Chris Voss is the CEO & Founder of The Black Swan Group and author of “Never Split The Difference: Negotiating As If Your Life Depended On It”. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s Hostage Negotiation representative for the National Security Council’s Hostage Working Group. Today Chris offers courses, seminars, and training to help people become better negotiators in life and in the workplace. In this episode, Chris shares the role that neuroscience plays in negotiations, the difference between various negotiation models, and how to practice tactical empathy in everyday life.
01:22 - 03:00 : Chris explains why everything is a negotiation
03:10 - 05:50 : Chris shares why people don’t value the importance of negotiations
05:53 - 10:00 : The main differences between negotiation models are described
10:11 - 14:40 : Chris shares a time he faced adversity
14:50 - 18:00 : Chris explains the importance of emotions in negotiations
18:07 - 22:20 : Tactical Empathy is explained
22:39 - 22:20 : Using negotiation skills to change an inner dialogue is touched on
28:33 - 34:10 : The evolution of the negotiations industry is reflected on
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Connect with me on LinkedIn at / lousin-mehrabi
Connect with Chris on LinkedIn at: / christophervoss
Check out Chris’ work: www.blackswanltd.com/home
Read his bestselling book, Never Split The Difference: www.amazon.com/Never-Split-Di...
Watch Sean Achor’s TEDTalk, “The Happy Secret To Better Work”: www.ted.com/talks/shawn_achor...
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