Welcome to STICPAY’s digital wallet service.
If you’re wondering why your Proof of Address (POA) verification failed, here are some possible reasons:
Your scanned POA document was unclear or it wasn't a scan of the full document.
The name, address, and date of birth on your POA document did not match with the information submitted when creating your STICPAY account.
You submitted a mobile phone bill. Mobile phone bills are not accepted as a POA.
You submitted a POA registered under joint names. The POA must be in your name only.
Your document did not clearly display a transaction history or the service you were billed for.
Your submitted bank statement did not show an issue date within the last three months. When submitting a bank statement make sure the document shows the bank logo clearly.
If you still experience verification problems after making sure your POA follow all the requirements, contact our support team.
We’re always ready to help!
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