Thank you my gf was a pushing a $450 vacuum around that doesn't spin. The release fixed our problem, thank you!
@HenryCalderonJr
2 жыл бұрын
Thank you glad your posting videos for the new Stratos I get mine this Friday!
@jivepatrol6833
10 ай бұрын
NIce and concise. I just bought a brand new Stratos and it's amazing! Very good performance and innovative too. I like that I can dump the dust and not have to change bags and such. Thank You!
@SharkHome
9 ай бұрын
We're so glad you love it!
@shanew7361
4 ай бұрын
She's cute 😍 we just got this vacuum, wow it works really well!
@malgorzatamackmull4209
4 күн бұрын
Thanks for video😊A+
@meritayoung6818
Жыл бұрын
Thanks for the video
@vinnyhaddad
Ай бұрын
The Shark Stratos is a phenomenal vacuum. But why does it have only one cylindrical filter while the Dyson has six?
@malfeitor1
2 ай бұрын
Good info!
@christinawhite6354
Жыл бұрын
Awesome Video, thank you
@SharkHome
Жыл бұрын
We're happy it helped, Christina!
@munchies3469
2 ай бұрын
Thanks!
@tessaw55
Жыл бұрын
In my search to find an upgrade to my current duoclean I have been bummed to find Shark removed the feature to easily remove & access the main roller window & roller in newer models. That's one of many features I like alot about my current duoclean model!
@SharkHome
Жыл бұрын
Thank you for your feedback, Tessa! We're always looking for ways to improve our products - we will absolutely pass this along to our team.
@av8trmx
Жыл бұрын
We’ve only had ours for two months used probably about 10x and the shark powerfin (brush) won’t turn freely. So we get the red light immediately. Yes everything else is clear and clean. Anyone know how to remove it without major disassembly? It appears the screws are proprietary too. We’ve got 30 more days on our return, considering a different direction if regular maintenance will be this much of an issue.
@RubyGlitter
4 ай бұрын
Stuff gets stuck in the other brush as well! Apart from this it’s a great vacuum.
@SharkHome
4 ай бұрын
Hello, Ruby! Thank you for sharing your feedback for stuff getting stuck in your brush roll for your vacuum. To assist you regarding this, please contact us via Facebook at spr.ly/6053ZYuvH, Twitter at spr.ly/6054ZYuvy, or Instagram at spr.ly/6055ZYuvJ.
@penalty5992
Жыл бұрын
Can you easily remove the transparent plastic window to clean under there? It ought to be able to be popped off, but the vertex required me to remove about 20+ screws, along with the motor and other parts.
@SharkHome
Жыл бұрын
Great question. The plastic window on the floor nozzle isn't removable. We also don't recommend removing any screws from the vacuum or floor nozzle, as it will void the warranty.
@penalty5992
Жыл бұрын
@@SharkHome How would you recommend cleaning under the plastic window? I accidentally ran over dog poop and it got in there and got stuck. I took it apart completely and got it cleaned, but now I have to put it back together when I get time. The Apex allowed you to remove the window to get in there. Why not make the new ones more user serviceable?
@SharkHome
Жыл бұрын
We're so sorry to hear you're unhappy with the non-removable window display, Penalty! We cannot recommend cleaning under the plastic window. We will forward your view along to our development team to review, when we discuss making adjustments to our products.
@sorasnobody7383
Жыл бұрын
@@SharkHome I second that why would you not make that accessible? Makes zero sense, unless it’s all about cutting cost for you and your shareholders?
@macjones2921
8 ай бұрын
How can we clean the dust bin completely? I know you can’t fill with soap and water but I don’t like the dust buildup in the corners. Do y’all have a solution for this issue?
@SharkHome
8 ай бұрын
Thank you for your question, Chelsea! We're sorry, we do not recommend using any moisture to clean your vacuum. To clean the dust cup, we recommend wiping dust or debris from the Lint Screen. Use a dry cloth to wipe remaining debris from the dust cup after emptying it. You could also use paper towel or a swifter duster/pads.
@alana1119
5 ай бұрын
How do you get something stuck out of the hose though?? :/
@claytonero1558
11 ай бұрын
Yaasir😊
@katidedi5468
Жыл бұрын
Hello. I live in France and just bought an APEX UpLight vacuum cleaner from Shark. Unfortunately, it wasn't what I expected. The vacuum cleaner does not suck dirt from the floor and makes a very loud noise. When I change her brushes, the vacuum doesn't work at all. I don't know what the problem is. help me please.
@SharkHome
Жыл бұрын
We're sorry to hear your Shark Apex isn't working as intended, Kati. To assist you with this, please go to spr.ly/6052MHCqe for support in France.
@chriskoeck19
8 ай бұрын
Unfortunately I haven’t been able to get a clog out of the hose. As there are bends at each end, and there is no easy way to detach the hose from the assembly, the vacuum is now useless.
@SharkHome
8 ай бұрын
We're sorry to hear about your experience with a clog, Chris. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
@merakibeautybykb
10 ай бұрын
Do we rinse the HEPA filter too?
@SharkHome
10 ай бұрын
Hey, Meraki! Thanks for reaching out! Yes, you can rinse the HEPA filter as well. Please don't use soap, and allow to air dry for 24 hours!
@Lujal859
8 ай бұрын
I downgraded from the Apex to the Stratos about 6 months ago.......i should have kept my apex. She was still perfectly fine and phenomenal. The stratos was great at first but now the hose wont seal where it goes into the tank and the plastic is extremely thin and cheap. The glue that holds the central metal tube together is coming apart.......all around a big downgrade from the Apex. Im probably gonna get another one of those if i can find one.
@SharkHome
8 ай бұрын
We're very sorry to hear this is happening to your Shark Stratos. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
@justinnieves2520
5 ай бұрын
Why didn't they add a way to remove the other roller not the soft one
@SharkHome
5 ай бұрын
We're sorry the PowerFin roller is not removable, Justin! This model was designed for a zero maintenance motorized floor nozzle, so you will not need to remove it. If there is a blockage that occurs within the Motorized Floor Nozzle, there is removable cover.
@claytonero1558
11 ай бұрын
Ooooooooooooooooo😂
@SharkHome
11 ай бұрын
Hi, Clayton! We love to hear that you like the Shark® Stratos™ Upright Vacuum! We would love to hear weather you are enjoying one that you already have, or are interested in ordering one? If you are enjoying one you already have we would love to hear what you like the most about it.
@nathanielaranda8407
2 жыл бұрын
Too much maintenance, I’m satisfied with my Kirby 🙂
@thomasj219
2 жыл бұрын
This is for people who don’t have an extra $2000 to spend on a vacuum.
@NuricheTim
2 жыл бұрын
and within 3 years when the clear plastic on the vacuum head becomes brittle, you'll get to throw the whole vacuum away, since your dust brush will no longer spin and perform as it should, like what happened with my P50, shark knew this horrible design flaw but yet they still make them with the same garbage clear plastic that quickly disintegrates. Disposable vacuum and I will not ever buy another one again. Good luck ever finding a part for them as well.
@SharkHome
2 жыл бұрын
Hi Tim. We’re so sorry to hear about your experience with us. We would love to hear more about it and see what we can do. Please send us a private message on one of our social media platforms such as Instagram, Twitter, or Facebook with the following details: - Serial number - Date code (4 Digit number stamped into the larger metal prong on the plug) spr.ly/6184JNa3n - Phone number - Email address - Shipping address - Date of purchase - Where was it purchased?
@aaaaeeeeffffeeeekkkkssss
Жыл бұрын
@@thomasj219 Wanna be spending $200 on vacuums every 6-12 months? Be my guest haha.
@TopRamen
4 ай бұрын
Want me to tell you what Kirby won't do 😂😅
@phillippardo5712
4 ай бұрын
Girl don't open that dustcup in the house! And especially don't pour it out like that so sloppily. I would of been pissed at my chic doing that.🤦🏻
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