Thank you so much for explanation..it helps me to understand Asset & CI..thank you so much !
@itaminstitute5087
4 жыл бұрын
Great explanation Jeffrey!
@ankitraj-wb1lw
3 жыл бұрын
Bang on !!
@nah0221
5 жыл бұрын
This video saved my life :) Thank you !
@gaMEXDavid
2 жыл бұрын
Could you give examples of: "Pure" Asset, "Pure" CI and "Hybrid" please. Many thanks!!!
@divya2690
7 жыл бұрын
thankyou very much Jeffrey well explained the difference between CI and an Asset
@JeffreyTefertiller
7 жыл бұрын
Thank you very much. This one of our first videos so the video quality is not great but I think the content is strong
@elvisrodriguez2239
6 жыл бұрын
Thank you, Jeffrey! Your very informative and detailed!
@JeffreyTefertiller
6 жыл бұрын
Thank you for watching
@JeffreyTefertiller
6 жыл бұрын
Thank you for watching
@hinakauser4073
7 жыл бұрын
Hi Jeffrey.. Thanks for the explanation. However I have a question. Desktop/Laptop specifically is a asset or CI? because we do manage them in CMDB. They are one of the huge number of components that gets added to CMDB on daily basis. Also they are the one hugely get tracked through Discovery which is one of the key aspect of SACM. Please explain.
@JeffreyTefertiller
7 жыл бұрын
Hello Hina, Thank you for watching. An item can be both a CI and Service Asset. And both Service Assets and CIs are included in SACM. Both can be included in the CMDB and discovered through a discovery tool. Both may have "attributes" in your ITSM tool. The main thing that differentiates the two is: Service Assets are tracked for financial & other reasons and are usually stand-alone while CIs are tracked because of their relationships. CIs will be related one to another while Service Assets usually are not. Hope this helps. Feel free to comment anytime or email me at JeffreyTefertiller@gmail.com
@RajuRaju-ue1tf
6 жыл бұрын
Jeffrey Tefertiller awesome sir
@siddharthdogra6022
4 жыл бұрын
@@JeffreyTefertiller Explained in a very nice manner...this was really helpful.
@aashishVlogs25
2 жыл бұрын
my interviewer asked what is configuration item.. i said it could be an application/program/ or a code that needs to be upgraded or deleted or modified according to need of the service
@JeffreyTefertiller
2 жыл бұрын
It can also be infrastructure
@aashishVlogs25
2 жыл бұрын
@@JeffreyTefertiller cool.. i noted it . Tomorrow another interview in Maersk for the role of incident management and monitoring... Hope i crack it.... ❤️ Thanks...
@grahambutler734
6 жыл бұрын
Is there a way to integrate ITAM (in my case Mobile devices) and CMDB to track the physical assets in the field and give more visibility in the supply chain ? Integration of ITAM database with CMDB.
@laurence_tindall
2 жыл бұрын
With ServiceNow you can do that! Out-of-the-box you can manage CI's and assets together.
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