A client calls to book an appointment for her cat’s urinary problem. She goes on and on about its symptoms. Here’s what to do when clients overshare so you don’t get sucked into “Blah, Blah, Blah.” Enroll your team in my 1-hour course, 4 Phone Scenarios Every CSR Should Master. Register at shop.csvets.co....
- Күн бұрын
When Callers Overshare: How to End “Blah, Blah, Blah”
- Рет қаралды 1,172
Пікірлер