Literally followed the set up video. And it's work first time. Took about 10 mins with the firmware update. Hope you guys manage to get them going 🙏
@logankitzman8176
Жыл бұрын
I got this product for my niece for Christmas. I spent a few hours trying to set it up but the dang thing wouldn’t connect. After a few hours and a fight with my Wife Barb it finally connected after throwing it out the window, like many on here suggested. I guess the distance from the router, resulting in slower WiFi frequencies that are more easily connected to, is what it needed. Unfortunately it did not connect in time for me to smooth things over with my Wife Barb, and she left the family Christmas get together after her yams were finished in the oven. And she took the kids with her. I have not seen her since. Once the TonieBox connects it integrates relatively smoothly, and the options it offers are nice. I have a TonieBox in every color now, and even have one set up in my workshop where I paint my WW2 model airplanes. I have a few of the charms/characters ordered but my favorite so far is the Moana one. Barb please come back, I miss the kids.
@nargus27
Жыл бұрын
Barb he’s sorry come back 😅
@alexisdelgado2300
Жыл бұрын
Been trying for hours to set this up. Came here for help and don’t feel so bad knowing so many others are struggling as well. We have the fastest possible WiFi with cox and it keeps saying no internet connection.
@adeleglaister1145
Жыл бұрын
Same! It’s so frustrating!!!! Did you manage it?! I still can’t!
@alexisdelgado2300
Жыл бұрын
@@adeleglaister1145 nope! I gave up. I’ll try again later but it’s ridiculous. I didn’t the factory reset and now I’m just waiting until I’m not extremely annoyed to try again.
@alexisdelgado2300
Жыл бұрын
Did*
@adeleglaister1145
Жыл бұрын
@alexis Ok please let me know if you have managed it! I give up for this eve! Tomorrow when I have more patience! Damn thing!
@luxblondenyc657
Жыл бұрын
Don’t connect to the 5g. Try it from computer and connect to the router without 5g settings
@nicholascooney3676
Жыл бұрын
Ok, here’s the deal, the device itself needs to be connected/paired to a cell phone. This same cell phone needs to be connected via personal hotspot to another cell phone that is in a wi-if network. Worked like a charm after days of trying to navigate this rediculous setup. Hope this helps!!
@Chris-ws2iy
Жыл бұрын
Dear Nicolas, I want to take time to thank you for leaving this message. You are a star and save us couple of hours or days, we appreciate so so much your guidance. Get your prayers answered for this. Xxx
@morrissette1
8 ай бұрын
I did not need to do all this. I just let it update the firmware and it took 10 minutes and it was fine
@natkol2024
Жыл бұрын
My goddess Tonies, make this set up easier, this is almost rocket science
@melissavanryn4382
8 ай бұрын
I’m a literal rocket scientist. I would much rather be doing a Navier-Stokes fluid flow optimization than set this up.
@adeleglaister1145
Жыл бұрын
Oh my days I managed it!!!!!! It’s a taken me along time!!! I made sure my hotspot name was changed to something I recognise first! So I didn’t get confused! I used these instructions I will forward and used not the app to set up but through the internet. I also entered manually the hotspot name at the top when it asks enter your wifi (don’t use the wifi network for the home) type in your hotspot name, then your see “WPA2” leave that in and then enter Manually your password for your hotspot which is in settings then hotspot type in and hopefully you may have something happen! Let’s hope!!!!
@torisprowles8133
8 ай бұрын
It works quickly if you sign in from a browser instead of going through the app!! Set it up in less than 10 minutes!! Was having trouble connecting to WiFi so I switched to my browser and bam it connected!
@jtaylor5327
Жыл бұрын
Having the same problem with ours. Wanted it setup for my granddaughters Xmas. She is going to be very disappointed. After spending hours trying and watching every video feeling like I was the stupid one. I want my time and money back!!!
@skobel01
Жыл бұрын
I have problem to connect but now i think it might be because wifi is on 5 GHz i will try to change it to 2.4 like they said in the video 🤷🏼♀️
@tashfuchs9102
Жыл бұрын
Do the setup through the URL (website) not the APP! It just took me an hr to figure it out! Good luck!!
@jtaylor5327
Жыл бұрын
@@tashfuchs9102 that didn’t work as well.
@jswangain
Жыл бұрын
Definitely use your browser!! The app sucks for set up!!
@markmulholland440
Жыл бұрын
USE YOUR BROWSER TO LOG IN AND SET UP, NOT THE APP. UNLESS YOU WANT TO END UP THROWING IT OUT THE WINDOW.
@cori3691
Жыл бұрын
THANK youuuuuu. You saved my sanity. I wish they’d just say that on the instructions. 🫠
@xailarm8
10 ай бұрын
This work!!
@arianawelle9113
Ай бұрын
How I can’t even get it to do that
@TrFjAcOr
Жыл бұрын
Most issues are due to home WiFi using the 5ghz range. If you log onto the router you can split this or setup a second WiFi for 2.4Ghz. Your Toniebox will see this. For those on Vodafone or broadband providers that give you rubbish routers that don't work you might need to buy a second router. I used a WiFi extender to broadcast a 2.4Ghz signal. I wouldn't call the solution straightforward but it works now
@lisabennett5457
8 ай бұрын
Could not complete the setup in app or on web browser on my phone but managed to get it working on a laptop straight away. If you have a laptop I would just suggest trying that as many people seem to have issues with getting it to work in the app
@justinbridgman1108
Жыл бұрын
Well I now know I’m not the only one. What a piece of garbage. Setting up Christmas morning with my 3 year old at my side. Is it done Daddy? I’m about to throw it out the window
@K4Kaitlyn
Жыл бұрын
I had the same problem and bought a ton of tonies. I wish I read more of the reviews because she was so excited and this was a huge let down unfortunately.
@mw7338
Жыл бұрын
I confirm it is a nightmare. You need to connect to MOBILE HOTSPOT during first installation. Afterwards you can change the network to your home WIFI
@saramorris5009
Жыл бұрын
It won't go to the password input part, been trying for hours. Happy f#$_&ing Christmas 🎄
@HarambeTheHutt
8 ай бұрын
Thanks for the help!
@julianwallinger8700
Жыл бұрын
No mention of a 2nd phone here at all, neither on the app. Its almost like you don't want it to connect?
@adrianavannucci4740
Жыл бұрын
Do not use the app to connect!!! I almost threw this thing out the window until I saw comments here saying to use your web browser. When I did that on my iPhone safari it set up first try.
@AmArtGraphics
Жыл бұрын
For the setup, using the website on a desktop worked. The app seems to be the problem.
@aisabella3933
8 ай бұрын
How do you register on website? I don’t see the option anywhre
@ldm7532
Жыл бұрын
4 hours later still no tonies on!!!
@magdadube8489
8 ай бұрын
They couldn’t make this more complicated to set up 😅
@TheAdamKlink
Жыл бұрын
Okay, so I agree- The setup process is absolute trash... but I figured it out! Here is what I did to help everyone out. I reset the box by holding it upside down holding both ears until it turns off. Then, start the setup process again. With a secondary device, turn on your hotspot and make sure "Maximize Compatibility" is turned on. Go through the steps on the app and when it prompts you to select the internet, select your hotspot and enter that hotspot's wi-fi password. This should allow you to complete the setup! note: I needed to use 2 phones to set this up. I repeat- you need 2 phones to do this.
@TheAdamKlink
Жыл бұрын
I am adding to this because I just discovered that the mytonie has to stay connected to that hotspot to work. If that's convenient for you then you're set. Not convenient for me- sending this back tomorrow. Horrific product and user experience.
@briannapinkney4966
Жыл бұрын
The restarting worked for me!!! I didn’t need to use two devices. Thank you for your help!!!
@AnimeFiguresToysnMore1
8 ай бұрын
Omg this solution actually works!! This comment deserves more likes! Saved me hours of troubleshooting and head bashing 😂
@MindBodySwole
9 ай бұрын
DOA when we got it. $100 paper weight. absolute trash.
@imatyegher7182
Жыл бұрын
Have put some serious time in, trying it in the URL (to connect obvs), with more progress but not there yet. Try the URL! Not the app. Also, speak kindly to your device. Energetically, I’ve seen it work magic 🤷♀️
@wyattchannel1018
23 күн бұрын
But, What if I setup my toniebox without an app? How do I setup my toniebox without an app?
@teodorasevastru8708
7 ай бұрын
UPDATE: I had to factory reset the box by keeping it on the charging pad and turn it upside down, while holding the ears until they made some sound. AND THEN IT WORKED. I managed to complete the set up from my laptop, staying close to the wi-fi router. Funny enough, the first Toni I placed on it gave me 'super rare error' called Groundhog.... The second Toni worked fine but I must say I am not a fan of the experience between the app and the box. Maybe I need to get a hold of it more, but didn't like I can't play any song/story from my playlist, they keep playing in a certain order. This set up DOESN NOT work like this in reality. What really happens is this box flashes blue, red, green constantly and there is not an option for all three flashes in the app to tell why is that. How do I restart it/ close it ??
@missfranchini8915
Жыл бұрын
Do not use the set up of the app. Use your browser and login on the website. They have a different set up there that works. With the app it did not work and like this I was successful. It is working now and my daughter loves it!
@JohnSmith-qc4le
Жыл бұрын
Thank you so much for your input. I was trying for days and I did it the way you said to the actual website and I did it within five minutes. Thank you so much
@missfranchini8915
Жыл бұрын
@@JohnSmith-qc4le glad to help! Actually it is an awesome toy 😊
@Katie-by1xr
8 ай бұрын
Set this up straight away no issues. 👍
@zaccook
Жыл бұрын
It does not connect and it useless without wifi.
@ChrissyCupcake
Жыл бұрын
Omg I been trying to connect mine for 3 hours !!! It keeps saying enter wifi manually but that doesn't work I'm so confused
@ThePonster64
7 ай бұрын
I'm tech savvy and this thing was driving me nuts trying to get it to connect it to our WiFi. The only way i got this thing to work was 1) On your router setup a 2.4ghz guest network just for the Tonie box. If your router doesn't have 2.4ghz its just not gonna work. (I have a TP Link Omada system) 2) Then forget about the app it doesn't work 3) I did it through the website and it worked the first time. Poor software is frustrating a lot of people with this thing.
@mariansnyder
Жыл бұрын
Tried to set this up for 2 hours and could never get to the connection step. The lady talking would glitch and skip like a scratched CD. Out of frustration, I slammed the thing on the ground and it turned blue… connection took a few minutes after that. Maybe worth a shot 😂
@jordanellis958
Жыл бұрын
Absolute disaster, been trying 2 days now to set up and just won’t connect, I’m sick of hearing the word hedgehog 😩😩😩
@docholliday1130
Жыл бұрын
Same as everyone else, I've been trying but the WiFi won't come up and it won't connect manually... Tried to contact Tonies but no joy yet 😬
@tashfuchs9102
Жыл бұрын
Do the setup through the URL (website) not the APP! It just took me an hr to figure it out! Good luck!!
@auron476
Жыл бұрын
I've been trying for days to get box setup. Neither my phone, laptop, ipad or wife's phone will connect to the box to allow WiFi setup via the app. Tried to manually connect to the box through the WiFi settings on all of our devices without success, each time it failed with an authentication error. Going to contact Tonie and see about getting a replacement box.
@jadehalliday5221
Жыл бұрын
Can anyone help mines won’t connect to the charger? It’s not making a noise or anything
@ericsoggs9067
Жыл бұрын
Trying to setup and it will not connect. Only gave me the option once to try and manually connect but it would just load and not allow me to enter anything.
@tashfuchs9102
Жыл бұрын
Do the setup through the URL (website) not the APP! It just took me an hr to figure it out! Good luck!!
@Beezy_Crypto
Жыл бұрын
If your phone or tablet doesn't use 2.4 ghz wireless, only, then you will not be able to set this device up. I have the same problem with lots of other smart devices in my home, like smart switches. i used to have a tablet that worked, but it died. I have been trying to force my phone to use only 2.4, but that has been a useless endeavor.
@syntax2902
Жыл бұрын
Do you have video when ever you forgot the your account?
@AmArtGraphics
Жыл бұрын
Should have read these comments before I bought the thing. 😓
@VinceOlson96
2 ай бұрын
So let me get this straight. Someone paid $100 for a wifi speaker for my child. A wifi speaker that doesn't have any internal storage to download any music. Then Im paying a minimum of $25 for albeit some very neat looking figures that hold an nfc access key to stream a song over wifi. I get the appeal for the kids, they have a speaker that plays music from their favorite movie or show and they also get a cool figure to go with it. Cool. But what's gonna happen when these servers inevitably shut down? I've already experienced this with the viewmaster VR set that was gifted to my child as a hand-me-down. Luckily it also worked with Google cardboard but still, none of the actual viewmaster servers were running any more so all of the access keys my wifes cousins bought are now literally useless pieces of plastic. How long before that happens to Tonies figures? Hopefully not soon but time will tell
@faithdeejay
Жыл бұрын
I hate this thing. I would like to understand how to turn off this thing. Because my solution is to trash it❤️
@seanhumphrey3197
9 ай бұрын
Mine won’t even light up
@Ebbecj
Жыл бұрын
Like many others I came on here, because the app didn't work so I used our desktop. I had to register it three times and it works now but my son isn't interested because the volume is so low. Why can't you control volume on the box??? I had to log in to our account to do so and its says its on high. My sister in law got him this and I feel she wasted her money!
@codystephens3003
Жыл бұрын
The ears are the volume. Squeeze right for up and left for down.
@JMick27
Жыл бұрын
IF ANYONE NEEDS HELP FOR TODAY SETTING UP THEIR TONIEBOX LET ME KNOW!
@leeelliott8611
Жыл бұрын
Please help, me n mrs been trying off n on since 9 this morning, any advice is greatly received
@melissahobert
Жыл бұрын
Same I could really use some help!
@ldm7532
Жыл бұрын
HELP....
@rbarrett5224
Жыл бұрын
Marketing suicide to send this out without suitable software - my kids are disappointed, shame - you never get a 2nd chance to make a first impression
@ldm7532
Жыл бұрын
ITS GOING BACK
@isiacosta7355
2 ай бұрын
It’s very hard to setup 🤯🤯🤯🤯
@carmineV255
Жыл бұрын
Have done everything for set up does not work will sent it back not worth the stress for a toy.
@melissahobert
Жыл бұрын
GET THE RED BOX!!!!
@RussNann
Жыл бұрын
The setup experience was terrible. I have a dual band router and the box would never connect using my phone. I ultimately had to use my laptop to connect instead of using the app. Again, terrible user setup experience.
@TrevHowsonDemon82
Жыл бұрын
These are a fucking nightmare to connect the pack of 5ghz WiFi is everyone's problem. The money you charge for these is a piss take for them to not have 5ghz.
@morrissette1
8 ай бұрын
Weird. It took me about 10 minutes to set it up.
@margaretnibloe7431
Жыл бұрын
Opportunity is there in my opinion but
@fauzana.hashmi4247
9 ай бұрын
WTF is this box? It’s worse than a dial up connection we used in previous century! Doesn’t look like we are in 2023! Will it work? I bought it 5 days back still no luck!
@margaretnibloe7431
Жыл бұрын
Tonies I will also need a day off from my house 🏠 🙃 😩 😅 😫 🙂 🏠 🙃 😩 😅 and Happy birthday and the best one in the last couple of days I used to work on my computer but you can us
@davids.816
3 ай бұрын
What single person is responsible for this device?
@TiffUponAStar
Жыл бұрын
Lord, there dumbest set up in the world. Finally got it to work by totally ignoring this video and just turning on the hotspot and letting it connect to that. Don’t use the app and don’t watch this video. Read the comments, better instructions in the comments than their entire site.
@eg0u4118
8 ай бұрын
Ruined Christmas. Device cannot connect to wi-fi. Tried everything. Absolute waste of time and and expensive waste of money
@Kara-ev6gh
Жыл бұрын
Save yourself time, I could not set up using a Mac or iPhone. Tried my hp computer and got it set up first time I tried
@philliproberts4103
Жыл бұрын
Joined 7 hours ago ok
@andreacg774
Жыл бұрын
I just went through safari on my iPhone and it led me to a portal to request a replacement Toniebox that has updated software. 🤷🏼♀️ we will see
@cori3691
Жыл бұрын
Please please reword your directions. “If this still doesn’t work, try using our website via your phone’s browser.” I tried so many times using your app instructions and I was unbelievably frustrated. Thank goodness for the commenters here or I would have never gotten it to connect. I’m sure this is a great little story box (we haven’t even used it yet. I only was able to get it set up about an hour ago), but countless people probably give up and return the item before trying to find alternative connection methods.
@GWA_UK
Жыл бұрын
this video bears no relation to reality. When you press the ears and get the second beeb.. welcome to frustration land as what happens in real life is you can connect. I read other users talk about setting up hot spots and all other ideas. FACT is this product needs to be recalled and fixed. YOU CANT CONNECT unless you work in IT and have spare phones and PC's lying about
@veronicaherlihy6236
4 ай бұрын
This toy is absolute nightmare to set up! We spend half a day setting it up on our daughter’s birthday, set it up and ITS NOT WORKING. Absolute disaster. Will NOT recommend this product. Spent €300 on Toniebox and all the toys.
@ildikovarga9711
Күн бұрын
The same here
@margaretnibloe7431
Жыл бұрын
What do they O in their eyes 👀 😳 😍 🤔 😩 the first first they
@crazedsativa9253
Жыл бұрын
Absolutely garbage, spent multiple hours getting figured out and it will only run on hotspot data and for the money ridiculous. I've had easier times setting up a vcr.
@ildikovarga9711
Күн бұрын
Overcomplicated setting -up, made me frustrated and all. Brrrr
@corriefraser
4 ай бұрын
Extortionate product with over complex and unreliable set up. Well done
@lex_inker
7 ай бұрын
*WARNING TO ALL PARENTS* STAY AWAY FROM THIS PRODUCT!! ABSOLUTELY TRASH ANS EVEN WORSE SUPPORT. we've gonna through 2 of them and both had major issues straight out of the box. If I hadn't purchased from Amazon I would have never gotten any assistance
@Ddhxhd
8 ай бұрын
Absolutely shite this, sent back, kid was bored of it before i even got it set up, would of been quicker building a wendy house from scratch using wood from B&Q
@RegularTennesseeJoe
Жыл бұрын
Trash company. Won’t take phone calls and can’t get this setup for a Christmas present.. 0 stars on review
@tashfuchs9102
Жыл бұрын
Do the setup through the URL (website) not the APP! It just took me an hr to figure it out! Good luck!!
@mattyb1030
Жыл бұрын
This thing is a pile of junk. Wont connect
@MrPugterry82
Жыл бұрын
Doesn’t work. Tried every means possible to connect but it doesn’t. Absolute waste of time and money. Absolute rubbish
@andreacg774
Жыл бұрын
I’m so disappointed. Don’t buy
@TheC0-ckmeister
8 ай бұрын
Absolutely bullshit this toy....the Internet / WiFi aspects of this are a nightmare to set up
@brendacain3129
11 ай бұрын
Cannot believe set up is this hard! Absolutely do not recommend this garbage! Also, every Tonie needs to be downloaded, get out of here!!!
@stupascoe49
8 ай бұрын
These are trash don't buy set up is ridiculous can't get it to work
@flattratemaniff7554
Жыл бұрын
Ridiculous setup procedure, eventually figured it out.. little over complicated don't ya think. Wouldn't buy again.
@michaeljustice7667
8 ай бұрын
This is absolutely pathetic wish I never bought it
@JM-rl1wq
Жыл бұрын
This product is garbage! It’s 2023 and we can’t connect a child’s toy to wifi. WOW
@RM-wu8eg
Жыл бұрын
The tutorial created to help buyers of this product to set it up is poorly produced. The product itself is of poor design because you need fades hours to get it started. It is a lie to say that its easy to set up and its another lie to say it is set up easily. I have already bought one but for those who have not, please dont buy it!it is a shame to get one and an insult to listed to the tutorial. This the first time i have heard of the need of a mobile phone, a remote personal hotspot (not your own) AND another DEVICE ( TOTAL THREE DEVICES) TO SET UP a small Miserable toy ! Imagine having cursed individuals who develop crappy toys and try to sell if off dishonestly ! This toniebox is produced by a cursed company and it will not go far.
@scottbloodscarion2349
Жыл бұрын
What a load of shite, doesn't support 5ghz which most people will have. Tried using the app,different devices, different web browsers etc. Used a range of hotspots too still nothing. Can't justify changing to the 2.4GHz band just for this one device. Our household requires higher performance and speed with the 5GHz. Very disappointing, failure of a Xmas present. Do not recommend.
@robertlee8519
Жыл бұрын
I hate toniebox. Worst purchase I've ever made.
@tayloranderson8687
Жыл бұрын
Worst toy ever. How did they not figure out how to set up properly before they launched? This is ridiculous
@romank8603
Жыл бұрын
This thing is comple trash, worst set up process ever. I'm just gonna get my kid a tablet instead.
Пікірлер: 133