Hi. Is there any way to remove a device from someone else's account? I recently bought a DP2C peephole camera from a pawnshop - whole package, with instruction, mounting kit etc. But I cannot add it to my account because it has been added by somebody else, and there is no way to contact this previous owner. Can you help me with this and remove this device from his account? It would be nice addition to my other EZVIZ cameras, but if I can't connect it then I will have to throw it away - waste of money and natural resources. Please advise. Cheers!
@EZVIZGlobal
6 ай бұрын
Hi there, please send us an email at support@ezviz.com with your device serial number and our customer service team will take a closer look at your cas. Thanks!
@collaovet1903
5 ай бұрын
I have the same problem!
@sdarfvsdxfvb
5 ай бұрын
@@collaovet1903 Unfortunately, support was unable to help me at all - they can't remove the device from somebody's account and the device can't be added to two accounts at once. Why? "Security reasons". Seriously? A doorbell with no memory other than optional sd card? Guys, you are forcing people to throw out working devices, thus producing unnecessary electronic waste. Shame on you!
@raulramirez4991
5 ай бұрын
Did you get those resolved? I the same problem
@sdarfvsdxfvb
5 ай бұрын
@@raulramirez4991 No solution to this, Ezviz refuses to help. "Security reasons".
@kamalkesher1198
7 ай бұрын
how to add to laptop if it is already added to another device.i.e mobile
@AshG321M
8 ай бұрын
I send you an email for support but I didn't get any replay, it's been 2 days now
@EZVIZGlobal
8 ай бұрын
Hi, sorry for the late reply. You can also send us (@EZVIZ) an direct message via facebook and we'll come back to you asap. Thanks.
@stevenpandean9595
3 ай бұрын
i want to unbind and forgot my email help me please
@miumiumiaomi
4 ай бұрын
This is the most useless setting in all the cloud devices I have used...I do not fxxking have two mobile number at the same time...how am I supposed to delete the old one???
@EZVIZGlobal
3 ай бұрын
Hi, please send us an email at support@ezviz.com and our cutsomer service team will take a closer look at your case. Thanks.
@PHBenchoy
15 күн бұрын
We buy the unit and it allready have account how to delete it???
@komalkadam5371
4 ай бұрын
Hi i have and issue with my cctv that is the mobile with which i have registered with the no it has been lost what to do 😢
@EZVIZGlobal
4 ай бұрын
Hi there, please send us an email at support@ezviz.com and our customer service team will be able to hlep. Thanks!
@kip2981
4 ай бұрын
My camera is jumping on my WiFi but some one else's IP address... It did it itself I couldn't add it and it's been installed by the roof so all this bollocks about resetting can't happen unless you want to foot the bill for it to be done.
@EZVIZGlobal
4 ай бұрын
Hi there, sorry for any inconevience you may encountered. Please could you help to send us an email at support@ezviz.com, so our customer service team will take a closer look at your case. Thanks.
@user-dm7ji7us8b
4 ай бұрын
Hey there i forgot my old email and i have a new phone and email but the same camera how do we remove yhe old email
@EZVIZGlobal
4 ай бұрын
Hi, if you can still login to your current acount you can remove the device form the account, and then register a new account with your new phone/email and add the device to it. If this cannot help please send an email to support@ezviz.com and our customer service team will be able to help. Thanks.
@NMUNA821
9 ай бұрын
Please help me. I tried it but it didn’t work😭😭😭🙏🙏🙏🙏🙏
@EZVIZGlobal
9 ай бұрын
Hi there, our customer service team is always ready to help. Please send an email to support@ezviz.com and we'll take a closer look at your case.
@sleemmohammad453
9 ай бұрын
Is the problem solved ?
@AshG321M
8 ай бұрын
same Q@@sleemmohammad453
@LifestyleVlogsbysultana-ge5lx
8 ай бұрын
Help me plz ezviz terminal delete hoy na
@dinidulakruwan6952
6 ай бұрын
how to fix this 'The device was added by non-ezviz account.
@EZVIZGlobal
5 ай бұрын
Hi, please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
@abneeshlodhi
4 ай бұрын
Nhi ho rha hai yrrr
@mohammadmonirhossain1797
5 ай бұрын
Support
@EZVIZGlobal
5 ай бұрын
Hi, please send us an email at support@ezviz.com and our customer service team will be able to help. Thanks.
Пікірлер: 37