I got mine today . The 1st day I was amazed fully ! I love this dang thing I can’t lie . Hopefully it continues to work as good . I love it and to me it’s worth it so far .
@UnagiScooters
Жыл бұрын
So glad to hear you're loving the ride! Thanks for being a part of the Unagi scooter community. 🤩🔥
@lydiaking322
Жыл бұрын
Came back to say. I finally was able to test it out and it will definitely meet my needs. I’ve never rode a bike but this was easy to learn.
@UnagiScooters
Жыл бұрын
Welcome to the Unagi community! We invite you to join "Unagi Scooter Club" on Facebook, where you can stay up to date on all things Unagi and connect with fellow owners. It's a great place to share experiences and get tips. Plus, don't forget to check out our referral program, where you can earn exciting rewards by sharing the Unagi love with your friends and family.
@afree763
Жыл бұрын
Just got it in today just in time for my birthday which is tomorrow. The set up was pretty easy, its charging now will take it for a spin when its done.
@UnagiScooters
Жыл бұрын
Happy Birthday! 🎉🎊
@UnagiScooters
Жыл бұрын
Welcome to the Unagi community! We invite you to join "Unagi Scooter Club" on Facebook, where you can stay up to date on all things Unagi and connect with fellow owners. It's a great place to share experiences and get tips. Plus, don't forget to check out our referral program, where you can earn exciting rewards by sharing the Unagi love with your friends and family.
@lilchief2823
Жыл бұрын
I wish the horn was a more normal horn
@CagedInSilence
11 күн бұрын
I had my first voyage today on this. It was an 8-mile trip. The headlight is surprisingly bright. While it is bumpy, it is much smoother than the Okai Beetle and the Jetson eBike. The electric break is touchier than I'd like, but the accelerator button feels good and responds the way I'd hope it would. The break will take some time to adjust. It is also worth noting that I live in a crime drenched city, so tires with no tubes is really the only way. Broken car glass is littered all over the side walks from break ins.
@lydiaking322
Жыл бұрын
Just ordered mine on Thursday! Can’t wait to test it out
@UnagiScooters
Жыл бұрын
Welcome to Unagi! Make sure you join “Unagi Scooter Club” on Facebook to stay up to date on all things Unagi and join our owners group!
@marquewheeler620
Жыл бұрын
I got one I love it
@lydiaking322
Жыл бұрын
@@marquewheeler620 mine arrived on Tuesday. I need lots of practice as I never learned to ride a bike. Any tips?
@Ikeme37
Жыл бұрын
@@lydiaking322my tip is when you use the electric break kinda lean back when you use it so you won’t fly over the handle bars lol these this got amazing brakes
@kaylapatterson6851
Жыл бұрын
I just got mines a week ago and I love it, 😂 it’s just right for me.
@MusicaMercy
Жыл бұрын
thank you!
@UnagiScooters
Жыл бұрын
Thank you!
@therealgodsjoshuamatthew7633
Жыл бұрын
My order is processing. Should be shipped soon. Im excited.
@UnagiScooters
Жыл бұрын
So exciting! Welcome to the Unagi fam!
@scottbenson8105
Жыл бұрын
I just rented one and I’m supposed to receive it on the 25th I can’t wait to get it and try it out.
@GioPR_
Жыл бұрын
Just rented today! Cant wait to test this one out.
@RyanMintz
Жыл бұрын
Saaame!
@RyanMintz
Жыл бұрын
You know how long delivery would be if i ordered this Monday morning at 7:30am? In California side area of map
@UnagiScooters
Жыл бұрын
YAS! Welcome, we're so happy to have you.
@UnagiScooters
Жыл бұрын
@@RyanMintz Welcome!
@RyanMintz
Жыл бұрын
@@UnagiScooters Thank you!
@CagedInSilence
9 күн бұрын
I have two days and 35-miles under my belt. So far, so good with the scooter itself. I have even gotten used to the brakes after watching tutorials online about distributing weight. Unagi still hasn't responded to my emails though, so it seems the complaints about customer service seem to be accurate. I am committed to this scooter for four months, so I will decide if I'm still going to do this rental program then ... because if they don't respond to emails how will I get it replaced if it breaks down or gets stolen? It kind of defeats the purpose of the rental program if there's not enough people replying to email support.
@bayareacharizardhunters4847
11 ай бұрын
Mine comes today I’m so excited
@UnagiScooters
11 ай бұрын
That's amazing to hear! We look forward to hearing about your experience riding.🤙🛴
@BrandonBennett-x2m
2 ай бұрын
Does this need to be charged fully before first use? Mine is plugged in but won't even turn on.
@Ricanfrom860
Жыл бұрын
Ordered mines mid may, hope its coming soon.
@S0nnyP
Жыл бұрын
Do you have to enter the sequence for full power each time use the scooter or does it save the setting?
@UnagiScooters
Жыл бұрын
This setting will save once you unlock the speed cap and can be reversed with the same sequence.
@S0nnyP
Жыл бұрын
Thank you.
@frank.bannister
3 ай бұрын
Is it possible to deactivate the kick start on this Voyager model ?
@calibscott5239
Жыл бұрын
I still don't get how to do it
@UnagiScooters
Жыл бұрын
Hey there, were you able to get your scooter set up? If not, please kindly reach out to our customer service team or review our set up guide here: unagiscooters.com/pages/scooter-quick-start-guide/
@MayaLXiX
2 ай бұрын
Just got mine, i turned the power on but the app won't find it. How do you pair them?
@UnagiScooters
2 ай бұрын
Hey there! If you're having issues with the setup, please contact Unagi customer support. unagiscooters.com/pages/customer-service/
@dandan-zc8yw
10 ай бұрын
Where is the reset button! ive searched this whole thing and cannot find it unagi voyeger
@UnagiScooters
10 ай бұрын
Hey there, our units do not offer a reset button. However, if you have any questions or concerns with a specific technical feature, feel free to reach out to our customer service team: unagiscooters.com/pages/customer-service/
@Belgoboy
10 ай бұрын
Does the app work with the E500 model? Just received mine and it doesn’t seem to be connecting to the app.
@UnagiScooters
10 ай бұрын
Hey there, thank you for your inquiry. As it stands, the mobile app is currently only compatible with the Voyager model. We apologize for any inconvenience this may cause.
@dexterbutuyan4946
10 ай бұрын
Why is my unagi scooter not accelerating even though it's fully charged? :/
@UnagiScooters
10 ай бұрын
Hey there, to troubleshoot your issue we would need to gather additional information. We recommend contacting our customer support team through our website at unagiscooters.com/pages/customer-service/. Kindly provide them with the details of the issue you're experiencing, and they will promptly assist you.
@dominicgutierrez4180
Жыл бұрын
I have an unagi scooter and its stuck on p i think it might be broke. Bc it wont even drive plz i need some help
@UnagiScooters
Жыл бұрын
Hello! To ensure a speedy resolution to your inquiry, we suggest getting in touch with our dedicated customer support team via our website. Kindly share the specifics of your concern, and we'll swiftly assist you. Thank you for your cooperation!
@TriBoy-l6l
Жыл бұрын
Today I am getting an error "E2" flashing and the scooter no longer engaged with the motor. Help! How do I hard reset the scooter? It is a Voyager
@UnagiScooters
11 ай бұрын
Hey there! If you are experiencing technical difficulties, please reach out to our customer service team for assistance. unagiscooters.com/pages/customer-service/
@carloshenryjr
9 ай бұрын
that link is as useless as you guys support, it only took a few months to go from excitement to feeling disappointed and scammed, I am only writing this comment after trying to get support and get my scooter to start for over three hours, I feel I do more helping others not fall for this trap@@UnagiScooters
@rickywimherly3602
Жыл бұрын
Does the app have a 0 start function? Please say yes.
@UnagiScooters
Жыл бұрын
Hey, we'd be happy to help. Could you provide a little more detail as to what setting you would like to be able to obtain?
@henrygonzalez1479
10 ай бұрын
Why my scooter not connecting to the app
@UnagiScooters
10 ай бұрын
Hi there, thank you for reaching out. It can be difficult to troubleshoot without additional information. We recommend contacting our customer support team through our website at unagiscooters.com/pages/customer-service/. Kindly provide them with the details of the issue you're experiencing, and they will promptly assist you! Thanks.
@mehershashwatnigam5581
Жыл бұрын
Facing issues pairing with Bluetooth. Can someone please help?
@UnagiScooters
Жыл бұрын
Hi there! Please reach out to Unagi’s customer service team at help@unagiscooters.com or call 1 (888) 428-3499 between 7am and 5pm PST Monday through Friday.
@shyamgurung7535
Жыл бұрын
@@UnagiScooterssame problem here. The number you listed is not taking any calls.
@joefawley9264
Жыл бұрын
Mine also won't connect to my phone anymore after a month of use. Couldn't ride it to work
@calibscott5239
Жыл бұрын
I'm confused how to pair my scooter to my app
@UnagiScooters
Жыл бұрын
Do you have the Model One Voyager? They Model One Classic doesn't work with the app. If you're still having issues please contact support at help@unagiscooters.com
@simbathecat219
9 ай бұрын
@@UnagiScootersi have a problem, someone sold me this bike, so i cant verify a purchase, how would i pair the scooter with the app
@itwasntmebro2669
Жыл бұрын
Man I just got mine this afternoon. Put it together, powered it on to make sure. Then charged it. After charging it IT WONT POWER ON AT ALL
@UnagiScooters
Жыл бұрын
Hey there, thank you for bringing this to our attention. We ask that you kindly reach out to our customer service team for troubleshooting assistance. We are here to help: unagiscooters.com/pages/customer-service/
@itwasntmebro2669
Жыл бұрын
You guys are awesome. Always paying attention to customers :) thanks :D @@UnagiScooters
@therealgodsjoshuamatthew7633
11 ай бұрын
I received mine and two days later it won't charge at all. They are sending a replacement scooter. Free shipping label. And $140.00 credit.
@frankmartinez6466
Жыл бұрын
Nice scooter but they should at swap battery
@UnagiScooters
Жыл бұрын
If you rent an Unagi scooter and have any troubles with the battery, we will swap your scooter out for you!
@Vixus7
Жыл бұрын
My scooter is permanently locked with no way to unlock it or remove it from my phone. Oh and you can’t even hard reset even when following instructions. A brick on wheels…
@UnagiScooters
Жыл бұрын
Hey there, our customer service team is very knowledgeable and here to assist. Please kindly reach out for help unlocking the scooter: unagiscooters.com/pages/customer-service/
@jamesmcluvlee
Жыл бұрын
Mine won’t power on. Brand new
@UnagiScooters
Жыл бұрын
Hey James, it's unfortunate to hear that. We recommend reaching out to customer service for technical support: unagiscooters.com/pages/customer-service/
@bricktop282
3 ай бұрын
STOP… Do not purchase or rent an Unagi scooter. They have zero people to help after you’ve purchased a scooter it’s all AI. You won’t speak with a single real person to troubleshoot with you. The scooter was bought and used for 5 miles and it’s been shut down and we’re told to send it back to California which I have to pay for. 5 miles of scooter use and it’s all over. I’m obviously not getting my money back so I’ll continue to make everyone aware of how bad there after care is and hope anyone in the market for a scooter looks elsewhere.
@BPDJersey
Жыл бұрын
Mine comes in on Monday 5/22, I really can’t wait to use this thing man
@UnagiScooters
Жыл бұрын
Thank you so much for your incredible support and kind words! We're thrilled to hear that you're loving your Unagi scooter. It means the world to us when our customers have such a positive experience and genuinely enjoy our products. We appreciate you sharing your love for Unagi with others. Ride on! 🛴
@yourmommashouse
Жыл бұрын
Just ordered mine on Friday. A bit bummed I have to wait till “mid-June” to try out my new scooter, but I guess that’s the price I pay for a free month! While we are talking about the promotion, it would be nice if the “setup fee” of $50 (gasp) was waived too, so it was actually a free month, but I guess you can’t have everything. I really hope it lives up to its mileage claims. I only weigh 130 so I hope I can get to my destination and back on one charge with a slight top up before the return trip. Question: How long does it take to charge the voyager in order to receive an average of 10-15 miles.
@UnagiScooters
Жыл бұрын
With two hours of charge you’ll get 80% and 3 hours you’ll be fully charged , and ready to go!
@UnagiScooters
Жыл бұрын
Welcome to the Unagi community! We invite you to join "Unagi Scooter Club" on Facebook, where you can stay up to date on all things Unagi and connect with fellow owners. It's a great place to share experiences and get tips. Plus, don't forget to check out our referral program, where you can earn exciting rewards by sharing the Unagi love with your friends and family. Welcome to Unagi!
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