In this episode, we dive deep into the essentials of Customer Experience (CX) and the Customer Journey with our special guest, Omnia Negm. We explore how the customer journey begins from the first point of contact and how every interaction shapes their experience. Omnia shares her insights on the critical role of word-of-mouth in influencing customer decisions and the impact it has on each stage of the journey. Whether you're looking to enhance your CX strategy or understand the power of personal recommendations, this episode offers valuable perspectives on how to guide customers through a seamless and memorable journey.
- Күн бұрын
Understanding the Customer Journey with Omnia Negm
- Рет қаралды 62
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