So you had an issue with an order and upon hearing your complaint they were willing to give you a refund, but because the refund wouldn't process overnight, they're customer service sucks? You seem like a bit of an unreasonable stoodge to be perfectly honest.
@willfadedit7008
4 ай бұрын
I could only complain about receiving an unsealed box of 25. If I pay for a box, I expect it to be sealed from the country of origin!
@dallasmckinley
2 ай бұрын
They inspect boxes randomly to ensure quality. So it is said… ha.
@forallthatisunreal
2 ай бұрын
@@dallasmckinleythey sniff each other's fingers is about all they do
@jasongarza7746
6 ай бұрын
my first time ordering from them was a bad experience. they took a week to process the order. when I called to find out the problem , the lady said it usually takes 2-3 days,they offered me ground or priority mail. I didn't know the difference so I asked them ,"which is faster"? , the girl said ground,,took forever to get my order,,never had 1 issue with the other places I've ordered from. I ordered c couple of boxes today,we will see how this goes,,if there's issues,im just going bake to my regular online companies.
@ReaperDawg102
2 ай бұрын
I’v had many issues late S&H lost tracking numbers and tracking numbers that don’t coincide with orders. Cigars come dry and brittle. They tell you to put it in a humidor for 7 to 10 days which I did and still taste like cardboard. I order from Neptune cigars. Cigars come fresh and awesome customer service. I do highly recommend them if you are military or first responders they offer discounts check them out.
@forallthatisunreal
2 ай бұрын
Yeah. Stay away from them. Small Batch Cigars is way better. Free ship too
@deansparacino601
4 ай бұрын
I've spent $1000s with CP over the years and always comparison shop. Always the best price and always free shipping. Had a few issues but we're quick to correct. Love those guys!
@andrewgreen9402
8 ай бұрын
They are the worst! Messed s3veral of my orders and tried to blame me. If you enjoy not getting your cigars and having their customer service blame you then this is the place for you.
@vfigueroa62
8 ай бұрын
I haven’t had an issue so far with them and I have been using them for years. I will pay more attention to the way they play around with prices and the discounts they offer. Never really paid attention to that other than looking at the percent of savings I see. I do like your honesty and appreciate your feedback about them.
@ronpriskie6330
3 ай бұрын
I have never ordered from CP and have no affiliation with them. I work for a company in an entirely different industry and we do a lot of online orders. I am not sure my company would be able to do what you asked either, although we would be able to adjust the price when you were finally willing to pull the trigger. We couldn't apply a credit from one transaction to the purchase of another. Just one of the many shortcomings of technology.
@kevinsimpson1910
Ай бұрын
I've bought stuff from them for years and never had a problem but recently they sent me the wrong product and their customer service is terrible
@ReaperDawg102
26 күн бұрын
@@kevinsimpson1910 , Time for change check out Neptune cigars great customer service cigars come fresh!
@IndianaSmoke
4 ай бұрын
Ive made many, manynorders from them. The problems ive had are that theyre tracking is usually totally useless. Other than that its been good.
@forallthatisunreal
8 ай бұрын
Bunch of f ups is what they are with half rate catalog cigars Well said too, same thing basically happened to me and like you, I realized other companies would treat me and my dollar better if I do a little due diligence
@jacobjared
5 ай бұрын
I've placed 86 orders with them over the last two years and rarely have an issue. You're just being overly critical, in my opinion. I smoke 3-5 a day and I can guarantee you that no one else compares to CP pricewise. I wouldn't be able to have that daily burn rate if it wasn't for CigarPage.
@twardzit
5 ай бұрын
You got that right
@BenGreenwaldo
2 ай бұрын
You must have a shitload of cigars. Can I come over?
@kylemesser4281
2 ай бұрын
Same here
@brianwoods6403
7 ай бұрын
I've never had an issue with cigar page. They have the best prices often in my opinion. Quality has never been an issue. You come off as calm and decent until you kept going on with these soapbox stories. I can tell your a pain in the ass to deal with.
@moshood1balogun
7 ай бұрын
😂
@BenGreenwaldo
2 ай бұрын
😂
@shonnburton2757
2 күн бұрын
Very valid points you are making. I have ordered a few things from them and the processing seems to take longer and longer with each order. I find that their sale prices are very good though so it makes it tough to spend more money for less product elsewhere. Any recommendations on sites that have better pricing?
@socalifone3044
2 ай бұрын
I'm a CP fan. But like any business they F up. I'm sure you've Fd up before. If your money is that tight. Go buy White Owls at 7-11 😁. I live in AZ where its Fn blazing hot. Sometimes they don't put a Boveda pack in. Thats my biggest bitch with CP. I always have well over 200 sticks in my humidor so waiting a few extra days is never a problem. Go buy some Jetline lighters. And we won't have to hear you Click Click Click. Hopefully you got that stick lit by now. 😊
@ryankidd2890
18 күн бұрын
Yea that’s total bullshit I feel ua
@mycall1949
4 ай бұрын
Been there, I've had the same problems. I continue to work with them for the better pricing on that certain items that I want. Most of the time they're okay, sometimes it's taken a long time to get my product. Overall, it's hard to beat their pricing on certain items. It's always wise to compare. I still buy from them, it saves me money most of the time. Don't be made, sometime you have to push or times you have to pull....that's life!
@johnwilczewski5054
2 ай бұрын
CP has been good. You are overreacting. I did have 1 order that was processing for like 5 days. I contacted CP customer service. They immediately expedited the order (no extra charge). I always do comparison shopping, even within the CP site itself. CP is always the best price... especially if you are able to catch a "scorcher" deal. Just a heads up, not all "scorchers" are the best deal. You need to do comp shopping to confirm that it is a good "scorcher" deal.
@OskarMikee
5 ай бұрын
What's the male equivalent of a Karen?
@forallthatisunreal
2 ай бұрын
You Bravo Charlie, seem like a Karen
@OskarMikee
2 ай бұрын
@@forallthatisunreal You can read?
@davefaust7317
9 күн бұрын
Definitely not a Dave.
@bossdivaanita4134
9 ай бұрын
Wow! Glad you called them out though. I have no issues giving businesses my money, as long as they're honest and good customer service.
@ryankidd2890
2 ай бұрын
I e got my complaints but it all boils down to selection and price just can’t smoke the same way I do now ordering elsewhere
@duro845
2 ай бұрын
$150 for a lighter. Must go through a lot of butane
@joshthurman9163
10 ай бұрын
Totally agree with you bro this is jtbigbass btw
@TemeculaCigarEnthusiasts
10 ай бұрын
Hey bro, thanks! Just calling it how I see it.
@peterpan9516
29 күн бұрын
Several orders, ridiculous low prices, zero issues, I highly recommend it
@robz4825
4 ай бұрын
Been done with these clowns. I live about 36 miles away, and its ALWAYS 10-12 days, and a phone call to them, to get my cigars. I order from the west coast, here within seven days. They can keep their free shipping. I always get free shipping from other places also.
@SmokinNoble
4 ай бұрын
That’s weird. I’m a few states away and usually get my cigars in 3-5 days.
@robz4825
4 ай бұрын
@@SmokinNoble Nope, not me. And this is every time. Ive ordered from them dozens of times, but I'm done
@chucktaylor7091
5 күн бұрын
Im a big CP user. Spent a lot of dinero over the past 2 years with them. My last order i placed 9/10/24. My order was still processing on 9/17/24. I had to email them. Told me they were out of stock of a stick i wanted. I just don't understand why it took a week and for me to reach out to them. But after that, my package was shipped the next day and to my house in two days.
@anthonya2349
8 ай бұрын
Couple things with this. First off I see you have a name Temecula so I'm assuming you're in California meaning that since CP is in Penn. that could pose a delayed arrival to you which honestly can be a legit problem but as far as a couple other things like them posting higher MSRP prices, I have actually checked MSRP compared to other dealers and at least on the cigars I've found them close to what they stated and Cigar page prices I've found generally beats other shops. Generally, CP is bundles and not boxed which believe it or not the added cost of getting cigars in a box can be up to $100 difference. What you're talking about, me personally when I'm shopping CP I'm not looking for swag because their prices on cigars always seems lower than that of others I don't need it I already have enough to last the rest of my life. My advice to you is If you find something like the lighter cheaper on amazon cheaper then get it there and I don't care what they put MSRP. at If it's cheaper than other places I shop It's cheaper, I'm getting it for the advertised price, who cares. Lastly, your other problem, you ordered they screwed up and didn't have it, I've actually had this issue once with them. So the refund takes a day or two but you wanted that money for a Scorcher, c'mon you could've ordered the Scorcher If you wanted it that bad and what? In two days your credit card is credited and everything is the same. No they don't give free stuff but they seem the cheapest to me and Yes I've had where I called a week or two later because I have a fairly large supply on hand so I may not smoke delivered ones right away and told them like 3 of the 5 the wrappers blew up and while I wasn't credited the whole amount I was credited. To me CP is very economical and I get a lot of cigars from there and the orders are for the most part timely but I realize they are what they are and am willing to take the trade off for the money ( my cumulative orders run into the thousands) I save so my advice is If you find someone better then that's who you should be dealing with.
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