What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam
This video highlights the importance of ITSM- IT Service Management. The highlights are as follows.
1. What is IT service Management (ITSM)?
⁃ How IT teams manage the end-to-end delivery of IT services to customers
⁃ All the processes and activities to design, create, deliver and support IT services
2. ITSM Process
⁃ Service request management
⁃ Incident management
⁃ Problem management
⁃ Knowledge management
⁃ IT Asset management
⁃ Change management
3. ITSM Vs ITIL (IT Infrastructure Library)
4. ITSM software tools selection criteria
⁃ East to use and setup
⁃ Enables collaboration
⁃ Customization possibility to your needs
5. ITSM Frameworks and standards
⁃ ITIL
- COBIT
- MOF etc
6. Few of the popular ITSM software tools
⁃ JIRA Service management
⁃ Freshdesk
⁃ Atera
⁃ SysAid etc
Watch now.
#m2powerfuture
#mpowerfuture #mpower
#aneeshkumar
#aktalks #malayalam
#itsmmalayalam #itsm #itil #itsmvsitil
#malayalam
Language : Malayalam
Social Media Links:
Instagram : / m2power.futurz
Facebook : / m2powerfuture
Twitter : / mpowerfuture
Image Credits : Google
Editing credits : / an_art_life
Негізгі бет What Is IT Service Management (ITSM)? | ITSM Vs ITIL | Malayalam
Пікірлер: 18