king_ofthe_newbs1742
Жыл бұрын
Could it be easier just to hire a answering service or just employ real people to be just customer overnight service. I know from personal experience automated answering service's are always a nightmare and frustrating. It's a cool idea but I bet I could beat your answering robot with customer service in mind. I think the biggest problem with it is sounds so impersonal and when your customers are your life blood you want to cater to them on a more understanding and personal level. Are people perfect no do we make mistakes yes but as far as making a connection with a potential customer we can't be beat. Also I'm super glad everyone is alright I know it sucks to have a truck down but it's easier to replace a truck than a life. I want to see your system win!!
@king_ofthe_newbs1742
Жыл бұрын
side note the control arm is bent that's why the wheel is so far back.
@somerandom3247
Жыл бұрын
The robot is very "Uncanny Valley". Sounds clearly fake, but trying to hard to sound human. I think you would be better off going more Siri than Mike. Definitely put your voice model in it, but don't try to hide it being a robot so much. People these days are used to the robots. having a good, quick robot is far better than having one that sounds like a human.
@MikeAndes
Жыл бұрын
Gotta start somewhere
@somerandom3247
Жыл бұрын
@@MikeAndes For sure. It's people like you, that are game to try, that really push this tech to the next level. Will be great when its trained a bit more, and can connect to all your other systems!!
@paulwerle1
Жыл бұрын
Dang that must be so tough:(
@aceshigh235
8 ай бұрын
How many YEARS of after hours answering could you get for the $100k+ phone bot that already existed at a fraction of that cost. An AI phone bot is not an asset. By all means use one - you can go get a top shelf pro trained one that can back up normal operators 24 / 7 for $25k. Your hardware will be outdated in 2 years and the professional bot will be a decade ahead of yours. This isn’t like making a branded CRM or op software, life cycle is 100th of those and at best your paying to reinvent the wheel. Love the videos, great speaking, great advice but I’d go get an independent opinion on the AI investment. Waiting 3 months longer will save you 18 months of dev And chances are they are having another system code it anyways…. Keep up the great videos. TYVM
@joaquinben4458
Жыл бұрын
You go mike!!!!
@brandonb5818
5 ай бұрын
Fire that guy
@godw1ll99
Жыл бұрын
thats life.
@n_y_o_o_m
Жыл бұрын
as a mechanic, its possible you have frame damage from that wreck
@jeffgootjes8418
Жыл бұрын
The truck is probably totaled unfortunately. It doesn’t take much on an older model year vehicle.
@RKG64
Жыл бұрын
Door wont open, frame is racked. It's toast Can't even change your own tire... sigh....
@dedrakuhn6103
11 ай бұрын
Big coperate lawncare businesses should get shut down. Let the young guys get a chance
@sprytnaexteriorcleaning6163
Жыл бұрын
Just call the Tow Truck.
@JDOPost
Жыл бұрын
Dude wrecked the company truck and then got a promotion!? 😆😆
@MikeAndes
Жыл бұрын
No. Transfer. He was already a GM 👍🏻
@JDOPost
Жыл бұрын
@@MikeAndes- 👍🏻
@JDOPost
Жыл бұрын
Come help me w/ my business in Ohio!?
@justussmith2840
Жыл бұрын
so what happened did someone hit him? or did he hit someone else
@CopperCreekCuts
Жыл бұрын
11:15
@derouensmitchell2743
Жыл бұрын
Yep people don't know what we go through as business owners all the trials and tribulation just to jerk them happy. Mitchellslawncare Tree Service.... Texas
@tetrahydro7353
Жыл бұрын
Talk about a plot twist
@Apocalypto12345
Жыл бұрын
Cancelling cause of rain and can’t just call a triple A. Mr 300k 😂
@GwinnettLawns
Жыл бұрын
The left front A-arm is bent and pushed back sir. I would NOT recommend you try and drive it.
@Tropicalfrooploops
Жыл бұрын
Yeah I agree, just my eye, looks like a total loss/ write off Sounds like Terrance was at fault unfortunately
@Yonick1999z
Жыл бұрын
This is why you don’t hire basketball Americans!!
@hoesssaaayyymyname5734
Жыл бұрын
I could literally fix that in a few hours if I had all stuff ready to go give me a job lol
@hoesssaaayyymyname5734
Жыл бұрын
I just google they have these truck everywhere in junk yards I can have done asap😂
@greenbeardlawncare
Жыл бұрын
The series showcases every day problems of running your own business and having employees. Stuff will happen. Equipment will be stolen, damaged, broken, lost and so on. Its all about how you handle it and bounce back. That's the real stuff right there. P.S. The front suspension on that truck will definitely need to be repaired prior to it being driven. Probably bent control arms, shocks, axle and even wheel. Get it checked out and repaired for your own safety and the team.
@vendingservices8900
Жыл бұрын
Absolutely. Stuff doesn’t go to plan. All you can do is focus on what you can control. Effort over results, results will eventually come.
@drewforce76
Жыл бұрын
Wow! This series just took a major turn!
@SouthernKingsLLC
Жыл бұрын
Everything happens for a reason. Can't get mad have to learn how to handle your situation. Cool calm and collected.
@lawnsbyray
Жыл бұрын
That AI technology is interesting
@AA-sq1xz
Жыл бұрын
so Terrance decides to move for this job knowing he had a kid coming. Then suddenly the wife is giving birth and Augusta has to shut down because Terrance needs a day off. Then Terrance runs a red light and crashes the pickup. Makes mike buy more equipment like the blower to make his life easier around bushes instead of hustling with a rake or make the backpack do. Any little issues he has with customers he has to call Mike for advise but yet wants to be a gm. All of this not even 30 days into the job. Now he gets transferred to another established location fully expecting him to perform where he couldn't even make it past 30 days at this one?. Dude needs to go, you don't just land a gm position with false pretenses.
@joaquinben4458
Жыл бұрын
What is going on??
@SavageElites
Жыл бұрын
“Knowing he had a kid coming” you can’t deny employment based off of that unless you want a lawsuit.
@gooterafterdark
Жыл бұрын
@@joaquinben4458this guy talking out his ass Lmao. He calls Mike to tell him he did something not to ask for advice. The blower was an investment and a good one at that (mike agreed). The only actual bad thing Terrance has done is this wreck.
@augustalawncareoffenton1461
Жыл бұрын
👈 Don't listen to this guy Terrence. Haters gonna hate
@HBK360MUSIC
Жыл бұрын
@@gooterafterdarkwhat landscaping company doesn’t have blowers lol. This dude talking about “hustling with a rake” 😂
@TheWillKelly
Жыл бұрын
As unfortunate as the event is, it's inspiring to see you navigate and persevere through the circumstances & challenges. You are such an inspiration to many brother!!
@brianrand7191
Жыл бұрын
I’m glad T-bone is ok. Nothing but love for that guy. Keep on truckin’ crew!
@1ute
Жыл бұрын
Hey I live in Whatcom county too! I see you on Meridian Street all the time, had no clue you had a youtube channel.
@thisoldrelic
Жыл бұрын
You put this up to show systems work. You then didn't follow your own systems and failed. Now in part 2 you can enable your systems and prove they work. Just glad everything worked out. Terrance has a location his efforts weren't in vain and he can proceed with personal plans to move. And you will have an Augusta experinced GM to run the new location that will make training easier while trying to deal with the media. And he will be closer to home. It seems like a very winnable situation in the end. Well except for the truck.
@MikeAndes
Жыл бұрын
The truck needs surgery 👨⚕️ 🏥😅
@montaglawnz6287
Жыл бұрын
Mike if u need an extra truck our company has been renting u hauls 19 a day plus miledge .. least till you get your other one back up and goin!
@Lovinflyindrones2022
Жыл бұрын
Well that’s just like someone has already said. Stuff happens. People get hurt ,bit have accidents. You just have to keep your head up and keep moving forward. We don’t live in a perfect world and we’re not perfect so just learn to deal with adversity and move on. That’s all u can do really!!! Great job
@ashtonparrish76
Жыл бұрын
So glad Terrance was ok - and hope the others involved weren’t injured. You can finish this strong 💪
@lifeonwheels5867
Жыл бұрын
He needs to get fired immediately’
@waylonratcliffe
Жыл бұрын
Max doesn’t even know he’s talking to his creator, sounds incredible.
@tyler558806
Жыл бұрын
As much as I don't like voice automated systems, you seem to have a good grasps on my gripes (and many others) with voice automated systems - which gives me confidence you and your team will end up with a good product. You're adding a large database of possible questions/responses, the delays (although very slight) are an annoyance; but you picked up on it quickly and I wasn't sure you would - which is really important for elderly who are more likely to say "HELLO?!" when they don't get a quick response; the voice doesn't sound annoyingly robotic, and the AI's follow up questions were very specific and relevant. Your system sounds 100x better than some of these multi-billion dollar company's! I truly believe you're on the right track here! Sorry to hear about that wreck! Seeing you and your team's over this series and your videos in general, there's no doubt in my mind y'all get things back on track. Amazing series Mike and team!
@tyregalaxy28
Жыл бұрын
Its not even much damage fix that in a day
@Likethetacosauce
Жыл бұрын
Im not caught up with ai but what you guys are trying to do with it sounds really good so far.
@FinancialMaintenance
Жыл бұрын
Super impressed that your AI is trying to upsell on the phone already. I'm just sitting over here trying to get talk to text to work.
@ronjclm8590
Жыл бұрын
Reminds me that some people that I know with heavy accents can't use talk to text at all. Maybe AI can learn the multiple was to say the same word.
@FinancialMaintenance
Жыл бұрын
@ronjclm8590 worst part is I'm from the midwest. I thought that's where people went because we are boring and other than our screwed up A's have the least accent.
@daxmurrell1707
Жыл бұрын
That Ai is wild
@SkylarReactions
Жыл бұрын
Would Terrance have been reassigned to Concord if he didn't get in an accident? I'm not sure if reassigning someone when they're already feeling awful is the best thing to do.
@MikeAndes
Жыл бұрын
Keep in mind I cut details from the video that could put team members in a negative light
@SkylarReactions
Жыл бұрын
@MikeAndes understandable. It's your company, so got to do what's best for the company and the employee.
@ronjclm8590
Жыл бұрын
@@MikeAndes IDK..you did tell us that he had 8 kids. That's a lot of responsibility for a millionaire. Bad judgement for a startup. Flame away !!!
@icac6122
Жыл бұрын
@@ronjclm8590I see you understand. Lol. Agusta never admits their faults. It's always a redirect at something else.
@ronjclm8590
Жыл бұрын
@@icac6122 I don't see it that way. I admire @MikeAndes drive. but I dislike many of his proceedures and the way he looks at things. But he's rich and I'm...old and comfortable.
@BUZZZBITEZ
Жыл бұрын
Mike you’ve done so much for this community and industry. I am glad everyone is safe and I’m sorry you have to go through this. This may not be something you want to hear now but I have a feeling that somehow this will be a blessing in disguise for you and your business. Thank you again for everything and stay strong brother! Will keep you and your team in my prayers
@porchard3628
Жыл бұрын
Install cameras in and outside of the trucks. Over 90% of employees get in to accidents while talking on the cell phone.
@rivanh
Жыл бұрын
Im happing you really care about your people, I remember when something like this happen on my company my boss asked what tf happens instead of asking if we were fine. Lets keep it rolling.
@HigherStandardsKY
Жыл бұрын
So did he say he came around the corner and missed the light and ran it ? Was it a genuine mistake and accidentally missed a red light or was he on his phone, texting etc and run the red light? How do you handle employee misconduct if they wreck a truck at fault? I hate that for him, but as a business, that’s a really tough decision
@dh6984
Жыл бұрын
if he was texting and driving, he learned from Mike! I think Mike is great and an incredible business mind...but his driving scares me. I thought for sure it was going to me Mike who had wrecked.
@Kushert
Жыл бұрын
Why no signed contracts so people can't back out of the job. On my contract if they cancel I get 50% regardless
@cleancutslawncare
Жыл бұрын
So did he run a red light? Is that how the accident happened?
@ThatTexan2002
Жыл бұрын
Hey Mike, I’m 14 and running about 15k a year lawn care company and I’ve got some commercial property’s that want me to mow for them but I’m 14 so I don’t have a tax ID would they 1099 me or am I good to mow it with no issues
@icac6122
Жыл бұрын
You legally aren't allowed to mow their property. That's crazy.
@realkingbrandon
Жыл бұрын
They would either 1099 you personally or under your business name. They should be asking for a W-9 to collect your info. If you're doing it solo, you don't need an EIN just your SSN.
@MGMG007
Жыл бұрын
That Ai software will be huge when its done, if you license it to other home service industries, this would be a multi multi million dollar business. Sucks to see the truck all messed up but I know the video content creator in you was excited lol
@trentneville2273
Жыл бұрын
Real as it gets
@joecrumpler
Жыл бұрын
Mike, my man! If you think folks are "different" in the Charlotte metro area, come to the east side of I-95 to "Down East" North Carolina where I am. You'll wonder if you are on a different planet!
@joaquinben4458
Жыл бұрын
Why? How the people there?
@njh28
Жыл бұрын
Terrence is a good guy. As a landscape business owner you can tell when someone has it within a day. My opinion he does not, but think he would be a good asset to you somewhere outside GM position.
@dcatullo
Жыл бұрын
You don’t know how he works
@BonsaiBuckeye
Жыл бұрын
@@dcatullosaw all he needs to see.....
@123hotdog111
Жыл бұрын
Well, I thought I was having a rough week fighting the rain. Winners find a way to win. Losers find a way to loose. Great job guys.
@ghost_nap8631
Жыл бұрын
Thanks for not firing him I honestly thought you were going to fire him you’re awesome accidents happen 👏🤙
@Pure_KodiakWILD_Power
Жыл бұрын
Customers are canceling after only a WEEK?
@Lawn-Stewards
Жыл бұрын
It's just real life man.. that would put most people out of business or make them quit
@rob8823
2 ай бұрын
I think there should be a voice option, 1 leave a message or 2 speak with a virtual assist to more correctly route your message. when people figure it out half way there is an irritation and feeling of being tricked.
@devilman3806
Жыл бұрын
I hate robocalls. I spend the whole time thinking, "This company doesn't care enough to actually talk to people." I prefer to talk to humans.
@HolyFuzzyM.G
7 ай бұрын
You guys do good work! 👍 but I have a question. Do you know how to change a tire? Another thing the truck spare tire is factory size. u have smaller tires on it, there maybe more front end damage then u can see.
@Phuhcough
Жыл бұрын
I’m really confused as to why Terrence was moved to another location because he got in a wreck.
@SavageElites
Жыл бұрын
@@augustalawncareofsouthside8188him staying home wasn’t an issue? He’s going to work at the underperforming Concord the next day and Chandler is going to work the new location. Something else is going on.
@augustalawncareoffenton1461
Жыл бұрын
Not BECAUSE of the wreck. Because his new apartment is in that location and the other guy lives in this location.
@KINGjackJACKjack
Жыл бұрын
He was most likely moved to the other location as a general employee.
@trinkladd
Жыл бұрын
General manager. They managing themselves lol
@luv4mpower
Жыл бұрын
This is my first video of yours. Your answering the AI in a way that you know how to answer it. Normal ppl wouldn't talk to it like that.
@MikeAndes
Жыл бұрын
Gotta start somewhere. It’s learning every day ✅
@bobbyk6761
11 ай бұрын
Most people hang up when they realize their not talking to a real person.
@Kushert
Жыл бұрын
I prefer a real human on the phone versus a robot any day. How about you?
@jasonjon88
Жыл бұрын
Sounds like they do have real people answer but this robot would answer after hours instead of just going to answering machine.
@RobertBrandstetter-xo4it
11 ай бұрын
just went with servicebot for online quotes and processing but the ai phone sounds amazinggg!!!
@alchemyalligator4431
6 ай бұрын
the tow truck driver is going to tow it with the front wheel rubbing, the tire is pushed back. It should be towed from the front....no?
@fifteenbrick6900
Жыл бұрын
man i hate this rain im in virginia beach and i cant get any jobs done
@sploofyog8211
Жыл бұрын
Saw you guys near Charlotte NC!
@lifeonwheels5867
Жыл бұрын
I would fire the brother man immediately. Sorry but the explanation was total bull. He should have been on the ball .
@RussellD11
7 ай бұрын
What do you do if you have a great employee but he gets in an accident like once a month??? thats not sustainable..
@jdjd2738
Жыл бұрын
Need fire employee first day and this happened. It will happen again. You’ll see.
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