Alan values-driven SERVICEBRAND design and implementation excellence, creation, kindness, adaptability and enjoyment
/ alanservicebrandglobal
www.servicebran...
Dave is enabling organisations to become more profitable, have happier people & delighted customers by implementing Continuous Improvement, Customer Experience, Change Management
/ davestubberfield
In this conversation we are going to talk about Alan and Dave’s book “Supercharging the customer experience - how organizational alignment drives performance” published through LID Publishing
We discuss the need for excellent customer experience (CX) for any business and how a company needs to be totally aligned rather than siloed as is often the case
They explain about how CX has changed in the last 10 years, how a business gets aligned and discuss Alan and Dave’s 5 step methodology
And I find out what on earth the term “Servicebrand” means
For more information on myself Timothy Hughes (Tim Hughes), social selling, digital selling, Revenue Operations RevOps or my company, DLA Ignite then follow these links
Company Website: DLAIgnite.com
Linkedin: / timothyhughessocialsel...
Twitter: / timothy_hughes
You Tube: / timothyhughes1
Facebook: / timhughessocialselling
Instagram: / tim_hughes1
Clubhouse: @timothy_hughes
Tik Tok / timothy_hughes
Негізгі бет #TimTalk
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