Lowering prices and shops looking dirty. If this is what Waitrose and John Lewis think is going to attract more customers I hate to think where they went to university and what experience they have to think this is OK.
I have ZERO qualifications in retail. What I DO have is over 23 years of experience working in over 20 retailers, pubs and venues. I know about standards and customer service, I have a keen eye for good management and how it can affect staff and customers at any level.
Waitrose and John Lewis are being mismanaged for a few years now and the finger is off the pulse, the management seem to have forgotten who their customers are and what they want.
M&S (Marks & Spencer) had a similar issue for a long time before they realised and as of 2023 seem to know what they are doing and where the strengths are again.
Waitrose needn't be dropping prices and cheapening the brand and shopping experience or John Lewis there are very simple things and opportunities that could be done and taken advantage of but the powers that be currently at John Lewis and Waitrose seem to be happy creaming off the top and earning their salary but doing a poor job and staff at the shops will be fed up with them.
Негізгі бет Waitrose falling standards MY REACTION Shepherd's Bush
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