To UNLOCK: Skip to :40 seconds to see how to unlock the base.
How to lock and unlock the Tempur Ergo , Ergo Extend or EASE adjustable bases (2021 version)
To unlock (2 steps):
Push and hold down the 2 DOWN buttons (Head Down & Foot Down) for 6 seconds, the remote light blinks once, AND THEN push and hold the 2 UP buttons (Head Up & Foot Up) for 6 seconds, wait for it to blink twice. The remote should now unlock and your base should work!
New child lock feature - these instructions are for Tempur-Pedic adjustable bases purchased after Oct/Nov 2020. The remote may accidentally lock if you sit or sleep on the remote.
These instructions also work for the Sealy Ease base (although its a different remote). Same process
If your remote isn't working, it is probably on Child Lock
1) Check to make sure the base is still plugged in.
2) Check to make sure you aren't on "child lock". If its locked, go straight to the "UNLOCK" instructions before you try re-pairing or reprogramming a remote control. This is an EASY FIX to try to unlock. You will not be able to reprogram your remote if the base is on child lock (you won't get the flashing blue light).
To reprogram the Ergo or Extend remote:
1) Remove the cover from the remote control (you need access to it)
2) Under the bed, locate the battery backup box (for 9 volt batteries). You will push the "learn" button TWICE (small black button), and the little light bulb will light up.
3) Push the white button on the back of the remote, it will start flashing blue. Keep holding it down until it stops flashing.
To reprogram the Ease 3.0 remote:
1) Remove the cover from the remote control (you need access to it)
2) Unplug the Base from power and wait 5-6 seconds
3) Plug the base back into a working outlet (this starts sending a new signal out for pairing)
4) Push the white button on the back of the remote, it will start flashing blue. Keep holding it down until it stops flashing.
HOPE THIS HELPS!
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