I've had a dozen+ comments about the tech manual. If you want to buy one + all the other documentation, here's a store that has this one available and many others - its who I used specifically in this video: appliancetechmanuals.com?aff=BensAppliances
@patl2699
Жыл бұрын
It's my control board my refrigerator model number is WRS311SDHM02 do you have the control board for sale? Whirlpool is back orders
@patl2699
Жыл бұрын
ASAP Please thank you so much God bless you
@bensappliancesandjunk
Жыл бұрын
@@patl2699 let me check! I may have one actually I'll check tomorrow
@patl2699
Жыл бұрын
@@bensappliancesandjunk Have you been able to check on the control board for me yet? Thank you so much?
@bensappliancesandjunk
Жыл бұрын
@ScorchGD 95% of manuals cost money. I had to pay for the manual to do this video as well.
@gloryfulskip
Жыл бұрын
Just wanted to update! I don’t have this fridge but searched for the “Nidec” ice maker. This video popped up but it was still a help.
@malekodesouza7255
2 жыл бұрын
I remember the days when refrigerators were refrigerators and computers were computers. I miss those days.
@OD_green7
Жыл бұрын
💯
@RickQin
Жыл бұрын
Appliance manufacturers put those fancy-looking features on new appliances that are confusing customers and making more troubles in future. I always think that putting an ice maker in a freezer is a silly idea, let alone Samsung putting an ice maker in their Fresh Food section. Manufacturers should pay for their silly designs that cause issues on customers' appliance.
@ruger6049
4 ай бұрын
@@RickQin and crappy warranty service etc.
@steelcityrc133
Жыл бұрын
Thank you for this video. Whirlpool never plugged in my heater element fully from the factory...it was shorting out. Such a easy fix. Terrible quality control.
@dpurplepalm
Жыл бұрын
Ive listened to this over and over. So good! Thank you!😘💛
@4STEVEJOY34
Жыл бұрын
BAD FRIG! The fan blowing air from freezer to frig. Touches the internal flashing making this the LOUDEST FRIG I EVER HEARD. 3 Tech's would/could not fix it. I fixed it my self using a "Rubber 0-Ring" to offset the motor fan. Good video!
@afqt80
4 ай бұрын
I have had 2 models of this fridge, an old one that was very quiet because the fan has a rubber o-ring. The new one is so loud I can hear it from the second floor of my apartment. I will try to put the rubber o-ring in the new one and see what happens.
@monicacobar-ayala5446
2 жыл бұрын
Hello, I have this exact fridge. My ice maker has stopped working. Do you know how I can get it to produce ice again?
@angelreedransom4860
Жыл бұрын
I have this issue also
@kbaler3
5 ай бұрын
I’m having the same issue
@karricompton
2 ай бұрын
Same here. I’m gonna try getting it into defrost mode.
@marksanders5607
Ай бұрын
Same issue, no ice, fridge is 2 1/2 years old! Old fridge was whirlpool and is 30 still produces ice for my daughter. WTF!
@tt-dc1hl
13 күн бұрын
Take out the ice tray, there’s a switch at the bottom left of ice maker. Turn it off for 5 seconds then back on. Take a flat head screwdriver, hit the reset button (it’s a small white button on the right side of the ice maker) and hold it in for 5 seconds. It’ll empty out the tray and refill with water and ice making should commence.
@rgbaker2550
Жыл бұрын
Stop cooling on us.. thank u for the video😊
@tomm2271
10 ай бұрын
Hi Ben, I wrote you last year with a ice maker question on a brand new side by side WRS321SDHV08 ,now Bad news.... 3 weeks ago the defrost thermostat and heater failed. I've been living out of a cooler because the 3rd party co. that Lowes uses didnt stock the parts. Today the tech repaired it. I'm VERY upset that this $1600 unit broke down after just 53 weeks. So now I cant help notice that it runs constantly (repaired 12 hrs ago) but only shuts down about every 1/2 hr for 2 mins and starts up again. I have controls at 2 bars. Freezer is now at 8 and fridge is 38. Nobody can tell me what approx temps the bars represent. Can you advise on the bar temps and the current shut down cycle? Thanks Tom
@RickQin
Жыл бұрын
On my model "WRS321SDHZ08", the button "Refrigerator Temp" cannot toggle the defrost test ON/OFF. Tried with other tests like defrost sensor test, doesn't work as well.
@mauriziospirito6588
Жыл бұрын
i have the same problem, cant figure out why its not defrosting
@matt2014
4 ай бұрын
mine will not defrost, says the defrost sensor passed but the only way I can defrost my fridge is to take everything out and wait.
@rustyrobinson8027
Ай бұрын
Thanks Ben 👍🇺🇸
@thekalechipsvendetta
Жыл бұрын
Ben, you’re a legend
@j.a9541
Жыл бұрын
Would you guys recomend this whirlpool refrigerator this reference?
@kyledakilla8724
2 жыл бұрын
Hey Ben my parents recently bought a Whirlpool 20.6 cu. ft. White Side-by-Side Model Number: WRS571CIHW and there having issues with things freezing in the back of the fridge. They've adjusted the temp of the fridge and that seems to help. Just wondering why a new fridge would be doing this. Got any tips or ideas? Thank you. Great vid!
@petermaz701
Жыл бұрын
Mine did that as well I went one notch below the middle setting, and everything seems fine try not to block the vent on the top shelf at the very back left-hand side. I have had no issues since.
@ericweatherall2336
Жыл бұрын
Really good video, I appreciate it
@garyzuehlke2131
6 ай бұрын
I have the same panel, but my ice is not dispensing. Ice maker is working, but auger motor is not turning on when paddle is pushed. Is there a step that will help me diagnosis the problem?
@dude2972
2 жыл бұрын
is there a video of this fridge being cleaned specifically the water dispense system. thank you
@t8199jm
Жыл бұрын
Thanks!
@Melissa-s6e
4 ай бұрын
I've done all the steps waiting for a code to pop up but now it's not doing anything do you have any suggestions?
@Jason-fk8sk
2 жыл бұрын
Hi Ben I have the exact refrigerator that you're demonstrating the diagnostic mode. my problem is it won't go into defrost mode automatically. In the diagnostics mode I was able to force it to go and it worked just fine can you tell me what you think is wrong that causeing my unit to freeze up
@nickgroome4061
2 жыл бұрын
Mine is doing something similar. Never shuts off. Runs constantly
@cracker4706
11 ай бұрын
My new whirlpool side by side Constantly runs since day one. It seems other people have the same concern Is this normal now with all the newer systems
@christianroberts97
2 жыл бұрын
Thanks for the awesome video! I’m stuck on step 29. What do I have to do to test the ice machine?
@MomRaimann63
Жыл бұрын
This ice maker is horrible. You can turn off ice machine for like 5 mins, turn back on, that should reset itself. Otherwise, turn ice maker off, take a pencil and press the reset button (hold for 5 seconds) and release. The handle should lower and tray resets and draws water. Good luck. This is almost a monthly ritual for me!
@markpolakovich6697
Жыл бұрын
I have this in a rental, the reset does exactly what it’s supposed to do except fill the tray with water. It’s trying to but doesn’t. Frozen water lines possibly blocking it???
@alixalix4205
Жыл бұрын
Excelente!!!!!
@adu2314
Жыл бұрын
How will I know it is doing anything when I run the force defrost? The panel has no feedback. 😅
@bkingprca
Жыл бұрын
I bought one of these refrigerators, and it froze up solid in about 6-9 days. Whirlpool sent out a tech, and he replaced the defrost sensor. It froze up again in about the same amount of time. He then replace the control board, and I am already seeing a lot of ice building up in the return like its going to freeze up again. Do you have any other ideas?
@ernge747
Жыл бұрын
Any fix yet? Mines doing the same.
@tuneman7688
6 ай бұрын
Mine is also doing the same
@bawipengcin8591
2 жыл бұрын
if i order parts from your store, are they returnable if they are not good
@bensappliancesandjunk
2 жыл бұрын
Yes, minus a restocking fee.
@EmperialHVAC
Жыл бұрын
why is this model's evaporator coil probe to freezing up? they all run on R600 and i haven't done my studying on the stuff as yet, so i don't mess around with it. i've had guys ask me if i think its low on refrigerant, i really believe so but they need to do their proper troubleshooting.
@JMBlackNet
Жыл бұрын
Thank you so much, couldn't find this info anywhere. Btw, do you know if there's a way to reset this ice maker? I have the similar (wrs555sihz00 ) and in door ice maker is so sporatic. It will work fine then have days where it's just slow, or the tray is full and won't dump. Happened yesterday, tray had been full for a day but wouldn't dump it, then after I removed the bin (and disconnected wire connector) to clean and check for frost build up, which it didn't seem to have, it suddenly started working again upon reassembly. Think it needs occasional resets? Just don't know how to reset it haha.
@ruger6049
4 ай бұрын
Apparently, just unplug it for a few minutes.
@markbratcher9095
Жыл бұрын
Is there a time limit after power up when the diagnostic entry sequence is valid?
@bensappliancesandjunk
Жыл бұрын
I didn't notice it on this model having a time limit.
@HahaHa-dn2km
3 ай бұрын
The damn water doesn't get cold!
@buddymorgan3198
2 жыл бұрын
I have this model and I cannot figure out how to pull the filled bin out of the freezer I keep tugging on it but it won't budge I don't want to pull too hard. Do you have any advice on how to remove that bad boy?
@bensappliancesandjunk
2 жыл бұрын
Wasnt fun on mine. I want to say I pulled up then out, but even filled, wasn't easy. If I had this unit still I'd double check to make sure for you.
@buddymorgan3198
2 жыл бұрын
@@bensappliancesandjunk thank you. I emptied the bin completely and it finally came out pretty easily. I was able to clear the jam and replace the bin and now its working great!!
@bensappliancesandjunk
2 жыл бұрын
@@buddymorgan3198 The irony is I just got another one of these in stock tonight so I could figure the bin out for you :-p
@buddymorgan3198
2 жыл бұрын
@@bensappliancesandjunk thank I appreciate your willingness to help!
@ajalwin2485
Жыл бұрын
Excellent tutorial on how to troubleshoot my refrigerator model. Unfortunately, you bailed out at step 29, which is exactly where my problem lies. The water was turned off to my refrigerator for 24 hours, so not my ice maker is upset and won't make ice. Water dispenser is fine. When I get to step 29, there's nothing to move through that series of multiple sub steps. Help!
@ghemzytv101
Жыл бұрын
We have the same problem, n this is brand new one we have.
@mattsmith8488
Жыл бұрын
I'm having the same issue. Did you ever find the fix?
@ajalwin2485
Жыл бұрын
@@mattsmith8488 Yep, the service tech found the water input pipe inside the freezer had frozen shut
@mitzimcewan9124
Жыл бұрын
Bingp
@rlinlin6499
Жыл бұрын
Does WRS325SDZz08 have the same test procedure?
@gerb3664
Жыл бұрын
that is my model too. ice maker stopped. did anyone ever get back to you
@Thingsthagobang2
5 ай бұрын
My freezer is making ice but the fridge part is not working rights
@conorscorner29
Жыл бұрын
My fridge and freezer is not as cold as it should be, how to fix?
@conorscorner29
Жыл бұрын
Now they are not cold at all both are at room temperature, I’ve unplugged plugged it back, checked demo mode and also cleared everything, anyone here have suggestions
@felistine
Жыл бұрын
I hate this fridge. The right hand corner of the top fridge shelf, freezes beverages. The ice maker sucked from the first week. Would stop making ice when it felt like it. What do I have to do? Buy a $4000 refrigerator Just to get ice? 😂
@karenlongino4690
2 жыл бұрын
where is the ice maker reset button on this model?
@summerforever6736
Жыл бұрын
Under icemaker
@bawipengcin8591
2 жыл бұрын
do you have tech sheet for Samsung refrigerator
@bensappliancesandjunk
2 жыл бұрын
There are hundreds of different models of Samsung refrigerators. I can get some tech sheets, but not all.
@bensappliancesandjunk
Жыл бұрын
You can buy the tech sheet here: appliancetechmanuals.com?aff=BensAppliances They offer an all-access 1 day pass to get as many of the tech sheets as you like, and this is who I've been using for the past year with great success.
@TADDs101
Жыл бұрын
Can you give me some idea why mine (Whirlpool WRS321SDH) is taking so long to dump ice? I have done the reset and it rotates, drops ice and rotates back and fills with water .. i go check in the morning and have barely any ice .. i reach in and feel frozen cubes in tray ?? Wanting so hard to figure this out, just bought fridge new a few months ago .. Any ideas at all would be appreciated
@JMBlackNet
Жыл бұрын
same issue here, did you figure anything out? I tried increasing temp, had it on coldest setting, set it to middle. Will see. Also wondering if the wiring harness at bottom of the door has loose connection. Will wiggle it if it happens again, to see if it kicks it on.
@JMBlackNet
Жыл бұрын
btw, how did you reset it exactly?
@TADDs101
Жыл бұрын
@JMBlackNet and mine did start working after doing this reset and has been working since. I have my freezer temperature on next to highest setting
@JMBlackNet
Жыл бұрын
@@TADDs101 he doesn't show in video how to reset it, how did you do it?
@TADDs101
Жыл бұрын
@JMBlackNet YES he does starts at the 25 second mark, he does show how using a pencil eraser to push in the reset button
@dawnmattingly6742
2 жыл бұрын
I have this refrigerator. When I set the temperature control on "Ideal" it runs constantly and doesn't stop. I switch it to the control above it "cool" and it goes on and off. I had a repairman here today, he said I need a new board in the temperature control.....is this possible. I am asking because he didn't use any kind of meters/tools and said that when the control is set to ideal it is not communicating with the compressor.
@bensappliancesandjunk
2 жыл бұрын
What temperature is it running on both modes?
@dawnmattingly6742
2 жыл бұрын
@@bensappliancesandjunk My door panel does not have a freezer temp or refrigerator temp button. I have a light on, light off, cubed ice, crushed ice, lock and unlock button. The freezer control is in the inside of the refrigerator along with the refrigerator temp control. Its pretty simple (which I like) but when I set the refridgerator temp control to "ideal" (3 snowflake) it just constantly runs. the "cool" control (2 snowflake) goes on and off.
@bensappliancesandjunk
2 жыл бұрын
@@dawnmattingly6742 generally modern refrigerators run near 100% on to conserve energy as it's at a lower RPM as opposed to running on and off but at a much higher speed.
@tahibpopal5243
2 жыл бұрын
I tried this and my forced defrost didn't turn on...anyway to confirm?
@bensappliancesandjunk
2 жыл бұрын
Forced defrost should stop compressor and all fans, then run thr heater. If you can access where the heater is it should get quite warm. Otherwise you may hear sizzling or water draining due to the defrost working
@mauriziospirito6588
Жыл бұрын
@@bensappliancesandjunk step 13 does not have function to turn on or off
@DavidHernandez-o8i
9 күн бұрын
Miller William Martinez Thomas Jackson Helen
@tomm2271
2 жыл бұрын
Hello from Ohio. I had this same Whirlpool unit delivered recently (only diff was black stainless SDHV) After the guys placed it we noticed the doors weren't level. Then when we opened the freezer door, the two lower door shelves were striking the inner door frame. They were unable to resolve so they took it back. Were waiting for another unit. Could be 30 days. I bought myself a compact to live out of for now. I sure hope I made the right decision. I was restricted on selection due to wife wants & needs and most importantly space. How do you like this unit? How much are water filters (1 every 6 months? ) Have you ever heard of Bluaqua BL-Filter1? Is there also an air filter? Thanks Tom
@summerforever6736
Жыл бұрын
Look it up for your self man!!
@tomm2271
Жыл бұрын
@@summerforever6736 kiss off brandon supporter
@paulfortunato1298
2 жыл бұрын
Cancel my subscription
@sobanosilva8585
2 жыл бұрын
Run as fast as you can from this fridge.
@linlinlixin2637
Жыл бұрын
Don't say that, I have 115 of those 😢
@brandonrobinson9151
Жыл бұрын
i just got one and its terrible so far....sigh
@MarkMinistries
Жыл бұрын
Really, why you say this?
@garciaalexis
Жыл бұрын
Yes don’t buy this fridge! The defrost mode doesn’t work!
@analyst6471
Жыл бұрын
also very noisy just got delivered last week , regret buying it
@brandonrobinson9151
Жыл бұрын
This model is a nightmare and needs to be recalled. Whirpool has had to pay millions in past class action lawsuits for similar issues and I think it time owners of this unit get one going. Based on the views on this video there is at least 126,000 of us!
@mburns6811
Жыл бұрын
Make that a 126,001
@Kras12345
Жыл бұрын
This fridge is just bad. Bought this fridge brand new and the Ice it makes is too big for the chute on the door so it constantly gets backed up and needs cleared. The chute flapper also gets stuck open because of this. The size of the water/ice dispenser is too small for even our smallest cups. I definitely regret buying this fridge.
@jon4915
Жыл бұрын
@@Kras12345 Only reason I'm here is because this is the second time in a couple years where it has stopped making ice randomly
@elizabethannekeith
Жыл бұрын
don't buy it. it doesn't have adjustable shelves and the door opening is narrow /compared to fridge depth, so anyone with short arms has to stand sideways to reach to the back. the freezer is teeny tiny and holds nothing. really poor design. the nicest thing is having ice and water. first time.
@loriglass3672
11 ай бұрын
I dislike how the non-adjustable shelves are too short for many items. Whirlpool suggests we put those items in the bottom door bin, however the door in the model I just bought does not cool cold enough. A small pitcher of water will only cool to 43 degrees.
@steelcityrc133
Жыл бұрын
I hate this refrigerator. Junk.
@vidaforouzesh1902
2 жыл бұрын
I just bought this refrigerator, but ICE maker doesn't make Ice
@latricewilliams9752
2 жыл бұрын
When you don’t wanna look for the manual, you come to KZitem where the great illustrators can help in 30 seconds or less, lol ! Thank you
@dennisleahy3884
Жыл бұрын
Ben, thank you very much for presenting this video! It is the only video that I can find that shows the exact same controller panel that my (WRS555SIHZ06) Whirlpool uses. I went searching for a video that describes troubleshooting and repair of the dreaded cold freezer/warm refrigerator issue - and all the other videos show completely different components/technology in the thermister, defrost heater, and... there is evidently not a replaceable defrost timer device, but rather is handled by the ($300+ !) controller board. I'll run the diagnostic test you describe in this video, and try to force the defrost heater on, but if it doesn't work, do you outline further troubleshooting and repair for this style of components, in another video? Thanks again! Really appreciate that you took the time to present this info!
@sugarmagnolia3217
6 ай бұрын
I’m having the same issue, was u able to fix yours?
@transmitterguy478
Жыл бұрын
I live in central PA and my ice maker quit working, it was under warranty but since I bought it at Lowes no service tech around here would look at it. After 6 months of Whirlpool trying to find someone they sent me an email saying to find someone myself and send the bill to them. That was last December. My previous fridge was a really nice $3000 LG Kenmore unit, where they had bad compressors. I paid the Sears service tech to look at it and he verified the compressor was one of LGs junk units. The compressor was under warranty so I asked him If I should fix it and he said If it was his fridge he would not because the compressor part that goes bad disintegrates and gets all through the closed system and I could have problems later. So I junked it and bought the Whirlpool unit and I don't have ice. I'm so pissed I haven't wanted to troubleshoot using Bens's video yet, I just bring ice from the fridge downstairs and dump it into the Whirlpool upstairs. I guess I will try soon to see what's wrong with the ice maker. They have been making ice makers in fridges for over 50 years, why can't they make a model that works?🤬🤬🤬🤬
@ruger6049
4 ай бұрын
Left our very old Inglis appliances at our other house. 26yrs old and no issues. Moved to another house and the Whirlpool fridge is not even two years old and we find our selves transferring frozen goods to our freezer and fridge items to the beer fridge because it's barely cold. Piece of junk. Far from the city and repair person. Next fridge will be an old used one. Older the better.
@sweatydripz3587
2 жыл бұрын
Help me. My ice isn't dispensing from tray
@markg813
Ай бұрын
Any idea why my fridge would be freezing food?
@avenuevice
Ай бұрын
Ditto! What diagnostic should I run to address food freezing in the refrigerator? Thanks in advance.
@patl2699
2 жыл бұрын
Sorry I gave you the wrong model number for my whirlpool refrigerator.the right number is WRS311SDHM02 how do I reset and reprogram my refrigerator is not cooling at all. Everything comes on but doesn't cool ASAP I thank you God bless you
@foodforestabundanceofcharl3679
Жыл бұрын
Water will not deepens in the ice carriage. 29 is the diag step but now no water.
@brucepoole8552
2 жыл бұрын
This is called progress?
@junto5
Жыл бұрын
Does anyone know why my Fridge WRS321 SDHZ cannot keep my salads, bread, anything perishable from becoming wet, soggy or moldy. It happens within 2 days. Even started buying sealed bags of salad stuff and it still gathers moisture within the bag. I leave air conditioning on in the house far longer just to see if it works better. Temps are between 35F-42F mostly. Never freezes. I have fridge thermometer. (calibrated). My 2005 GE never had this issue at all. What can it be?
@azharuddinshaik7204
2 жыл бұрын
I am sick and tired of this new refrigerator- Bought at NFM and they said to call manufacturer and whirlpool takes weeks to come and repair- Nightmare !! Issue: for some reason the freezer gets reset to some setting where ice melts and water is dripping from the ice maker… the whirlpool guy came and fixed some setting and then during the storm power glitches the refrigerator re-started and the problem continues…. Question : Is there something we can do at home not waiting for whirlpool’s pathetic customer service ?
@Mr1975mpg
Жыл бұрын
How long should I run the defrost mode?
@shamtriklo4320
Жыл бұрын
Do you know what to do if the entire control panel (ice and water dispenser panel) is no longer lit up or acknowledges any buttons being pressed?
@Charrell1941
6 ай бұрын
Biggest piece of CRAP that I’ve ever owned. I would love to see whirlpool go bankrupt, and all the other companies they own. Mine must have been built on Friday, the last one of the day, so they could get the hell out of there for the weekend. 8 months old and nothing but problems, second day we had it something leaked, water everywhere. $1,500 dollars worth of CRAP
@Nathan00at78Uuiu
Жыл бұрын
I got my fridge to get to the defrost mode but how do I know if it is actually doing anything? Do I have to hit the last button to turn it on or is it on by default. And if I do need to push the last button how will I know it is on? Thanks
@msm6203
Жыл бұрын
Find out if it just runs defrost mode once you reach the step?
@kcham2003va
20 күн бұрын
My freezer was not defrosting. After removing the back cover and removing all the ice I found the heater connection at the top was not even plugged it (it was buried in an Ice cube). I've had to run the force defrost twice to get the ice maker working. I suspect the water line in the door is freezing up. The water dispenser is working fine while the ice maker just quits. I run the forced defroster mode and it runs about 30 minutes then shuts off. The diagnostic screen resets at this point too.
@abelesdras8732
6 ай бұрын
I want to know what to do when comes a red light that says H20... Please explain me. Thanks
@kevinaldrich1695
6 ай бұрын
Replace the water filter on the bottom left of the toe plate
@kevinaldrich1695
6 ай бұрын
Replace the water filter on the bottom left of the toe kick plate
@RockingTheValley
Жыл бұрын
The freezer and fridge level lights keep going out, food seems cold but no ice and ice cream melts. Ideas?
@palerider7924
6 ай бұрын
Very helpful found my evaporator thermistor was open bad connector and it was solid ice with inside fridge at 60F. Fixed that code and just started it back up will see if it's good now. How do you exit the test mode without unplugging the fridge? I want to check the sensor periodically for a few weeks and it would be best to just exit and not have to stretch behind the fridge to reach the plug. Few hours later edited fridge at 37F. This video helped me get it fixed thanks.
@kenyattadaviston7430
Ай бұрын
Mine is making ice but not coming out the dispenser. Anyone knows how to fix that issue
@blackjax3315
7 ай бұрын
My ice maker is not working so how do I get it to work?
@parkercreed7074
2 жыл бұрын
It didn’t do anything for me you need to do a video on just ice maker I couldn’t follow anything
@jameserskine9243
2 жыл бұрын
Bens Appliance - Thanks! I get no action at all on the force defrosts. Freezer is freezing up. Freezer thermistor is good, defrost element has continuity so not outright broke. Suggestions?
@ankd18
Жыл бұрын
@james How did you determine from this test that freezer themistor is good? I am unable to connect the test with Thermistor health.
@tuneman7688
6 ай бұрын
@@ankd18on step 5 if you see LED 789 on when you run it that means your thermistor is good. I have the same exact issue james. Thermistor passes but when i run the test on the heating element it doesn’t warm even after letting the test run for 5-10 min. Not sure if you ever resolved this. Im on the borderline of just buying a new fridge.
@kcham2003va
20 күн бұрын
My defroster heating element was disconnected at the top of the condenser unit. I had to defrost the freezer just to see the problem since it was buried in ice. Now the frig cools properly. the ice make must freeze-up in the door so I've had to do the force defrost twice to get it working again.
@joecabezas7721
2 жыл бұрын
When reaching step 29, then press refrigerator temp, there is no reaction to the attempt. The cycle doesn't start. what do you suggest?
@JaesonL17
10 ай бұрын
Same here. My icemaker stopped filling with water. Tried running the test but nothing happened. Assuming there’s an electrical problem.
@levihorn395
3 ай бұрын
You ever find the answer to this question? I'm trying to do it right now and it's just driving me insane
@adiazpucho
Жыл бұрын
Thank you for the video, I was able to follow your steps, but my fridge is still messed up lol. Think its’ the compressor keeps coming on and off and not freezing anything hopefully i can get a warranty replacement.
@LauraShortlegs10
Ай бұрын
Where is the water filter? Doesn't this refrigerator 2024 have one?
@chrisheath7500
2 жыл бұрын
I have this identical fridge and the ice maker will just quit. If I go in and reset it sometimes it will start making ice and sometimes it won’t. It’s only a year old. Any idea? Thanks. Great video
@223latrice
Жыл бұрын
mine does the same exact thing, same exact fridge… maybe every 5 months it does it!
@chrisancrum8088
Жыл бұрын
I'm having the same issue with mine in the same model. It's only a few months old 🤦🏾♂️
@chrisheath7500
Жыл бұрын
I’m still having to reset the stupid ice maker when it gets empty.
@leahgoode3519
5 ай бұрын
@@chrisheath7500how do you reset the ice maker? Mines stop all the time sometimes if I bang it comes back on . But I’m not sure how to keep it going
@chrisheath7500
5 ай бұрын
No idea. It’s so stupid. It’s funny because i literally just reset mine an hour ago . lol it won’t stay on. I have to reset it every week. I’m having to hit it harder and harder to get it to reset so it’s not going to last long. Watch the video. It will show you how to reset it. You have to keep doing it tho. It won’t just continuously drop ice. Piece of crap.
@patl2699
2 жыл бұрын
I have a whirlpool refrigerator freezer side by side WS311SDHM02 both side are hot I have power supply cuz my light bulbs come on my ice maker works my water works. Where is the defrost timer at I can't locate it? If you can answer ASAP please I thank you so much. May God bless you and your.
@patl2699
2 жыл бұрын
Hello could you tell me how to reset diagnose my Whirlpool side by side refrigerator WR311SDHM02 it has an ice maker the ice maker seems to want to work my lights are on . Please respond ASAP. Thank you so much
@fdamien80
9 күн бұрын
Where can i find service manual you were showing?
@victorplasencia4112
2 жыл бұрын
What if nothing adjusts? I’ve been pulling my hair trying to get this to change settings
@completeamateurgolfer
2 жыл бұрын
Thank you for taking the time to make this video! We have just powered on the fridge, but can't pull down the plastic icemaker arm. It seems to be in it's up position. Typical ice makers have the wire loop, and I am not familiar with this plastic arm (on this model). Is it possibly a micro switch and the arm only moves a centimeter or two to activate shutoff when full of ice?
@bensappliancesandjunk
2 жыл бұрын
I believe so yes
@completeamateurgolfer
2 жыл бұрын
@@bensappliancesandjunk Thanks so much!
@angelreedransom4860
Жыл бұрын
Are you having trouble with it not making ice?
@user-cjswan
3 ай бұрын
Yes
@tandbappliance
2 жыл бұрын
Where do you get the tech sheets for this model? Thanks I can’t find it anywhere
@bensappliancesandjunk
2 жыл бұрын
May be underneath hinges at top of fridge.
@leemolina7589
Ай бұрын
**CORRECTION** Water/Ice INOP After further diagnosis with circuit/system verification. The initial lack of tension from the filter door that I stated previously was not the cause of my fridge water/ice dispenser being inoperative. What I found was the water filter housing, is the root cause of failure. The water filter housing is a two piece component, which after repeated filter replacements cause them both to become loose. So I removed the water filter housing, separated the cylinder portion (dark grey) and the valve portion (white) (I ended up breaking a piece of the cylinder trying to separated the two). Scuffed/etched the two pieces and applied JB Weld to both pieces and reinstalled together. Let it cure for 72hrs, and reinstalled the filter housing to the fridge. Both Water and Ice Dispenser work good as new, which beats paying $160 for a new filter housing.
@user-exuytv
9 күн бұрын
Mine is not freezing or cooling what is wrong with it
@BrandyeCline
7 ай бұрын
This is crap push buttons doesn’t do anything
@fullalarm1987
4 ай бұрын
Hi Ben. Thank you for your awesome videos! 👍🏼 I am not sure if ever made video where you actually test ice maker. Ran into situation where ice maker does not want to go to test cycle in diagnostic. Should I press any buttons or it’s supposed to go on test cycle right away when test 29 is selected? Thank you.
@JuventinoSoto-v2m
5 ай бұрын
No, is called bull shit, but I think it falls into the description of progress.
@bensappliancesandjunk
5 ай бұрын
I have no idea what you're talking about
@carloslugo6140
2 ай бұрын
Hi, first thanks for this video. I performed the diagnostic procedure for the Defrost, and I checked the following: - The Defrost Heater is measuring 24.7 Ohms - Voltage in AC is not changing from 6VAC - I don't see any defrost thermostat there. - Model is WRS325SDHZ05 What should I check next?
@leemolina7589
Ай бұрын
If the water and ice dispenser are inop I have figured it out....The water filter door ends up flexing over time, and has insufficient tension. Basically causing the fridge to think the filter is removed. If you take the bottom grille off the fridge, to allow access to the filter housing, you can then pinch the door tighter to the filter housing (pushing the filter in more) and the water will dispense.
@spartan44985
5 ай бұрын
I have the same fridge, no lights come up on my panel iv unplug the fridge (unplugged for 10mins). No water or ice come through but it's still making ice. How do I fix
@beachkoz
2 жыл бұрын
Hi Ben, great video, thanks. Do you think a 2020 WRS321 model is similar? Ours isn't cooling after a power surge.
@mateopantoja4436
Жыл бұрын
Mines doing the same. Did you happen to find the fix?
@stevenmeyer4580
Жыл бұрын
Ours also won't cool after a recent power surge. Lemme know if you find the solution. Thanks!
@mateopantoja4436
Жыл бұрын
@@stevenmeyer4580 I unplugged mine for a couple days. Plugged it back in and had been working. I assume thd defrost cycle may have been missed
@junelauer4940
10 ай бұрын
Error code 23 on 2019 side by side that ice maker is not working. Unplugged and reset. Nothing. Any ideas? Arm will not move or come down. Water is working.
@bluephaseplus3650
9 ай бұрын
Had mine 4 years just suddenly stoped freezing last week had to tose a ton of food not sure what to do cleaned the coils both fans seem to turn on. I always had ice maker problems every 2 months had to put hair dryer on ice maker to unfreeze components
@JesseDagnesses
Ай бұрын
Why would I want my new fridge on diagnostic mode?
@bensappliancesandjunk
Ай бұрын
The model has been out for a few years, so some owners need the knowledge now.
@tomm2271
7 ай бұрын
Hi Ben, I had a WRS321SDHB delivered in Dec. I've been watching the temps of both sides. I'm concerned with the freezer side. I noticed how rock hard the Ice Cream was. At 1 bar (lowest setting) the reading is approx -4 . I cant imagine what 5 bars would do. I haven't tried it. Would you call for service and have it looked at? Thanks
@aaronk1664
Ай бұрын
Great video, do you have to go through all of the diagnostic steps prior to the ice maker diagnostic? Or can you run that one independently? Thank you!
@tomm2271
2 жыл бұрын
Hi Ben, I have the same unit. question: The ice maker doesn't have an on/off control arm. How does it detect ice level and then automatically shut off?
@summerforever6736
Жыл бұрын
There is a switch under the ice maker look for it Has a on and off sign
@jordanpyle3601
9 ай бұрын
Help ice maker not working. Can’t get a reading in ice harvest test shows no lights stating it’s waiting for a reading. Wires at the freezer bottom door are not torn. Replace IM, Water valve, and main board.
@HaroldHeaberlin
6 ай бұрын
I have this fridge and am having issues with it not defrosting. I tested the heater and it shows 32 ohms which is good. I go into diagnostic mode and go to the turn on defrost and the heater doesn't appear to be turning on. Should it get hot(like cherry red)? Do you think the circuit board is defective? Thx for any help!!
@user-cjswan
3 ай бұрын
My shut off arm is stuck in the off position so can’t get ice cubes. Have plenty of water
@darlenehenderson7057
5 ай бұрын
I have a side-by-side Kenmore with the ice maker and water. So the temperature setting is lines not numbers so do the freezer need to be on just one line I just moved in an apartment and I think it's up to high because it's frost forming inside the freezer , and it wasn't like that when I came in so I might have pushed it up too high but the lines was on number four? And what lines should the refrigerator be on 2-3
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