I have ABSOLUTELY NO IDEA how this video became so popular on my channel. Thank you all for watching and a BIG thanks to the 100+ subs this video has brought along with it. Thanks for the love.
@cagapaisso
3 жыл бұрын
Well I do. The video title, that's the reason why, like me I bet many of the viewers thought it was a negative review. Glad to know you had a good experience with costumer support and all ended up well. I've just subscribed to their all access plan and i'm more that satisfied with the products I have access to.
@mrflynn01
3 жыл бұрын
Because most are dreaming about a Raven and you have a great title and story!!
@rogeratencia4101
3 жыл бұрын
I got mine about a month ago with out looking at videos of why not to buy, and I was nervous, then mine came in the mail and damn bro this thing is dope. maybe you can help me with touch sensitivity I know the best way to approach it is with touch gestures but open to your suggestions.
@skyreed4390
3 жыл бұрын
You seriously need to change the title of your post, it went south fast. BS, the company did more than above the call of duty to support you a 3rd party buyer, and stood behind the product. Your title and approach seems to be intended to create uncertainty and doubt, you should lead with SLATE is awesome and this is why!
@meltbeatz4324
3 жыл бұрын
can u email me who you talked to I'm trying to get my raven fixed @touchkeyz@yahoo.com
@markrutkowski7094
3 жыл бұрын
Years back owned a studio and bought a Rode Tube Classic mic, that everyone loved. One of my clients knocked the mic stand over and completely mushed the casing, but the mic still worked fine. I used it this way for a long time and finally called Rode in Australia to see if I could buy a new casing, tech said send it back and they sent me a brand new mic for free, even after I told them that it was something we caused. I didn’t even pay for shipping from Australia. Shout out to good companies like Slate and Rode.
@iamlorenhoward
3 жыл бұрын
Recorded a song for my final school project with that mic in 1999. I've had more expensive mics but I'm always on the lookout for a Tube Classic at a good price.
@Kacey_Jaymes
2 жыл бұрын
Same thing recently happened to me, with a Novation Launchpad X. I had damaged the internal sensor sheet while cleaning it and couldn't find replacements; after emailing Focusrite/Novation support, they offered to send me a new sheet, free of charge. I actually got 2 of them in the mail, at no charge. Pleasantly suprised!
@gavinhalm3016
7 ай бұрын
Now that is awesome customer service...What a blessing in this day and age. They saw how many iterations of BS you had to go through, noted your understandable frustration, and figured out that losing you as customer was not in their best interest. *BOOM*...Now I'm even more likely to get one of their units myself. Thanks for the str8-up story/review and I hope that panel is kicking @$$ for you
@byiton
3 жыл бұрын
Good customer service and tech support are almost non-existent these days. Most businesses forget about the customer after the purchase. It is great to see an American company that has these values. I appreciate this video, including the candid honesty. I’ve been considering the Raven. This video and the comments I read in the commentary from other people have undoubtedly pushed the Raven to the top of my priority list.
@greenpea9412
2 жыл бұрын
You know what, I am soooooooo glad they hooked you up because you Sir are an honest man. What a great endorsement of what can happen when an honest man reaches out to a equally honest company. How cool would it be to see things work out like this all the time for people in life. I am glad you are sharing this because that company deserves any recognition they get from how they handled this and you do as well. Good on both of you!!
@GuitarJesse7
6 ай бұрын
Talk about great customer service! That’s above and beyond. Thanks for the story.
@thomasbatone5503
2 жыл бұрын
Great video, I'm sold on the new VXS headphone Thang,as soon as I ain't living in my car,and actually find accommodation,back to recording with the headphones - how loud is that?Almost Zero right? I was booted,and scammed out of 22 years,after Mum died,no inheritence- all the Rich Kids are all rubbing their hands together,no lie it's scary seeing how they cannot wait! So life really hits underwater, Not having a home so badly, it's heartening you have good human compassion story to share,cause I've had NONE lately,Thank You for this.✌🏼
@mrpants6370
2 жыл бұрын
Thanks for this ! I have two of their mics and was considering a Raven - I like his theory of making products for everyone- not just the ultra wealthy. The customer support sounds awesome! Thanks again
@equinoxpete
3 жыл бұрын
Love to hear this. I heard this before with Slate. I was thinking of getting that $150 modeling mic. I heard that they had problems with that, plus I had problems with the free drum plugin from them. It's great to hear that they stand behind their products 100%. Thanks for posting.
@dongattidenero4120
3 жыл бұрын
I got the dual ravens set up in my studio! I love them! I got my iMac sitting on top in the middle for a triple screen set up! Dope story thanks for sharing 👍
@amdenis
3 жыл бұрын
They are a great company with awesome software. Sorry you had those issues, but glad they took care of you. Never had any problems in 3.5 years.
@fv3video
Жыл бұрын
Thank you! I am glad I waited till the end to hear the outcome. More confident about purchasing.
@chucksyl
2 жыл бұрын
If I had any doubts about on buying a Slate product, you just convinced me. Been looking at the Raven. Gonna pull the trigger - a NEW one!
@keithleak4512
Жыл бұрын
Hey AJ!!! You just did a sell for Slate! I’m going to purchase the Raven Core version. this video has helped me to trust in the company. Definitely the best video i have seen on gear of any kind. Thanks man! Blessings! Keith Leak
@geraldhenrickson7472
Жыл бұрын
Any assistance outside the terms of a limited warranty is termed a goodwill gesture. They are always offered on a case by case basis and pretty rare overall. Some manufacturers will consider goodwill assistance yet…most do not. I am so happy that Slate was kind enough to help you out. Fantastic company in my book. Thanks for the video.
@montraix
3 жыл бұрын
Thanks AJ. Great to get a straight up review on someone using equipment into real world. Would love to listen to your work
@Blvckfalcon
3 жыл бұрын
Slate plugins are dope! I need a raven though. Steven seems to be a solid guy. Good video!
@coachsampson2363
2 жыл бұрын
This is an incredible story...WOW...Just WOW. I attempted to buy the Raven MT12 Multi-Touch Production Console from a guy on Facebook Mkt place, who lives in NY. We were having great consistent back and forth convo, then he just flatlined the convo and I haven't heard from him since and I haven't made the purchase. He quoted me a slightly lower price which I was willing to accept and he just ghosted me without any replies. But all in all, thank you so much for the amazingly positive feedback on the company. By the way, You're dude of great integrity as well man, so well done and much continued success along your musical journey!
@shantalamusic
2 жыл бұрын
Really appreciate you sharing this story ... I think it's gonna be what takes mw off the fence about buying a Raven, which I've been thinking about for some time! Thanks!!
@capionthegreat4582
3 жыл бұрын
I've been a loyal slate customer since my very first purchase.Great company at affordable prices.They actually want artists to use their equipment so they're on top of customer service!Dope vid💪🏿
@donteschner8604
3 жыл бұрын
I love this! There are great people out there! Thank you for sharing this. My Faith in people is strengthened more now.
@Innerstatesound
2 жыл бұрын
Thanks for sharing, I'm literally waiting for GC to call me to come pick mine up at some point today. Picked mine up used also and have been contemplating whether that was a good move going used, but you just put me at ease 1000%. I'm even more hyped to start using it now 🙏🏼🙏🏼🙏🏼🙏🏼
@dashradio1
2 жыл бұрын
You are correct these days no one want to help you they just want the money... but for him to give you a new one, just let you knew they stand beside there product, also u need to do and update on the new slate, I am thinking about getting one.
@kayokk-
2 жыл бұрын
Appreciate the review and compliments. Kudos to Slate. Wasn't expecting it. Nice!
@BrentSparks
2 жыл бұрын
Awesome share Anthony! Great to know!!
@tpayne4930
3 жыл бұрын
Yes Sir i had a the same thing that happened with me and my Kail IN'8s, out of warranty, they replaced them with both new ones and sent my a new pair of LP-8s. My mine was blown!!! USA Company all the way. This is what real customer service is about when you spend your hard earn money. Grace and Peace.
@DanEllis
3 жыл бұрын
The repeating one bar of music made this really hard to listen to after the first minute or so.
@mynameismudd1518
3 жыл бұрын
Man, I really thought that this was going to be one of those "Don't do it Videos"and I am pleasantly surprised by the ending of this. Awesome video my man! I've heard nothing but good things about Slate and this makes me even happier about the company. AWESOME
@AJAudio
3 жыл бұрын
Thanks for the feedback and thanks for watching
@johnbird9997
3 жыл бұрын
I'm glad I watched this. I'm just getting started and this is great info with a great ending!
@angelcanobeats
3 жыл бұрын
I had a similar experience with a mic, Slate people is not playing man, they send me a new mic, im super happy with them.
@tuffwizeproductions6749
2 жыл бұрын
Greetings Bredda, I must say I love the hole story I wasn’t expecting such ah great outcome gwarn big up yourself too. 👊🏿👍🏿
@Ytsssss364
3 жыл бұрын
great video - I just got into Pro Tools and just got the ML-1 virtual mic system on the new sale from Slate - now I'm gonna go Slate All Access Pass - and save up my pennies for a NEW Raven MTi2 - bro, thanks - great story - and I am subscribing now! Props!
@jeffreygoldstein5271
2 жыл бұрын
Great video. I am a raven user as well. I love the gear...I am so happy that I decided to go this route the best way to go out of the box is with the Slate Raven. I have the duo screen and the desk. So I am adding additional monitoring, so I wanted to get The Slate Control to monitor the control system. It also fits right into the desk. Guess what they are not making it at the moment. I can not find out why they stopped producing the slate Control. Ssshhhiiittt!!
@travispadgett173
2 жыл бұрын
Thats amazing!! Congrats bro frfr!!! ivew been waiting but now im bout to buy the desk with two built in ravens!!! Ill send a video when I get it.
@vroge3275
3 жыл бұрын
That's a great happy ending man :) I wish Audient would watch this and learn something. They recently changed their warranty from one year (bad) to three years. BUT, lots of people with bad products less than five years old that they won't do anything for. Steven Slate is doing it right.
@sammydavej
2 жыл бұрын
So glad I watched to the end! Great story and outcome for you and your studio!
@mysteryfoxmusic
2 жыл бұрын
Wow! What a great story, man. I hope the Raven has been great for you after all this. Thanks for sharing.
@tomford8286
2 жыл бұрын
Great story and hats off to Slate!!!
@hermesserranoaudio
2 жыл бұрын
Hi man !. I’ve just landed here cause I’m wandering if buying an Slate Raven controller or an SSL or an AVID or even a BEHRINGER. Think that your history made me clear. Also I have to point that you’ve got an INFINITE PATIENTE… and Slate paid for it ! 🤣🤣🤣 Thanks for all !!! Best regards from Barcelona, Spain.
@gregtheyankee3713
3 жыл бұрын
AJ, this is a great story! Love when a company does their business from the heart.
@fayney62
3 жыл бұрын
I was thinking about getting a Raven and now after hearing your story I'm defiantly getting one because customer care should be on the top of every companies list 👍🏾
@zariisofficial
3 жыл бұрын
Wow great video.. their tech support has just sold me! I'm gonna purchase the raven core station dual monitor setup next week!
@phoenixbenjamin
Жыл бұрын
I have dual ravens & console. Always buy new is the best way to do it. Saves time and money.
@tommorgan5646
3 жыл бұрын
I'm changing my status from, I want to buy a Slate Raven to I am going to buy a Raven. I've had Shure and Beyer replace mics for me no charge. In 1992 I toured the Washburn factory and made a comment that I wished I had the new electronics in my acoustic. They asked me to ship them the guitar and they would upgrade it at no charge. I had it with me so I left it there and got it back in 4 days. They didn't even charge for the shipping. It feels good to read your stories, we always need more good news but now is a real good time for some!
@sounddiaryess
3 жыл бұрын
i sold my slate raven when iPad pro became a better option
@allstonian13
2 жыл бұрын
ha ha ha...I was getting so frustrated I was about to nope out...and then, you may just have made up my mind about a Slate MTi2...
@venemushunter25
3 жыл бұрын
I have the raven MTi and they have replaced mine twice. Slate and his team really care about their customers... customer support is always stellar.... if more companies were like them they would retain more customers
@bradleyolinger1691
2 жыл бұрын
A few companies have really good customer support like that. A few even let you transfer the warranty. Blue is another company with fantastic service. Had a shockmount for my Bluebird break on me a while back and they sent me a new one without any issue. I own Slate Drums, with some of the expansions. Always had good customer service experiences with Slate. Looking at buying a Slate Raven MTi to add to my studio, but am not 100% on it yet(mainly because I started out on physical hardware). The information is great to know.
@jermaineflowers1538
3 жыл бұрын
Dam those guys are awesome.. hearing something like this about a company will make me get one.
@robr471
3 жыл бұрын
Thanks for the video, love the honesty, may be an awesome product, I thought about buying one but at the end of the day, I couldn't justify the purchase, other than to impress clients. Nice to look at but wouldn't improve my work flow. Appreciate you.
@brianpayne5773
5 ай бұрын
Found this video. Wow what an amazing review. I have had a good experience with the other slate companies and their products as well. I am so happy for you that you got a new raven.
@thespeakersoftruth7187
Жыл бұрын
They may have had the serial number with a record of malfunctioning from the previous owner. Either way, they looked out.
@karl9411
2 жыл бұрын
Sounds good ,but you could have recorded an album with the amount of time spent doing this .Hats off though for your endurance and to Slate .
@josephforrest3713
Жыл бұрын
Look at the goodwill this earns. Slate are a phenomenal company.
@eddysel10
3 жыл бұрын
Great story. I had an issue too with my Raven. I bought it from Sweetwater. They replaced it with a new one and even paid the full transport expenses. I don't have the all access pass because I buy almost all of their plugins. I wanted to buy the VRS to, but the fact that has no ADAT ports, I won't buy it. I have other audio interfaces and won't be able to connect more audio interfaces.
@bencross7736
3 жыл бұрын
That’s so dope of them!!! Glad you got it sorted brother
@spinsterwun
2 жыл бұрын
You have GOOD ENERGY, AJ. The Universe and God are blessing you with the positive things that you are doing with your life, music, energy, vibrations, and karma. AND... if you don't want to give the connection to The Universe AND/OR God, then you are just LUCKY (which, in turn is the same thing [you are changing the odds in your favor on a SUB-ATOMIC "playing field" {which on that level is 50,000 to 1}}. The odds grow as you come back up to this MACRO level. In essence, CONGRATULATIONS on winning with Slate (and... on the nerd side CONGRATULATIONS on collasping the Quantum Wave Function in your favor. Peace and Blessing to you from... DJ Spin Star One (SPIN) and DJ Wuntoo (Wun2) from TRT Music - The Rabbit Twins aka Psylab Music
@AJAudio
2 жыл бұрын
Absolutely love this comment. Lol
@SteveInTheMix
3 жыл бұрын
Yo AJ! Thanks for sharing a great story! When a company does good stuff we should definitely shout out! Now I want one!!!!! Hope you're well brother.
@AJAudio
3 жыл бұрын
Steve! How goes it brother! all is well! Got a lil busy, and now I'm back on my KZitem grind lol. Hope you're holding up ok.
@wallace_nelson
3 жыл бұрын
This is Amazing!! I was looking into getting one of these but heard the horror stories. thanks for your video.
@re8et355
2 жыл бұрын
You also got the Acer T272HUL in US. We don't in Europe. Would be cool to see if it can work with music software.
@illanoiz1
3 жыл бұрын
Yes I have the Raven 2 monitor desk set up and I’m glad you had success!
@johnshepherd7340
2 жыл бұрын
Steven is a everyday Joe kind of guy. He's the best.
@mrflynn01
3 жыл бұрын
Dope! I was on the fence about the Raven, now I’m going to purchase one because of your video! Thanks!!!
@arthurj9169
3 жыл бұрын
Well I was on the fence about getting one of these, you just convinced me to get it.
@gtechask8791
3 жыл бұрын
Damm you must be one happy bro you hit the jack pot bless up 👊🏽
@paulhaullussy8662
3 жыл бұрын
I recently joined their academy, which is great too!!! Great video!
@MervinRijo
3 жыл бұрын
SLATE is the best for that i bought the VSX headphone, but they broke a week after, I talk to customer support and 3 days later New ones
@AJAudio
3 жыл бұрын
Exactly! They are outstanding in the customer service department
@WaBoo78
3 жыл бұрын
Im with you man! Best Support ever!!!!!!!! 😎🤘🏻
@davidcrocombe1322
9 ай бұрын
He just “endorsed “ you with a replacement Raven.
@platinobeatz9385
3 жыл бұрын
Congratulations bro!!
@joeydego2
3 жыл бұрын
Slate really stands behind his products, that’s awesome. Good for you.
@TheAstroKid
3 жыл бұрын
Wooow that’s cool, i have never heard about the Raven gear
@agsplayhouse
3 жыл бұрын
hes rite they have some mean ass gear best investment I made besides my MPCx them two togethers a beast
@zugel
3 жыл бұрын
Nice story, what a great company. Thanks
@JacksonTaylorandTheSinners
10 күн бұрын
I’ve had one since 2018. It’s ok. I prefer a real mixer though.
@dannyhendriks9553
3 жыл бұрын
Wow now that is customer service!!! Congrats dude!
@kreativetechnologistsaka882
3 жыл бұрын
Great Testimony! I was thinking about buying one but personally I knew know one here in Dallas that had one. I do use SS plugins which I think is Dope. I will be purchasing one now since I've seem this Testimony. I also see the Wing in the background. If its possible I would like some feed back on that Wing. I need another mixer, I have the X32R. I am more than happy with it, but I'm moving and finally to bring the rest of my gear Out of storage.
@RP14_Music
Жыл бұрын
Slate did the same thing for my vsx headphones they are awesome!
@jsfbay1
Жыл бұрын
How is the new Raven working these days? I looked on your channel for a follow up to this video and didn't see anything.
@Analoque444
3 жыл бұрын
Yeah, very nice - a very serious company! I know where I want to buy next time and spare others. Thank you very, very much ^^
@christopheryoung2287
3 жыл бұрын
Great to hear a story with a happy ending I have. Few pieces of “unauthorized” gear I bought used and other companies will not let you even Register then *cough* N.I. *cough”. My uno synth from I.K. Multimedia... the wouldn’t let me register the gear but did send me the drivers and software directly. You definitely are. Success story for Slate. I have the all access pass. Now I will pay more attention to their hardware!
@blackboxorchestra
2 жыл бұрын
Props to that biz. Been looking at these and this is a big thumbs up for companies that stand behind their products.
@TrakMonkProductions
3 жыл бұрын
I see you have what I believe to be The Wing in the background, if so how do you like it
@tedruis967
Ай бұрын
So did you get the new one running good still running or has it gone down again being new and all?
@vurnt22
Жыл бұрын
Surprise positive ending!
@KordTaylor
3 жыл бұрын
I love how real this is. Thanks for the Post. But please that loop 😩
@AJAudio
3 жыл бұрын
I'll limit the usage of background music on future videos. Thanks for watching
@CookingWithTheCajun
2 жыл бұрын
Thanks for the video. Good info.
@drumhead96
7 ай бұрын
I guess the question is should you buy a Slate Raven used?
@mrflynn01
3 жыл бұрын
Universal Audio is also a great company! They care about their customer base.
@willb3698
3 жыл бұрын
you must be on a mac then.
@mrflynn01
3 жыл бұрын
@@willb3698, indeed I am. Have you call UA?
@onlygknows7793
2 жыл бұрын
i have been a UA customer for 12 yrs. I was a drummer who tried getting into recording late in life and horrible with computers, I had no business getting in to this world but I knew this was the only way forward so I went out and bought really good quality gear and some complex for me to understand. Still I manage to do pretty good and even started recording hut i had an issue, so I decided to call UA and the tech gave me the feeling I had no business being in this field considering how basic my question was lol. I have never called them since butt I still buy their products and hardware. I spent a few months on KZitem learning about products and recording and today I am making $$$ doing something i would have done for free. I wouldn't be here if not for the horrible UA customer service
@mrflynn01
2 жыл бұрын
@@onlygknows7793, just be grateful. I have had triggering convos myself that have helped me more than I could have imagined.
@fantaztikbeatz
6 ай бұрын
Wow what a nightmare turned into a happy ending!!!
@frankmills5459
3 жыл бұрын
Thank you ....
@kevineagan3621
3 жыл бұрын
Raven mti is awesome 👏 tool. I have eye on second one. Bought mainly do some eye problems. It was worth buying it flow is nice I use it with pro logic X
@fucksanes
2 жыл бұрын
Man finessed😭
@stevegold5249
10 ай бұрын
so I have the twin Ravens MTi but I don't want to use the pro tools since i love the Cakewalk much better. so mine are worthless to me. they don't fire up I have the keys and the boxes packing stuff and to date I have never gotten them to work... is there any reason why SD forces you to use a DAW you don't want? just curious great video and I also have all the products the mic and all access pass but again have never used any of it because of the DAW issue
@ThaRealDawn
Жыл бұрын
The warranty transfer with the device, not person... The problem started when you or the prev seller called on it and they just now replace it after 2yrs...lol. Thats BAD actually. they should been replaced it as defective!
@KoxMusic669
2 жыл бұрын
I had about exactly the same thing. I got a new one as well. At this moment I use my Raven MTI2 as a touch screen but without using the Raven Software. To be honest this works best for me. I have had nothing but buggy shit with it. So at first I threw it of and accepted that I would have 2 very expensive 27'' screens. I purchased Softube's Console1. Better. Well after I while I decided to connect the touchscreen part again. So far so good, but without the mixer overlay.
@AJAudio
2 жыл бұрын
So interesting thing for me. After I started using it, and got into really learning the batch commands and short cuts, I loved it .. that is until.... I went to another studio that didn't have the Raven, and realized "oh crap!!! I've forgotten all of my short cuts!" It was so uncomfortable trying to remember simple things like, the correct keys to create a new track, or the quick keys to turn on pre and post roll lol. I even had to Google a few commands just to remember how to do it smh. Now I use a hybrid. When I'm tracking I have a few presets that I use to quickly add tracks and plugin presets that I've created. I have a button I press that will give me a lead vocal track with my vocal chain already patched and inserted. But I do mostb of the heavy lifting from my keyboard. I don't like losing a skill to pickup a shortcut. I'm totally hybrid with it now.
@KoxMusic669
2 жыл бұрын
@@AJAudio yeah man indeed totally agree. I’m a hybrid guy too. In terms of shortcuts: i bought a Streamdeck device recently and i can even really recommend this device to you too. Suddenly the so called ‘forgotten’ shortcuts are more physical under buttons that you put your own pictures on. Check it out. As an extra tool to control both you DAW and also other applications on your computer. at this moment i’m using both Raven(but without the actual Raven software). Hybrid in the same way as digital and analog tracking and mixing. Thanx, great video.
@hansummm
3 жыл бұрын
Dope video. Can you do a video discussing using your Behringer Wing with pro tools? Believe it or not, there aren't many videos on KZitem with both of them yet. 🙏🏽
@randalscandal1588
Жыл бұрын
You should be endorsed. Your story here shows what a great company Slate has. I endorse Sleishman drums and they have treated me like gold. I broke a kick hoop, messaged David Sleishman and within a couple hours he sent me a pic of his little son holding my hoop next to a box and I got it a couple days later. Best sounding drums in the world and WONDERFUL people. Rickenbacker? Completely the opposite. Had a 12 string special edition with black hardware, sat in the case tuned over a step down for yrs. Opened case, tailpiece snapped. They offered to SELL me a CHROME one that would look like shit on a red/black guitar and were very rude. They wouldn't let me bring it in. Saw other people online that had the same problem with the black tailpiece on 12 strings. Talked to them at NAMM, complete shitheads. NEVER buy a Rickenbacker. This just shows how amazing or terrible companies can be and I appreciate and will praise the good guys from the mountaintops. Your story should have a lot of people buying Slate products. I have the Pearl/Slate Mimic Pro drum module and SS Drums 5.5, both are fantastic. I haven't needed service. I'm considering a raven, VSX headphones, the mic, and possibly the all access pass. Your review made all those things a lot closer. Thank you.
@fakshen1973
3 жыл бұрын
Never buy used unless you want someone else's problem. People sell off their broken stuff and blame it on you.
@user-zr6es5ni2n
Жыл бұрын
Yo i like that, i was going to by one of those, some month ago. Im going to by now. thanks bro.
@immersiveaudionft2203
3 жыл бұрын
thanks just about to get a used one. also i see you have a x32 rack with the wing. i also had to get a x32 for mine because no one has stage boxes.
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