This video demonstrates the usage of pre conversation survey and the method to configure it.
Pre conversation surveys are riggered at the start of a chat. Survey questions can be created using the channel behavior interface
Answers can be configured to be ‘required’ field.
Possible Answer data types are:
- Single Line
- Multiple Line
- Option Set
- User Consent
Survey questions name is created as context variables and can be used in routing rule configuration.
Girish Uppal explains the technique to configure pre conversation survey in Microsoft Dynamics 365 Customer Service Omnichannel app.
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