Supposed to run for 10 minutes then shut off.... But the float switch is upside down
@JonathanGosney
3 жыл бұрын
Just got the same unit from Marine Depot, set it up and mine does almost the same thing except it runs in 15 second increments: on and off, on and off, on and off... and totally ignores the optical sensor. Only cuts off when the float switch is activated and the "too high" alarm is triggered. I keep reading how people NEVER have problems with these but my experience so far has been the opposite. I bought this to have peace of mind, reliability and to be able to keep a larger water reservoir so that I can actually go on a vacation for a week, but now I don't have any
@phoenixrising4573
2 жыл бұрын
Failures in electrical components do happen, just a fact of life. This unit is traditionally very reliable, and for every malfunction there are thousands of them plugging along happily for years at a time. If you're concerned about it, looking into adding a flow lock and/or a mechanical float valveas a safety option, both seem to work well.
@cameronabid1819
2 жыл бұрын
Mine does the same, except literally only after I’ve refilled the reservoir. Dumps at least 4 gallons into the sump after filling the 15 gallon reservoir.
@tedblack2163
3 жыл бұрын
I had the same issue with mine just last weekend, the unit was about 3 years old. Pumped roughly three gallons ro/di water into the sump, the high water level alarm never activated.
@estebanjc1
3 жыл бұрын
i don't have a problem, it's working very good bad luck, warranty and another new , or back you money
@cedricrobinson9539
3 жыл бұрын
Did they send you a replacement?
@michaelross5674
2 жыл бұрын
Did u open controller and see if switch is changed for alarm.... I am new to this and trying to hook mine up but my pump is bad .... I bought mine used. I am still learning
@rja9784
2 жыл бұрын
How did you contact Tunze support?
@Brennen_Nisporic
2 жыл бұрын
Email
@Brennen_Nisporic
2 жыл бұрын
I contacted support and had my unit sent in for repair. After about a week they had repaired and replaced my parts that were malfunctioning
@rja9784
2 жыл бұрын
Tunze support? They’re in Germany I can never reach them
@midnitdragoon
3 жыл бұрын
I just ordered a tunze few days ago.... It better not give me this issue
@cedricrobinson9539
3 жыл бұрын
This is exactly what mine is doing
@Brennen_Nisporic
3 жыл бұрын
After sending this video to tunze, they asked me to send them the whole unit. I sent the unit to them and within a week they repaired the unit and sent it back to me free of charge. I’m very happy with the customer service I received from them. Highly recommend tunze. This is the first unit I’ve ever had with any issue. I’ve installed close to 12 of these on my customers tanks.
@reyman7131
4 жыл бұрын
Bad board possibly?? Weird
@Brennen_Nisporic
3 жыл бұрын
I’m not exactly sure what the issue was but tunze was very happy to repair my unit free of charge.
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