Had a bad experience with Transtar yesterday.
I was taking a Transtar bus towards Singapore From Genting Yesterday and we booked the bus that states premium but was given a horribly down bus that is very old and RAINWATER WILL LEAK IN VIA THE EMERGENCY VENTILATION/POD ON THE ROOF when it RAINS! Funny thing is that the Air conditioner is IN-OPERATIONAL when it rains! Bus driver claims that if the Air Conditioner is on the Water WILL LEAK IN?!?! what kind of irrational explaination is that?! Furthermore when the Passengers complain at the First World Bus Terminal, They were given an explanation that the bus that is supposed to take us has broken down and IF YOU ARE NOT HAPPY YOU ALL CAN DON'T TAKE OUR BUSES?!?!? WHAT KIND OF ATTITUDE IS THAT? Treating your customers like that will just drive them AWAY! The BUS is DIRTY, SLOW which is WORST than those Johore Express buses. This is NOT the first time this has happened! Fancy renting another run down bus to replace your "Premium" buses!?
IF YOU ARE NOT CAPABLE OF RUNNING A TOUR COMPANY PLEASE CLOSE YOUR SERVICE/COMPANY AND NOT EMBARRASS YOURSELF WITH SUCH RUN DOWN OR DOWNRIGHT OUTRAGEOUS QUALITY BUSES!
Негізгі бет Transtar Buses?!?! WTF!
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