Welcome back to On Verve's Modern Approach to Customer Service podcast. This season, we’re bringing you the action in video!
In this episode, our Chief DayMaker, Bianca Angelico, sits down with Jaime Lloyd-Jones, Head of Internal Communications at Churchill Group. Together, they discuss the ever-evolving tech landscape, how data is important to understand guests' needs and why feedback is the secret sauce to success.
So grab your headphones, crank up the volume, and get comfy as we explore all this and more.
Негізгі бет The Return of Experience (RoE) with Bianca Angelico
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