A few comments after just completing the replacement of the upper window, on a 2021 3000 model. The plastic side rails that hold the screen are much harder to remove, and at the same time, much harder to put in. You can’t use your thumb to push them in. I used a screwdriver and tapped them in with my hand little by little. Additionally, when you put these side rails in, make sure they are all the way up and have cleared any hardware. Otherwise when you try to put the bottom window in, it will hit the bottom of the rails. On the new model doors, the upper glass does not click on springs like in this video but is free floating. The rolled up screen does all the work. This means when you install it, you need to have a pair of clamps to hold it up because it just slides down otherwise. It is also challenging to pull down the screen to attach the handle as it is spring loaded and just wants to go right back up. Took a few tries.
@kathleenflow-lamy5452
2 жыл бұрын
V
@kathleenflow-lamy5452
2 жыл бұрын
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@lisaratcliff5423
2 жыл бұрын
Hi Juan, Can I ask you how your window broke? I purchased my 3000 model storm door last year also and the window exploded last month when I opened my inside house door! Customer service said it must have been hit before which they say weakened it!!
@lisaratcliff5423
2 жыл бұрын
I do not know of anyone hitting the glass! They charged me for the new window, say the glass only has a 90 day warranty!!
@user-cu7zi6pu6w
2 жыл бұрын
I have to agree with Juan Cano's post. ----- The rolled up screen does all the work and carries the weight of the sliding glass window. Just two little screws. ----- Although I could not manage to get a clamp to hold it in place, as Juan suggested. But this really isn't necessary, because the "insect screen pull lip" will grab and hinge onto the sliding glass frame. When it grabs on and pivots down, just have someone press down on the "insect screen pull lip" like they did in the video. They'll also have to carry the weight of the glass window, because as mentioned the screen carries the weight. Until it's attached, it'll drop like a rock. ----- Confirmed: The current model as of 2022 does not have a "balance shoe" as mentioned in this video. Also, it was very very very tricky getting the "screen track retainer" to slide all the way up. It has to fit over the little plastic "shoe" or "slot" that guides the screen at the top. I had to spread the 'screen track retainer' wider to get it around and over that. ----- By the way, the instructions that came with my replacement glass window were totally different than the video. I recommend the video. (-with the above notes)
@jakstge6252
Жыл бұрын
The instructions that came with my replacement glass were completely different… but this video was MUCH easier to understand. I have a step-down outside my door, so I made a couple tweaks so I could still reach the door…. Instead of working in the middle of the door height, I kept the new glass at the bottom until it was reattached to screen. I only lifted the retaining strips (left and right) so they were just over the latch handles (so just a few inches). And I pulled the screen down to reattach it (instead of sliding the glass up). Note: This required an extra set of hands (one person outside to hold the screen so it didn’t whip back up, and one inside to reattach the handle). All in all, this instructional video was SUPER clear and precise. Thank you for sharing!
@user-zo2po3cb2z
10 ай бұрын
This is a great video, however, it would be more helpful if it reflected the actual doors that you sell. The current model 3000 self-storing storm door does not have balance shoes to support the ventilating window. The window is supported only by the screen retractor. If the top panel is removed, the screen and retractor fall out of the door. There is nothing in your video showing the proper positioning of the retracted screen assembly. It appears to be necessary to remove the top panel to align the retractor clips with the screen guides to permit reassembly. In addition, your off-shore customer service associates are not knowledgeable enough to assist in any way except to direct the user to the video that purports to address the problem. It would also be helpful if instructions were included with the replacement panel.
@VicFortyTwo
Жыл бұрын
I just replaced my upper (ventilating) window, and I did NOT remove the lower glass or its retainers or the center mullion. I have no idea why the video suggests taking the bottom glass out unless the older doors with balance shoes required it.
@johndonovan5492
Жыл бұрын
Any tricks on how to remove the rubberized plastic slide rails that hold the screen in? Mine don't want to come out, but I'm also nervous about doing the wrong thing and braking another part. BTW: My window shattered without explanation while I was on vacation. I wonder if the screen shot up suddenly and broke the glass in doing so. Seems like a product recall issue to me if that was the problem; and if so, I shouldn't have had to pay for new glass. All I know, is there wasn't any debris around when we got back, and now the screen won't stay down.
@alexchristy7227
Жыл бұрын
The center mullion on my 10 series door does not have screws. How should it be removed without breaking it?
@CD-qr1mv
2 жыл бұрын
My glass in the top window is sliding down in the top corner, will I need to replace whole window or is there a way to get the glass back in the frame.
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