Thank you. I've been using all of these without knowing what ITSM was. I will have to watch this video a few times to really let it sink in. Thanks again.
@jimmo42
2 жыл бұрын
As far as I can tell the Knowledge Management portion is simply a knowledge base, or rather a question-answer/problem-solution database. A knowledge base is to knowledge management as seats are to a car. It makes things more comfortable, but isn't necessary and is only a very small part of the whole. What about documentation management and competency management, just to name two?
@bocelott
Жыл бұрын
Nice
@vaivhhh
2 жыл бұрын
This is helpful
@caninha2023
4 жыл бұрын
Thanks for sharing. 👏
@GlideFastConsulting
4 жыл бұрын
Hi Patrick, thanks for watching. Subscribe to our channel for more videos!
@higgs584
3 жыл бұрын
Nice
@beda153
3 жыл бұрын
Good Info
@buddhangle
7 ай бұрын
Great vid , thanks!
@romaro_c
5 ай бұрын
Well explained.
@shwetapatil6519
2 жыл бұрын
which version of servicenow are you using?
@MichaelLombardoGlide
2 жыл бұрын
That video was a little old school. Maybe Kingston?
@amd2533
3 жыл бұрын
What exactly is a change request? I'm sorry I didn't understand that bit
@hiad33
3 жыл бұрын
Whenever , there is potential change in existing service for example some update came , something new introduced on application. .to record that In SNOW change req is placed
@MichaelLombardoGlide
2 жыл бұрын
Yea think about a code release to a production application or a replacement of a production server
@H4ck3er01
2 жыл бұрын
Is CMDB managed at asset management ?
@MichaelLombardoGlide
2 жыл бұрын
The CMDB and Asset databases are managed in different “applications” within ServiceNow
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