This is a rant. I am livid! UPS have lost a package containing two clarinets. They were scanned into their Exeter depot and then I was advised they were to be delivered on Friday 13th September (2024). They were not delivered, and they were not scanned back into the depot. I believe they may have been on a van which broke down.
UPS will not speak to me, they only want to speak to the shipper. UPS will not speak to the shipper as she booked them through Parcel2Go. She has spent hours chasing the package and Parcel2Go and UPS are both giving her the run-around and neither will accept responsibility.
These clarinets are not mine, they belong to a school in Torbay and were to be used by students on Pupil Premium or otherwise unable to pay to buy an instrument. I personally paid for them to be overhauled so I could offer lessons. I am out of pocket. The shipper has sourced and repaired another instrument which I hope to collect in a few days (so she is also out of pocket). UPS have told me that my shipper has to claim through Parcel2Go. Parcel2Go say they are not able help as UPS had the parcel.
If anyone wants to contact me to take this story up, please do. My supplier and I are both sole traders with small businesses below the VAT threshold. UPS and Parcel2Go are both large companies, and so our claim is insignificant to them.
I have spent hundreds of pounds with UPS over the years, and they have delivered as promised. Why can't they help me when they have failed to deliver?
Негізгі бет UPS - Your Customer Care is not fit for purpose. I don't know what Parcel2Go is for either.
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