Hope you enjoyed the video! Let me know what you thought of the updates and enjoy the rest of September!
@muetolo1346
Жыл бұрын
Hello, I've been using the Surfshark VPN app on my Android phone with a one-year subscription. However, for the past year, I've been experiencing a recurring issue where the app sometimes doesn't connect to my selected location correctly, especially when the connection drops or Surfshark loses its IP connection. Even though my settings are correct, the auto-connect feature often connects me to a different, undesired location. This has been a significant problem for me.
@topchic7475
Жыл бұрын
Yeah this would be great 👍🏼
@Noma
Жыл бұрын
did you want to make a Apple TV Version? now its possible
@stole2887
Жыл бұрын
Can you bring the app to Apple TV
@SurfsharkAcademy
Жыл бұрын
We will share an update on Apple TV app as soon as there is one, stay tuned!
@Dmytro-rs4hh
Жыл бұрын
Will you make an Apple TV app???????????
@wilhitman1
Жыл бұрын
yes, please bring back server load. I could understand it - lol.
@daniels4540
Жыл бұрын
For the Bubbles you could insert a *High Load* and *Low Load* Color, symbol, etc. Maybe even a info box explaining exactly what server load means. I personally never paid attention to the server load because they don't tell me anything about the server speed. And I'm only interested in the speed.
@SurfsharkAcademy
Жыл бұрын
Hey that's a great idea actually. I'll pass it to the Surfshark team and your suggestion about speed indicators it would be useful for sure
@shehzadbrat88
Жыл бұрын
When will tvos app will be available
@Bitchitsaust
Жыл бұрын
When will we get the Apple TV app?
@ChrisStilwell-s3v
Жыл бұрын
Apple TV please!
@MaraudersWorld
Жыл бұрын
Server Load bubble identification ... User the standard traffic light configuration ... Green = Low traffic ... Orange = Medium traffic ... Red = High traffic ... Simple.
@mikestephens5622
Жыл бұрын
I'm using the Surfshark windows update, but on startup it always says my Background services aren't running. I click to restart, then it opens Powershell and restarts. This didn't happen before, so hope it can be fixed. Windows is up to date, running Windows 10.
@SurfsharkAcademy
Жыл бұрын
Hey Mike, thanks for commenting! I reported the issue to our Windows team and hopefully they can see what the problem is, additionally if you could provide anonymous diagnostics via the app it would help team fix issue quicker.
@NothingButTheNews247
Жыл бұрын
I miss the FASTEST Server button. Sometimes the fastest connection for me has been Vancouver sometimes stateside, but now I have to pick a country so I no longer have this advantage.
@SurfsharkAcademy
Жыл бұрын
Thanks for the feedback! The fastest location option does act just like fastest server button. It picks the location that is fastest based on your connection
@vandenmark98
Жыл бұрын
The app just won’t work. Don’t use it. And the team just won’t give you your refund
@Weslipaul69
Жыл бұрын
SurfShark is not getting connected after the recent UI update. Contacted Your support team many times and they're unable to help me
@SurfsharkAcademy
Жыл бұрын
Very strange! I would suggest contacting Surfshark support once more detailing your issue. Plus if you can, try using an older version of the app to see if that fixes the connection problem
@CraigCholar
Жыл бұрын
Same problem here after I auto-updated to latest version of Surfshark for android. I get stuck at 35% for all connection attempts for every server in every country I have tried. How do I get back the earlier version that worked? I see no way how to revert to an earlier version in the Play Store.
@Weslipaul69
Жыл бұрын
@@CraigCholar same here. I too get stuck at 35. Their support team is helpless. Pathetic
@GT-ho6co
Жыл бұрын
An improvement for the Windows app is that after a PC reboot please fix issue where the prompt about needing to restart background services appears. It takes multiple attempts to restart the service and then the VPN never autoconnects but a manual connect works. Also we need the Apple TV version of Surfshark as multiple other companies are offering TVOS options already.
@SurfsharkAcademy
Жыл бұрын
Hi there! I passed your background services issue to the team, if you can please also provide anonymous device diagnostics so the team could fix the issue faster, thanks!
@JeffreyScottStewart
Жыл бұрын
I second that . . .
@GT-ho6co
Жыл бұрын
@@SurfsharkAcademy you cannot gather diagnostic information without first getting the background service started. First you have to click to start the service. Then powershell asks for approval. Then it fails to start or sometimes doesn’t start background service but tells me it needs to restart once more. Then loops through that again. Usually starts at second or third attempt. Then it tries to connect to the default VPN but hangs and never does. It sits in attempt 1 of 3 with 0% progress. If I cancel the attempt to connect and just choose to connect to the same server manually it connects without issue. So the problem is that if Windows installs an update and restarts the PC there is no way to auto reconnect. Ironically the collection of diagnostics fails too.
@phoebsc5993
10 ай бұрын
Good god I have just been through hell with this again 2d. Removed antivirus, changed adaptor protocols blah blah. Hours and hours and hours ....and hours!!! The point is the surshark app on Windows 10 will NOT LAUNCH! The diagnostics will not show....its just dead. Had to do system restore AGAIN and again to get surfshark back working again. Now it wants me to update it again. I don't b l o o d y think so. No one is actually listening to me their end. That's why I'm here to get actual input from real people experiencing same.😢
@delllaptop6958
Жыл бұрын
I get the too many attempts login no matter how many times I've tried previously on any device. Really, really annoying
@leroyboy7745
Жыл бұрын
Whenever I have Surfshark running on my IOS device (iPhone 11) it blocks my WiFi connection from my own home. Do I have something set wrong? Also, whenever it's running Safari doesn't work.
@SurfsharkAcademy
Жыл бұрын
It could be a problem with port blocking, but technical details aside, I'd recommend trying different VPN protocols (from the settings menu) and see if that helps!
@talalmh
Жыл бұрын
when is the Apple tv app coming up?
@doniaalani6570
23 күн бұрын
1 years old you :)
@mrboss4423
11 ай бұрын
I have a suggestion, what you can implement maybe you can create a Surfshark password manager so we can have all in one VPN password manager and antivirus for one price. Thanks Great video
@SurfsharkAcademy
11 ай бұрын
Thanks for the suggestion!
@billa.5138
Жыл бұрын
Server load bubbles... and removing features in general... Why take the approach of removing something and then starting to think about a better way? Why not see an issue, devise a better way, and replace it? Personally, I found them useful and understood them just fine... and now I have nothing.
@SurfsharkAcademy
Жыл бұрын
Hey it's a totally valid point, I'll pass your feedback to the Surfshark team, thanks!
@sashi_88
11 ай бұрын
Yes correct
@MysticDrkBear454
Жыл бұрын
I have paid for your Dedicated IP, But even with your latest updates it's still not showing up on any of the Android TVs? Will this be fixed soon?
@justanotheryoutuber8826
10 ай бұрын
He needs to make a video about how he's scamming all these surfshark customers out of their hard-earned money! Surfshark doesn't hide your IP address or current location. You can test this just by going to Google and asking what the current weather is, or what your IP address is. And unlike what he says on these ridiculous videos, it doesn't matter what protocol you use or what location you've choose on the app, it will still show your real location's weather. So nothing is being hidden and nothing is private. So he needs to stop effing lying to all these people!! Surfshark is nothing but a scam and needs to be reported to the authorities and all consumer reporting agencies! 😡
@WestlandMark
Жыл бұрын
“COMMUTINY POLL”? Was the misspelling a secret message or simply an error?
@SurfsharkAcademy
Жыл бұрын
Whoops! A spelling error that one, thanks for bringing it up!
@jhonnomus
Жыл бұрын
When I put Valencia in Spain... and I open Google I get this and I can't connect... I tried it on the phone and the same thing happens and the same thing happens on the iPad... what's the problem? Because it only happens to me in Valencia and that's exactly where I want to connect..thank you 403. That’s an error. Your client does not have permission to get URL / from this server. That’s all we know.
@fahadsardar6234
Жыл бұрын
Add Pakistan, india and Nigeria servers. Please
@RedowanNihad
Жыл бұрын
PC app is not working in china, how to use that
@roryramirez7657
Жыл бұрын
I cannot get my app to work on my firestick . After I updated it , it won't start .
@SurfsharkAcademy
Жыл бұрын
Hey there! I would recommend reinstalling the app, and if that still doesn't help please contact Surfshark customer support
@RoadKingTV
Жыл бұрын
I have so many problems with my iPhone 13, Mac, and PC when I use my SurfShark VPN. Internet is slower and My Ring/Tesla Apps do not connect. On my desktop, I'm forced to constantly go through captcha verifications. Please tell me if I'm doing something wrong or direct me to IT. And trust me I have done the simple fixes of trying different proxies and they don't work. The positive note is the VPN works great on my Firestick.
@justanotheryoutuber8826
10 ай бұрын
He needs to make a video about how he's scamming all these surfshark customers out of their hard-earned money! Surfshark doesn't hide your IP address or current location. You can test this just by going to Google and asking what the current weather is, or what your IP address is. And unlike what he says on these ridiculous videos, it doesn't matter what protocol you use or what location you've choose on the app, it will still show your real location's weather. So nothing is being hidden and nothing is private. So he needs to stop effing lying to all these people!! Surfshark is nothing but a scam and needs to be reported to the authorities and all consumer reporting agencies! 😡
@theobserver7764
Жыл бұрын
The andriod surfshark interface on the phone is awesome. If you could carry it over to the TV andriod playstore. With the same interface it will be great. Please tried to make it happen. Tks.
@SurfsharkAcademy
Жыл бұрын
Would love that interface for TV as well, I'll pass your request to the Surfshark team
@bobsmith-fk5wn
Жыл бұрын
how about something like meshnet for firestick when I travel?
@ChristianDeDonder
Жыл бұрын
Please translate every think in French
@unbunthen
2 ай бұрын
not good vpn as they advertise.
@ngengs1
Жыл бұрын
Hi, I am using Windows 10 and I just checked my app version in the settings which is 5.1.1 saying that it's the latest version not 5.2 that is mentioned on this video... ???? Thanks in advance for your response.
@SurfsharkAcademy
Жыл бұрын
Unfortunately there has been a delay with that update, it should come out very soon! Sorry for the inconvenience
@jaykay433
Жыл бұрын
Do you Think we will get Alternative ID with FRENCH id in France? Yes i'm french
@SurfsharkAcademy
Жыл бұрын
Thanks for the suggestion!
@meminor3111
Жыл бұрын
Thanks for the info.
@roryramirez7657
Жыл бұрын
How do I get a shirt ?
@sabrac86
Жыл бұрын
I would like the TV version interface to be the same as the Android version, and the Windows version with the Antivirus need a lot of optimizations since at the start consume too many resources and even after that.
@SurfsharkAcademy
Жыл бұрын
Hey thank you for your feedback, I'll let the devs know!
@sgthwjack
Жыл бұрын
Why is there no bypasser option for Surfshark on Linux? Not a deal breaker for me but it is an irritating thing on a few sites.
@SurfsharkAcademy
Жыл бұрын
Good point, Surfshark loves Linux for sure and we want to bring feature parity to all apps, I'll pass your request to the team
@edmagpale7755
Жыл бұрын
How can I update on my Android?
@SurfsharkAcademy
Жыл бұрын
Easiest way is through the Google Play Store, or if you prefer via website and downloading the .APK for Surfshark
@Freefallr60
Жыл бұрын
New Subscriber here. I really Like this. I actually didn''t know how good this is Keep it up. So glad you changed the Android landing page. Hopefully the new one will be much better
@SurfsharkAcademy
Жыл бұрын
Woah! Thank you for your kind words
@minhlongnguyen-bv1ob
Жыл бұрын
Wow great :D
@phannatith2621
Жыл бұрын
Still stuck in version windows 4.6.2 since the newer version can't connect to the surfshark server via China restrictive networks. Hopefully, it will be resolved soon.
@fedup6969
10 ай бұрын
Committing fraud is illegal! SurfShark is nothing but a SCAM! Just doing a Google search and asking what your ip address is, it will show you that the VPN is NOT hiding anything. Your IP address is clearly visible. It's a waste of money and unlawful to claim that a service is providing you protection when it really doesn't. Everyone should be filing a fraud complaint with ScamAdviser. Don't allow this business to keep scamming you out of your money. The SurfShark business registration address is Kabelweg 57, 1014BA Amsterdam, the Netherlands.
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