I’ve sold my system that I had in my house. And I had Sonos all over my house and 2 subs. And I will never buy another Sonos again.
@Watch4Me
26 күн бұрын
Wow, that's pretty dramatic. Being in tech has given me more patience. What feature made you pull the plug?
@williampetzer4540
26 күн бұрын
@@Watch4Me I was just tired Of the system working and then for some reason 2 or 3 of the speakers stop working. And it’s in the same room to one that is working. My wife like to entertain and listening to our music. And you just never sure if the system is going to work or not. And I’m sorry but Sonos is NOT very helpful. Hope that helps
@guywebster8018
23 күн бұрын
@@williampetzer4540 bro you pawned that misery off on someone else? 😂 I wouldn't be sharing that....
@williampetzer4540
22 күн бұрын
@@guywebster8018 they wanted it
@PenFriends
13 күн бұрын
Had mine over a decade, no issues here … ever
@Kelvin-H.
Ай бұрын
I'm very disappointed with SONOS, the entire app is trash, it crashes constantly, I have to constantly reprogram my system for it to work, just trash pure trash, and great video.
@rufdymond
Ай бұрын
As a software guy who’s been in software development for 30 years, I just cannot understand how SONOS managed to release an upgrade that was so obviously broken.
@jimk59
Ай бұрын
"Hold my beer" - Crowdstrike
@504cool
Ай бұрын
@@jimk59I was about to say the same thing 😂
@CasepbX
Ай бұрын
This is the times we live in. Everything is rushed out. It has become the norm.
@chris2ferUtoob
Ай бұрын
Sales Execs. Nuff said.
@michaelbeckerman7532
Ай бұрын
Easy. They rushed it to market knowing it wasn't finished/feature-complete and they skipped all focus groups and beta testing to try and meet an entirely artificial, self-imposed deadline. They did this to themselves. This is 100% their fault. Why? Well, you peel that onion back far enough and it all comes back to one answer: Greed. It always comes back to greed. And all their customers got to pay the price for it. Shameful.
@brianfritz575
Ай бұрын
Long time Sonos user here. I disagree that this won't happen again. I expect it to. They've done it before. The issue with the sound profile change that borked subs. When they decided to get rid of the original app, telling us that many of our devices would just stop working, but don't worry, they'd give us a pittance to upgrade to the new stuff when they disabled our old working items! They are like every other tech company. They care only about next quarters profits. Yes, they borked our systems because they needed to get Sonos ACE out, for those almighty next quarter profits. This is far from the first time, I don't expect it to be the last. I think what I own I'll hope they get working better, but I had planned some additional purchases, that will now be more traditional wired in systems. They've pissed me off with their "upgrades" far too many times.
@mediataal
27 күн бұрын
Also Long Time User and I totally agree. Exactly what you said. I haven’t bought any Sonos products since their ridiculous, insane ‘just throw it away’ action. They have no idea how much they’ve lost by being so unreliable. I will never buy Sonos or any ‘all-in-one’ speaker again. I've been stuck with an outdated and slow app for years now. I’m curious when they’ll stop supporting that too.
@leejoliver
17 күн бұрын
Sonos has totally lost the plot - like you I'm a long-term user and I've gone from being a massive fan to thinking about kunking it
@mediataal
17 күн бұрын
@@leejoliver Yes. True and so sad.
@walterbkeen
16 күн бұрын
Couldn't agree more. This is just the latest in a long line of botched "upgrades" and sloppy programming.
@mjp0815
13 күн бұрын
Totally agree, my equipment has been on off paperweights over the years.
@ryanhaggerty
Ай бұрын
Thanks for covering this topic. It’s been hell of a ride for us Sonos users.
@shervinfarivar3348
Ай бұрын
You hit the nail on the head. I still think they should release the older Sonos App just to let people who don't have Headphones use their systems. That would have been the right thing to do. Like they did with the Sonos S1 App.
@thomashelmick7159
Ай бұрын
Agreed! I'm not an over-the-ear headphone kind of person so can I please have the S2 App back so I can enjoy my existing Sonos products?!
@TeresaAndrusz
29 күн бұрын
Agree! Agree! Agree! I have 6 Sonos speakers and over 30 custom playlists I used all the time. The new app ruined Sonos on my phone, but the older, unbroken version was my goto for my system on my tablet. Then they forced my tablet to update and I lost everything. I hate Sonos now. The products I loved, bragged about, and used in every room of the house on a daily basis is rarely used since everything is lost and broken. No favorites. Recently played does not show up. My custom playlists have vanished and it is impossible to create new ones. Yes, I can stream, but I don`t want the ads. I want to hear who *I* want *when* I want. Not waiting for it to come around on a station' or preset playlist. ROLL US BACK!!!
@UncleSev
Ай бұрын
Sonos is proving that app-only controlled hardware is a BAD idea.
@itshadouken
13 күн бұрын
Not really, more like just proving they have bad QA
@butinsho7585
Ай бұрын
The CEO should be fired.
@michael-4k4000
Ай бұрын
He should declare Prima Noct!
@guywebster8018
23 күн бұрын
Absolutely
@Hibbsy316
Ай бұрын
Agree, completely unacceptable, terrible communication for the first 6 weeks. They seam to be trying to fix their issues while also adding features people don't want which is mad, get the basics sorted then sort out the new features. Even today my app looses my system making it impossible to change settings on the fly. Was on the fence to buy the Ace headphones but won't be now. Huge hill to climb to make up with good will.
@fuzziestlumpkin
Ай бұрын
I wasn't on the fence, I was waiting for the Sonos headphones to be released and they probably would have been an instant buy if this app debacle hadn't happened. Now I'm wary of ever getting a set even if they fix the issues.
@Scalptrash
Ай бұрын
If I wasn’t so deeply invested, I would jump ship. Just trying to limp along until they fix this train wreck. The smart move, and one that everyone would greatly appreciate, is to roll it back. They will never admit defeat, however, and continue to string their customers along.
@spinhero
Ай бұрын
I work in software QA and nope..they don’t get any sympathy from me. There are already a lot of controls in place for bug fixes to be released out to the public..let alone a major app redesign. They knowingly released an app that clearly should’ve been in development for a couple more months.🤷🏻♂️
@BlueSpruce2
Ай бұрын
Like Crowdstrike and Microsoft? 😅
@Allanhyde264
23 күн бұрын
Was considering a Sonos speaker setup for my house. Thank you. Will go with something less problematic
@rsplatpc
Ай бұрын
"We needed to release headphones because our sales were stagnant and our investors were pissed, so our CEO just said release it even though we didn't test shit" = Sonos
@n_quintero
Ай бұрын
I work in tech and im willing to bet this is exactly how it went down
@elhefe2222
Ай бұрын
They did test and told they weren't ready but management doesn't care. We have to release it now...
@Jerryman_PL
Ай бұрын
Well, thair sales should not be stagnant anymore - goal achieved. But drop down a lot :)
@michael-4k4000
Ай бұрын
lol. Let’s brick all previous released products so we can release a new pair of headphones. Because there are not enough headphones out there. Lol
@lostphotographs3936
Ай бұрын
A friend of mine I ride one wheels with is part of the dev team. EVEN they asked to push it back before launching. Trust me... we all give him (youtube friendly word inserted here) about it. They know that it was a decision on the upper management level that the engineers pushed back against. In fact let me repost in the main chat because this needs to be known. Leave the sw engineers out of it, frame your hate toward management.
@lostphotographs3936
Ай бұрын
A friend of mine I ride one wheels with is part of the dev team. EVEN they asked to push it back before launching. Trust me... we all give him (youtube friendly word inserted here) about it. We ride in a group with several Sonos speakers. They know that it was a decision on the upper management level that the engineers pushed back against. In fact im reposting in the main chat and hope it gets pinned because this needs to be known. Leave the SW engineers out of it, frame your hate toward management.
@billeverett4090
26 күн бұрын
I think that’s probably true of all IT disasters. The people who are close to the work always know when it’s not going to work. It’s the senior leadership that either pushes it forward anyway (less common) or creates a culture where people are afraid to fully tell the truth because they know it will negatively impact their jobs (more common). You always need to talk to the people that actually do work to know what’s happening.
@TrueFactBoston
Ай бұрын
Excellent video but lack of showing some major issues to us. We would love to see more videos about issues related to all brands, pushing the brand to resolve them. Thank you!!
@lulul
Ай бұрын
i actually laughed at the "good news is this will never happen again". haven't we learned anything by now?.
@jhayd11
Ай бұрын
Looks like Digital Trends have already forgotten about the OG app to S1 to S1. Bricking multiple devices to support new tech. So bad, other tech companies had to weigh in as it was tanking trust in the whole smart device market. Wired wrote: "The Sonos outrage exposes the smart home's expensive flaw." Verge article from 2023 talking the same as DT about how Sonos will learn its lesson. "Sonos isn’t about to make the same mistake twice. In hindsight, its transition in 2020 to a major new software platform, S2, could’ve been communicated better and handled with more consideration for longtime customers." All of these huge overhauls, all under Patrick Spence were failures.
@graysonpeddie
Ай бұрын
Let the history always repeat itself. Again. Again. And again.
@philrhbrg
Ай бұрын
Thank you for this Video! They really need to fix their app and clear up this mess. Its actually unuseable.
@jdc212
Ай бұрын
I have several original, first Gen Sonos. As I recall, a couple years ago when they upgraded they told us our original equipment (remember the remote) wouldn't work after.... But! We could buy all new equipment at a discounted price 😂 Sonos soon retracted the plan and kept the old system up as well. I have been reluctant to buy Sonos since.
@nononsense5182
Күн бұрын
Just want more money for a product , I'll buy bose instead 😬
@504cool
Ай бұрын
I’ve been a Sonos user for less than a year and it seems like the biggest difference between them and other companies is that their monthly updates have a “giveth” and “taketh away” feel. Whether or not you’ll still have that really nice system you started out with depends on the next update 🤷🏾♂️. The systems sound great, however I wish they were a little bit MORE like other companies from a firmware update standpoint, every few months and only when needed.
@cestseb
Ай бұрын
I mean yea that’s valid. But I’ve had Sonos for like 8 years now? And some people decades. The speakers work very well are reliable and hold their resale value at least they used to. I enjoy every day my Sonos play 5 gen two and I’m sure they’re like 6 years old I bought them used 0 issues. Also there usually wasn’t anything taken away before this all started with the new app
@Robobeast76
29 күн бұрын
So true - I'm only two years in and have lost the music library connection from my phone and now from my pc with the new app. Half of my system disappears and requires a restart. Lovely
@504cool
29 күн бұрын
@@Robobeast76 Damn…. yeah I use mine primarily for home theater, but if was using it for music I’d be pissed. Sorry about the disconnect issues. What’s funny is that I was trying to do an update the other day and couldn’t find the section to even check for updates in the new app. I’d certainly seen it on the old app, as well as this one too. Not sure if was removed due to the issues they were having.
@deathsyth8888
Ай бұрын
This is why dedicated hardware functions and user interfaces are important. Yes it's great to have different options and settings to help configure your audio needs but if that's your only way to access those features then you might as well not have them in the first place if the app is useless or broken after what you paid for them.
@sweetgregt
Ай бұрын
Welp going to seriously reconsider ever getting into the Sono ecosystem now. When everything hinges on the one app to work and they bork it this bad, it’s not a good look.
@michael-4k4000
Ай бұрын
What about Harmon Carden or Martin Logan or Mark Levinson or Mark Hamilton?
@InstruMentalCase
Ай бұрын
I spent two hours last week trying to register my lone Sonos Move speaker in their ****show of an app, just so that it would unlock the ability to simply use it as a Bluetooth speaker, after a failed firmware update forced me to preform a factory reset. You’ll run into the same issues if you try to pair it after getting a new WiFi network. Their guides are terrible and you’re forced to just keep resetting it and repeating the process until it randomly finally succeeds (if you’re lucky). I will never under any circumstance buy another Sonos product. I can’t only imagine the nightmares that would come with running an entire surround system in their broken, slow and perpetually inadequate ecosystem.
@michael-4k4000
Ай бұрын
@@InstruMentalCase Sonos is NOT to blame bubba
@NizarNoor
Ай бұрын
Don't do it. Stay away
@ThomasHoffDE
Ай бұрын
I wouldn't - it's awesome still.
@RoderickLucassen
Ай бұрын
My system was useable, but buggy as heck. Longer on loading, ‘forgetting’ my settings like trueplay and max volume limit etc. Seems a bit faster now, but this is a big mistake by Sonos. Let’s make this video huge and spread the word! Thanks man for putting this out here. Keep up your great work!
@IndieRocke
Ай бұрын
Like so many others I sold off 75% of my Sonos system after the whole app debacle. The only speakers I have left are in my bathrooms and kitchen and I just Airplay now with them or ask Alexa. I’ve abandoned the app altogether. So much goodwill and brand loyalty just down the drain from an ownership perspective. It’s dumbfounding. I hope that headphone launch was worth it because they have become the Boeing Starliner of streaming leaving their user base stranded and waiting while they try and piece it back together.
@user-yu1pm9vj8j
Ай бұрын
The app bricked my old sonos devices twice.
@michael-4k4000
Ай бұрын
thats Sonos, Sonos loves to lay bricks....
@amanbat1151
26 күн бұрын
Even if Sonos fix the app soon, the users will still have trust issues with Sonos. I have already sold most of my Sonos speakers, and now I’m down to my 5.1 system with Arc. I’m just waiting to see if Sonos will add DTS-X support for my Arc system, if it doesn’t then I’ll sell it all away and move to another reliable brand whose products do not fully depend on an App.
@moerudyk790
Ай бұрын
Please keep us up to date on this issue! I have a complete setup and found it not working that well anymore!
@slimerone
Ай бұрын
the fact that the CEO still has a job tells me they learned nothing and will most likely happen again
@michaelbeckerman7532
Ай бұрын
Of course. Leadership comes from the TOP. Instead of issuing his apology letter, he SHOULD have issued his RESIGNATION letter.
@pixvuhobbyzone2814
29 күн бұрын
I think he fired the whole App team and had to hired all new people to re-designed the app
@michaelbeckerman7532
29 күн бұрын
@@pixvuhobbyzone2814 Well, I certainly hope so!
@hans-peterschmid7749
21 күн бұрын
@@pixvuhobbyzone2814But the fish stinks from the head.
@michaelbeckerman7532
Ай бұрын
Sonos just taught an absolute Master Class in what a company should NEVER do. They rushed a sloppy, obviously unfinished product to market (Ace headphones) and then followed it up with broken, untested software that was full of bugs/problems and wasn't even close to being ready to be pushed out. You literally couldn't drop the ball any more than that if you tried. Sonos did EVERYTHING wrong here - they did exactly what a company is NEVER supposed to do...and they did it on MULTIPLE levels, all at the exact same time. Universities will be doing case studies on this monumental corporate screw up in their business schools for years to come. (Seriously, a LOT of people need to be fired inside of Sonos for letting this happen. This is NOT the kind of screw up that people should be keeping their jobs over. SOMEONE inside that company should have had the GUTS to stand up in high-level meetings and say, "Oh, HELL no! Are you even KIDDING me here? We are NOT doing this to our customers. We are NOT ready to roll this product/software out yet. This is absolute corporate SUICIDE if we do. No...just NO.)
@richarddixon6354
Ай бұрын
Didn’t Sonos make a load of IT staff redundant earlier this year? Sad to see it in decline but this company rarely did discounts in the past now it is every month and a stock price that has fallen 30% this year.
@petergplus6667
Ай бұрын
Crowd strike level. I hope people sue them successfully.
@andycecil8753
29 күн бұрын
You hit the nail on the head 👍 if you only needed the new app for the headphones, why didn't they let people with loads of other Sonos gear but who didn't buy the headphones, simply rollback to the previous version, instead like you say, they rendered everyone's entire systems unless and 2-3 months on (and counting!) very basic functions, edit the queue, clear the queue are still missing. Personally the Sonos mess has been far worse than the Crowdstrike one!, heads should have rolled!
@thomashelmick7159
Ай бұрын
Thank you for making this video. Just to be clear, Sonos has not fixed anything yet. NONE of my many Sonos products (list below) will reliably stay connected to the App and No, I cannot Airplay to any of them. I have factory restored all of them to exhaustion as well as reset my router more times than I can count. My main system (Arc, 300's x2; 2 Subs) will play through HDMI but are not showing on the App or Airplay. It's the same story for my second system (Beam2, Sub-Mini, One's x2). Heck, even the stereo pair of One's I have in the kitchen are unusable to play music. Only the Sonos Move and Roam are usable. I appreciate Patrick's Spence's letter but it is worded in a way that makes me think people like myself have a HUGE amount of money sunk into Sonos products that are barely or completely unusable. I was already sold on getting the Arc 2 before the App update. I will have to wait to see if Sonos can EVER fix this mess which from my perspective, seems doubtful.
@CompleteMisc
Ай бұрын
People have forgotten how they stranded those of us with old Sonos equipment a few years ago. Thankfully there was enough pushback that they have kept the old app updated but you can’t tell me there wasn’t a way to integrate the old devices into the new app. And the “discount” to upgrade the hardware still would’ve cost me a thousand bucks or more to replace all the equipment I have.
@genergonzalez6258
10 күн бұрын
Old school never fail. Cables are anoying but the most reliable way for a stable sound system. Receivers nowadays are on top of streaming audio platforms so I stay that way for a looong time. Btw, way cheaper too.
@JoeyB681
Ай бұрын
The latency is breathtaking. Sometimes takes 3 minutes for the app to find my sonos system. I use this app to play music off my computer. That was broke for 2 months. They fixed that but if you want to look at the Queue, instead of going to where you are in queue, it goes to the 1st item and you have to search for where you are.
@bob87776
29 күн бұрын
Yes. Latency on volume control is particularly debilitating. Basically have to use the switches on the speakers to control volume. The sluggish app volume controls cause confusing over-correction as later commands take before earlier ones. the volume dances around as the system catches up. And Sonos playlists still are MIA. I’ll never buy another Sonos product.
@phillipfrankreid
13 күн бұрын
I always have to launch the app twice on my Galaxy S20 5G. Always. The first time "no system found." Second time, it will load--slowly. I get volume control lag, room toggle lag, and sometimes, the app loses connection with the player altogether and I have to unplug the player to stop the music. I used to think Sonos was the greatest digital technology on Earth. I've had it for fifteen years. Now, I'd suggest to anyone in the market that they do their research and assume nothing in advance.
@rinmlo
23 күн бұрын
I have an old Sonos connect and it was always pretty reliable on its own. Then I went and bought the two Ikea bookshelf speakers a few years ago and to be honest everything never worked that well together, especially when you mix wired and WiFi. Stuck on the S1 app because of the old connect, but that seems like a blessing now.
@user-yu1pm9vj8j
Ай бұрын
The good thing about sonos, old play:5 has a headphone input. I connect my TV to it and it wirelessly connects to my play:3
@drvcrash
Ай бұрын
i was just about the pull the trigger on a complete Sonos system for Atmos when the new app hit and decided to wait. But now most likey will get the Sony Quad.
@Mhosborn
Ай бұрын
I'm of the opinion that Sonos's CEO DID know about the issue, but gave the green light to releasing the awful update anyway. Sonos is not THAT large a company that something like this flies under the CEO's radar.
@1mother99
3 күн бұрын
I bought a Sonos soundbar this weekend and kept it for a whole two hours. The right side had static and it seems like they have been dealing with that for at least two years. I found chats about it on their website so I returned it.
@gestell
Ай бұрын
It is an unprecedented mind boggling tech debacle that essentially bricked the very expensive systems of faithful users. This is reflected in the rapid plummet of Sonos stock.
@online_now6834
Ай бұрын
The problem with Sonos now is that is incredibly expensive and really not much if any better than offerings from other companies now.
@BrentlyAVPS
Ай бұрын
It's SO overpriced now
@cestseb
Ай бұрын
Uhm their hardware support is second to none. Get a 500 bucks Bose speaker and 2 years later they changed apps and ecosystems and they don’t work together. I still have gotten used year old Sonos speakers that work well and sound awesome. The app is a pain in the butt sometimes now but it has been improving
@blackscorp
Ай бұрын
Thank you Caleb keep making videos like this putting companies on blast . Bose is another one 🤬🤬 . I purchase and upgrade my products and I notice the flaws. I even take time out to call these companies and complain myself . I’ve called Sonos numerous of times even before the update …. I have the arc , two era 300s and the latest sub . I’m hearing rumors of the arc 2 soundbar I hope they continue to fix their stuff
@behwatch
Ай бұрын
That's why never buy a product that depends on app only, it must be playable without any app.
@muddynyc
28 күн бұрын
This is not the first time Sonos F’d over their customers. Remember the forced upgrade path that bricked old equipment? Yes, they backpedaled on the bricking and created a grey app to continue to support the older equipment. And yes, they gave and still give a 30% rebate if a customer chooses to upgrade to the equipment that works with the gold app. But at first it was a big F you to their early adapters and “word of mouth” free good will ambassadors. And just as that headache has dissipated they do something worse. It seems like new WiFi speaker company could mop the floor here.
@BrentlyAVPS
Ай бұрын
Why does Sonos suck so badly now? SHAREHOLDERS! Corporate greed and shareholders. I WAS a Sonos dealer from day 1 (remember the ZP100?). I used to love the product and couldn't stop selling it but no more. I wouldn't recommend it to my worst enemy. It's nothing but a nightmare now.
@mrgold3591
Ай бұрын
I have a lot of Sonos speakers around the house (Arc, 3 Beams, 4 Gen 3 subs, 2 Fives, 2 Ones, 1 Era100, 4 Symfonisk bookshelf, 2 Roams). Really don't use the phone app for anything; except for room or whole house audio streaming from iphone. Use daily and I haven't noticed any issues with my Sonos system with any automatic updates.
@craigsj
Ай бұрын
Yes indeed. It appears that users that have multiple Sonos products are less likely to experience problems. I'm convinced the loudest complainers are owners of zero Sonos products. I do not have as many unique products as you but a similar number of total products. I rarely use the app, I use the Mac app (which is different) and have never had an issue.
@bxrokk
Ай бұрын
@@craigsj Ah, ok this makes sense. I have the full surround set up and have experienced zero issues with the app.
@pixvuhobbyzone2814
29 күн бұрын
if you don't use phone app...how do you get sonos speakers to work? what software or equipment you used to control all those sonos speakers
@mrgold3591
29 күн бұрын
@@pixvuhobbyzone2814 I used the iphone app to add speakers, Trueplay, or join several-to-whole speakers together for house audio for music. I did most of my purchases between 2021-2023. Once set, I don't have to use the phone app for the way I use the system (mostly TV viewing). Example of not using the phone app would be only touching the top of our Era 100 (kitchen) to join/unjoin with Arc/sub/Fives (family room) for sound in second room.
@craigsj
29 күн бұрын
@@pixvuhobbyzone2814 The Mac or PC app, which is a different code base that has not been broken. NOTE: The claim is that "a problematic app update rendered essential features unusable". No essential features are rendered unusable, first, because the app update does not fail for all users and, second, users do not have to use the problematic app at all. Finally, the presenter here is not likely to even know these things.
@DAMN11KIDS
Ай бұрын
I bought an Era 300 about three months ago and the connection is a bit spotty but the sound is pretty good, I wouldn’t say amazing though.
@timf6916
Ай бұрын
Wow, will take them off my list to buy.
@dennispaton3798
Ай бұрын
I lost access to my local music library. It on a Mac mini that has the Sonos app running on it!
@cdavidhord
Ай бұрын
I have a bunch of speakers that no longer work/connect. I should retry since you mentioned a recent update. No more purchases until fully resolved.
@CNCChazz
5 күн бұрын
Hahah I was one of those people who purchased a full surround system from Sonos less than a month after this started. One of these days by god, I will get to hear what this system can really do
@jagathon777
Ай бұрын
"You had one job!" Fair and enjoyable video as always!
@albundy3929
13 күн бұрын
Where can I find this background music for my videos?
@itshadouken
13 күн бұрын
Weird I haven’t noticed any issues other than not liking how they changed the music browsing in the app and I have pretty much every configuration across 6 rooms
@bjoernaltmann
Күн бұрын
Good old days when you had an amp, speakers, and a source for music.
@nononsense5182
Күн бұрын
I saw this sound bar speaker at Best Buy, the whole weekend was spent trying to set it up....🥴 I decided to get my money refunded on a $500 purchase Trash What's sad is the employees pretending to back this product 😠
@incognitooo
Ай бұрын
Was a proud Sonos user until this debacle. Sold all Sonos gear and switched to a AVR/speakers for tv + HomePods around the house.
@Victor-779
28 күн бұрын
I liked your explanation of the testing process, not hard too understand what it means to properly test something first before releasing to the public. Very applicable to the recent Crowdstrike issue that affected millions of PCs with their very broken update to Windows systems. It seems like we are de-evolving when to comes to certain things instead of progressing forward.
@jgarfield
Ай бұрын
“Crowdstrike, hold my beer”
@AlainKapture
Ай бұрын
I‘ve lost my TruePlay without any notifications an was wondering why my satellites were so loud
@fuzziestlumpkin
Ай бұрын
Wow... TruePlay... Must be nice, we still haven't got it in android land. I can understand not supporting every $150 device, but my S24 Ultra? or Pixels? Or damn, let me use the Roam at least.
@AlainKapture
Ай бұрын
@@fuzziestlumpkinyeah, hard to believe. If you know someone with an iPhone, ask for the calibration with this phone, after a single calibration it should stayed so.
@LaddTemple
29 күн бұрын
Thanks for the warning. Preparing for new system in new house after fire damage. Just removed all Sonos product from consideration. My recall is something similar happened several years ago at or during start of pandemic shutdown.
@outatime88mph
Ай бұрын
I can’t understand why Sonos doesn’t support DTS:X.
@rahuljayachandran4128
Ай бұрын
Thank you Caleb and digital trends for the video-which one is your favourite Headset? I am just curious😀😀is it the sony XM5?
@Jay0Do
Ай бұрын
I just recently got an Arc, sub Gen 3, and pair of era 100s and never used the old version of the app. I have been running things through the app and had everything connected through my tv, so it all seemed to be working fine. 😅 Guess since I was brand new to the ecosystem and all my speakers are connected in one room to my TV, i guess I avoided the main issues. Was super confused when i saw all the anger on reddit while looking dor tips on my set up
@Mean_Bean279
29 күн бұрын
I feel like I’m one of the only Sonos users that didn’t really have an issue. On launch day of the new app I definitely experienced some issues, but within a few weeks they were fixed. The only problem I had with it was that the alarm clock wasn’t working. That’s not to minimize what others are experiencing, but I also setup my Sonos system in a way where I wasn’t reliant on the app itself.
@ThomasBricker
25 күн бұрын
I have been a Sonos user for many years. I have some of their speakers and their amp. I have been in the habit of not using their software at all because I just use airplay with my other Apple speakers. I recently purchased the Sonos arc and sub mini. In the process of trying to set up these new speakers, I was awakened to the nightmare that is the Sonos app. It is beyond a doubt, one of the worst pieces of software I have come across in years. In general, the layout of the app should’ve never passed the first round of QA testing in development. But what really infuriated me was the many dead ends that I ran into when the new speakers would not install correctly, and the lack of ability to resolve this issue. Calling and texting their tech-support was a frustrating waste of two hours. I am so soured by this experience, that I may just return the speakers and stick with the Vizio elevate system. I already have. At least it works like it’s supposed to. 🙄
@mayday6880
19 күн бұрын
<a href="#" class="seekto" data-time="388">6:28</a> that's the point, It is incomprehensible why they didn't just use the previous working app and a ACE basic implementation that they could have taken care of afterwards.
@rinmlo
23 күн бұрын
I have an old Sonos connect and it was always pretty reliable on its own. Then I went and bought the two Ikea bookshelf speakers a few years ago and to be honest everything never worked that well together, especially when you mix wired and WiFi. Stuck on the S1 app because of the old connect, but that seems like a blessing now. I don’t think I’ll be buying any more Sonos products.
@yayinternets
29 күн бұрын
I have an older Sonos system that I put together shortly before they discontinued v1 of their speakers, which means I spent 3K plus on something that isn’t supported any longer. They’ve done so much to keep screwing things up over many years, it’s not just this snafu. I haven’t bought any new Sonos products in years and will never again.
@macmovieman1
29 күн бұрын
I sold a bunch of my Sonos speakers and moved over to KEF. I also bought the Roon server to move off off of the Sonos app. I still need it for updates when I need to do them but Roon is a great product.
@pineapple8407
Ай бұрын
My Sonos system is working fine. Have mix of 1’s , soundbar, sub, 3, move, roam SL. I hope the problems people are having get fixed by a quick app update.
@michaelkaster5058
Ай бұрын
This is more an apology for Sonos. Wishy washy 'awe guys, Sonos is trying'.
@rossheard9446
10 сағат бұрын
I'm being patient, I have a sonos surround system as well as the roam......I'm not flushing it all due to having to work around the issues...which I can and have done. I still enjoy my music, etc...but it's conflicting with Alexa and my streaming service badly. Hopefully soon.
@wrx202
8 күн бұрын
A clear case of " if it ain't broken, don't fix it!". The new app features are not worth the hassle, learning curve etc. At least they should have made the update to v2 optional or something.
@BrrMunkey
22 күн бұрын
I’m so upset. I just bought a brand new Arc and sub and I can’t calibrate & tune them with Trueplay because the app will not let me progress through the process, so everything sounds flat and hollow. I’m about to take it all back and get something else. Very disappointing.
@davidbonnici8786
21 сағат бұрын
What happened to Sonos? I just got home after three months in Europe and I can’t play whole house and can’t use the roam or move to play the tv sound in the backyard. Each of the four TV’s work with their subs but they are all islands and can’t work together. 10 grand down the drain. I have been with Sonos since 2005 and I can’t even Imagine how Sonos could screw this up so bad.
@SirSchmittyX
26 күн бұрын
I haven’t been able to use my Sonos Beam for over a year. The app won’t seem to connect and I can’t get a hold of Sonos customer support. I try every month or so to try it again and no luck.
@devonmccarroll6509
2 күн бұрын
I really wanted to buy a Sonos Beam when I buy a new TV, plus a speaker for music. Nope, not anymore. A company that can't get just ONE app right has serious issues with their tech team.
@JimboJason
Ай бұрын
This is just inspiration to sell my Sonos gear to get the Sony Quad system.
@Stan-ug9mx
24 күн бұрын
I just got a Sonos Era 1 today (Aug 16th 2024) Downloaded the Sonos App, Not S1 or S2. Set it up, activated Voice Control for it and it works fine. I had to do some Google searches which was frustrating and time consuming but it's up and running , with Alexa too. I didn't know there were all these issue with the App. But like I said it works fine for me. It sounds good. Guess I came in on the tail end of this mess. I have an Echo Studio arriving tomorrow (August 17) Gonna compare the two side by side. If I have to be worried about bungled Sonos updates in the future I may just return the Sonos and keep the Echo Studio, even if the Sonos ends up sounding better.
@cede30
Ай бұрын
Sonos will never let this happen again?? Lol. They did it once, they will do it again. It's just a matter of when.
@jhayd11
Ай бұрын
Already did this once... in 2020. This is the second screw up of an app roll out.
@rixlox650
14 күн бұрын
My Living room and Family room systems never work well together and when you want to just use one it goes crazy. I just wanted to play music in my entire home! Sad cuz it used to work perfectly!
@therealisticgooner8267
2 күн бұрын
Personally speaking I’ve not had any issues but then I’ve only got a sound bar that I only use with my tv and don’t use the app to control it . That said if I was thinking of upgrading I’d definitely think twice about buying Sonos .
@WalterRiggs
Ай бұрын
I say this with 37 years of software experience: this is what happens when you fire full time coders and use contracted coders from foreign lands for 1/10th the cost. If only people got this upset about the SiriusXM app redesign last year. 😂
@BlueSpruce2
Ай бұрын
I cancelled my Sirius XM subscription and don't miss them at all. They are no longer worth the money. Lots of terrestrial alternatives out there and I don't have to support the salary of a lunatic like Howard Stern.
@chickens3050
28 күн бұрын
Besides a visual rearrangement my Sonos has worked fine. Just lucky I guess. Would be nice to get a message to say turn on WiFi instead of something like “no products found”. They would be found if WiFi was turned on, but no hint that is the cause of the issue
@neilgilroy1629
Ай бұрын
6 months in with ERA 300s and a beam 2, no issues. Seems like is mainly the longer term users with a mix of older products/software expectations who are most affected
@wiesawnowicki8789
25 күн бұрын
Mine issues with beam gen 2 started after a year of using
@NizarNoor
Ай бұрын
I "unplug" (smarthome power management) most of my outlets when I'm away. I had just come back from vacation, I turned everything back on, tried to play one album on my Sonos speakers, it just said "Something went wrong". Waited for a few mins, tried to play another album, it worked. But now that one album I wanted to play initially seems to be forever unplayable. Tried restarting, signing out/in, reinstalling the app, nothing works. It's so frustrating.
@Dan-lr4hm
Ай бұрын
I feel bad for the majority of employees there. This is a decision made by leadership and the morale at the company has to be terrible right now. Stock down over 40% in 3 months and two new products that were set to go before Xmas pushed to 2025? The board has an obligation here to right this ship with new exec leadership on behalf of all stock holders. I’m not sure I’d want to reward the current iteration of this company with more of my money.
@mohammedwaseem6922
25 күн бұрын
Having to reconnect my Sonos speakers has been such a frustrating experience. It hurts me because I’ve spent so much money on my sound system, over 3000usd and yet I can’t connect my sub, to my eras to my arc??? Like come on. They have definitely lost brand loyalty. I don’t think I will swap them out, but I know for sure i am not buying the arc 2 when it comes out that’s for sure
@billeverett4090
26 күн бұрын
It’s almost unusable even after the updates they’ve done. I probably have 8 or 9 speakers and a couple amps driving wired ones outdoors and I’d walk away at this point if knew of an alternative. I would have added another amp and ARC recently but there is no way I’d spend more on any of the products right now.
@gininktattoo5138
3 күн бұрын
Do you have any update when app will be fixed. Thanks
@robertricciuti5793
24 күн бұрын
I've invested so much money with this brand and right now it sucks...
@Killswitch85
Ай бұрын
this was soo easy to fix. You have 2 options when you run through the setup . Basic and advanced. Basic connects your speaker to a network and pairs them. that it, nothing more. im pretty sure most users use them with spoitify connect and probably use the alarm. Why are they pushing all these services on the app?
@dorriesmith2177
26 күн бұрын
Wow, I did not know that was the cause. I can't get in and adjust the bass or sonos 1's thanks for letting us know.
@airixxxx
Ай бұрын
The last thing I want is to have speakers that rely on software, what happens if the company bankrupts, you throw them away?
@Danrchy
26 күн бұрын
My $3k system is destroyed too by this stupid update, they must be sued
@am0804
12 күн бұрын
Yup pretty damn stuipid, also spent a good bit of money on them 4k down the drain isn’t fun
@Thevikingcam
19 күн бұрын
Sonos did couple years a go state that they can and will render older models useless for lifting sales of the new versions..
@user-hn7ud5no4x
17 күн бұрын
Perhaps their support people should start with an apology and admit the problem when you call instead of blaming us or suggesting the problem is with some other component in the system.
@jasperhlynn
28 күн бұрын
Still having major issues with Sonos. AirPlay connectivity is in and out. Spotify errors. And my surround with Arc has so many issues. What a disaster
Пікірлер: 488