The truth of staying at Balmoral Resort in 2022 with Virgin holidays, Haines City Florida. Please watch this Balmoral Resort tour and do your research elsewhere as well before booking. This video highlights just some of the problems we had here. #balmoralestate #balmoral #feltrimresorts Virgin did help us and arranged a refund, but not what you want on an £8500 holiday.
Do read other people's comments below on issues they had that were different to ours.
Do read up on TripAdvisor commentsbefore booking. Some Tripadvisor comments are pasted below.
www.tripadviso...
RandyK wrote: The only reason this is not a one-star is because of the water park and bar and grille.
The pool our back was ok but after smelling the chlorine when you walk out, we got test strips and the chlorine was through the roof and we could barely swim in it because the kid's eyes started to burn within 10 mins
TeeC wrote: Never staying here again. When we arrived there were over following the garbage bin; we contact the front desk and requested that they be emptied but never received a reply. 3 days later went to the office and let them know the trash was over following still no one came (front desk lady Latino with black hair was kind of rude and seem to question whether the garbage was full when we arrived)
Also, remember how far the drive is from here to the Disney parks and then check current traffic problems on the I4 on google maps looking for red lines showing traffic jams etc.
there were wasp nests all over the house we could not even come out the front door, no face towels, roaches, mosquitoes all over the house, carpets were not vacuumed and no of the vacuums worked and the kid broke out in rashes after going in the pool
PaulaG wrote: Avoid it at any cost. Disgusting.
Disgusting. They charge hundreds of dollars for cleaning and there were bed bugs all over our house. My 4-year-old and I woke up full of bites
adamskirsty wrote: Villa run down and not maintained. Want to leave now.
YanZ wrote: The resort is not gated which we thought it would be. The house itself was not clean and it was dirty dishes in the dishwasher
WGC wrote: Would not recommend - tired, ill-equipped and a security concern
Please forgive the shorthand, I would rather try to forget this poor experience which zapped far too much of my holiday time! I am not sure why they are prompting me for a review. We did not receive the Villa we were sold. Both Virgin Holidays and Feltrim websites have since been updated which I hope is in an effort to prevent some of the issues we had.
There are some positive comments on TripAdvisor but they may be from people who own houses here they are trying to rent out?
I revisited the site on June 22 most of the issues remain.
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