It's surprising if you train employees the right way the first time, they remember it and they stick to it. If your standards and expectations keep changing, your employees will just do what they think is best. SOPs provide both YOU and your staff the discipline to stay consistent with how things are done! When you have your SOP about “How to take orders from customers when the computer is down”, then you do not have to react to that situation and hurry up and instruct all the employees on what they should be doing, you just say, “go read the SOP”. Instead of telling them what needs to happen and why it needs to happen. You need to refer them to the SOP. If you don't have it in SOP form, then you can't hold them accountable to your policy. If the SOP does not exist, ask the employee to create it.
@SarahNokedOBM
Жыл бұрын
Dave! Thanks for your comment. I agree wholeheartedly! 🙌
@sarahlawrence3844
Жыл бұрын
I absolutely LOVE SOPs! Like, LOVE them! 😂❤
@angelcea61
Жыл бұрын
Enjoyed watching this, Sarah! 💜 Thank you for sharing, will emulate this when making SOPs for my clients. (Just recently transitioned to OBM here btw, your videos are a life-saver 🙌)
@SarahNokedOBM
Жыл бұрын
You are so welcome! if there's anything you want me to vlog about hit me up! We are working on our Q2 content calendar
@ItsMeLakitiamarie4
2 жыл бұрын
This is a great video. Nice to know I was on the right track. Now I know the holes that needs filling. Thank you for sharing the info. New subscriber and glad I found you.
@SarahNokedOBM
2 жыл бұрын
Glad it was helpful!
@ElieBeth___
11 ай бұрын
Wow, Sarah, this was super insightful! I've created SOPs in the past but never to this level of detail. You've given me a buffet for thought!
@SarahNokedOBM
10 ай бұрын
Glad it was helpful! I love that expression- buffet for thought :)
@gabbyg22
2 жыл бұрын
Is it possible to purchase the system vault without the OBM School?
@SarahNokedOBM
2 жыл бұрын
Hi Gabby! Sorry, we only offer the vault for our students.
@gabbyg22
2 жыл бұрын
@@SarahNokedOBM No worries! Also why do screenshots instead of videos?
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